23247 comments found.
Hello,
Pre-sale questions:
1) Can I create a custom header layout? I mean to create a custom header from scratch and not selecting available premade headers.
2) I used to work with a theme where I can create “Blocks” of content which I can insert (use/reuse) in any page, post, widgets, etc. Then, when I edit a block I get all instances (in pages/posts/widget) updated Can I do this with your theme?
3) Using Elementor: Can I animate element on page scroll?
4) Email Template Builder (New Order, Processing, Completed, etc)
5% Product Layout Builder. Can I create a product layout to use in a UNIQUE product?
6) Can leave just Elemento as the unique page builder? I mean to fully uninstall other builder to increase performance.
7) Is there a Test Drive/Sandbox site where I can try the admin area?
Thanks
Hello, @chefnelone,
First of all, thanks for showing your interest in Porto WordPress 
1. Yes, you can, you can create your own Custom Header with a Theme Custom Header Builder from scratch.
2. Yes, exactly the same you can do it with our Theme as well and with the same option “block” you have to create the block and then you can use it anywhere on your site as per your requirements.
3. Yes, you can, using the provided Theme and Elementor provided options.
4. That functionality is provided by WooCommerce and you have to use WooCommerce provided option or you can go with any third-party plugin as well, our theme does not have any influence on it.
5. Yes, you can, using Theme Options functionality.
6. You can only use the single page builder on a single site at a single time, otherwise, different page builders might conflict with one another.
7. No, Sorry to say that but you can not check the backend before purchasing the Theme.
Regards, P-THEMES.
i mean i want only the Home > [Post Categories] . i dont want the [Post Title]” appear how to desappear the post title plz help me
Hello, @zfat-zfafy,
I have already replied to your duplicate comment here: https://themeforest.net/comments/26909601 please check it.
Regards, P-THEMES.
Please help, how can I hide the title of the post from the Breadcrumbs, I want only the title of post hide and the Show Categories and home
for post tilte hide no page
plz help
Hello, @zfat-zfafy,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-post .page-top ul.breadcrumb>li:last-child {
display: none !important;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/08/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Should I purchase slider revolution separately? I have imported this demo and how do I edit the slider? https://www.portotheme.com/wordpress/porto/shop35/
Hello, @topraveesh,
No need to purchase the Slider Revolution seperately as it is already included in the Theme package, and you can Install it from Appearance >> Install Plugins.
And the slider on Demo Shop 35 is not made using Slider Revolution but it has been made using Theme elements, and you have to edit your home page and edit those elements, Porto Carousel and the elements under it, and change anything as per your requirements.
Regards, P-THEMES.
I’m using elementor and slider doesn’t have any edit/configure option. I’m using this demo shop 35 with elementor. Can you please help me?
Hello, @topraveesh,
Please watch and follow the instructions showing in this video: https://www.youtube.com/watch?v=Xxr_-gLZtjU&t=8s
Regards, P-THEMES.
I imported 35 shop demo for elementor. I don’t see that edit section option for the slider. I did check the video you shared, but it’s not the way this slider is done. Can you please check this once more? I can share you screenshots if you want.
Hello, @topraveesh,
Please watch and follow the instructions showing in this video I have created for you: https://streamable.com/0b804h
Regards, P-THEMES.
Hi
After new updates menu hover not activated when we scroll to specific section.you can check this in porto resume demo.
Hello, @maxwebone,
Please check it again on our Demo site after removing the cache, it is working perfectly fine: https://www.portotheme.com/wordpress/porto/resume/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
its working fine in Chrome but in Firefox it isn’t.Can you check it with Firefox browser?
Thanks
Hello, @maxwebone,
I have just tested it at my end on Firefox as well, and it is working perfectly fine for me: https://postimg.cc/dLVhY0zV
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 23/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
We test this in two different systems with Firefox but menu hover not activated in scroll to specific section you can check this video : https://gofile.io/d/ZeoIHB
Hello, @maxwebone,
Thanks for the video, I have double-checked it on various machines and found the issue on the Firefox browser, I am very thankful to you for notifying this issue to me, I am forwarding this to the development department for testing it in deep and try to fix it with the upcoming updates of the Theme. Please be patience.
Regards, P-THEMES.
Hi there, could I have my purchase code reset? old domain died off / no longer using. would like to give Porto another go this summer. Also, I see some comments about people using localhost for dev…. just want to confirm license rules work the same with *.local // LocalWP by Flywheel… Thank you for your time!
Hello, @megaelk,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
And for the license rules please read the below listed articles:
https://ptheme.zendesk.com/hc/en-us/articles/360020667377--26-Theme-Forest-License-Policy-
https://ptheme.zendesk.com/hc/en-us/articles/360020798698--25-Transfer-Re-Use-License-from-Test-to-Live-site-Only-For-Testing-Purpose-
Regards, P-THEMES.
Hello good day. How do I remove the license from that site, I want to use it on another site. Can you remove it? I no longer have access to that site. Please help.
Hello, @tranducquan,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Home page banner slider, just play one time after “Auto Play” on in demo 22 but I want to slide it continuously like demo 5. How can I do it for my site sinin.com.bd?
Hello, @sinin,
Please edit your home page and edit the Porto Carousel element and go to Advance Options and turn ON Infinite Loop option, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Hello, can you reset my purchase code to use on other domain name pleae, I contacted via email too. Thanks
Hello, @JustBeGood,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hi, can you reset my key please, having activation problem. Thanks
Hello, @lovetack,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
In the Shop Page , Left side category & filters are not coming ?? Please help !
Hello, @manishchahal,
Please make sure that you have Installed the Yith WooCommerce Ajax Product Filter plugin from Appearance >> Install Plugins and then make sure that you have set the required widgets under Woo Category Sidebar as described in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020732897--37-How-to-configure-Shop-Page-Sidebar-and-Configure-the-Widgets-inside-it-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 27/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Guys! I am using one of your ecomm themes. The sidebar menu, when it drops down to 2nd tier a user cannot access it on PC as it slides out at the top of the menu. How can I have the 2nd tier slide out next to the menu item instead to allow PC users to roll over and access menu items.
Kind Regards
Hello, @globalgrocer,
Which sidebar Menu are you talking about? Can you please share the screenshot of the issue and also the page URL on which you are facing the issue so that I’ll check and help you out further.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Aw come on, please help just with this small CSS issue. I have already bought 2 x Porto themes from you guys and am about to purchase another one in 2 weeks for a new build.
https://globalgrocer.co.zaWhen accessing on desktop, the sidebar menu “ALL DEPARTMENTS”
If you go down further the list items, the next dropdown menu appears at the top of the menu and you cannot access it with the mouse pointer.
Hello, @globalgrocer,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#main-toggle-menu .toggle-menu-wrap>ul {
height: 500px !important;
overflow: scroll !important;
}
Regards, P-THEMES.
I was Disable Porto Modal Box row to removing the popup but now its show a black popup window. How to remove this black popup window in demo 22? I read the articles 5, also watched the video but I could not fix it
Hello, @sinin,
Please go to Porto >> Template Builder >> Popup and check if the popup is there, then delete it completely and check back your site after removing the browser cache, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
I need to deactivate my license from a domain that I do not have access to anymore as the site has moved to a new domain. Can you assist me?
Hello, @joannatang007,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
The recent update to the Porto Functionality plugin is breaking my site! I’ve just submitted a support ticket but this needs to be address immediately!
Please disregard, we figured what was happening and resolved it.
Hello, @sumertech,
Sound’s Good!! that you have already found and solved the issue by yourself.
You are the best
Regards, P-THEMES.
Hello
I just successfully installed demo content, after theme installation, using Setup wizard.
At the end of the Setup wizard, the page shows 2 buttons (at bottom) named –
1. Setup woo commerce (optional)
2. View website
Upon clicking on Setup woocomerce, it throws below error on the page –
Sorry, you are not allowed to access this page.
What does that mean here. Why I am not allowed to access the page
The URL of that error throwing page is – “https://plushdecorarts.com/wp-admin/index.php?page=wc-setup”
How to overcome and resolve this issue
Although I am still able to login to Wordpress Admin and can view the site also
Please suggest
Regards
Hello, @plushdecor17,
If you already Installed the WooCommerce plugin before Importing the Demo and also if you Imported the Shop/Store demo on your site, then WooCommerce is already setup on your site and you have to go to WooCommerce >> Setting for further changing…
OR
We have to check it on your site, please contact is via our support system with your site WP Admin Login details so that we will check it for you and help you out on this.
Regards, P-THEMES.
Hello,
I installed the Theme straight away and the woocommerce gets installed with the Theme itself (not prior to that).
After installing the Demo and completing the Setup Wizard only, that page shows up, with 2 options –
1. Setup woo commerce (optional)
2. View website
Although as per your suggestion, I checked and found that Woocommerce > Settings is showing up and the page is also opening directly from Left bar of the Wordpress dashboard.
Upon looking into URL, I found that there is one Eye-Catcy difference between the 2
1. The URL from the button of the Setup wizard – “Setup woo commerce (optional) ” reads “https://plushdecorarts.com/wp-admin/index.php?page=wc-setup”
2. However, the URL directly from Wocommerce > Settings reads like – “https://plushdecorarts.com/wp-admin/admin.php?page=wc-settings”
There is a difference of “Admin.php” and Index.php text in both the URLs
Probably this might be making the difference and hence the error
I think the URL might have been set incorrectly by mistake, on that Button that shows up after the Setup Wizard.
Regards
Hello, @plushdecor17,
That might be, thanks for your digging into the issue, I’ll forward this to the development department for testing it further and if finds the issue then solve it with the upcoming updates of the Theme.
Regards, P-THEMES.
Hello
Thanks for verifying at your end.
Glad to know you identified it too
I am happy that to know, that there is no such issue and I simply need to click on Woocommerce > settings from WP Dashbaord to proceed further.
Thanks
Regards
You’re Most Welcome!!
Thanks for contacting us
Have a great day…
I am looking at the demo and would like to know if the following function are included as plugin or I need to get them externally: wishlist; newsletter subscription; select by image swatch/text on sidebar or variable product page features products
Hello, @themeforest666,
First of all, thanks for showing your interest in Porto WordPress
Image Swatches are Theme default functionalityWishlist is Yith WooCommerce Ajax Wishlist plugin functionality that pre-packaged with our ThemeNewsletter Subscription is made using Contact Form 7 plugin which also pre-packaged with our ThemeRegards, P-THEMES.
Hello, I need your help.
Problem 1
I recently change the hosting and I already update the folders into my new hosting and same domain. But I have this problem and I checked the permissions and are set in 755
Error 1: https://i.postimg.cc/5yh3dT2D/Captura-de-Pantalla-2021-07-02-a-la-s-12-09-26-a-m.png
Error 2: https://i.postimg.cc/B6K6XVgq/Captura-de-Pantalla-2021-07-02-a-la-s-11-19-13-a-m.png
Permissions: https://i.postimg.cc/pdgVbBt3/Captura-de-Pantalla-2021-07-02-a-la-s-11-17-45-a-m.png
Problem 2
Also I can’t upload nothing or change some images like in this captures, please help me
In this link: https://www.unidelafe.com/eventos/informaciontaller1/
Error pic 1: https://i.postimg.cc/mkTsBXpp/Captura-de-Pantalla-2021-07-02-a-la-s-11-15-13-a-m.png
Error footer pic 2: https://i.postimg.cc/1thSY5GQ/Captura-de-Pantalla-2021-07-02-a-la-s-11-14-53-a-m.png
Thanks in advance.
In additions I already modify my wp-config.php file that contain the FTP login
Hello, @Tradingxtore,
Sorry to say that but this is not our Theme issue and this is migration as well, which is not covered in the Theme support policy and the issue you are facing is because of the migration, and those permission issues are hosting issues, if you check the source code of those images as well, you will find the images are not there, so you have to upload and set the images again or try to contact your hosting provider and ask to solve all of your issues related to migration: https://postimg.cc/FYq63BCP
OR you can migrate your site again with any third-party plugin like the Duplicator WordPress plugin.
Regards, P-THEMES.
I checked your documentation, that is very well-written. However, I still have few queries for which I could not find answer there. Would highly appreciate if you could please answer queries point wise and help me resolve my concerns-
1. On the below theme’s docs page regarding theme update, I wanted to know-
https://bit.ly/3xffapF
If we use 1-Click theme update, then also do we have to remove the previous installed version of Porto. If so, how will the 1-Click Auto-update option triggers up. As, if we delete the folder from cPanel > File Manager and then comes back to WordPress and refresh the page, there won’t be any Porto theme and hence, no notification for 1-Click update.
Does that mean, that with the Launch of 1-Click update, we don’t need to Delete the Porto Folder any more. Nor we have to Deactivate the theme and Re-activate some other theme, during 1-Click update process.
2. Another option on the same docs page (at bottom)- “HOW TO UPDATE YOUR THEME VIA WORDPRESS”
This has bit different steps, but it is Still the update directly from the WordPress Admin Panel like above 1-click optoin. So what is the difference between two, this one, and the above one (1-Click from Wordpress dashboard)
In step 1 of Update theme via WPress, you suggested – “you can delete the porto theme”.
Does that refer (after logging into cPanel) Deleting the Porto Folder by going to the File manager > Public_html> wp-content > themes folder, and their completely deleting the folder.
3. If after installation of theme, if we found WordPress Update notification on Dashboard of WP, then shall we update the Wordpress from within, even if theme has No such updates. Or we first have to find out whether the theme is compatible with New WPress update or not.
In either case, shall we first update the theme and then Wordpress, or Vice versa.
4. My WPress dashboard says below version-
Current version: 5.7.2
Is it the latest working version of WordPress.
Is the latest version of theme is also matching with this last version of WordPress
5. If we choose the Traditional update method, by deleting the Porto Folder and then try to install the theme either via FTP or Wordpress, then will it again gives the same informative screen (everytime) of SYSTEM Status, that checks for PHP limits with the hosting and shows Green Tick and Red colored Cross icons for “PHP memory limit”, Max exec time” and others.
6 .upon checking PHP version, I found that it is 7.3.28
Is this perfectly fine and work perfectly with updated theme version.
Or, do I need to have PHP updated too
Kindly suggest
Regards
Hello, @plushdecor17,
1. With the Launch of the 1-Click update, you don’t need to Delete the Porto Folder anymore. Nor you have to Deactivate the theme and Re-activate some other theme, during the 1-Click update process.
2. No this is different as of the 1-Click update, 1-Click update will show the update link on the Theme as showing in this screenshot: https://www.portotheme.com/wordpress/porto/documentation/assets/images/porto_update1.png and with WordPress update, you have to delete the old Theme first and then upload the new Theme again, and Yes with WordPress update you can simply delete the complete Theme folder as well.
3. We always update our Theme frequently to make it compatible with the very latest version of the WP and Plugins, and most of the time the WP update works fine with our Theme so you can simply update the WP from WordPress Dashboard or via any means, but we always recommended to take the complete backup of your site before doing any action for avoiding any inconvenience…
4. The latest version of the theme is fully compatible with WordPress version 5.7.2, so you can go with it.
5. Yes, it will give the same informative screen (every time) of SYSTEM Status but the Theme version will be changed as of the latest one.
6. The latest version of the Theme is fully working fine with your PHP version 7.3, however, if you will update the PHP version as 7.4 then it will also provide you the best performance with some plugins as well comes with the Theme package.
Regards, P-THEMES.
Hello,
Thank you for your quick response
5. OK, means, It will show same screen with Manual or Traditional update.
But will that same screen (system status requirement) shows up with 1-click update also, that is whenever we update using 1-click update too.
6. Can you suggest how to upgrade to PHP version 7.4 (from 7.3.28)
What are the possible ways.
7. After updating to PHP 7.4 do I need to do anything again with Theme Demo Content or installatoin or plugins.
I had just now installed the Theme with Demo content, nothing else, hence asking
Regards
Hello, @plushdecor17,
5. I am sorry I did not get your point, can you please explain it more clearly, if possible with the help of screenshos for my better understanding and please try to generate the support tickets for multiple issues via our support system, this platform is used for pre-sale questions and small issues only. Thanks for your understanding.
6. You can only update it from your server, please contact your hosting provider and ask to update the PHP version on your site.
7. No, You will not need to do anything, just after changing the PHP version check back your site after removing the cache
Regards, P-THEMES.
How do i edit banners on shop page and other similar banners. I can’t find a way or tab to disable them.
Hello, @DigiInnovative,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020798778--27-How-to-edit-Shop-Page-Banner-and-Changing-Images-
Regards, P-THEMES.
I don’t have this block option in my website.
Hello, @DigiInnovative,
Please read this article: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/ and please make sure that you have turned it ON from Porto >> Speed Optimization Wizard >> Other Minify: https://postimg.cc/sGpRXhSz
Regards, P-THEMES.
