469 comments found.
Can I get HTML version of this theme?
Hi there,
Thanks for taking an interest! Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
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Edge Portfolio part of
Qode Interactive
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Here is the potential buyer of this theme. I want to ask, I am a music composer for film,tv,games and media who is going to build his website. Do you think I would benefit from this theme? My main issue is the ability of theme to showcase my compositions(audio) and also compositions made for moving picture as well (audio+video). Is this theme capable of this? Thank you.
Hello there,
Thank you for taking interest in our theme.
There are multiple ways of adding videos. For example inside the lightbox like in the Main Homepage or as a video background for Slider Revolution like in Movie Studio homepage.
Videos can also be added through the video blog post types. There are also audio blog post types where you can add only audio.
For more detailed overview of theme options please check the documentation in this link. Since Slider Revolution (which comes as bundled plugin with the theme) also has a lot of options for adding videos and audios we recommend checking this article too.
If you have any additional questions please let us know.
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Thank you very much for your reply. However, my question was not fully answered I am afraid 
. My question was, as a film composer I need for example one page of my website to be solely about my music showreel which means I need some sort of audio player there so visitors can listen to my audio/music showreel. Is it possible with your theme? I dont want audio posts… like blog.
Hi,
You can also add audios using “Audio” or “SoundCloud” elements like in the screenshot. Slider Revolution also offers option for adding audio layers.
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Thank you! And is it possible to graphically customize that? For example once the visitor wanna play it, it will be played in the background of some image f.e. Or the graphics of “playback” bar that you sent as a screenshot, is it possible to customize that? Thank you!
Hi,
Such an option, unfortunately, does not exist within the theme. The audio player has the default look. You can perhaps check our Resonator theme which is more audio oriented.
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Just a quick question. With this theme, is it possible to make the home page a fullscreen video? I see in the demo where one is in a slider, but can a video (for example a vimeo video), be made into a fullscreen home page?
Hello there,
Thank you for taking interest in our theme.
The theme comes with Slider Revolution as bundled plugin and this plugin allows using videos as backgrounds. You can read more about this here.
Also the theme is compatible both with Elementor and WPBakery page builder and these plugins also allow adding videos as backgrounds.
If you have any additional questions please let us know.
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withous schedule, this theme not have sense
Hello there,
All of the theme’s features are displayed in the demo, and in case you wish to add schedule program you can try achieving this with some 3rd party plugin, however we haven’t tested such plugins with Cinerama theme and we cannot guarantee a 100% compatibility.
You can check some of our themes with schedule functionality in this link.
If you have any additional questions please let us know.
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not have sense take a plugin, i wish a complete theme. The schedule is important in a festival
Hi,
As we mentioned in the previous reply, all of the theme’s features are displayed in the demo and you can check some of our themes with schedule functionality in this link.
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Hi. I installed this theme for a client about a month ago but a few days later they decided they didnt want it. I would like to use it for my site but I’m having issues with the purchase code on my new site. I deleted the old site and the theme is not currently being use. what is the fix?
Hello there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hi there, I bought this item but the front page doesn’t load properly. Despite choosing a header picture, when the site loads, your demo image appears (despite having deleted it from the media library!). The item support has run out, but this seems like a bug to me rather than a mistake on our part – could you please advise us?
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
Support
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Can I edit my footer in Elementor? Because I can’t seem to create a footer template in Elementor using your theme.
Hi there,
Thank you for reaching us!
Please note that even if the Headers and Footers are included in the Elementor Pro version, our theme is using the Free Elementor version and header and footers on our demo sites are created with our footer, so unfortunately, we didn’t test the Elementor Pro header and footer feature with our theme.
Please submit a ticket at our Help Center and one of our support agents will gladly help you to set up footer with the theme options. Thank you.
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what is the default font used in theme for headers, menu, content?
Hi there,
Thank you for reaching us!
You can easily check fonts on any site with a browser extension like ‘WhatFont’ for Chrome ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hello.
I bought this theme, then I’m trying to import Demo. However, the progress is stopped for 1,2 hours! All resources are good. How can I sovle this problem?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello,
We have updated the template to the latest version and the page has crushed and does not load the theme. This is the error message that we have received to the recovery account.
The website is mediabox.video.
WordPress version 5.7.1 Current theme: Cinerama Child (version 1.0.0) Current plugin: (version) PHP version 7.2.34
Details of the error
An E_ERROR type error occurred on line 9 of the /usr/home/mediabox/www/wp-content/themes/cinerama/framework/modules/widgets/lib/widget-loader.php file. Error message: Uncaught Error: Call to undefined function cinerama_edge_create_wp_widget () in /usr/home/mediabox/www/wp-content/themes/cinerama/framework/modules/widgets/lib/widget-loader.php:9
Stack trace:- 0 /usr/home/mediabox/www/wp-includes/class-wp-hook.php(292): cinerama_edge_register_widgets (’’)
- 1 /usr/home/mediabox/www/wp-includes/class-wp-hook.php(316): WP_Hook-> apply_filters (NULL, Array)
- 2 /usr/home/mediabox/www/wp-includes/plugin.php(484): WP_Hook-> do_action (Array)
- 3 /usr/home/mediabox/www/wp-includes/widgets.php(1799): do_action (‘widgets_init’)
- 4 /usr/home/mediabox/www/wp-includes/class-wp-hook.php(292): wp_widgets_init (’’)
- 5 /usr/home/mediabox/www/wp-includes/class-wp-hook.php(316): WP_Hook-> apply_filters (NULL, Array)
- 6 /usr/home/mediabox/www/wp-includes/plugin.php(484): WP_Hook-> do_action (Array)
- 7 /usr/home/mediabox/www/wp-settings.php(560): do_action (‘init’)
- 8 /usr/home/mediabox/www/wp-config.php(92): require_once (’/ usr / home / media …’)
- 9 /usr/home/mediabox/www/wp-load.php(37): require_once (’/ usr / home
Any idea why it happens? Thank you in advance
Hello there,
Thank you for reaching us!
Have you perhaps had a caching plugin activated while the theme is being updated? It’s important to deactivate cache plugins while updating theme and bundled plugins.
Please try updating theme via FTP as explained in this article – How To Update A WordPress Theme And Plugins.
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The timeline feature still doesn’t seem to work. Having the same issues people had 2 years ago. Once I change the date, the date will be automatically changed to the current year – 2021.
Hello there,
Please check if you are running the latest 2.0 version (please see change log). If you need to update the theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
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Everything is up-to-date. Updated back in March.
Hi,
Could you please submit a ticket at our Help Center and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Done, also provided admin access.
Thanks, Dennis.
Support
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hi, the new content I added to the portfolio will not display on the portfolio page. my web dev said its a theme bug
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
If you have any questions regarding Cinerama, feel free to ask!
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Dear friends, can I change the background of meet the team to black? It is white at the moment. Also, can I place vimeo video in the header instead of steady images? Thanks!
Hi there,
Yes, the background color of meet the team can be changed. Videos can’t be displayed in the header. You can use Revolution Slider to display your Vimeo videos.
Let us know if you have any additional questions.
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Thank you for your quick reply, is Revolution slider included in the Theme?
Hi there,
Yes, it is. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-PluginsLet us know if you have any additional questions.
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The timeline you propose in the theme doesn’t work at all… . is there any update?
It’s impossible to go after 2000, it creates the date 2021 automatically, even when I set 2000 in the correct field … Support speed is too slow. no reply even after 4 days.
Hi there,
Please provide your ticket ID here so we can check.
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Hi,
We have checked and your ticket should now be updated with response.
Please do understand that our average response time is 24 hours on weekdays and our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
If you need assistance with anything else please continue the conversation with our support agent at help center.
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Hi Friends, compatible with WordPress 5.7 ? Thanks !
Hi there,
Cinerama is compatible with WP 5.7. Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemLet us know if you have any additional questions.
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Installing required plugins took so many hours but still undone. Pls help
“Hi, I just bought the theme and was installing:
1. Elementor Page Builder 2. WPBakery Visual Composer 3. WooCommerce plugin
Saids ” Unpacking the package…
Unpacking the package…”
And hours and hours passed by. Still undone. What should I do? Pls help. Thanks.”
HI I already sent a request on the Qode help center. Needed help asap. Thanks.
Hi there,
Please provide your request ID so we can check the status.
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How do you change the “rollng camera” image when load waiting for pages to load?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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i have added youtub video in page its not working plz help me to solve this problem .
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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i have purchase this theme video button not working from last 3 day im requesting for support . no reply from support team
i have submitted request for support on https://qodeinteractive.com/submit-a-request 3 time but there no response im wasting my time here . can not get support . worst support system . i dont konw how theye attach supported tag without solving problem ........................
Hi there,
Please provide your request ID here so we can check the status.
Support
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i don’t know how people add tag solved issues when issues not solved yet . i can’t imagine
Hi,
We’ve checked and your ticket should now be updated.
Please note that if there is no reply on the ticket by client, then the ticket status will be automatically changed to solved. Also if the are two or more tickets with the same request by the same user and if they get merged one of the tickets will be marked as solved.
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I would like to buy the theme. When will the online demo return?
Hi there,
Thanks for writing in!
Possible there were some minor interruptions however checking the theme demo it is being displayed perfectly fine, so please try to access it once again.
Keep us updated.
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