7265 comments found.
I accidentally deregistered the website. Please advise
Hi, my woocommerce checkout page not showing anything after install TheGem theme. Help me please.
Hi, please provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes or via our support center at codexthemes.ticksy.com
Hi
my website is RTL. in single product page -> product gallery slider -> owl-carousel not working properly. (video)
The “owl-item” class should be ” float: right; ” but i think in java script something must change.
it’s force and please help me, thank you
Hi, please provide your URL and purchase code via our contact form at https://themeforest.net/user/codexthemes
Thank you;
I sent it;
Something else,
in single product page, I want move ” Full description section ” from the bottom of the page to top, below the tags. How can i do?
Which of the demos would you recommend a perfect fit for hair extension online shop. Also can i customize global shipping by location? Buying after your response.
Hi, concerning the shipping – yes, we have replied in your previous comment. Concerning demos: the best thing in TheGem is that you can easily combine demos with each other. You can take a homepage from one demo and combine it with inner pages from another demos, you can enhance all this with few clicks using TheGem Blocks plugin (with pre-built sections and layouts). So, actually any of our shop demos would be suitable, maybe “fashion” shop demos would be closer to your subject.
Will buy after these query…Can I customize the shipping type to match any country around the globe?
Hi, thank you for your request. Yes, you can adjust the shipping type to match your needs.
Hey guys, Thanks for the great theme! Im getting a strange problem, When I try to publish a post it says “page not found” and then the post I create is gone? Please help. Theme and plugins are all upto date! https://www.cgam.co.za/
Hi, please provide your purchase code via our contact form at https://themeforest.net/user/codexthemes
Hi, I have sent my purchace code.
Hello, i am using TheGem theme with Wocommerce and it seems that TheGem doesnt show product prices at all and also Add to Cart button. When i switch to default theme the prices are displying as they should. Can anyone help me with that? Thank you
I have WooCommerce version 5.4 and i see that TheGem doesnt support this version. Is it true? Thank you
Hi, TheGem supports 100% WooCommerce 5.4 and there are no known issues of this kind. Did you update TheGem and TheGem Elements plugin to the latest version? Can you please provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes ?
I want to buy this theme but is this compatible with Elementor Only as I don’t have Elementor PRO
Hi, thank you for your request. Yes, sure: TheGem is compatible with Elementor, you don’t need to buy Elementor Pro.
i supported a ticket and didn’t get any updates on it
Hi, sorry for any delays because of the weekend, we will reply asap.
i didn’t get any response till now why!!!? iam in a big problem with my client
After updating to WP 5.7.2 and WP Bakery 6.6 when I attempt to edit home/pages with bakery the page is greyed out with an overlay with a button only allowing the option to edit custom footer.
Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL.
For anyone else having the front end wpbakery issue with your footer. I was able to resolve the issue myself by going into TheGem > Theme Options > Footer > Layout > Footer Widget Area – Footer Widget Area and change the setting to Disabled.
Hi, this sounds strange, because there shouldn’t be any issue with footer and front end editor. We suppose there are some third party js conflicts in your installation, that’s why we would be glad to take a look at this – please share your URL via our contact form at https://themeforest.net/user/codexthemes
Found all !, thanks. I see i was trying to install in same domain again, another folder.
PLEASE… is there a way to disable your theme notifications in the admin to install your other plugins??? I am constantly getting the one for “Meet TheGem Blocks Plugin (free)”. I click the X to make it go away but it is constantly popping up all the time. These are nothing but nag messages, and I just want to turn them off.
Hi, please update your copy of TheGem theme and TheGem elements plugin. In case you are already up-to-date, please share your URL via our contact form at https://themeforest.net/user/codexthemes
Hello, team. I just sent request to “info@domain.tld” a few days ago but still no answer. Can you please reply here? Is it possible to make a web-design using your template The Gem, using 1 vertical background image as in the attached images? Sample images: https://imgur.com/alQZxGx, https://imgur.com/4Acqv8F and https://imgur.com/tRhIjiy?
Hi, sorry for this delay, yes sure, it is possible. For further details please contact us via our contact form at https://themeforest.net/user/codexthemes
Hi! I’ve noticed that on my db -> wp_options I’ve got a lot of thegem_image_cache_* and I mean a lot. I know my support expired but do you have any tip for me what I can do about it? My database size is 6GB because of this 
Hi, sounds strange, can you please share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes ?
Actually I would prefer not although if there will be no other option I will have to 
. What will happened if I’ll remove that thegem_image_cache_ from database? Can I do it risk free?
I could also try to Purge Thumbnails Cache on each post but I’ve got a lot of posts so doing this will be very painful. Any idea?
Hi, as said before, we need to check your current configuration, please contact us via our contact form
Hi, we confirm, that you can use “purge thumbnails cache”, nothing will be lost
Very disappointing! Suddenly my website stopped working because I updated the PHP version. My theme activation says: “The purchase code you have entered is not valid. TheGem has not been activated.” and basically my website crashed. I tried submitting a ticket, aparently my purchase code is old and they don’t allow me to submit tickets anymore. So now I have no website, because (I’m guessing) they want me to pay extra if I want to continue using the theme for which I have already paid.
Hi, would you be so kind to provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes ?
Hi, how can you add a row to tables in the following link ? Also, where can we style them ? i.e change of colors, etc ?
May many thanks
https://preview.themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/full_screen_preview/16061685Hi, would you be so kind to provide direct link to the page? The URL you have provided is a link to the page with Envato’s frame. Please contact us via our contact form at https://themeforest.net/user/codexthemes
Page editing is not working under WPBakery page builder. I tried editing some text on the pages of my site and it is not working. When I click ‘update’ after editing anything, it doesn’t show the text ‘Successfully edited’ as it used to do before. When I check the page itself, the edits don’t show on the page.
What is the solution to this issue?
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, we will check
Where can I edit the Privacy Policy, Terms of Use, Cookies Policy links in the footer area?
Hi, I activated my license in a staging website and right now I can’t activate it back in the live environment. Could you please advise?
Hi, please provide your website’s URL
pawinhand.com
Hi, please check now
Thank you
Hello, I cannot update plugins and I cannot use your demo import with my new licence. Can you help me please ?
Your support does not respond anymore !?
Thank you.
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