138 comments found.
Hi there!
New customer here. Looks like the theme doesn’t have the capability to have a mega menu. What tool/plugin do you recommend us to download/purchase that would be compatible with Reina?
Thank you in advance.
Hello,
Thank you for reaching us!
You can create a mega (wide) menu using theme options, so you don’t need to use any 3rd party plugins. For more info, take a look at this article: How To Create A Wide (Mega) Menu
If you have additional questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I can’t import file Slider Revolution
Hi there,
Thanks for writing in!
If you are missing the sliders, you can always import them manually. If you still need assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, some pre-sale questions on this theme:
1) Native page editing is via Elementor or WPBakery Page Builder?
2) The Booked plugin you are bundling with this theme, does the Booked plugin have a two-way synch to Google Calendar, Outlook, Apple Calendar, etc?
3) Theme and bundled plugins updating are via Envato Toolkit? Theme Options?
4) The Spa demo homepage – https://reina.qodeinteractive.com/spa-home – When I click on the other supporting pages, it’s not showing same the color scheme. Is it possible to see how the About Us page, Our Services, Contact, etc. in the same color scheme as the homepage for Spa?
5) The Spa demo page, are there different Header styles available? I’m only seeing one style.
6) If I decide to use a different bookings plugin such as Bookly, etc. it’ll be compatible with your theme, yes?
Let me know. Thank you so much!
Hi there,
Thank you for taking an interest in the Reina theme!
1. Native import method comes with Elementor, so when you run the import tool you will get Elementor content, which you can edit using the free version of Elementor.
2. You can read more about booked plugin and their features .
3. For more info on how to update theme and plugins, see this article: How To Update A WordPress Theme And Plugins.
4. There’s an option to change colors within the theme, however, we can’t change the existing colors on the live demo. Thank you for understanding.
5. See different header styles that are available within theme options here. All heder styles are available locally (on each page) as well. For more info, check the official theme docs.
6. We didn’t test our theme with different booking plugins, so we really can’t guarantee compatibility.
If you have additional questions, let us know!
Support
Edge Portfolio part of
Qode Interactive
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Thanks mate. Looks like the Booked plugin doesn’t have some features that I need, I did contacted Booked and they’re not sure if they will add those features in the near future. So I may have to install another booking plugins if I decide to use your theme.
Hi there,
Thanks for keeping us up to date.
Well as we already mentioned we did not test any other booking plugin, nor can we guaranty theme compatibility. However, you are always open to test this on your end.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hey, I’m presenting your theme to a client tomorrow. Just to clarify, if we use your Spa demo home page, once we import the demo data, all of the support pages such as About, Services, etc. will all have the default same color scheme as shown on the Spa demo home page, correct? I hope so.
This one: https://reina.qodeinteractive.com/spa-home
Let me know on this. Thanks!
Hi there,
Please note that all demo pages will be exactly the same as on our live demo after the import, however, if you wish to use same color scheme as on Spa Home, you have color options available within theme options where you can set the colors you want.
Support
Edge Portfolio part of
Qode Interactive
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Got it. Thanks.
Support
Edge Portfolio part of
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I can’t import your data, running it stops at certain %, and doesn’t run anymore. I also can’t make a support ticket on https://helpcenter.qodeinteractive.com/hc/en-us, I can’t find the Reina thread anywhere. I need help importing like demo site now. I’m having trouble with themes and your support.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you need any further assistance we would kindly ask you to continue the conversation with our support team as we do see that your request has been answered to.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I can’t submit a ticket. It says my purchase code isn’t valid. I need help with why the demo logo is still on my homepage even though I changed it everywhere.
Hi there,
Thank you for reaching us!
It could be that different logo options are set in local options on the page. Local page options will override global theme options and you can find more about this in this article – The Global And Local Settings Info And Troubleshooting.
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
You can also contact us through this email, just include your purchase code in the email, and our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, I am trying to access your Support system, however when I login it is advising that my account has not been verified. Please note I have not received a verification email to my inbox. My username is slinkylinks. Can you please resend the verification email.
Hi there,
Your account has been verified now. Sorry for this inconvenience.
Support
Edge Portfolio part of
Qode Interactive
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this is an error message – Parse error: syntax error, unexpected ‘)’ in /home/comtw123/public_html/shinyue/wp-content/plugins/reina-core/inc/core-dashboard/registration-rest.php on line 53.
how do I solve it ?
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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ok I solved the issue,thanks
Support
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Qode Interactive
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Hello, I have to use a subdomain to create a staging website before I can launch the live website as I cannot use the live domain name until the new website is finished. How hard is it to deactive the license on the staging website when I’m ready to go and reactive it on the live website? I know we are only allowed to use the license on one website, I just need to build it first
Hi there,
Thank you for reaching us!
Please submit a ticket at our Help Center, include url of your staging website and url of your live domain, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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I have not purchased yet, so can I send a ticket without a license?
Hi,
You can ask us here any pre sale theme related question
Support
Edge Portfolio part of
Qode Interactive
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Ok great let me please ask again, I have to use a subdomain to create a staging website before I can launch a live website as I cannot use the live domain name until the new website is finished. I understand I cannot use the license on multipole websites. So can I use the license on the staging website and then when I’m ready to go live, can I remove the license on the staging website, delete that website, and use the license on the final domain name?
Hi,
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation. For more info regarding registration/deregistration please check this article – How To Register And Activate Themes (Registration, Activation and Deregistration).
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hello, the Reina Core plugin does not work and it makes the wordpress crush and goes on recovery mode ! I installed the theme ZIP, my permissions CSS JS are set to 755. What is wrong with the plugin ? without this plugin nothing works. please help, I already sent a mail to support theme. Otherwise I want my money back. thanks for your help. It is very delicate to explain to my client why the website is not working, I am crossing the deadline. Hope to have an answer asap.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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- 133623 Can’t import demo content
please have a look and advise at your earliest conveniences. thank you.
Hi there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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It seems like a lot of people have had problems with your theme, from importing the demo content to issues with the core app. I’d like to purchase this theme but I need to be sure that all of its issues have been fixed by you. Have they? And will you be prompt about technical support because some of the comments make me wonder?
It also says that the theme is compatible with WP Bakery but it sounds like the theme only uses Elementor. So does it come with a WP Bakery version or only the Elementor version?
Hi there,
Thank you for taking interest in our theme.
The theme and bundled plugins are working correctly. Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
Please understand that our average response time is around 24 hours and that our support agents are trying their best to answer all of our users.
Demo content of the theme is built with Elementor page builder which is included as bundled plugin. Unfortunately, there is no demo version made with WPBakery. The theme is compatible with WPBakery and all of the theme’s shortcodes are also available with this page builder so you can use this plugin to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Does it has HTML5 version? Thanks
Hi there,
Thank you for taking an interest in Reina theme
No, unfortunately not. We provide WordPress-ready templates only. You’ll find more info in this article.
Please let us know if you have more questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi I have two tickets that are pending. #129853 & # 129212. Thanks
Hi there,
Thank you for reaching us
Your tickets are answered, please continue the conversation on the tickets.
Thank you
Support
Edge Portfolio part of
Qode Interactive
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a
Hi there,
This is a beautiful theme but it’s the only themeI’ve ever purchased that hasn’t uploaded exactly as it should when importing the Demo data.
I need to finish this website for my client over the weekend and am now stuck as the demo hasn’t imported properly.
Please can someone get back to me ASAP. I have submitted a support ticket with the ID 129750.
Thanks,
Oliver
Hi Oliver,
Thank you for reaching us,
Your ticket is answered, please continue the conversation on the ticket.
Thank you
Support
Edge Portfolio part of
Qode Interactive
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Thanks for coming back to me but sadly that response hasn’t really helped – I followed the How To guide detail by detail but the template still hasn’t uploaded correctly at all.
Can you have someone come back to me to solve the issue? I have now missed a key deadline with a client which, sadly, has cost me money.
Hi there,
We can see that the ticket is answered, and our support agent imported the demo. Kindly continue the conversation on the ticket. Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi, I bought this theme 4 months ago, I had no installation problems and it was a very easy theme to work with. Unfortunately this week my site started to have problems and there is a critical error with the reina-core plugin that does not allow me to modify the widget part and is causing the page to slow down and not load the footer well. I already wrote to support and I hope they can help me as soon as possible.
Thanks
Hi there,
Thank you for writing in,
We have located your ticket on our help center and your ticket is answered. Our support team is here if you have further questions or need more help.
Please continue the conversation on the ticket.
Support
Edge Portfolio part of
Qode Interactive
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I’m getting very disappointed with your support, I have 2 questions waiting and waiting for answer to!
can you please help with both my support questions its been days!
Hi there,
Once we check we do see that your requests has been answered to so if you need any further assistance we would kindly ask you to continue the conversation with our support team.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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it was answered now but you gave no answer to what I asked, that’s the problem..
Hello,
We can see that all your tickets have been answered, so please continue the conversation on the ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I just bought the theme but there seems to be an error with the Reina Core App that comes with the theme. I can’t use the theme because of this error. I have posted a support ticket but awaiting a response. Thanks
Hi there,
Could you please provide us with your request ID so we can check. Thanks.
Support
Edge Portfolio part of
Qode Interactive
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129212
129212
Hi there,
Did you get response from our team, we certainly do hope so, just in case you can always provide us with your request ID so we can check.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I bought now by mistake. Can I cancel the license and get a refund? Txs
Hi there,
You can read more information about refund policy on this link.
In case we can help you with any theme related issue, feel free to contact our support team as them will be happy to help. You can always submit a ticket to our help center.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I am so frustrated. I have redirect issues and can not see my site or access any page to edit. Upped my resources, added demo, created a menu and now I get nothing. I tried to send a ticket, but got no confirmation email to active my support account. Help center does not help me if I can not access it.
Hello there,
Thank you for reaching us!
We have now verified your email manually. Please try to submit a ticket at our Help Center once more and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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