23246 comments found.
Hi there,
I left my license code to be used on a completely closed website that I can’t reach at the moment.
Please reset my license code for my account.
Thanks!
Hello, @hbasoglu,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
how can i use elementor PRO Features In My Porto theme?
Hello, @iftikhar-ismail,
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hola, acabo de comprar el tema y ya lo tengo instalado. He importado una de las plantillas, concretamente las de industria. He cambiado el logo desde la configuración de Porto y se me cambia en todas las páginas menos en la página de incio. Desde el editor de WPbackery se ve bien pero actualizo y publico de nuevo y al ingresar en la web me sigue apareciendo el Logo de Porto en la página de incio. ¿Cómo puedo solucionar esto?
Hello, @spainwood,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/Cnk40FpC it must be the cache issue at your end nothing else.
Regards, P-THEMES.
my site look nice www.inosaki.com but when i update porto theme the child theme design change. have any solutions on this?
Hello, @Jasonking9,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello,
I have a few problems running with Porto. My website is letsinterio.com
Issues: I have customised the homepage & custom product page but when clicking on update it says 404 error. Also I am unable to add/delete custom elements in product page.
I have just bought this theme and facing a lot of issues in building a multi-vendor platform.
Sometimes the media fails to open, sometimes these 404 on update. Also I have created a slider revolution which I am unable to add on the homepage.
Please check this video: https://we.tl/t-HMaOPiS8mL
Thanks!
Hello, @Brandcapitals,
Can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out with the issue.
Regards, P-THEMES.
Are you going to migrate the theme to Bootstrap 5? Currently it’s based on Bootstrap 4.6 if im not mistaken. There are some major changes.
Hello, @lensbreak,
For now, we are working on another new Theme update, so I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
@PT-Support2
Thanks for your standard template answer. You should escalate this for real because of serious security issues. Your theme is based on bootstrap JS v4.1.3 and since then several vulnerabilities had been exposed (and closed). You should update the bootstrap version ASAP in the next theme update. Not necessarily to v5 but at least the latest 4.x version. For more details: https://snyk.io/vuln/npm:bootstrap
Hello, @lensbreak,
As I told you already that, I already forwerded this to our development department for looking into it with the upcoming updates of the Theme, so you have to be patience and thanks for your understanding.
Regards, P-THEMES.
Am I able to purchase your theme and first test it out in my sandbox environment? Then, once I have it configured, I can install it on my production site. By that, I mean installing the theme to my production site, not moving it over from my sandbox environment. Also, will I get most of the same functionality if I don’t IMPORT a demo? I’m worried doing so could mess up my existing site/configuration (if that makes sense.)
Hello, @EdmontonGuy65,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can do it, we have a workaround for it with the license of the Theme: https://ptheme.zendesk.com/hc/en-us/articles/360020798698--25-Transfer-Re-Use-License-from-Test-to-Live-site-Only-For-Testing-Purpose- and yes you can go with it without Demo import as well.
Regards, P-THEMES.
Hi. I can’t activate the theme. Error connecting to Envato API. Please try again later.
Thanks
Ok, after 6 attempts it worked …
Sound’s Good!!1 that it worked for you
I set Sale price and scheduling just for One variation and let other variations as it is (that is, without scheduling). However, the Counter keeps displaying even when we select other variations (with No scheduling) on that Single product page.
Am I missing something, or there is some error.
Can you please suggest. Attaching the Screenshots for your reference-
https://imgur.com/5am3og5
(enabled for this variation only, as per above image)
https://imgur.com/dVxH9A9
Showing the Sale counter for other variations too (as per above image).
URL of the single product page is –
https://bit.ly/2UveC0f
May be I did something wrong. Please suggest, how to resolve this
Regards
Hello, @ShwetaHAG,
I have just tested it at my end on my test site and finds the same behavior as you are facing on your site, so it looks like that the schedule timer is not working accordingly with variable products variations, so I have to forward it to the development department for testing it in deep and if this is an issue then solve it with the upcoming updates of the Theme and if this is the behavior then explain it as well. so please be patience and stay tuned…
Regards, P-THEMES.
I come across this video, and found that the Sale Scheduling is supposed to work with variations properly
https://www.youtube.com/watch?v=xzl6lItIg6k
Means, it should display the Schedule timer for only those variation, for which the schedule sale is set.
And should not display that timer once another variation is selected, for which scheduling is not set.
You can directly start viewing the video from 4:00 min onwards (skipping the previous part, if you want). I think the behaviour is present and should work accordingly, there could have been some other issue.
Please suggest how can we resolve this.
Regards
Hello, @ShwetaHAG,
I have checked it again in deep and founds the same issue on my test site, it means this is the issue with the latest version of the Theme, so I am forwerding this to our development department for testing it in deep and solve it with the upcoming updates of the Theme, so please be patience for now and wait for the next upcoming updates of the Theme, we are sorry for the inconviniance at this time, Thanks for your understanding.
Regards, P-THEMES.
Hello
No problem. I can understand. Thanks for testing and looking into it thoroughly
Glad to know, that you have forwarded it to the core team to have it resolved
Just thought to ask, has this issue been taken care of and resolved in the latest theme update (update of 10th July). Or, not so far.
And if not, will it be resolved in the very next upcoming update
Regards
Hello, @ShwetaHAG,
Thanks for your understanding and no sorry to say that but that issue is not solved in the last update of the Theme because when we reported that issue to the development department at that time the last update was ready to release, so that is the reason, but do not worry, our team is working on another new update of the Theme and soon we will release another new update of the Theme with fixed that issue so please be patience and stay tuned.
Regards, P-THEMES.
Hi, the product image enlargement is not working on our website – can you please help us? Is this a general problem?
https://xn--bserkater-07a.de/shop/boeser-kater-vodka/boeser-kater-colour-changing-vodka/Hello, @Mosqk,
This seems to be the issue on your site only, please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.Regards, P-THEMES.
I’m new to wordpress, so will I be able to easily customize this theme?
Hello, @e2rdigital,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can easily Customize the Theme as per your requirements, our theme is one of the most customizable Theme on market…
Regards, P-THEMES.
Hola ha dejado de funcionar el carrousel porto con la ultima actualizacion.
Hello, @lumbligo,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
How to update WPBakery Page Builder?
Hello, @akberrattani,
Currently, we are in the testing process with the latest version of the WP Bakery, and as soon as the testing will be completed, we will release an update of the plugin with the Theme soon, so please be patience and stay tuned.
Regards, P-THEMES.
The smartwave.freshdesk.com/.... not available anymore
Hello, @b8engl,
Yes, it is not anymore and we have announced it around two months ago: https://themeforest.net/comments/26698886
Regards, P-THEMES.
Where’s the link for wpbakery update?
Hello, @b8engl,
Currently we are in the testing process with the latest version of the WP Bakery, and as soon as the testing will be completed, we will release an update of the plugin with the Theme soon, so please be patience and stay tuned.
Regards, P-THEMES.
ok, thanks!
You’re Welcome!!!
Hi support, I am no longer able to log into your Item-support-system. I have tried to make a new password, but get the error-message: Invalid username or email. I have bought several licenses and still have 5 months of support. Looking forward to a fix, so I can create a new support-ticket. Regards, Anette
Hello, @anette777,
Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
I replied to your email 4 weeks ago, but have not heard from you yet. I have just sent a new email today. I am looking forward to a recreation of my account so I can get access again to your support-system.. It is urgent … Thanks.
Hello, @anette777,
I have just confirmed from the support department and they said that they already replied to your email, so please check back your email now and reply to the email accordingly.
Regards, P-THEMES.
Hi
Where do I change the text
1.) “FREE RETURNS. STANDARD SHIPPING ORDERS $99+” thats in top left side?
2.) Where do I remove the “Call Us Now and the phone number” thats next to the search.
Im using Shoping 4 theme
Thank you in advance
Hello, @BadDevil,
1. You have to go to Porto >> Theme Options >> Header >> Header Type and you will find the “Header Builder in Customizer” selected from there: https://postimg.cc/18C9fBPc , you have to go there, and then click on HTML element and change the content as per your requirements: https://postimg.cc/WDNXfmJK
2. You can remove it from the same place under Header Builder, and remove the HTML element: https://postimg.cc/BLd5s2XJ
Regards, P-THEMES.
hello! Sir
Take my respect, sir please kindly help me to suggest How to update WPBakery Page Builder? https://postimg.cc/ygszy9NV
Regards.
Hello, @kashfulecommerce,
Currently we are in the testing process with the latest version of the WP Bakery, and as soon as the testing will be completed, we will release an update of the plugin with the Theme soon, so please be patience and stay tuned.
Regards, P-THEMES.
in the docs it says there are a few page builders wpbakery, elementor, Visual Composer, Gutenberg,etc, it can only select one, so which one would you recommend, or any pros/cons for fashion/apparel Woocommerce shop, (not a blog site)
Hello, @themeforest666,
First of all, thanks for showing your interest in Porto WordPress
Yes, these all page builders are already pre-packaged with our Theme, and you can only use the single one on your site at a single time for avoiding any confliction.
And all page builders have their own features/functionality, WP Bakery was the oldest one compaitable with our Theme so it has much more powerful elements, and Elementor Page builder have its own latest design and features of elements, and same as for Visual Composer and Gutenberg, so you can go with anyone which better meets your requirements or the one you have a grip on it, and if you want to know my openion then I would suggest you to go with the WP Bakery, as it is the oldest and powerful one
Regards, P-THEMES.
Hi. What’s the best way to reduce the header height? I used CSS to reduce it but it’s affecting the mobile navigation menu.
Thanks!
Hello, @sappoutsource,
You can reduce the height using Custom CSS easily, If your code is affecting the mobile version then you can use your code in media query listed below, the it will only apply on desktop version.
@media(min-width: 992px){
//paste your code here
}
Regards, P-THEMES.
