Hello, @amzsupply,

I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @fazrilamin,

There is no such issue of high resources with our Theme or WP Bakery plugin, I am using it on my test site and also other customers are using it as well but did not report such issue, so it might be from your hosting provider or server, try to change the server and I am sure you will not finds such resources issue.

&

I have reset your purchase code, now you can use the same purchase code for the registration of your theme.

Regards, P-THEMES.

Hello, @aloe0803,

You can change/modify/remove it from Porto >> Theme Options >> Header >> Contact Info as showing in this screenshot: https://postimg.cc/fJCdymkK as per your requirements.

Regards, P-THEMES.

Hello, @amatechaws,

By default, Porto WordPress provides the functionality of color and image swatches, but for additional variation images or gallery, you have to try with any third party plugin which better meets your requirements, unfortunately, it is not the core functionality of the Theme.

Regards, P-THEMES.

Hello, @damithdex,

First of all, thanks for showing your interest in Porto WordPress

Sorry to say that but before purchasing the Theme you can not able to check the backend, as there is no such policy, and Cash On delivery method is provided by the WooCommerce so you can achieve it using WooCommerce plugin that comes up with the Theme package and for other extra tasks you can try to check with any third party plugin which better meets your requirements.

Regards, P-THEMES.

Hello, @Daiwen,

I am sorry but I am unable to get your point, can you please explain your issue more clearly, if possible with the help of screenshots for my better understanding?

Regards, P-THEMES.

Theme option->Menu:”Show Sticky Icon Menu bar on mobile”, how to change the menu show name?

Hello, @Daiwen,

If you want to change the Text on those sticky buttons, you have to change it into the Theme language files as per your requirements, you can use the loco translate plugin for it as well: https://ptheme.zendesk.com/hc/en-us/articles/4402459936785--61-How-to-Translate-Porto-WordPress-using-Loco-Translate-Plugin-

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 30/10/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @mushamy,

Please update your Theme to the very latest version 6.1.3 and then you will be able to update the plugins from Appearance >> Install Plugins: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Regards, P-THEMES.

It works .. Thanks a lot.

You’re Most Welcome!!

Hello, @ShwetaHAG,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

#header .header-top .share-links a.share-whatsapp {
    display: inline-block !important;
}
.single-product .product-summary-wrap .share-links a.share-whatsapp {
    display: inline-block !important;
}

Regards, P-THEMES.

Hello,

This worked like a Charm !!
Thanks a lot

PS: Just A request:
If you can add this by default (in upcoming theme update), so that if anyone enables the Watsapp icon or link that automatically shows up In-line with other existing Social share icons in the Header, as well as on the product pages (wihtout using that custom css).
So as, Just to avoid using or adding unnecessary codes in custom css area.

Regards

Hello, @ShwetaHAG,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @pravinlpatel,

Please make sure that you have setup the my-account page from Wp-Dashboard >> WooCommerce >> Settings >> Advanced: https://postimg.cc/v1QbszZn

Furthermore setting of Account page, you will find under Wp-Dashboard >> Settings >> Accounts & Privacy: https://postimg.cc/CzNc2HXX

And for Theme, You can turn it OFF from Porto >> Theme Options >> Menu as showing below: https://postimg.cc/njNhf5yG

Regards, P-THEMES.

Hi Support,

I’ve tried to set up as you followed also changed the Sign IN/Register URL to point my website to ‘my account page’ but here are the glitches I found.

1. Block ‘Sign IN/Register’ seems not to change status. I mean if a user is logged in, the same block remains as ‘Sign IN/Register’ and this will confuse users. Ideally, if a user is logged in ‘Sign out ’ button should be visible.

PS. I’ve already Show Login/Logout Icon in them options -> https://postimg.cc/TL77q0Nt

2. When a user is trying to register at the website using email ID, Theme allows autologin at the same stage of registration and the user is landing at the ‘My Account page.

In the ideal case, & registration flow should be as follows,

——a) User register using the email ID at my account page ——b) same my account page will be presented with a password text box to enter the password which was sent to the user’s email id. ——c) As soon as the password is entered, the User will be presented with the ‘My Account page.

3. I am using ‘nextend-social-login’ plugin to allow login using Facebook & Google but it seems that users cannot register using social login. The only login is allowed.

Hello, @pravinlpatel,

1. Actually, the Demo you are using have the Custom SignIn/Register in a header which has been set using block in header builder and that is for the dummy purpose, this will not change as dinamically, and the option that I indicate to you in my last reply, will dynamically work and you have to add the “Top Menu” in Header Builder like in this screenshot: https://postimg.cc/SXvj8Gp6 and it will work for you with this option: https://postimg.cc/TL77q0Nt

2. I am sorry but this is the default functionality of the WooCommerce and our Theme does not have any influence on it, You have to try with some Custom Code like you can try this or google it as well: https://stackoverflow.com/questions/24379214/prevent-automatic-login-when-register-in-woocommerce-and-redirect-to-login-page

3. You have to follow the plugin doc: https://nextendweb.com/nextend-social-login-docs/documentation/ and set it up as per your requirements.

Regards, P-THEMES.

Hello, @arymaynart,

Please go to Wp-Dashboard >> Setting >> Reading and set ” Blog pages show at most” and “Syndication feeds show the most recent” to “99” and save changes and check your site after removing the browser cache: https://pasteboard.co/HYWEtV5.png and if this will not solve your issue then please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you and help you out.

Regards, P-THEMES.

Also please let me know if I can download the images as well to at least have a starting point and just replace them afterwards..

Hello, @infogoodscomp,

First of all, thanks for showing your interest in Porto WordPress

1. No need for the Revolution Slider and Elementor Pro plugin license, these plugins are already included in the Theme package and with Theme packaged plugins you can easily and simply Import any of the Theme Demo on your site as per your requirements.

2. Yes, you will get all the Demo images and content on your site when you will Import the Demo, and then after that, you can change/replace the images and content as per your requirements, please check these videos: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @ShwetaHAG,

Thanks for your understanding and hope now it’s clear about ticket-solved status…

Ask a Question button in our Demo is set up using WCF Multivendor plugin and it is coming from the plugin settings, so you can easily turn it ON/OFF from plugin settings.

If you want the same button as on the Demo, then you have to Import the same Demo and the same layout will appear for you, but as I explained above, that part is coming from the MultiVendor plugin so you have to look at it under plugin settings.

And in video the support agent showed you the steps of the solution to achieve it, and if you think the video is not complete for you then you could have asked for the remaining steps of the video as well in the same support ticket.

Now, regarding your issue, If you will inspect that button you will find that the particular button is setup using the WCFM Multivendor plugin: https://postimg.cc/dhcTGz5K so if you want to change the Text, you have to change it in the WCFM plugin core files or in plugin language files as well, and if you want to turn this ON/OFF you can from WCFM Options >> Dashboard Settings: https://postimg.cc/bdGGWzMh Modules: https://postimg.cc/HJsn2H5F and turn ON/OFF the Inquiry: https://postimg.cc/B8Y67yBb Furthermore, you can read more about that form on the plugin forum here: https://wclovers.com/knowledgebase/wcfm-enquiry-module/ & https://wordpress.org/support/topic/how-to-customize-the-enquiry-form/ hope that helps and understandable.

Regards, P-THEMES.

Hello,

First of all I would like to thank you for sharing the Image screenshot links (WCFM plugin), that are very helpful. Really !!

Further,
2. You suggested – “If you want the same button as on the Demo, then you have to Import the same Demo and the same layout will appear for you”
Yes, I did imported the same Demo Content (Shop 4), and I informed about the same also while raising the ticket. And that is why, from that Demo itself, I come to know about that “Ask a Question” button too.

3. You further suggested – ” if you think the video is not complete for you then you could have asked for the remaining steps of the video”

Yes, I did made a request on that Ticket ID.
PS: I just logged-in to support forum, and found that the agent replied there for Video again. However, I think, he might have forgot to share the Video link. Hence, I requested him again (just now) on another Follow-up ticket. Thanks again

4. Now coming back to the screenshots of the plugin, those really helped me to understand from where the “Ask a Question” button is actually coming from and how to further edit few settings.
This is what I was looking for and asking since beginning (while raising Ticket). If support agent could have understand my query, then I would not have asked you here.
There is really NO-need for Hardcoding, whatsoever, now
This is amazingly helpful.
Also, the Text “Ask a Question” can also be changed from there itself (plugin settings), as well as few form fields can be added too, without any additional coding help

You actually understand our queries at first instance, and tries to help at your level best.
I found that, here, In the comments section, we receive responses from your side, very quickly, and also with as much details as you can

Once again, thanks for being helpful. Much appreciable

Regards

Hello, @ShwetaHAG,

2. Thanks for your understanding.

3. Sound’s Great!!, hope you will find the reply to your support ticket soon.

4. Thanks for your appreciation and kind words for us, its really appreciated

Enjoy using Porto…!

Regards, P-THEMES.

Hello, @Khalfan1,

Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 07/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @raiedahmed,

I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @jpapadi,

Really sorry for the inconviniance but this is not true at all, there is no such issue with our latest Theme update, the issue is only on your site and that might be because of your own Customization or because of the third party plugin or becuase of the cache, so you have to debug it on your site, Otherwise, you have to purchase the support extesnion first, because your 6 months of support period is expired from 13/05/2017. According to Envato support policy, renewing support is required for further support and then contact us via our support system with your site WP Admin Login details and with permission to debug your site which includes deactivating all the third party plugins and on site Customization as well, so that our experts will check it for you and help you out.

Regards, P-THEMES.

Hello, @dragonfra,

Please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

thanks for the support i solved it by downloading the package and installing the plugin manually

Sound’s Good!! that you have managed to solve your issue by yourself…
You are the best

Hello, @aloe0803,

I am sorry but I am not able to understand your query properly, can you please explain it a bit more clearly, for my better understanding.

Regards, P-THEMES.

If I buy a set, can I install multiple websites? Or can I install only one website in a set

Hello, @aloe0803,

One single license of the Theme for one single site/domain/IP, If you want to use the Theme on 10 different sites, you have to purchase the 10 different licenses of the Theme, This is Envato policy and you may wish to confirm from them as well.

Regards, P-THEMES.

Hello, @Khalfan1,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @genusapparels,

First of all, thanks for showing your interest in Porto WordPress

1,2. There are multiple reasons to choose Porto and these features make our Theme better than Flatsome.

Speedy Theme has a built-in Speed Optimization Wizard as well.
Ultimate WooCommerce Features
Powerful Theme Options
Best Customer Support
Work Fine on low-level servers as well
Always keep up to date

3. It’s 12 to 14 hours normally.

Regards, P-THEMES.

Hello, @legendddxtraaa,

Please read and follow the instructions written in this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

Regards, P-THEMES.