251 comments found.
Hi Team,
Can you please get an update on this ticket id #2876879. Need to close this ASAP but didn’t get any revert from your end.
Thanks.
Hello,
Our developer are checking it for you. We will reply you in the ticket.
Best regards,
Hi Team,
Can you please get an update on this ticket id #2876879 as have updated on the same. Need to close this ASAP but didn’t get any revert from your end.
Thanks.
Hello,
We need more information, we have replied you in 8 hours ago. Please check in your ticket.
Best regards,
when is going to be launched an update?¿ long time without updates and magento already launched 2 versions afger january update! thanks
Hello,
We have just updated package.
Best regards,
I need help fixing a theme bug. When accessing a brand page, an error is displayed, as in the demo, help-me: https://supro.arrowtheme.com/ca/shop-by-brand/upper-creative
Hello,
Thank you for your information. We will fix it soon.
Best regards,
Hello,
Please download the code at https://74.arrowhitech.net/gpm/extensions/patch_fix_brand_details_supro.zip, then unzip and upload it to overwrite the current code. We will update this code in the next version.
Best regards,
Thanks
Hi, Is this theme compatible to Magento 2.4.3 ?
Hello,
Yes, our theme is compatible with Magento 2.4.3. If you need our support, please create a ticket at https://arrowhitech.ticksy.com/
Best regards,
Unfortunately it is not compatible with 2.4.3 ! Why do you write that it is? 2.4.1 is the latest Magento version that is supported by default. I will open a ticket to request the file for 2.4.3 otherwise I have to ask for a refund.
Hi, 2.4.1 is our latest patch, but you can use it for 2.4.3.
The storelocation map is not working, does not display the map. Any plans to fix this item?
Hello,
Please enter a google map API key in the setting of storelocator. If you still get the problem after enter right google map API key, please create a ticket at https://arrowhitech.ticksy.com/ and provide us your website information, we will check the problem.
Best regards,
What is the way to insert this API token? I already have it, but I can’t find where to insert it.
Best regards,
You don’t have this option in Supro theme.
When accessing this path you only have the options:
- Add top link - Top label link - Google Map height (details page)
Hello,
Please enter your google map API in Magesolution/Front-end builder/Google as this figure below: https://prnt.sc/1nvk2j6Best regards,
Hello Team, I hope to get a good support from your end.
Hello,
Yes, of course. We are always here to support our customers.
Best regards,
Version 2.4.1 with patches -> Brand
Error: Call to undefined method Magento\Catalog\Model\ResourceModel\Product\Collection\Interceptor::addSortFilterParameters() in /var/www/vhosts/meine-webseite/neu2/app/code/Smile/ElasticsuiteCatalog/Plugin/LayerPlugin.php
Hello,
Our developer will check this issue and will reply you later. Please create a ticket at https://arrowhitech.ticksy.com/ and we will reply via ticket.
Best regards,
Hello, Is this theme included bootstrap 4 and supported Magento 2.4.2 ? Tahnk you
Hello,
The Supro theme is compatible with Magento 2.4.2 and didn’t include Bootstrap 4.
Best regards,
Hello Team,
Is there a way to convert this site into iOS and android apps?
Thanks
Hi,
What you require is beyond the scope of the theme, but our company has a mobile app build service, if you are interested you can contact us via email: info@arrowhitech.com
Best regards
Hi, does this Theme supports the official PayPal PLUS extension by iWays?
And does it supports the Mollie Payment Extension?
Hi, our theme support for any third-party extension that magento support.
Almost 2 week with same issue no one help me I am very frustrated you support. Why not I will leave 1 star review
I believe You will be out very soon in the market because your support team is just waisting two week plus when i request to solve problem they are saying create an other ticket when i create no one help i will also create new ticket and requst for review my ticket # they are saying we will get back to you soon. not hear anything. I will also reply on previous ticket and got their response we will look and and solve it again no one help just waisting my 2 week time. I never want to leave 1 star review and i also mention in ticket why not i will leave 1 star review. I don’t want to leave negative review to any one but you can check you just ignoring ticket and wasting full of time.. Where can i attach screenshot of all of your chat in ticket everyone see what are you doing here.
Hello,
Sorry for any inconvenience, we will focus on your tickets and will update you as soon as possible
Best regards,
You have replied before about 15 hours ago Still not helping with the issue. First ticket created date is 2 weeks ago on May 29, 2021 at 10:54pm
Again Not hear anything with your help
still waiting your help developer help
Hello,
Sorry for any delay, we have been working on your ticket, we will update you as soon as possible
Thanks
Best regards,
I am looking your response. Now one helping us with ticket
Still waiting no one helping with my ticket. How can we contact with you
Hello,
Sorry for any delay, we have replied to you, I have also required our developer team to work and support on your tickets better
Best regards,
2.4.2-p1 support ? Hi, I am at the latest version of Supro (1.1.18) and when I upgrade Magento & Theme I get a “Error: Call to a member function getSize() on null” on a “app/design/frontend/Mgs/supro/MGS_Fbuilder/templates/products/grid.phtml” Do I have to recreate the home page ? Thank you for your answer. Best regards
Hello,
Thanks for using Supro,
Could you please submit a ticket here: https://arrowhitech.ticksy.com/ so our developer can check and support you
Best regards,
Hello, we are thinking of buying Supro, to update our current theme (Unero). What happens to the static pages that were created with Unero, will it display correctly after adding the new Supro theme? Also, do you offer paid migration services? We only have 6 static pages made with Unero Page builder.
Also, would the Megamenu created in Unero and the rest of the MGS Theme settings (v1.3.2) selected in the Magento Admin backoffice will be lost? Or the MGS theme will be updated and our settings kept?
Hello,
Thanks for your comment,
Supro and Unero uses 2 different builder, so it will be difficult to keep the homepage. If you only uninstall Unero and install Supro, the setting of Magento default in admin will be not affected but theme setting will be lost
Best regards,
Last ticket reply was 5 days later and i have reply and last 3 days again not getting single response just waste my 8 days but you team is not helping just ignoring ticket what is your average ticket response time Can you please refund if you can not help us with ticket
Hello,
Sorry for any delay to you, I have asked our development team to check and update your ticket as soon as possible. So please check your ticket
Best regards,
What is your average time of response if you team can not help us please cancel my order you just ingoring and not helping us
Hi,
Sorry for any delay but actually your problem is not our side, I explain as follow
1) You was unable to upload all the theme files to your server via ftp, this comes from unstable server connection, so we recommended that you should ask your hosting provider to check the connection again then you can upload normal.
2) You installed our theme normal, without full demo data, so you can’t have all theme demo, you will need to install the theme with full demo. We also provided sql and media demo, they are what you need to install the theme with full demo
Best regards,
Hi, We try to install supro theme on your localhost. When we add your purchase code we have the message : “Purchase code “XXXX-XXXX” has been used for another domain. If you want to change domain for this purchase code, please click here”. In doc, you says we can use theme on developer site (Option 1: Work on your localhost.). How can we active the theme ? We install supro on a macos and access from “localhost” url in your webrowser.
Best gards.
Hello,
Thanks for using Supro,
Please contact us by submit a ticket on our support: https://arrowhitech.ticksy.com/, we will support you
Best regards,
Hi I was purchased clue theme and was very impressed with your support and again buy supro theme but have issue with but contact your support last 3 days not getting response PRIVATE TICKET #2739034
Hello,
Thanks for using our theme,
Sorry for the late reply, we have seen your ticket and also replied to you, please check it out. Thanks
Best regards,
Is this discontinued or will there be an update afterwards?
Hello,
Thanks for using Supro,
Supro is one of important themes and it will be updated in the future
Best regards,
Hello, Please share full demo data at my email is: adnan.siddiqui@live.it Looking forward for quick response thanks.
Hi,
Thanks for using Supro,
We have shared you
Best regards,
Hi, Thank you for quick reply, I didnt receive any email yet I checked Junk folder as well, can you please help me check again alternatively can CC to this gmail address: addy.paki@gmail.com
Thank you.
We have shared with you again: https://prnt.sc/10t69pt
Hi, That’s strange I still didn’t get notification at both of my emails, can you share the link via email please? Something must be not working properly.
Please assist, thank you.
Hi,
Please create a ticket on our support system here: https://arrowhitech.ticksy.com/, we will provide you
Alright, I created ticket #2728838
Hi
Yes I have already updated you
Best regards,
Hello I have purchased theme SUPRO for magento 2.3 in Aug 2020, But recently about 3 weeks ago we have downloaded the last versión compatible for Magento 2.4 but all fixes applied with my tickets on https://arrowhitech.ticksy.com/profile/ aren’t applied to the new one.
How I can apply all fixes on this theme?
My account profile is svengel
Ticket IDS:
2494017/ 2534028/ 2534025/ 2533985/ 2497332/ 2493992/ 2522933/ 2605089/
Thanks & Regards
Hello,
Sorry for the late reply
We are going to check and update you asap
Best regards,
Hello any update? I have 6 days that I have sent the email
I have renewed my support with you for another months, please solve my ticket ID 2722763
We see, we are going to check and update on your ticket
Theme updated to a newer magento version and all issues come back
Hello, I was updated the theme now compatible for Magento 2.4, downloading again from ThemeForest.net, because I updated Magento to the latest version, but the theme have not aplied all fixes on my tickets leave on ArrowIghtech support system, I need aply again all fixes to your theme for Magento 2.4,
So, please help!
Thanks for your help.
Hello,
Thanks for using Supro,
Please contact us via this email: info@magesolution.com, tell us what is your problems? We will have a look
Best regards,
Hello I have sent an email with details, 14 Hrs ago and waiting for your reply =)
Hi,
We see and will update you as soon as possible
Best regards,
Hello I have sent an email with details, 24 Hrs ago without reply =/
Hello,
Sorry for the late reply
We are going to check and update you asap
Best regards,
Any update?
