5230 comments found.
I am prevented from activating Shortcodes by United Themes. I’m reporting this Plugin to it’s Developer as it is not Functioning correctly under your Server. so I cannot use the theme appropriatly
my server*
I cannot install the demo pages without these activated 
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I have a problem with the logo, is ok in PC, but i don’t see it in mobile version. I only see the logo in mobile version if i dropdown the menu in mobile version.
I need help because i think is a bug…
Regards.
hi,
we need more information about the mobile device affected.
https://helpdesk.unitedthemes.com/index.php/Thread/25561-Mobile-logo-bug/Quick tests with recent devices are showing the logo as intended.
Kind Regards UT
Hi. Latest version theme have search for woo products ???
Hi,
the theme considers products inside the regular wordpress search.
Kind Regards UT
Hi, love your theme, i tried to install a fresh copy, but the ut- plugins are causing a error. The whole website is down, then if a deactivate them by renaming the folder on ftp the website works again, yes my website is running on php 8.0.
Hi,
please downgrade to 7.4 in this case and try again.
Kind Regards UT
I’m trying to get help from you via support but my account says that my support has expired even though it says 1 year. I have 2 licenses for your Brooklyn theme and it won’t let me update the purchase code so I can’t reply to the message you just send me in support. How can I fix this?
Hi,
is this your thread? https://helpdesk.unitedthemes.com/index.php/Thread/25544-Hero-Disappeared-After-Update-Also-Weird-Spacing/?postID=122716#post122716 you definitely have a support active status and should be able to use the forum as usual.
Kind Regards UT
why nothing is show in element and templates
Hi,
as written earlier, please use our support forum if you need assistance. Your error description does not contain any detailed information so its hard to debug or give any further assistance.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Can we use on multiple domains?
Hi,
no you are only allowed to use 1 license for multiple domains.
Kind Regards UT
where can find & download video which is used in brooklyn theme demo #08 on home page
hello, i can’t install plugins
Hi,
if you have issues with the installation of plugins, please download the all files and documentation ZIP here at themeforest and unzip it. Once unzipped, use the plugins files inside the plugin directory for the installation. Also make sure to run a recent PHP Version such as 7.3 or 7.4 but not 8. For further support please contact our support.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
thanks
I buy Brooklyn theme on 4july with life time free update, then why shows me support only 6 months if u can’t give me free life time update then refund or cancel the purchases.
Hi,
updates are always free even if support has ended. So theme and plugins updates (lifetime updates) are not connected to your support status.
Kind Regards UT
I buy Brooklyn theme on 4 july with life time update. Then why shows me only 6 months support. if u can’t give me lifetime update then sorry i cancel my purchase
Hi,
updates are always free even if support has ended. So theme and plugins updates (lifetime updates) are not connected to your support status.
Kind Regards UT
Hello, Your theme is very beautiful and creative, I really like it but there are some issue in it which you should take care of.
Today I enabled a cache plugin and after that the theme settings changed automatically, for example main navigation is disabled, its style changed, hero overlay settings changed. The problem is that I don’t know where to enable the main navigation and enable the other settings. Theme options is not well managed and I don’t know where to change anything. Even other settings changed automatically while I try to change any settings. Your video tutorial is also old Please help me because my whole day is wasted to bring the things back. here’s my website: https://inodes.com.pk/ Thank you
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi! I couldn’t find anything to remove that “Imprint – This Demo Website is part of the Brooklyn WordPress Theme! https://unitedthemes.com" next to the footer. Could you tell me how to? I looked at the subfooter settings and couldn’t find anything either.
Thank you.
Hi,
the loation mentioned is correct, there is an option label overwrite copyright.
Kind Regards UT
In the latest version, is there still the ability for one page sites? Thank you!
Hi,
yes of course.
Kind Regards UT
Hello support, i dont know how long i should wait for answer ?! Open the ticket no responce until today. https://helpdesk.unitedthemes.com/index.php/Conversation/6256-Footer-section-Way-down/?messageID=23255#message23337
Hi,
please do not send random messages through. This message does not seem to be addressed to the main support, which is Matthias. You can write a message in German here: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/30/
Kind Regards UT
PRESALE Question:
Do you support animated page transitions? I didn’t see any on the demo.
Hi,
no we don’t have page transitions only page preloaders with morph effects such as on this demo: https://themeforest.unitedthemes.com/wpversions/brooklyn/demo42/ or https://themeforest.unitedthemes.com/wpversions/brooklyn/demo4/
Kind regards UT
Hi, I just updated the PHP on wordpress and a couple of your pluggins are not working after, can you help me?
Theme Support
if you refer to PHP8 – this is not fully supported yet. All other Versions of 7 will work.
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, I want to use the extra button module in the header. However it seems that it is not displaying on the mobile version. Am I missing something or it is a feature that cannot display on mobile?
Thanks,
Theme Support
by design there is no button available for mobiles. For fruther questions please use our support forum.
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
hi I have a problem in mobile navigation and the phone number is not showing on mobile footer, I already opened a support ticket thank you
Hi,
you should receive a mesage from the support soon.
Kind Regards UT
