28306 comments found.
I set up the attributes – everything is just super, it works like a clock, thank you very much, it’s just super !!!
Thank you! 
When you search by SKU, when you hit enter, it doesnt work anymore since the last update… >-<
Hi,
The search results page is controlled by WordPress and WooCommerce, not Flatsome. You probably use a plugin to make SKU search works on the search results page. Please check the settings of that plugin and purge the cache.
Plugin Search by SKU has been updated since ! Now it works as a charm
Thanks
There is an error with the UIX Builder in the new update Fatal error: Uncaught ArgumentCountError: Too few arguments to function UxThemes_API::http_headers_useragent(), 1 passed in xxxx/wp-includes/class-wp-hook.php on line 292 and exactly 2 expected in /xxxxx
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi author, it seems that this new update has some bugs. 1. Conflict when creating woocommerce products in UX-Builder, when switching displayed products to row mode. 2. Conflict with Webico Slider Plugin 3. Almost all sliders have display errors. 4. Some product category pages are also broken. 5. Main menu cannot be updated
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi guys, As WordPress 5.8 is approaching with yet more of the “Gutenberg everywhere” enforcement… will the Classic Widgets plugin become mandatory with your theme? (as widgets get replaced by blocks in 5.8)
Hi,
We have disabled the new widgets editor in Flatsome, so that plugin shouldn’t be necessary.
Awesome! Cheers.
Hello, can I change product gallery as “vertical” for desktop and “full width” for mobile? Thanks.
Hi,
Can you submit a support ticket here?
I see that you have new feature updates. I updated it but I can’t see the new feature. Do you have a manual?
I found it at flatsome > advanced > woocommerce
Hi,
Please take a look at this doc.
I think some documentation for the new Theme functionalities introduced in 3.14.0 would be the right thing to do for all your users. 
Hi,
New and requested documents are currently created. We know it’s kinda delayed but we assure you that it’ll worth it. 
I have been working at Flatsome for almost 2 years. To be honest the flatsome has several shortcomings in features. For example, you can not replace category pages with your own block. You need to make patents like creating category and subcategory pages and redirect the default woocommerce pages to them. The new functions are good but it will be good to improve the old ones as well. Also, if you bothered to make a badge for the new products, at least put an option so that we can change the NEW label in our own language.
Hi,
Custom category page feature is already in our developers’ todo list with other some new features like custom Header & Footer designs built via UX Builder.
About the New badge, you can translate the “New” string with the Loco Translate plugin. Please don’t forget to click on the “Sync” button before searching the string.
Hello,
Is there any documentation regarding the new swatches feature?
Thank you!
Hi,
Yes, please take a look at this doc.
..Sorry guys, just realised why your theme is now overriding the plugin.. have you recently introduced the variable.php customisation? The plugin I use has never been compatible with & is also sold with that notice. Is there any way that the variable.php file in Flatsome can not be used, otherwise I’m going to be stuck going forward.
Hi,
It looks like the plugin you use overrides the default WooCommerce variable.php file and also Flatsome does that. You can do one of these:
- Remove the customized variable.php file from the parent theme (you’ll need to do that after every theme update)
- Copy the variable.php file from the plugin folder to the child theme folder with the exact folder structure (you’ll need to do that after every plugin update)
- Use a snippet to force using the plugin template file instead of the theme version. The plugin author can help you about that.
Thanks for the reply. Tried & tested removing the theme variable.php – I will have to do this every time.
A new update was released today.
what do i have to do to proper update without eventually lose all the work done so far, please ?
Hi,
Testing on staging before updating the live site is highly suggested.
Hi! The new update is awesome. The feature: NEW: Builder: Sticky column option—works fine on desktop. However, when tested on Tablet the column seems to be ignoring the sticky attribute. Please check and confirm.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hello! Since last theme update, megamenu lost columns only in a product page (works fine in home, contact ecc) and do a terrible overflow. you can see the issue here https://drive.google.com/file/d/1nR8Z6SIMrjMOU-oS5K6K50I_a-5RYqWO/view?usp=sharing
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
My additional images (when shown vertically) show a scroll bar. How do i remove the scroll bar
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
May I ask whether we change a different demo and all the pages or products layout will be broken or not? content will be still there? just changing homepage stying of demo if we change it, right? thank you
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
thanks for nice theme, for my question above, I did not get answers yet, but other questions you have answered well.. thank you guys for such a WONDERFUL theme——the best Theme ever in theme forest…...
How can I keep the slider image the same aspect ratio on any device?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Waiting for an answer about 6 days. Tnx and regards.
Hi,
I see your ticket #137136 was answered five days ago. Would you please check your inbox and also the spam folder?
Sorry, we cannot find any mail in any folder. May you resend the answer or may we have a ticket panel?
Hy, please could you resend in our new account email info(at)adigraph.it? Regards
I’ve just forwarded the last message to the email you shared. 
sorry, share it to info(at)edigraph.it wrong writing for the account email. Sorry again. Regards
Hi. After a long time reaching out to the support team. With google rolling out new ranking criteria. In terms of performance of the website. Two important factors are being highly relavant and are related with the theme. (Remove Unused CSS and Delay JavaScript Execution). In this Context Wp Rocket have rolled out both the options (Remove Unused CSS (Beta) and Delay JavaScript Execution). We are facing some issues on our Flatsome theme.
Issue No. 1 While activating the Remove Unused CSS (Beta) version. The Menu bar of the Mobile Version breaks. We need to de-active the options. Since Wp Rocket Remove Unused CSS is in Beta version. In the next release the full version would be released. We hope The Menu bar of the Mobile Version needs to addressed in the upcomming release.
Issue No. 2 While activating the Delay JavaScript Execution. The slider is not loading both on the Desktop and Mobile Version.
Issue No. 3. We are using Product Filters for WooCommerce in our website. While activating the Delay JavaScript Execution. The filters are not working.
We do feel Remove Unused CSS and Delay JavaScript Execution are one of most important factors for SEO ranking and performance of websites in the coming days. The above issues needs to be addressed.
Thanks
Hi,
Both issues are not related to the theme. Please contact WP Rocket support. It seems like both features are not working properly.
Hi. My website using flatsome is stuck on the site loader – spinner with logo when trying to load it on mobile only, and also noticed site got slower on pc. Theme is updated to the latest version. I restored a site backup from 6 days ago and it works fine now but i would like to see what you think please
Hi,
Can you submit a support ticket here?