3288 comments found.
Hi, I have been receive a critical error, “There has been a critical error on this site.” Can you help me? Thanks.
Hi, yes for sure just please contact us on help center
Hi, I liked so much “interrior design” template and I have some pre-sale questions: - i try to have a look to portfolio gallery in responsive way but the rotated names of the projects are not visible: is it a choice of the personalization of the mobile version? - is there another layout for single project page? Thanks a lot in advance for info Claudio
Hi, we are happy you like that, about the portfolio page on mobile, if you are talkingabout the vertical text over each portfolio item they are there but firs you need to tap on them to be visible. If that is not what you aretalking about please give us an screen shot of what you are talking about. So we can help you better
Regards
Thanks a lot for info Claudio
Seems like your site is down and the licenses show that they are not activated.
Hi, yes you are right sorry for that, we are working on this and right now there should be no issue anymore, please try again and let us know
Regards
Fixed
Hi, I don’t know what, but happy to hear that
Me being an idiot; the sequel.
Fixed
Hi, I don’t know what, but happy to hear that
Me being an idiot and acting like a child because I couldn’t find something. But found it shortly after posting and it works like a charm. Great theme!
oh I see, nice interest. keep up good working 
Hi, can you help me by generating a new activation license.
The license that was provided to me does not work.
Please, I already have 4 months with the same error.
and it can not be possible to use a free theme when I have a purchased theme.
I need your help soon.
Hi. Please submit a ticket at our help center. and give us your license code there, We will investigate your situation and respond back to you.
Hola, he comprado el tema lo he instalado y ahora lo elimine porque comencé mi WordPress desde cero y al poner la licencia me da error de conexión. Como puedo solucionarlo. Es la misma url solo que lo estoy instalando en el directorio raíz. Donde ahora tengo mi WordPress. Agradezco su ayuda.
I am thinking of buying this theme but I read in the comments that there are problems with the license. I usually install a workstation in a different subdomain of the client, I make the web and I clone it to the final domain of the client. Can you assure me that I will not have to buy 2 licenses as I have read in the comments and that I will not have problems? Thank you
Hi. You can be sure that there is no problem with the license management. You only need different license per each main domain. For any number of subdomains and subfolders, you can use the same license key.
I have few doubts.
1) Does this theme has white-label feature?
2) Does it support mega-menu?
3) Is there any premium bundled plugins?
4) Does this theme has auto-update feature? Or, we must upload the updated theme manually in case of new updates?
5) Does this theme require layer silder or Slider revolution plugin?
5. No. You don`t need to necessarily use any of the slider plugins. But you have the option to use anyone you like.
Regards
For the white-label we need to buy 5 licenses??
Do have license plans for unlimited domains?
for white-label please talk to our agents in live chat here https://www.phlox.pro/go/
We do have good offer for you
DO NOT BUY THIS THEME!
I have 30-50 licenses of this theme because there’s no way to track licenses, and if a license isn’t active, your site will break. So I have to keep rebuying licenses.
There is NO customer support. I’ve tried emailing and contacting with no reply.
Hi. I`m sorry to hear that but we have been in contact and our support agents did answer you. Your last response was Apr 27 and we did not hear from you again and also we have sent you the guidelines and documentation to manage your license.
Anyway, you are welcome to contact us again at Averta help center or our live chat at Phlox Pro homepage.
And here is also a link to that doc for more details, https://docs.phlox.pro/article/240-managing-license also we do have a live chat on our site where you can talk to our agents about your issue as well. So in total there is nothing to worry about, if you want to solve your issueMy licensed is being used by someone else and I can’t submit a ticket because of that. Please deactivate my license so I can use it. Thank you
Hello team, I bought a license some moths ago, i recently had to change its domain and i had to contact support before it could be done. My support has now expired and i need to change the domain again. Is it possible that i can do this by myself?
Hi, please have a look at this link https://docs.phlox.pro/article/174-transfer-license
Hello Can you please answer ticket 1571515306 Thanks
Hi. We have responded to your ticket. Please follow-up there.
Thank you.
Hello, I am having issue uploading 7 MB videos in mp4 using this demo : https://demo.phlox.pro/digital-agency/?r=landing-pro —-how can have videos like you have from WP upload. Hope you can guide
Hi, please submit a ticket on our help center, we will help you there. Also you can try to increase your maximum upload file size in your WordPress before you submit a ticket
Hello. There is a conflict with the Staff cabinet (bookly addon) and Phlox Pro theme. The tabs are not clickable in Elementor. There is no Elementor issue because I’ve tried Tabs plugin without Elementor. It works on the default Twenty One theme. It’s a live site. How to fix it? It’s urgent!
Hi. Please note that for situations like this, the only option is to investigate the website and see exactly what`s going on. For that, please contact us at Averta help center and submit a ticket.
We will check and return back to you as soon as possible.
Thank you, ticket is submitted.
you are welcome
Hi there,
My friend purchased this theme and I am developing the website for him. I updated the themes and all core plugins as well as updating WordPress to the newest version.
I have received this email below, the theme seems to work fine and I cannot see any visible errors on the front end. Can you please advise how to fix this issue please?
Thanks John O Brien
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Phlox Core Elements.
First, visit your website (https://bmgave.com/) and check for any visible issues. Next, visit the page where the error was caught.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.4.6 Current theme: Phlox Pro (version 5.3.19) Current plugin: Phlox Core Elements (version 2.8.4) PHP version 7.3.28
Error Details
An error of type E_ERROR was caused in line 36 of the file /var/www/vhosts/197/1086365/webspace/siteapps/WordPress-168717/htdocs/wp-content/plugins/auxin-elements/includes/elementor/modules/dynamic-tags/archive-url.php. Error message: Uncaught Error: Call to undefined function Auxin\Plugin\CoreElements\Elementor\Modules\DynamicTags\auxin_get_available_post_types_with_archive() in /var/www/vhosts/197/1086365/webspace/siteapps/WordPress-168717/htdocs/wp-content/plugins/auxin-elements/includes/elementor/modules/dynamic-tags/archive-url.php:36 Stack trace: #0 /var/www/vhosts/197/1086365/webspace/siteapps/WordPress-168717/htdocs/wp-content/plugins/auxin-elements/includes/elementor/modules/dynamic-tags/archive-url.php(51): Auxin\Plugin\CoreElements\Elementor\Modules\DynamicTags\Archive_URL->get_archive_list() #1 /var/www/vhosts/197/1086365/webspace/siteapps/WordPress-168717/htdocs/wp-content/plugins/elementor/core/dynamic-tags/base-tag.php(177): Auxin\Plugin\CoreElements\Elementor\Modules\DynamicTags\Archive_URL->_register_controls() #2 /var/www/vhosts/197/1086365/webspace/siteapps/WordPress-168717/htdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(461): Elementor\Core\DynamicTags\Base_Tag->init_controls() #3 /var/www/vhosts/19
Hi. First of all I like to mention that we have a dedicated support center for situations like this. From now on, please submit a ticket there and our support agents will follow-up as soon as possible.
Regarding this issue, please note that the source of the problem could be anything and WordPress simply reports the current error.
I can confirm that the Phlox theme and each of the Phlox plugins are fully compatible with the latest version of WordPress, Elementor and Woocommerce.
For a in-depth investigation of your website, please contact us at Averta help center. https://docs.phlox.pro/article/238-submit-a-support-ticket
Hi there,
My friend purchased this theme and I am building the website for him. First of all I would like to say well done the theme is awesome.
I have just one question is the current theme version 5.6.2 compatible with WordPress version 5.7.2?
Thanks John O Brien
Hi John, I’m glad that you like the Phlox theme. Thank you for your appreciation. And yes. The Phlox is compatible with the latest version of WordPress.
Hi there,
Thanks for your reply, that’s great I have just updated WordPress to the newest version.
Thanks John O Brien
Hi. I’m having problem sorting blog posts on a default blog page. There is no “sort by” option in settings and posts are not sorted properly. Any tips?
Hi. The blog posts are displayed by default from the latest to the oldest. This is the default behavior of the blog page. Also we have checked it and it should be working fine.
If this is not the case for you, please contact us at our help center. We will investigate your situation and get back to you.
Hello! I updated the theme. I will like to add more and change Portfolio items. Since the update, I no longer see the option to edit the Feature Image of the portfolio items. I submitted a ticket, however, I haven’t received a response. Can someone help navigate how to change the Feature Image? Thank you!
Hi there. We have checked this and there is nothing wrong with the featured image of the portfolio pages. Also we have responded to your ticket. Please follow-up at our help center.
Although you wrote Polylang plugin is compatible with the theme I’m having issues with the portfolio posts: when creating the translation a new “uncategorized” language is created instead of using the ones already set. Is this an identified issue? Where can I get support to figure it out? Thanks
Hi. Thank you for your feedback.
Please submit a support ticket at our help center and our support agents will investigate this right away. If there is a problem, will apply the necessary changes in an upcoming update.
Actually, I already have submitted it 5 days ago but because I didn’t have an answered yet I was trying this channel. I’m still in the process of evaluating the theme and the support. I really like the features of the theme but the full compatibility of Polylang plugin is critical for my acquisition decision. Thanks
Hi we checked it and there is no issue about those, we also replied your ticket so please follow there, and since you used Phlox free category for your ticket it gets reply a bit slower than Phlox Pro
Regards
Hi! I perfectly understand the slower approach but I just can see any answer to the ticket 1567004710 (https://monosnap.com/file/z9ad1YfTKLCNLGzPHCDrTwVjZpJXrd). Are we referring to the same help center, at http://help.averta.net/1567004710? I have a screen recording with the issue I reported (https://screencast-o-matic.com/watch/criq2xViOjZ). Again I’m not sure if we are talking about the same issue… Hope you can clarify both issues, the the ticket and Polylang. Thanks
Hello again. Sorry for the inconvenience. We have responded to your ticket and also the problem has been detected and passed to our dev team.
We will add the necessary changes but I like to mention that you can ignore the extra uncategorized language. The other languages added by you will be working just fine.
If you need any further assistance, please let us know
Thanks, I see the ticket was answered now. Looking forward to the fix.
you are welcome and thanks to you for reporting this
No problem. I’m glad I could help 
