3203 comments found.
Hi, updating theme -> Update failed: The package cannot be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello,
It usually happens when you transfer your website completely to a new domain and deactivate the license on the old domain. In this case, your new activation is no longer valid. To avoid this you need to always deactivate the theme license before transferring your website.
To fix this problem and update the theme you need to perform the following actions:
1. Go to Dashboard > Basel> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on the “Check Again” button.
3. Activate the theme with your purchase code again.
4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Kind Regards
Hello, Before the Woocommerce April update, when the product we added to the cart was, a popup window would open from the side and show the products added to the cart without leaving the product page. Then, after the update in April, this window stopped appearing. Instead, when the add to cart button is pressed, it redirects to the Cart page. I thought it would be fixed in the update of Basel theme on July 13, but the problem still persists. Can you help me with this?
my websites: www.mosaic-lamps.com
Hello,
Thank you for contacting us.
Probably, you have enabled the “Redirect to the cart page after successful addition” option in Dashboard -> WooCommerce -> Settings -> Products. Try to disable it and check how it works.
Kind Regards
Thanks, it’s true, removing this setting fixed it.
Great, you are welcome!
Hi! After the update, we get a transparent or white upper bar, which is launched by moving the mouse or scrolling down. We have searched and everything points to a js error
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi sr www.ovejabohemia.com
Try to disable the header banner in Theme Settings -> Shop -> Header banner.
it was disabled, we don’t use it!
It seems that it is the header banner but I can’t find a solution, I have it disabled. I have disabled all my plugins and the white bar still appears.
Try to upload and replace files to your basel/js/ folder with the following https://drive.google.com/file/d/1bpXhq-0mj_KBXZgymDqAff9R90cErOJr/view
Now it seems that it is already corrected, thank you very much!
Great, you are welcome!
I take this opportunity to congratulate you on your great work, both on the Basel theme and on the WoodMart theme (which I also bought)
Thank you very much! We appreciate your support 
Hi,
On register page, I want to disable registration generate password I want to create password by myself.
How I do it? Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, i already put a new label in some products. Now I want to deactivate the “new” label bulk of the products, not one by one. Is it possible to do?
Hi,
We will add this option in our next theme update.
Regards
can you recommend good WordPress plugin for variable products price update in easy way for my https://fmcghub.com/ e-commerce site
Hello,
Sorry, but we don’t know any plugin for this purpose to recommend you.
Kind Regards
Hey THere, When will the update for WP 5.7.2. be released?
Hello,
Our current version is fully compatible with WordPress 5.7.2. And the update will be released later this month.
Kind Regards
Great thx for the info!
You are welcome!
Will you update/support theme after version “09-12-2020 – 5.4.2”? its been seven months since latest update. i want to buy this theme but i need to know if you will further support it,
Hello,
Yes, we are working on the new update that will mainly be focused on performance optimization and released later this month.
Kind Regards
Hi. I installed your theme a while ago and when I try to use Google Recaptcha, it is not working (not showing in my Gravity Form). I change the theme to Twenty Twenty and it shows perfectly, so it is something with the theme. Any idea why it fails and how to solve it? I am using a child theme of the Basel theme version 5.2.0. Thanks.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, my support has expired. Do I have the buy the license again in order to be able to create a topic? Or I can extend just my support license?
As we can see, you don’t have valid licenses yet. In this case, you need to purchase our regular license and use the purchase code to create a topic on our support forum.
I am the developer for a new client who seems to have a valid license (she doesn’t know where). But if she cannot find ti, I’ll do this. Thanks.
OK, great. Let us know if you have any further questions.
how to hide add to cart button in mobile version, it’s covering the item image. thank you.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Is this theme supported on the latest version of Wordpress (5.7.x) and Woocommerce (5.4.x)? Your compatible version listed are a fair way behind this? Are you still maintaining this theme?
Hello,
Our theme is fully compatible with the latest version of WordPress and WooCommerce. Of course, we maintain our theme and if you have any problems let us know and we will fix them. We are also working on our new update that will be released next month.
Kind Regards
Hi team,
https://demo.xtemos.com/basel/button-with-popup/I have issue to setup the pop up button which I would like to achieve as what shown on the page above especially the pop up for “Send a Message”.
I could not find the demo page content in the theme which I think is not included hence I tried to test by insert the HTML block id as the “ID” in the “Pop up” widget, but it shows nothing but just a “X” close button.
please let me know how can I achieve this?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
How to update WPBakery Page Builder and Slider Revolution ??! I thought you provide us the latest versions..? but no updates in half year..
Hello,
You can always update them to the latest versions via Appearance -> Install plugins.
Kind Regards
No you can’t because it says automatic update is not available for this plugin. To receive automatic updates license activation is required.
Try to uninstall the plugin completely and install the latest version via Appearance -> Install plugins. If it doesn’t help, send us your admin access so we can check what is wrong.
I like this theme and it seems very fast but the following security concerns were found by WebPageTest.org:
“JavaScript Libraries with vulnerabilities ❌ The following list of JavaScript libraries were found to contain known and public security vulnerabilities. We highly encourage you to upgrade to fixed versions as soon as possible.
VULNERABLE LIBRARY.VULNERABLE VERSION DETECTED: M jquery 2.1.1 L underscore 1.8.2 L moment 2.5.1 M moment 2.5.1
New vulnerabilities are continuously found for jQuery, lodash, Angular and other libraries. Monitor these libraries to protect your web application.”
Will you upgrade the vulnerable libraries above? Do you recommend us to do it? If we upgrade, are there any issues we should look out for? Thanks
Hello,
The moment.js library has been removed from our theme entirely. Other libraries come with WordPress core and not related to our theme.
Kind Regards
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Please, disable all external plugins as well as the maintenance mode so we can check what is wrong.
Unfortunately it’s a live site, and something is going wrong with all the site so we can’t remove the maintenance mode now.
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Kind Regards
hello, i hv question 1. how to sort the project category 2. how to show Categories page title in product detail page 3. how to disable project portfolio link, i want show image & name only thx a lot
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
i am having trouble with the ajax add to curt functionalities since last update of woocommerce. i get an ajax adding to cart error. Even after disabling all other plugins i keep getting this error until i disable the theme. is this familiar with you?
- rectifaction: it seems the snapchat pixel plugin is interrupting the add to cart ajax function in the basel theme. is this something you can fix?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
you can check it on dev.sneakeressentials.nl
We don’t see the add to cart button there. Could you please send us a screenshot?
you obviously have to navigate to a product: https://dev.sneakeressentials.nl/product/crep-protect-ultimate-shoe-care-kit/
try it there. the sidebar widget won’t appear and it will keep on spinning
I see the following page when visit your link https://gyazo.com/233c89574c24f44f6a25fd90467996b1
Hello,
wanted to know are the pictures included in the demo import?
Hello,
Thank you for contacting us.
Most of the images are not included and replaced with gray or blurred placeholders.
Kind Regards
hi need help where is php file that make the image of the thumbnail and of the hover img. i need it for echo a div before the img
https://paste.pics/f6976bf6a42fc7052c5beccb63d2d757thanks
Hi,
You can find the following PHP functions in the file “basel/inc/woocommerce.php”
function basel_get_product_thumbnail
function basel_hover_image
Kind Regads
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