23245 comments found.
I need to add the license to a new project. The current license is associated with a inactive/old project. How do I reset the license? Thanks
Hello, @C-Media,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Please I am having serious issues while trying to download any demo, I looked into the console log and there is an issue with magnfic-popup. I noticed this error in the console log on loading the setup wizard: “Refused to execute script from ‘https://niteonstore.com/wp-content/themes/porto/js/libs/jquery.magnific-popup.min.js?ver=1.1.0' because its MIME type (‘image/gif’) is not executable.”
then this when I try to download any demo “Uncaught TypeError: Cannot read property ‘open’ of undefined at HTMLDivElement.<anonymous> (admin.min.js?ver=6.1.3:1) at HTMLDocument.dispatch (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.7.2:2) at HTMLDocument.v.handle (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.7.2:2)”
Hello, @Kingtonynwose,
This seems to be your server is denying to run and blocking some JS of the Theme which is necessary to run the Import functionality, so please contact your hosting provider and ask to check these on your site from your server and remove all sorts of restrictions from your site and then try again, and if you will face the same issue then please contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you on your site.
Regards, P-THEMES.
1. Your ip address is blocked as spam!!! I have a problem. “Error: Your ip address is blocked as spam!!! ”
The domain is https://lilaloli.com/
2. Porto Studio does not work with WPBakery. How do I make it work. When I click on Porto Studio it goes black. https://postimg.cc/0bcfMstm
Thanks for fixing the problem.
Hello, @jucrik,
1. I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
2. That is also because of that Ip blocked issue, once the issue with the purchase code will be resolved, your Porto Studio issue will also be resolved.
Regards, P-THEMES.
I already tried again and still not fixed.
I contacted the support team sending the site credenials but they do not respond to me.
Hello, @jucrik,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check back your support ticket reply now and reply to your support ticket accordingly.
Regards, P-THEMES.
I ask you please, if you cannot help me, stop using the credentials to enter the web and create test users.
Disappointed with the support team since they could not help and after that they generate users without authorization.
STOP DOING IT. Thanks.
Hello, @jucrik,
I have just confirmed from the support department and they said that they already replied to your support ticket #3699, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
BTW just the clarification from the support department, we have not generated any of the users on your site.
Thanks for your understanding.
Regards, P-THEMES.
My Porto theme is activated, when I try to update the theme, i get the message that my IP is blocked, because of spam???
Hello, @DamirKaran,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I install the demos but all of the have problems. It seems CSS is broken.
Hello, @CHS2020,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/2bBy5wbp it must be the cache issue at your end nothing else.
Regards, P-THEMES.
We have a website that has been setup and that we are currently happy with. That said, we would like to create a new page and have identified a page in another demo that we would like to use.
Is it possible to import a single page from another demo?
We are running Shop 41 and we would like to use the About Us page layout from the Cleaning Services demo.
Thanks!!
Hello, @SQLGuru,
Yes you can, Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on the Live/Main site and Import the Demo you want to use on your main site. Now copy the about us Page from a Test site to a Live site and It will work for you, But the main issue is you can only use the single license of the Theme on a single Domain/Site and this is Envato policy you may wish to confirm from them as well, Now how to transfer the License from Test to Live site and vice versa please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020798698--25-Transfer-Re-Use-License-from-Test-to-Live-site-Only-For-Testing-Purpose-OR
You can try with Porto Studio functionality as well: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Indeed, the theme was purchased with all of the law and there have never been problems until now that it does not update the theme and does not allow a simple installation of 2 plugins. I do not have access to support because it took 6 months for the purchase (October 2020) Extending the support period is almost worth buying a new template. In my opinion, your template leaves much to be desired and if you have so many problems, take it out of the sale. I do not have support for failures of its own theme
Hello, @CL_Publicidad,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Themes and update the Theme from there, and after that please go to Appearance >> Install Plugins and update the plugins from there one by one, I am sure it will work for you without any issue.
&
Purchasing the support extension for getting free support of the item is Envato policy and you have to follow it as all the other members and we are following the Envato policies. Thanks for your understanidng.
Regards, P-THEMES.
add_action( 'wp_enqueue_scripts', 'enqueue_parent_styles' );
function enqueue_parent_styles() {
wp_enqueue_style( 'parent-style', get_template_directory_uri().'/style.css' );}
Hello, @max_z1,
No need to add any of the Custom Code in Child Theme for your site disply, but when you create the Child Theme using Setup Wizard, it will work fine with your site…
Regards, P-THEMES.
Hi,
I have purchased this theme some time ago and for testing purposes installed it on one of my domains. I haven’t used since then. Today when i want to use this and when i tried to register, it says it is already registered with an old domain. Kindly sort it out.
Regards Shahid
Hello, @shahidkhan1746,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, @GHcenter21,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Dear I have installed the Porto theme and it does not allow me to update the theme I get this error: Update failed: The package could not be unzipped. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature what can be done about it? I also want to install two pluguins and it cannot be done correctly https://woocommerce.com/es-es/products/product-video-for-woocommerce/ https://codecanyon.net/item/woocommerce-measurement-price-calculator -plugin / 20515113 I urgently need to update the theme and know how to install the aforementioned plugins correctly. thanks for your reply
Hello, @GHcenter21,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
Regards, P-THEMES.
Theme Background Dark Colour Not Changing on Live Site . Please Refund my Amount
Im Not Happy With this Product. Please refund my Amount ! Already we have 30 Days money back guarantee
Hello, @Aquarium123,
Which dark background color are you talking about? Can you please share the screenshot and your Live site URL having the issue so that I’ll check and help you out.
Regards, P-THEMES.
Please reset my license, i am unable to activate theme , it was on www.kashmir24cart.com but this is no longer using porto theme so i want to reset it
Can u please provide some panel to reset theme as other theme authors are providing. so its easy to manage, we dont have to tell again and again
Hello, @krishnapss,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi.
Porto Template Builder is buggy.
I have created 2 Header, each for 1 page. For Desktop works fine. For mobile I see all the menus from two Headers, please check it.
Hello, @Onore,
Can you please share the screenshot of your issue and the live site URL on which you are facing the issue so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hello,
I am unable to change the colour of the header of my website. It was supposed to be white but it is coming as blue may be because I washing shop 22 demo but ow I have installed shop 4 after removing all demo content.
Also when I am moving in apprearance>>> customise there it is showing perfect (white) but on homepage it is showing as blue. I want it to be white.
Thanks!
Hello, @Brandcapitals,
It seems to be the cache issue at your end, please read and follow all the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
Regards, P-THEMES.
System Status: OK in Dashboard
/wp-admin/themes.php?page=porto_settings Sorry, you are not allowed to access this page.
And erros in Home page with define( ‘WP_DEBUG’, true );
Notice: Undefined index: category-ajax in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 840
Notice: Undefined index: slider-loop in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 844
Notice: Undefined index: slider-autoplay in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 845
Notice: Undefined index: slider-autoheight in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 846
Notice: Undefined index: slider-speed in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 847
Notice: Undefined index: slider-nav in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 848
Notice: Undefined index: slider-nav-hover in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 849
Notice: Undefined index: slider-margin in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 850
Notice: Undefined index: slider-dots in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 851
Notice: Undefined index: slider-animatein in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 852
Notice: Undefined index: slider-animateout in /bitnami/wordpress/wp-content/themes/porto/functions.php on line 853
Notice: Undefined index: sticky-header-effect in /bitnami/wordpress/wp-content/themes/porto/header/header_before.php on line 48
Hello, @colormakeinc,
Can you please contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, @colormakeinc,
I have just confirmed from the support department, and they said that they already replied to your support ticket, so please check back your support ticket reply now and reply to your support ticket accordingly.
Regards, P-THEMES.
Hello, my IP is blocked as spam, again. 37.9.175.133 Will this happen at every update? Please, fix it. Thank you.
Hello, @blackflysslovakia,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, I need help, would you please help me resetting purchase code? I change my website.
Hello, @pmtuyen411,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Is impossible update plugins. I receive the message down Your ip address is blocked as spam!!!
But this not is true! I use all others plugins and all is ok.. only porto theme have this problen ( inclusive I have elementor pro )
What I can do ? The theme is registared and correct instalation
Hello, @bispo,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I connected my own icons. How can they be used in the infobox block? Example:
Hello, @NaumKo,
You have to choose Custom Image Icon and then upload your icon as showing in this screenshot: https://postimg.cc/K33gGS3P and it will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’m waiting for a discount, like last year 
It’s cheaper to buy another license than technical support.
Hello, @NaumKo,
We are sorry but the support extension is required for further free support of the Theme, This is Envato policy and you may wish to confirm from them as well.
Regards, P-THEMES.
very unfriendly to post support issue in your other website so i am posting a critical bug here. in the 6.1.3 and latest WC version the search just STOPED working anymore with product SKU codes. no results.
Hello, @johnnyxp64,
First of all, till now, you have never contacted us ever: https://postimg.cc/fkYVqh69 and for your issue, it is working fine for me on my test site with the very latest version of the Theme and Theme live Search and WooCommerce plugin, please check this screenshot: https://postimg.cc/CBmTK75Y & https://postimg.cc/SnvnnLX6 so please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020901838--49-What-is-the-Difference-Between-Live-Search-and-Normal-Search-and-How-to-use-both-
Regards, P-THEMES.
1)i said your other website its not user friendly. not that people are not friendly!thats why i cant find how to post there or is toooo complicated.
2)the problem appeared after upgrading to v5.5.0 of wc and your latest theme version. i dont know if also there is something else involved but the search jsut stopped working with SKU codes. with description is working.
3)also new problem appeared the mini cart is now not properly showing more than one items in its scrollbar :/ here is a screenshot: https://imgur.com/a/spmuyAs
update: i re read your documentation. all settings and plug ins are as you need them, here is the difference thought: if i search my SKU the LIVE search result works but when i push ENTER to see all results the main screen tells me “sorry no products where found” while in the live dropdown i saw it it!
Hello, @johnnyxp64,
1. Sorry to say that but we only provide our dedicated support on our support forum which I shared with you.
2. Here is the explanation for that: https://postimg.cc/p5RXqY6j
3. This issue is because of the wrong translation of Item and Items, singular and plural, you have to translate both separately as showing in this screenshot: https://postimg.cc/1VB6HzJ9 and it will solve your issue.
Regards, P-THEMES.
ok update,good news:
1)cant do anythign about that now so thanks for the support here (moey well spend)
2)so can you try and make it work and with the search icons clicked? would be great! i got it at least working for now as it is documented
3)damn it… i missed that trasnlation. You know i had it translated in Greek perfectly fine before the update but when Porto got updated it deleted my translation file from its “language” folder! so i re translated everything that i could see as fast as possible and i must have skipped the “plurar” one. Thanks a lot but please, find a way to not delete the translations or share an alternative way to have our translation that will not be deleted next time. maybe i should have put the files in another WP folder when i was asked and not inside Theme’s hmmmmm
Hello, @johnnyxp64,
1. You’re Most Welcome!!
2. Sorry to say that but with Live search, this is not possible and requires extra Customization.
3. Sound’s Good!! that it solved your issue and for avoiding overriding your translated files with the Theme update, you have to relocate your language files to Custom Path like languages/loco/themes/porto-en_US.po as showing in this screenshot: https://postimg.cc/FYYk6Sv6 and it will work for you.
For further queries, you can contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
