23245 comments found.
How can I change my template to another domain?
I want to change my domain, and I want to de-activate licence to activate in another domain.?
Hello, @tessasotto,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
any chance to create a single product page like this one? https://ibb.co/DVz0gWm and show a slide when is mobile like this? https://ibb.co/jDhtxJM
thank you
Hello, @alexistkd,
First of all, thanks for showing your interest in Porto WordPress 
Please follow the same instructions written in the above comment: https://themeforest.net/comments/27006342
Regards, P-THEMES.
if i buy this great theme, there is any chance to create a product page like this one? https://ibb.co/sjKcmgJ if you see it have Complete the look widget plus similar items, its almost the same but the design is different
Hello, @alexistkd,
First of all, thanks for showing your interest in Porto WordPress
No, sorry to say that but not like the same, you can not set the image gallery in a different column, as there is no such option in our Theme, you can check all the layouts of the product on our Demo site here: https://www.portotheme.com/wordpress/porto/shop1/ and you can create your Custom one as well: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/
Regards, P-THEMES.
Hi, I have the error (Your ip address is blocked as spam!!!).
Hello, @Themes-Plus,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, I got this message ( Sorry, it could not connect to the Porto API server. Please try again later.)
Hello, @Themes-Plus,
That was because of our server was down, and we have fixed it now with the collaboaration of the hosting company, so please go to Porto >> Dashboard and try to reactivate the Theme from there, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Ok, I have purchased two html portos and the admin and he wordpress version today..WOW everything is scrambled and the demo content is WAY WAY messed up. Two hours trying to make it work and NOTHING..very disappointed right now
To be clear…The WordPress version I purchased today, for me does not import the demo content correctly.
Hello, @lindamiku,
Can you please share your Live site URL having issue with me here, so that I’ll check and help you out in solving your issue and as per my experience, please read and follow the instructions written in this article as well: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Hi… i installed the theme in one website just for test… And i deleted this test website… but now i need to use in my real website… but i got this message: This code was already used in…..
Can you fix this, help me?
Hello, @madbruno,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I have a little problem with widget area… The display is standard wp and custom widgets are not seen, as if wpbakery did not work in this specific area.
Help me thanks.
Hello, @Thompson1977,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Again and again!!! When I want to update: “An error occurred while updating Porto: Your ip address is blocked as spam!!!” This is a second time. This is very annoying and confusing. Yes, I have a lot of time. I’m sitting here waiting for my IP address to get the green light.
I search in comments: “An error occurred while updating Porto: Your ip address is blocked as spam!!!”. I found a lot of spammers here. Almost everybody is a spammer! 
Hello, @szinuhe90,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
First time You solve this problem without I share my admin details. Now I deleted all (I forgot backup) and I need to make my site from beginning. And here is why everybody is a spammer for Your company? Why we can update the theme without any problem. Just with this theme I have this problem. My site what not working now: https://webdesign.erdelyireceptek.ro/ I’m very angry now. I deactivated the theme, and I can’t reactivate!!!!!!!!!
Hello, @szinuhe90,
I am sorry but that IP issue occurs when you tried to activate the Theme on different sites/domains/IP and that is against Envato policy, you can only use the single license of the Theme on a single site/domain/IP this is Envato policy and you may wish to confirm from them as well, so then we have to whitelist the IP if the client does not creak the Envato policy, and that is what we did for you before as well, but at this time, I was not able to locate your server IP and that is the reason I asked for the Login details of your site, but no more need now, because your action, “deactivating and reactivating” the Theme trigger your IP again in our database and that helped me to locate your IP, so now I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Hope that helps and makes sense now.
Regards, P-THEMES.
I have problem in product page , sometimes product selection not appear and can’t swipe. Looking like fridge that portion.
https://www.dropbox.com/s/dq1k3nwdr2nicwa/Photo%2023-07-21%2C%2010%2021%2038%20PM.png?dl=0Look at this screen shot there is no selection available in product grid. please help me out.
Hello, @srpanara,
We have to check and debug it on your site, please take the complete backup of your site, and then please share your site WP Admin Login details and the small video clip of your issue with us via our support system so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
You will reset my website ? And install again ?
Hello, @srpanara,
No, we will not, but we will follow the debugging processes listed below:
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still persist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
I raised ticket in your support system.please help me asap.
Hello, @srpanara,
Now, please be patience, once your support ticket will be resolved you will get the reply of your support ticket.
Regards, P-THEMES.
hola buenos dias,instale y me da el siguiente error:
++++
Fatal error: Uncaught Error: Call to undefined function Leafo\ScssPhp\ctype_space() in /hermes/walnacweb04/walnacweb04ag/b2583/moo.rcm21com1/grocommer/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php:1257 Stack trace: #0 /hermes/walnacweb04/walnacweb04ag/b2583/moo.rcm21com1/grocommer/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php(1235): Leafo\ScssPhp\Parser->expHelper(Object(Leafo\ScssPhp\Node\Number), 0) #1 /hermes/walnacweb04/walnacweb04ag/b2583/moo.rcm21com1/grocommer/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php(1178): Leafo\ScssPhp\Parser->expression(NULL) #2 /hermes/walnacweb04/walnacweb04ag/b2583/moo.rcm21com1/grocommer/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php(1160): Leafo\ScssPhp\Parser->genericList(NULL, ‘expression’) #3 /hermes/walnacweb04/walnacweb04ag/b2583/moo.rcm21com1/grocommer/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php(1178): Leafo\ScssPhp\Parser->spaceList(NULL) #4 /hermes/walnacweb04/walnacweb04ag/b2583/moo.rcm21com1/grocommer/wp-content/themes/p in /hermes/walnacweb04/walnacweb04ag/b2583/moo.rcm21com1/grocommer/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php on line 1257
Hello, @luislizardo,
You are facing this issue because of the PHP version, Please try to set your site PHP version as 7.4 and check back, OR try to read and follow the instructions written in these threads: https://github.com/reduxframework/redux-framework/issues/1926 & https://www.phphelp.com/t/call-to-undefined-function-ctype-space/22848/3 I am sure it will help you in solving your issue.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
The domain is alpimeble.com.pl
Thanks for fixing the problem.
Hello, @PECET9,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello. One more problem here. https://prnt.sc/1epup8i Why when i open the widget page its doesn’t show anything?
Hello, @parisalex,
Please check it once with the default Theme of the WP like Twenty Twenty, just to make it sure that the issue is with our Theme or not, if it behaves same with the default WP Theme as well then it will make sure that the issue is not from our Theme but the issue is from WP core and in that case you have to contact the WP support or your hosting provider, otherwise if the issue will solve with the default theme of the WP then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello. Yesterday my footer was ok and today is like this https://prnt.sc/1enu3k1 Can you tell me what happened?
Hello, @parisalex,
Please make sure that your Porto Functionality plugin is activated on your site, If not then activate it and check back and if yes then you have to create that part again as it seems to be distroyed.
Regards, P-THEMES.
i update the porto fuctionality plugin and the problem is solved thank you
Sound’s Good!!
And again my rkeskus.ee ip is blocked and can’t make updates! Why on the earth? Are you going to fix this bug some day or do we have to ask this unblocking favor like forever?
Hello, @DonAndrez,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hello, @tfourc,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Will you update the theme for Wordpress Version 5.8 soon?
Hello, @starcarlton,
Our latest Theme version 6.1.4 is fully compataible with the latest version of the WP 5.8
Regards, P-THEMES.
ok – please update that info on the main theme page – Thank you
Hello, @starcarlton,
Yes, Thanks, we will update it soon.
Regards, P-THEMES.
Hello,
I have this message :
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
Please advise,
Thank you
Hello, @draconian0412,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi, we are having an issue with the Quick View mode for products and Multicurrency. If we modify te currency, for example to USD dollars, the shop shows the correct prices (in dollars) but in the Quick View we still see the price in euros (instead of dollars).
Is there a fix for this?
Thanks
Hello, @wearequattro,
There is no such issue with our Theme, It is working perfectly fine for us with WooCs plugin: https://wordpress.org/plugins/woocommerce-currency-switcher/
If you are using any other plugin then please try with the above one, and if you are using the same one on your site then that might be because of the cache, so you have to remove the server cache like CDN etc, and then deactivate it till you are in the development process and then you have to deactivate all the third party plugins including all the cache plugins on your site and finally check back your site after removing the browser cache, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, I was missing the WooCs plugin, I wasn’t aware this was necessary. It is now working correctly, tank you very much!
Sound’s Good!!! that it helped you and you’re Most Welcome!!!
Thanks for contacting us
Have a great day!!!
Hello. Is there any way to add some content in shop page and all the other subpages of the shop page? I try do make porto block and add the slug in the inner top of the page but i nothings happen and i think shop page dont recognize it. After that i try to add the block in the section inside the theme option that you add html blocks and it actually work. The problem with that is that block is visible in every page and i want it to be visible only in the shop page.
Hello, @parisalex,
Please go to WP-Dashboard >> Pages and finds and edit the Shop page from there, scroll below and you will finds view options and under view options you will find the below listed options:
*. Content Top
*. Content Inner Top
*. Content Inner Bottom
*. Content BottomYou can paste the particular block slug name in any of that option and it will work for you and if you are not able to do it then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Nope i have try with this way and it doesnt work at all. Is there any way to put my block in the html blocks inside the theme options and write something to the code to showing only for shop page? I found this one [porto_block id=”6757” not_render_home=”1”] and it works but only for home page
Hello, @parisalex,
No, Sorry to say that but this is not possible for a Shop page like that as this requires Core Customization, and regarding your issue please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you and help you out further.
Regards, P-THEMES.
Hi, I am using the megamenu and I hide the sub menu title with this css:
.submegamenu a.nolink { visibility: hidden! important; } submegamenu is the class I put in the sub title directly inside the optional class of the menu item.
In the desktop version it works perfectly, but in the mobile version, I still see the line and arrow.
How can I solve?
Wrong in mobile here : https://ibb.co/ft3PWXx
Correct in desktop here : https://ibb.co/tZm60MH
Thank you very much
Hello, @Thompson1977,
This is because that Sub Menu has more Sub Sub Menu items under it and in mobile, if you click on that Sub Menu item then it will expand and open the Sub Sub Menu items, this is the reason, it is showing in mobile like that and this is the default functionality, if you will completely remove it on mobile then you will not be able to see the Sub Sub Menu items as well in it, hope this is clear and make sense now.
Regards, P-THEMES.
I solved, but in an unprofessional way, as follows:
@media only screen and (max-width: 1024px) { .submegamenu ul { margin-top: -28px! important; margin-left: -20px! important; display: block! important; } } @media only screen and (max-width: 1024px) { .submegamenu span.arrow { display: none! important; } }
Yours is a great template, but the mega menu is very limited, it could be a big advantage for everyone to implement it.
Thank you all the same.
Hello, @Thompson1977,
Sound’s Good!! That you have solved your issue by yourself… and thanks for sharing the solution here, it might help some other customers as well facing the same issue. Thanks for contacting us. Have a nice day.
Regards, P-THEMES.
I also add the JS code that serves to make the menu expandable with one click.
Tested and works, now is complete megamenu on porto
<script> jQuery(function($){ $(’.menu-item-has-children .menu-item-has-children .menu-item-has-children’).click(function(){ $(this).toggleClass(‘open’); }); }); </script>
Hello, @Thompson1977,
Superb, Sound’s great!!! that you have Customize and done, what you exactly wants, hope that help other customers as well, stay safe and healthy… Take Care.
Regards, P-THEMES.
