21578 comments found.
Hello! I have a problem with the post profile picture. It is fully visible when I log in with my admin account. But viewed as a visitor, the featured image of the article is not displayed. I tried checking the path of the image. It looks like this: “data:image/svg+xml,%3Csvg%20xmlns%3D’http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg’%20viewBox%3D’0%200%20800%20400’%2F%3E” Note that: it still shows up on the article category page. But when I look at the article page, I get the above error. Theme The7 I have been buying for several years. Support has expired but I’m still looking forward to your help! Thank you!
Hello!
Pardon, I don’t see your buyer’s badge (which is not related to the expired support). If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
Hello. I have a problem with the website after updating Elementor 2.9.9 to 3.x.x I cannot edit either under normal or safe mode. Please help
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello, after the new update there are many texts that cannot be translated or are not functional after translation. Such as Read article, Load more, and more. is it possible to please update the pot file to fix it? Thank you
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
the theme gets removed sometimes when you update theme, it has happened me already 3 times. ALWAYS use child theme.
Hello! It may happen there is something wrong with your server connection.
How do you change the logo on a theme? It’s like its tied to the header and you can’t use the elementor to change the header. Using Fashion Blog theme
Hi! Please refer to https://guide.the7.io/elementor/user-guide/theme-options/branding/ And how to edit the header itself https://guide.the7.io/elementor/user-guide/theme-options/header/
Hi, is this theme compatible with Wordpress 5.8 yet? I see you were still testing 3 days ago.
Hi! We have found no significant issues yet. Only some notices from bundled plugins, which are also getting updated right now. In general, you can make a back up and upgrade.
any chance to create a single product page like this one? https://ibb.co/DVz0gWm and show a slide when is mobile like this? https://ibb.co/jDhtxJM
thank you
Hi! Yes, you can use our widget with vertical thumbnails https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/product-images/ and our support can help you with hiding them on mobiles.
if i buy this great theme, there is any chance to create a product page like this one? https://ibb.co/sjKcmgJ if you see it have Complete the look widget plus similar items, its almost the same but the design is different
Hi! In general, yes, you can create a single product template like this (image on the left, info on the right) by means of Elementor theme builder. But talking about “Complete the look” widget – there’s no such a widget in WooCommerce by default. You’ll need to search for appropriate addon. This question is rather related to WooCommerce itself, not a theme.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
theres a issue with mobile header, the logo is not displayed until you scroll, and in the google inspect it shows this file present
data:image/svg+xml,%3Csvg%20xmlns=’http://www.w3.org/2000/svg'%20viewBox='0%200%20200%2098'%3E%3C/svg%3E
update, the plugin that causes this issue is W3 total cache, when activated the logo is replaced with a svg thats white
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi awesome team! I have a very strange bug on my website that appeared only today. Yesterday I updated few pages and the footer (where I put the date 23-07). Today I made few more changes on few pages and again chaged the date in footer (to 24-07). On the desktop computer version all changes are working. But when I open my website on mobile devices (tried 5 different ones, same problem) the changes that I made today on most of the pages don’t appear! The pages look exactly how they were yesterday, and the date in the footer appears as 23-07 (and not as on desktop 24-07). And only one page on mobile device shows changes from today with an updated footer (date 24-07). What can it be? Why on mobile devices most of the changes i made today don’t appear? Thanks!
Hello! It sounds like a matter of cache. If you have any cache plugins, please try deactivating them. Also, ask your hosting provider if they have server-side caching. Finally, check the website in incognito tab on your mobiles.
Thanks a lot for reply. The issue was solved and I had to do nothing. Not sure what exactly it was. But many thankis for your support! Always helpful!
Always welcome 
Hi Team, How to change the “OUT OF STOCK” label to “SOLD OUT”. Thank you
Hi! You can use this approach https://support.dream-theme.com/knowledgebase/how-to-change-default-labels-like-category-archive-read-more-and-so-on/ But apply it to WooCommerce itself.
Hi there, listing says integrates with Elementor Pro, does this mean it comes with Pro built-in, or will i still have to buy the Elementor Pro version as well as thew theme to get the pro elements? Thanks!
Hi! Elementor Pro does not come with the theme. You can buy it, or use its free alternative Pro elements.
Hi, I want to purchase this theme, but Can I use the7 theme to WordPress 5.8? Our WordPress use the latest version.
Hi! We are testing the theme right now.
You may also want to apply the following approach https://increasily.com/how-to-downgrade-wordpress#How_to_Downgrade_WordPress_with_a_Plugin
Hi again, sorry have this theme been tested with WP 5.8?
Hi! We have found no significant issues yet. Only some notices from bundled plugins, which are also getting updated right now. In general, you can make a back up and upgrade.
Hello, WP Backery don’t work with seven corporate ! When i make changes on homepage and save, nothing happens !
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi, any news on promised features 5 months ago?
DT-Support AUTHOR TEAM
5 months ago Hello! We are going to enable preloading for The7 icon fonts in future updates.
Hi! This task had been paused because same feature had been available within FVM plugin. But then it was removed unfortunately. This feature is currently discussed by our team again.
Hi, I have faced one problem. when I am going to add a new post. post page does not work. If you want then I will send you a screenshot.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi,
Could you please update immediately Ultimate Addons for WPBakery Page Builder to version 3.19.11. It was released today (22 July) and has a fix for the Advanced Carousel element, which I need.
Thanks,
David
Hi David!
Thanks for drawing our attention. We will release it as soon as we can.
Hi,
Thank you for releasing the Ultimate Addons for WPBakery Page Builder update so quickly. Problem with the Advanced Carousel element now fixed.
Regards,
David
Hi David! Always welcome! We also had been waiting for this update very much 
Hello! Is this theme compatible with other WP Bakery Addons like Composium or Unlimited Addons?
Hi! Yes, WPBakery Ultimate Addons is bundled within the theme https://guide.the7.io/wpb/user-guide/the7-dashboard/plugins/
Hello! I didn’t asked about what is already bundled, those I already know! I asked about if we can purchase other addons, like Composium, and if they will be compatible with your theme! Thanks!
Hello! Pardon, I read “Ultimate” instead of “Unlimited”. And no, I am afraid these plugins are not tested with the theme, neither I’ve ever seen them being used by our buyers.
Just on a side note: Composium is the 2nd most sold Addon for WPBAkery on CodeCanyon, and if your theme works well with the Ultimate Addon, unmodified, it’s fair and safe to guess that Composium will work well, right!?
Hi! Of course you can try, but we cannot assure it. Thank you for your understanding.
Hi, suddenly same problem as wedesignuk: Revslider width is all wrong until you resize the window. Problem is on three similar sites and suddenly appeared.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
