Hi,

When I click on Appearance > Widgets I get a blank page. Any reason why I might have this? I want to make some changes to “related posts”.

Thank you.

Hi, I have the theme activated in my website but I can’t update it. I get an error “Purchase code verification failed. Activate TheGem” my website is curson.com.br. Thank you

Hello. I have purchased this theme. When I activate the theme it conflicts with the Ultimate Member plugin. Specifically, on the Appearance > Menus screen in the admin panel, it will not show the Ultimate Member Conditional Menus options. These should appear at the bottom of each menu item, allowing you to show or hide options to logged in users. Can you assist, please?

On Themeforest there is no information that your theme is copatible with wp 5.8?

I can’t re-choose again other demo , can you help me?

Hi, I have purchased the theme about 2 weeks ago and i don’t need the service anymore, who to talk to to request a refund, please let me know

Hello,

I created 3 websites using our theme. I am trying to run updates on the staging install ( WP Engine hosting) but it won’t allow me. Looks like I have to activate theme again on staging to run the updates. Usually, I can updates themes and plugins on staging with the same license..

What will be the work around this issue?

thank you, Olga

Hi. I’m getting the same problem like this submitted commend.

“I’m using The Gem Products Grid on Elementor. The ”Add to cart” button works fine on desktop but not on mobile or tablet. I’ve enabled “Show On Mobiles” which does not help.

Upon inspection the element, the parent element has the empty-mobile class.

The add to cart button has the hide-tablet and hide-mobile class as shown.

class=”cart button product_type_variable add_to_cart_button type_button hide-tablet hide-mobile”

Any ideas?”

Please help.

Hi I updated from 4.x to 5.x but some options are missing and breaking my site, i.e. Colors > Top Area is no longer there. How do I get all the options to properly migrate to new version without having to set this all up again?

Hi. I have a license, but i have this message: This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please

Please help me. Thanks.

Hello, How can I import a page from other demo, I need to import this page https://codex-themes.com/thegem/blocks/preview/about-01/ as is

I have some pre-sales question regarding moving a stone-age site to using your theme for. Possible to email you? Thanks

Hi. I’m using The Gem Products Grid on Elementor. The “Add to cart” button works fine on desktop but not on mobile or tablet. I’ve enabled “Show On Mobiles” which does not help.

Upon inspection the element, the parent element has the empty-mobile class.

The add to cart button has the hide-tablet and hide-mobile class as shown.

class=”cart button product_type_variable add_to_cart_button type_button hide-tablet hide-mobile”

Any ideas?

there is a folder named css in the child folder and is increasing the the size in a many css files why this happend?

Hi, I’ve sent you a message via the contact form. Please do reply.

Mobile & Sticky Menu – I need different logo for Mobile and different for Sticky menu. how to achieve it? thanks

Is the TheGem theme already compatible with Wp 5.8?

Dear TheGem Support

Firstly i want to say again that your theme is the best ever!

I have a small issue on the website. I have insert the facebook widget in the footer but as i am based in Switzerland my Facebook widget is showing up in german. See this screenshot: https://prnt.sc/1efphev

Can you tell me how i can make “like button” english? Is this settings somehow in facebook or the theme?

Thank you so much for any help!

Best theme ever!

Wish you a nice evening

Hi it is safe to update to wp 5.8? ty

https://prnt.sc/1eabbhn Hello, i want to know if i have the possibility to make something similar with your theme before i buy it. I will build a catalogue mode shop and as i saw in your demos the products filters for mobile devices is below of the products. The best scenario for me is the screenshot that i send you with floating sidebar button above all the products.