28306 comments found.
looks like you have released a new version?
Have you added the Buy Now Button Option?
Hi,
Buy Now must be a feature of the gateway plugin you use. Please contact the author of your payment plugin.
Are banner videos with autoplay supported on apple devices?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thanks will do
Hello! why swacthes are showing in different order when I change the page language on the catalog?
thank you in advance
Hi,
Can you submit a support ticket here?
how do I enable quick view on product photos?
Hi,
Please disable the “Flatsome>Theme Options>WooCommerce>Product Catalog>Product Box>Disable Quick View” option.
you supplied HTML source for a non WordPress sites?
Hi,
Flatsome is a WordPress & WooCommerce theme. There is no HTML version.
Je n’ai jamais contacté l’assistance depuis que j’ai acheté le thème. Sachant que je n’ai pas eu besoin de vous pendant les 6 premiers mois vous pourriez faire l’exception pour une question ?
Hi,
Can you submit a support ticket here?
Mega Menu Not working with Mobile
Hi,
I see your ticket #138119 was answered. Would you please check your inbox and also the spam folder?
Thank you, I am waiting for solution , Please support me soon as possible .
I waiting your reply about solation ?????
My problem remains unsolved and i shouldn’t be the one who follows and wait the developer for a chance that he will think about fixing this, your help was completely useless
I just purchased and setup the theme. But not able to see any option to import dummy data. Not even in documentation. Please Guide
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, We have a weird issue with google chrome windows. We see the blurred / fuzzy menus texts and blurred logos as well. Can you please suggest a solution to resolve this issue?.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hello, i already bought it and now it says: Flatsome was unable to get the latest version. Your purchase code is malformed.
should i buy again or what should i do now?
Hi,
I see your ticket #138075 was answered. Would you please check your inbox and also the spam folder?
Hi, guys! I have a question: how excluding some images from lazy load? I need to exclude two pictures (mobile rendering): first – background-image, second – tag img.
thanks
Hi,
Can you submit a support ticket here?
using flat some for more than 5 years. after toast update 3.14.1 after order is successfully completed, items purchased are still in the cart
Hi,
Can you submit a support ticket here?
Hi,
Flatsome 3.14 has a new and improved registration method. Since I´ve made the update, Flatsome is bringing the error message: „The purchase code is already registered on another site. Please go to your account and manage your licenses.“ I definitely not have registered on another site. It´s the only one. What can I do that my Flatsome is working normal?
Hi,
Your ticket #138048 has been answered. Would you please check your inbox and also the spam folder?
Hello,
i new that my support has expired but I have a small problem that you could solve in seconds, cause other people had the same one before (read that in the comments). It would be very kind if you could help me out!
I got the problem by using a custom product layout, that the sticky add to cart button is displayed behind the layout so that the customer could not see it. How do I bring it in the front? Thats seem to be a general problem with is not fixed over the past months. Just got the latest Version of Flatsome.
Please help me out.
Kind regards Robert
Hi,
Can you share a URL of a product page that uses a custom product layout?
Thanks for the reply here is one: https://www.naturalie.de/shop/vitamin-b-komplex/
Can you try the CSS below?
body.woocommerce.single-product .section-content {
z-index: unset;
}
Great. It´s working. Thank you very much!
Our company just renewed Premium Support using our internal Envato account. The account we used is not the verified buyer account for the theme as we engaged an agency back in 2017 to buy them Theme, but we paid for it.
However, the Premium Support Extension is tied to our account, and we are able to verify that.
We just submitted a support ticket, which was denied and automatically closed despite the suport extension payment, even though we followed your instructions as per this clause:
In case you do not have access to the verified buyer account for some reason. You can also send in a support ticket through the Flatsome WordPress backend area, Flatsome → Help/Guide → Premium E-mail Support. More information on this method can be found here.Why do you allow your automated system to snub your paying customers in this manner?
The ticket number for this conversation is: 138023 and we expect it to be responded to as we paid for the support today. The UX using this method leaves a lot to be desired.
Please sort this out, and respond to this ticket. Thanks in advance.
Hi,
Envato Market controls purchases and licenses. Unfortunately, we are unable to support accounts that are not valid Flatsome buyers. Additionally, Envato doesn’t allow you to extend a support package unless you purchase a valid license for a product. There is something wrong here. We don’t know who you paid for the license or support. But the system is not working like this on Theme Forest. To resolve the issue, you must first contact Envato here.
This is false.
WE HAVE A VALID KEY and LICENSE, and that is why Envato sold us the extended support. It’s all in the info I submitted in ticket 138023.
How is it that you offer this clause, and then deny us Support?
“In case you do not have access to the verified buyer account for some reason. You can also send in a support ticket through the Flatsome WordPress backend area, Flatsome → Help/Guide → Premium E-mail Support. More information on this method can be found here.”
It clearly states: in case you are not a verified buyer…
Check out our site and the license key I provided in the ticket above. We have a VALID KEY FOR YOUR THEME, and we paid for extended support – that was also verified by the payment screenshot provided.
How is it that you refuse to provide us that support, and offer no other option of getting it, despite the clause above??
I checked your ticket. That purchase code doesn’t belong to your current account “dacastcom”. It’s registered to “Wats* ew”. If you are the owner of that account as well, please submit your support ticket over “Wats *ew”. So, our system can verify your support status.
About the receipt of extended support, it’s a support renewal confirmation screenshot of the Stratus theme, not Flatsome. As I said, don’t hesitate to get in touch with Envato support to solve this issue. We don’t have any control over licenses and support renewals; only Envato does.
Can I use this for my affiliate website which is https://theuniquearea.com/
Hi,
Flatsome is a multi-purpose theme. You can build your website with Flatsome and extend it features with the official WooCommerce plugins.
does it compatible with wordpress version 5.7.x or 5.8
Hi,
The latest version of Flatsome (v3.14.2) is compatible with WordPress v5.8.
blog posts or product images do not appear when sharing on Facebook. Thank you for your help.
Hi,
Can you submit a support ticket here?
It is done. Thank you.
Could you please give me an answer?
Latest theme update causes shortcode (such as columns and rows) to no longer work in Contact Form 7 forms.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Can you provide a discount for 5 licenses ?
I already tried it..
The support doesn’t work for us as it is expired.
Can someone just reply?
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