4042 comments found.
why in the first post the permalink starts with ?p = 19… and the second post appears fine with the permalink + the name of the post?
mysite.com/?p = 19
mysite.com/post-name
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
It is impossible to create a ticket and your contact form does not respond
We’ve replied your email. Please check it.
Best Regards,
PenciDesign
Hi, I’m attracted to buy your theme but I’d like to ask you a question first. Can you tell me how can I organize the main carousel I see in this demo? https://soledad.pencidesign.net/soledad-fashion-magazine2/
can I mix posts from multiple categories? first image category 1 second image category 2 third image category 3
and / or
can I make the place with the largest image always be the last published post and the other two from a different category?
example: slide 1 last post (big left) 2 post category 1
slide 2 last post (big left = to that of slide 1) 2 post category 2
posts are written with classic editor, elementor or visual composer?
A thousand thanks G.
Hi,
Thank you for your interested in our theme.
Yes, you can do that 
It’s easy to do that with our theme.
Best Regards,
PenciDesign
hi, i bought the theme, now i can say great job! I haven’t found a way to set the slider for how I asked in presale, can you help me? A thousand thanks
Hi,
Thank you for purchasing our theme and loving it.
Please take a shortime and create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi friends, is there a Chinese version of this theme?
Hi,
Thank you for your interested in our theme.
You can translate this theme for any language – include Chinese version
Best Regards,
PenciDesign
Do you provide translation tutorials?
Hi,
You can translate the text from the theme via Customize > Quick Text Translation. You can translate your site to any language in some minutes. We’ve mentioned it on the documentation for Soledad theme 
Best Regards,
PenciDesign
Hi,
I have install theme and I install demo fashion style with content, but my website: https://www.napoligram.it/
I follow this tutorial: https://www.youtube.com/watch?v=ikTUQ-84r5Q&list=PL1PBMejQ2VTwp9ppl8lTQ9Tq7I3FJTT04&t=102s
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Can’t install Penci Shortcodes & Performance – error: Plugin not activated. A higher version of Penci Shortcodes & Performance is needed for this theme. Please update the plugin.
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
hello, what a wonderful topic you have supports wordpress 5.8
Hi,
Thank you for your interested in our theme.
Yes, of course, this theme supports WordPress version 5.8
Best Regards,
PenciDesign
Hi, how can I deregister a website so I can move the license to another one?
Hi,
Thank you for your interested in our theme.
Yes, you can do that via Dashboard > Soledad > Theme License > revoke the license before activate it on the new domain.
Best Regards,
PenciDesign
I have to say that PenciDesign is truly great!
Not alone the Soledad theme works perfectly for me – however the customer service is seriously beyond expectation!!
I reported a question and within minutes the theme’s author checked and fixed it!!
5/5 stars!!!
Thank you for purchasing our theme and loving it so far. We’re really happy when hear this sharing from you.
Cheers,
PenciDesign
Hi, I removed the wordpress system, and reset wordpress. My Purchase Code doesn’t work, but I only have one website, how to fix?
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, I still have 6 months remaining of support, but when I try to open a ticket and click on verify purchase with Envato, it just loads the form again.
Hi,
Thank you for renewing the support.
After renewing the support, you need to wait a bit of time for Envato API to updates your purchases. So please try it again after some hours or send us an email via our contact form if you’re in a rush and our support team will check it to help you there.
Best Regards,
PenciDesign
Hello!
I’m a new client, I bought the “Soledad” theme few days ago. I can’t open a ticket in your support website, because the “verify purchase with envato” green button is bugged. So I’ve sent you an email with my purchase code and everything.
At the moment I’m at the first steps of the demo installation, but I’m facing a little problem with the design.
I chose the theme “Soledad-Travel”, this one: https://soledad.pencidesign.net/soledad-travel/
And I followed your demo import tutorial steps and that what I’ve got: http://tripso.co.il/
• It doens’t have the top ticker bar of “Travel Tips” • It doesn’t have the whole first section of the 3 Image Carossel that display posts. • It doesn’t have the same header • It doesn’t have a footer or the newsletter form above the footer.
I’ve decided to buy this theme because I liked that design and It match to my needs, but at the moment I see different.
Can you please help me out?
Thank you.
Hi,
We’ve replied to your email: shi**kia@gmail.com – Please check it No need to comment here if you already sent us an email.
Best Regards,
PenciDesign
Oh ok, I sent a mail back. Thank you
Hi, I want to submit a ticket but your website is down (https://pencidesign.ticksy.com
Hi,
We’re sorry about this inconvenience. We’re using the support forum platform from https://ticksy.com/ – it seems the server from them has an issue at this moment, please wait for them to fix it. You can try again after some hours.
Best Regards,
PenciDesign
Hi. I want to update the theme, but I do not want to install Envato Market Plugin. How can I update the theme to the new version without deleting and reinstalling it or installing the Envato Market plugin?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, seems very nice and feature rich theme. But one question. Will we able to exclude certain categories from Recent Posts and Popular posts widgets?
Hi,
Thank you for interested in our theme.
Yes, you can exclude certain categories from Recent Posts. For Popular Posts widget, if you want to do that, you need to use Elementor to get this widget, at this moment, the widget from Appearance > Widgets doesn’t support this feature.
Best Regards,
PenciDesign
nice theme
Thank you so much for your great words
If you have any problems when use this theme, please create a new ticket on our support forum and our support team will help you check it
Cheers,
PenciDesign
Hi,
In the Penci Latest Posts -> Grid Style, is it possible to add the number of columns? Right now it only shows 3 columns, but if there is an option to increase this number to 4 or 5, that would be great.
Thanks.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Sorry. I will create a support ticket.
I noticed you are listing several website examples url’s (SEE HOW PEOPLE USE SOLEDAD) – feel free to include https://hokx.com if you like
Thank you for sharing your great website – it’s an awesome site. We will discuss and include your site there if it can be.
Cheers,
PenciDesign
I was told that you had a receipe plugin. But actually, the most trendy blogs have tons of affiliate links and sponsored posts. The button ‘Buy Now’ or ‘Click Here’ is refering to target sponsored website or affiliate website.
There are at least 7 sections in one block. Blocks will be displayed exactly as the link below. https://tinyurl.com/x9mz25x8Number Headline Brand Website url Price Button ‘BUY NOW’ with target url. Short description
2. Or is it possible to add a block slider or gallery in post? https://tinyurl.com/b9zuzjbkThanks & Best regards
Hi,
Thank you for interested in our theme.
1/ If you want to build the list block like that – it’s easy to do that by use this theme + Elementor. It doesn’t take much time.
2/ This theme already support an advanced carousel element – it’s a custom carousel and you can add custom content inside this carousel also.
Best Regards,
PenciDesign
Do you have a plugin to display list block like that or will you add that to the next update? I don’t know how to use Elementor, and I can’t use it in every post since there are plenty of posts in blog.
Hi,
You still need to config the content inside each list block like that, right? So manage it with Elementor is a easy way at this moment for you. If you don’t know how to do that, we can guide you
Best Regards,
PenciDesign
Thanks a lot for your time. It might not be a block, I just need a feature like that, to show the affiliate link, brand, product image, button, short description. I didn’t see this feature in your demo. Will you show that in your demo? Is there any tutorial about that? I’m not a technician.
Hi,
We didn’t show it in the demo at this moment. But as I said before, you can build it by use this theme + Elementor and we can guide you how to do that after you bought the theme.
Best Regards,
PenciDesign
Hi Suggestion for version 8 kindly add options for affiliate marketing like product reviews with different styles to select from. Top ten listing post styles with pro and cons, buy now button and more. if you like I can send you more details Thanks
Hi,
Thank you for your suggestions.
If you do using our “Penci Reviews” plugin – you can get those features. If you’re looking for some other features, please send us an email via our contact form and tell us more detail about this. We will consider to add it in the future updates.
Best Regards,
PenciDesign
I have this theme on two different sites, each one activated with the respective license, but on neither site appears the option for new updates and/or to update and I have to do the update manually every time. why does this happen?
if I try to select the option in the backoffice to “Revoke License” to deactivate and reactivate the theme to see if it works, I get an error message saying that I don’t have permission to view this page.
Hi,
You can check the guide here to know how to enable auto-updates the theme.
Also, in the next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
