547 comments found.
The new update removed biagotti testimonials, how can we get it
Hello there,
Thank you for reaching us!
Testimonials are still included with the theme. Please navigate to Appearance > Install Plugins and check if you’ve updated Biagiotti Core plugin to the latest version (please see change log).
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I am getting this error when i try to edit widgets, after updating wordpress:
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Biagiotti.
First, visit your website (https://lillyb.com/) and check for any visible issues. Next, visit the page where the error was caught (https://lillyb.com/wp-admin/widgets.php) and check for any visible issues.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.8.1 Current theme: Biagiotti Child (version 1.0.1) Current plugin: (version ) PHP version 7.4.23
Error Details
An error of type E_ERROR was caused in line 4 of the file /home/customer/www/lillyb.com/public_html/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/templates/content.php. Error message: Uncaught Error: Call to a member function is_empty() on null in /home/customer/www/lillyb.com/public_html/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/templates/content.php:4 Stack trace: #0 /home/customer/www/lillyb.com/public_html/wp-content/themes/biagiotti/framework/lib/mkdf.functions.php(842): include() #1 /home/customer/www/lillyb.com/public_html/wp-content/themes/biagiotti/framework/lib/mkdf.functions.php(863): biagiotti_mikado_get_template_part(‘framework/modul…’, ’’, Array, false) #2 /home/customer/www/lillyb.com/public_html/wp-content/themes/biagiotti/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php(35): biagiotti_mikado_get_module_template_part(‘widgets/woocomm…’, ‘woocommerce’) #3 /home/customer/www/lillyb.com/public_html/wp-includes/class-wp-widget.php(393): BiagiottiMikadoClassWoocommerceDropdownCart->widget(Array, Array) #4 /home/customer/www/lillyb.com/public_html/wp-includes/widgets.php(1977): WP_W
Hello there,
Thank you for reaching us!
We haven’t tested our theme with WP 5.8 yet. It would be best to wait until we release an official update, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version, or change the WordPress version to the previous one (find more info here).
Support
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hello, can i have user comments in the product page?
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Fatal error… Widgets don’t work anymore, using your suggestion to install Classic editor above doesn’t fix the problem 
. Please update the theme asap as we have an end client that needs to change something in the widgets area urgently. Thanks!
Hi there,
Please send us a mail and include your purchase code and one of our agents will take a look.
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We solved the text updates with Better search replace plugin for now. Looking forward to the theme update however. All the best!
Hi again,
We’re glad you were able to find a solution 
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
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Hey! before i buy, want to know if we can have custom fonts loaded?
Hi there,
Yes! Please read these articles: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002338038-How-To-Use-Custom-Fonts-On-Your-Site https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010310397-How-to-Easily-Add-Custom-Fonts-to-Your-WordPress-Website
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When will this theme be updated to support WordPress version 5.8?
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
You can try using this plugin as a temporary solution until we release an official update: https://wordpress.org/plugins/classic-widgets/
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I’ve recently upgrade my site (plugins, theme, wordpress core), and my dashboard shows this message:
“Your copy of the theme has not been activated. Please navigate to Biagiotti Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.”
I am having this same issue…but my core, plugins and the theme are all updated.
Hi there,
Please make sure you have the latest version of the Biagiotti Core plugin. If the issue persists, please send us a mail and include your purchase code and one of our agents will assist you.
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Hello, my issue is fixed as well. The problem is that for some reason, your newest theme update doesn’t not pull up the core and other plugins that need to be updated. Usually, when you update the theme the plugins that need to be updated show up under the update area. This is the reason so many of us are failing to realize that we need to go to the actual plugins page to look for the updates.
Thank you for your help…I just thought I would leave a message here on why you keep getting this same issue over and over from your customers.
Hi there,
Thanks for your feedback, we’re glad your issue is resolved
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Instragram widget not showing images. All image calls return 403 status with description – URL signarure expired. Please advise
Hi there,
Please send us a mail and include your purchase code and one of our agents will take a look.
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Hi! When entering the Widgets manager it throws me a fatal error that apparently has to do with the template and woocommerce-dropdown-cart. I tried to submit a support ticket but it tells me that it has expired. How to get help with this problem?
Hi there,
We haven’t tested WP 5.8 yet. You can try using this plugin as a temporary solution until we release an official update: https://wordpress.org/plugins/classic-widgets/
Support
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Hi!
I’ve recently upgrade my site (plugins, theme, wordpress core), and my dashboard shows this message:
“Your copy of the theme has not been activated. Please navigate to Biagiotti Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.”
I have my theme correctly activated, but now i can’t see many of my page’s content.
Please help me!!
My missing content (for example) is this code:
[mkdf_product_list info_position=”info-below-image” number_of_columns=”three” space_between_items=”normal” orderby=”date” order=”ASC” taxonomy_to_display=”tag” image_size=”woocommerce_single” number_of_posts=”12” shader_background_color=”#fbf9f9” taxonomy_values=”divina”]
Hi there,
Please make sure your theme and your Biagiotti Core plugin are both updated and active. If the issue persists, please send us a mail and include your purchase code and one of our agents will assist you.
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That’s it, the biagiotti core was out of date. Thanks!!
You’re welcome.
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Hi,
I opened a support ticket N ° # 134254 Can you answer me quickly please, I have a big bug with the theme and it is very urgent, I see my client tomorrow to show him the site which no longer works.
Thank you for your understanding and your help.
Best regards.
Hi there,
Agent has been informed, your ticket will be answered as soon as possible.
Support
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Hi!, I would like to buy the theme but got few quesions: - SEO – how much we can make in here? Is there anything that doesnt work in this theme? - SEO – does the categories, subcategories have place for descritpion? - SEO – can we change metatags, heads, titles, and the text is readable by the google? - I can’t see the filter option in the demo shops – do you have it? how much I can devide the shop? I woould like to have few brands -> few categories -> 10 subcategories – I would like to see how it looks like
Hi there,
Our theme is coded by the latest WordPress standards. It is completely SEO friendly (comes with built in SEO fields). Our built-in SEO is a basic search engine optimization to get you going. However, if you want to go more in depth, especially in regards to social sharing etc. we recommend using an SEO plugin. For example – Yoast. This plugin will in no way cause conflicts with the existing SEO fields, but override them.
Regarding the product pages, you can display your product like in this page: https://biagiotti.qodeinteractive.com/shop/left-sidebar/ You can have categories and the product search bar in the sidebar. You can also add a price filter in the sidebar like in this page: https://biagiotti.qodeinteractive.com/shop/Let us know if you have any additional questions.
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Thank you, can I have subcategories? Can I have more option for filtring than just a price?
Hi again,
You can display sub-categories. Regarding filtering, there is only the price filter, but you can also create an separate page for displaying products from a certain category.
Let us know if you have any additional questions.
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Hi! how are you? I need to change the shop images behavior id like to show a second image when the mouse hovers over the image. Is there a way to fix or disable the white color with the plus sign? I really need to show the second image. Thanks! Marie.
Hi there,
Thank you for reaching us!
Unfortunately, the image change on hover is not a feature of the theme. To add this hover behavior you will need to edit our theme files.
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Hello, I have updated the theme and Instagram images are not showing up (Broken images ) and the products list carousel does not works too..This is the code displayed on the front end. [mkdf_product_list_carousel info_position=”info-on-image” space_between_items=”normal” orderby=”date” order=”DESC” taxonomy_to_display=”category” image_size=”square” number_of_visible_items=”4″ slider_loop=”yes” slider_autoplay=”yes” slider_navigation=”yes” slider_navigation_pos=”outside-slider” slider_navigation_pos_arrow=”predefined-arrow” slider_pagination=”no” number_of_posts=”7″ shader_background_color=”#fbf9fa”]
Hi there,
Thank you for reaching us!
Please check if you’ve also updated Biagiotti Core plugin to the latest version.
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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DEMO import is not working, support team is not responding…
Hi there,
We could locate only one ticket with your Envato username and we see that it has been responded to. In case you need further assistance please continue the conversation with our support team at Help Center.
If you have any other ticket, could you please send us the ticket ID and we will check. Thank you.
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Hi, unfortunately my support has expired but there is absolutely no where to change the description tab in single product pages, it has Lorem Ipsum text but there is absolutely no instructions or directions or area to change this? Where can I amend this text? It’s pretty frustrating that the documentation doesn’t mention where to change this section?
Hi there,
You may edit the product description on the product page where you do have both Product short description and the regular one.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi, thank you for your response, unfortunately the product short description text section does not change the text under the elementor tabs. I cannot submit a ticket as my support has expired so I will have to try and figure out where I can change this text.
Hi,
In case that you are using Elementor please navigate to Elementor > Settings and check “Products” also. If you are using WPBakery please navigate to WPBakery Page Builder > Role Manager, set Post Type to “Custom” and check “Products”. After that try editing product with page builder which you are using.
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Absolute lifesavers! Thank you so much
Support
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Every time an update comes out, your theme shows fatal errors in a different place, which shut down the entire shop for us. Can’t you even go and check the entire theme for coding errors? It can’t be that you have days of shop downtime here every time! Have the same issues like the two customers above and already submit a ticket!
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
As the error usually occurs if you missed updating the Core plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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The Theme is updated. I have the same problems, like the two customers above. The new version of wordpress 5.8 is incompatible with the woocommerce-dropdown-cart and I can’t enter Widgets in backend. There comes a fatal error.
Hi there,
The latest version of WP came out just a few days ago, the only thing that we encountered is the issue with widgets, which can be resolved by using this plugin
We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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This is a pre purchase question. Is is possible to make the header transparent like in the curly theme
Hi there,
Thanks for taking an interest! Yes, the theme has an option for header transparency.
Do let us know if you have any additional questions.
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HI there,
The theme is buggy after latest WP and Elementor update. I cant enter Widgets in backend. No problem when switching to another theme. The theme is kind of useless if we cant edit the Widgets. Please let us know when this is fixed. All the best.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you and check this on your end.
Thanks.
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Hi, the new version of wordpress 5.8 is incompatible with the woocommerce-dropdown-cart widget, please update to make it compatible
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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