Hello, @sheelcompany,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @rajbir,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @stylecrome,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @DCAM2021,

The standard way is to get the support reply is around 14 to 16 hours… but we always try to solve the customers queries asap, our support system works on Queue system, when the tickets generated before your tickets will be solved, then your support ticket turn will come and you will get the reply of your support ticket immediatly when it gets resolved, so please be patience. Thanks for your understanding.

Regards, P-THEMES.

Thanks for your feedback. Although it took a few hours to get your response, your feedback fixed the issue in seconds. Thank you for the assistance. I also wanted to say that this theme is very innovative and admire the hard work that went into it. All the best.

Hello, @DCAM2021,

Thank you so much for being our customer! Glad to provide the support for such a grateful buyer That is very important to know that we are moving in the right direction.

Regards, P-THEMES.

Hello, @piastaola,

There is no such issue with our Theme latest update, that might be some sort of issue on your site only and we need to debug it on your site, if that issue will appear again on your site then please immediatly contact us via our support system with your site WP Admin Login details so that we will check it for you, OR clone your site and duplicate the issue on that cloned site and share it wtih us via our support system.

Regards, P-THEMES.

Hello, @BKS170882,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @iontics,

To solve your issue please remove the following wpcf7 related lines from Porto theme …/porto/js/theme.js and theme.min.js

Comment Starting line 5877:

/*
$('.wpcf7-form .wpcf7-submit').on('click',function(e) {
if ($(this).closest('form').hasClass('processing')) {
e.preventDefault();
return false;
}
$(this).closest('form').addClass("processing");
});
$(document).ajaxComplete(function(t,e,i) {
$('.wpcf7-form.processing').removeClass('processing');
});
*/

Regards, P-THEMES.

Thanks for your help. are you going to update this fix in the next release of porto theme?

Hello, @iontics,

We already reported this issue to the development department and hope it will be fixed soon with the upcoming update of the Theme.

Regards, P-THEMES.

That was something in “Typography”, i reset the section and came back to normal, but i lost the definitions i had

Hello, @marketing-megastock,

I am sorry but you have to set your definitions again, there is no other way to get those back except to run the backup.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/08/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @jiclhp99,

First of all, thanks for showing your interest in Porto WordPress

Yes, Login, Register only needs WooCommerce plugin, and it is working fine as well, on Demo sites we have not configured it properly and that is the reason you are not able to check it on Demo properly.

And yes, Wishlist Functionality is provided by Yith WooCommerce Wishlist plugin and it is also pre packaged with the Theme.

Regards, P-THEMES.

Hello, @danaiuve,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Please check this comment: https://themeforest.net/comments/27015590

Hello, @IgniteBusiness,

You can use Porto Studio Feature for it: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

Hello, @shadi_bamlhs,

I have just confirmed from the support department and they said that they already replied to your support ticket #4609, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @GoreBlimey,

I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.

Regards, P-THEMES.

When I deactivated the theme, I got the warning that my IP had been blocked so I cannot reactivate the theme.

Hello, @GoreBlimey,

Can you please contact us via our support system with the particular purchase code and with particular site WP-Admin Login details on which you are facing the issue so that we will check and fix it for you on your site?

Regards, P-THEMES.

Hello, @maximiano,

I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Great, it works now

Sound’s Good!!

Hello, @kliudziau,

No, sorry to say that but by default, this is not possible and WooCommerce does not provide this functionality and this requires Customization,

But I like your idea, and I am forwarding this to our development department for considering adding it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hello, @AndreiP23,

No, sorry to say that but we have not tested any of the third-party plugins with our Theme officially till now for this purpose, so we are unable to suggest you on it, if you want you can try with any third party plugin which better meets your requirements.

Regards, P-THEMES.

Hello, @kenneal,

This is because of your server issue, please contact your hosting provider and ask to set the followings listed below, and then try again, I am sure your will not finds this issue anymore.

first  php pmrequest  field need be changed bigger
second php not support zlib ,need to install zlib and change php-fpm file ,add field key value extension=zlib.so

Regards, P-THEMES.

Hi, to clarify, is pmrequest field the post-max request field? It has already been changed from 16M to 128M. There is also zlib installed. I am still facing the same issue. Is there any part where I have done the above steps wrong? Thanks.

Hello, @kenneal,

Please connect with your hosting provider once and ask to check and solve the above for you, and if still, it will not work for you then try to change the hosting and check back.

Regards, P-THEMES.

Hello, @VDjGFX,

That seems to be the blockage of JS from your server, so please contact your hosting provider and ask to check it for you on your site.

Regards, P-THEMES.