125 comments found.
Not gotten any support from 2 messages i’ve sent.
Hi, can you please share your ticket number so that I can check what happened? It shouldn’t happen normally.
Hi there, I would like to stop using this theme on my current website and use it for a different website. Do I have to disconnect the theme from my current website first? And if so, how would I do that please?
Hi, you can simply delete the theme from current website and use it on your another website.
Thats great, thank you
Welcome!
Hi there, I’ve used the project manager theme and when the website loads it doesn’t always load the blue background image at the top of the home page. How can I sort this out please?
Hi. 29 demos, 235 blocks and 0 blogs block on page?
and i need this Project Management page. Error blocks http://joxi.ru/xAewKOVIbNpz0m
and how add single page blog and blog page blog-style-4
Kindly share all your questions via our support form: https://finestdevs.com/product-support/
We reply within 24 hours except weekends. For saving your time, you can share a temporary WordPress admin access so that our Developers can check your issue quickly. Thanks.
i send mail on support@uxtheme.net.
That’s a wrong email address. Kindly send it to: support@finestdevs.com
its email in your documentation in download theme http://joxi.ru/MAjDO9jT1bjxDm send on support@finestdevs.com
Why don’t you reply to emails? You have a problem importing Project Management
I just checked our support system and saw that every query about ShadePro theme is replied in last 10 days.
Can you please check your email SPAM folder first? If you haven’t got any email yet, then kindly share your ticket number or email address that you used to create ticket so that I can double check. Thank you.
Ive send you a support ticket last month but didn’t got a reply.
I cant update Advanced Custom Fields PRO.
I don’t want to have an outdated plugin for security reasons.
Hi, we reply to every support emails! I will investigate it right now. Could you please share your ticket ID (should receive on our auto reply) or the email you used for creating support ticket?
Hi, I am using the Financial Tracker theme, and whenever I load a menu to the main menu position, the site fails to load? What is the issue here?
Hi, did you contact using our support form? Kindly submit a ticket here: https://finestdevs.com/product-support/
Our agents will help you there. Thank you.
HEY,
I wanted to buy this theme but its sooooo slow.
Hi, I guess you are watching the preview page which is not a part of the main theme. Our theme is not slow in loading. We have checked again after your comment.
Hello, purchased this theme. Few issues when working: 1.Theme is not applying for Woocommerce end-points like Cart, Account, Checkout etc.
2. How do we add login/ signup pages as per the demo.
3. Option to hide the header is not visible on the page settings. (none of the customACF fields show up)
Tried contacting over the support channel, haven’t received any confirmation/ resolution.
Request you to please check asap.
Hello,
I’m using this demo: https://finestdevs.com/demos/wp/shadepro/mobile-app/
The header where the logo and menu appears, is using 100% full wide. But every inner page is using the boxed version for the logo/menu header.
How can I change the main page header to boxed style?
I tried but all the content above the fold get boxed style. I just want to change the menu and logo header. Not the images and all of that.
Thank you very much
Hi, Could you please submit a ticket using our support form? Support page link: https://finestdevs.com/product-support/
One of our agents will assist you there and will provide you the support you need. Thank you for your patience on this 
It’s been 3 days and the support desk email doesn’t work. I’ve asked 10 times for the password reset and it doesn’t work. I’ve created a new account and it doesn’t work.
Why not you simply reply the solution here? It’s a 1 minute instruction so I can follow. Why should I suscribe to a forum or another portal? Please, reply here and help me!
Hi, you shouldn’t have create any account for creating support ticket! It’s a straight forward form to create a new ticket. We use this to provide a better experience on support.
To change the Header from full width to box, you can go to “Header & Footer” menu from WordPress Dashboard.
Then, select the header you want to edit and control the header as you need. For details, you can follow this article: https://silly-loganberry-05a.notion.site/How-to-control-Header-or-Footer-for-website-a0269e98bea8471484e65f71b3b2a6c0
It’s not as straight forward as you think!
I’ve checked every single header that is listed there. 18 total. The one that’s marked as “Entire Website” is for all the site except the home page.
I want to know how to edit the homepage’s header. I’ve checked one by one and there is not one of them that has the buttons I have in my site.
How to know which header I’m using using?
I’ve unpublished every single header that is listed there. Still, the homepage shows a 100% wide header.
Can you please read carefully my first post and tell me how to solve this?
Hi, it seems like your homepage has the header already included. Kindly open that page with Elementor and you should able to fix the header there.
If you can share your WordPress admin access to our email, we will help you do that. Our contact email is support@finestdevs.com
The header can’t get modified. Can you please kindly read me first message here?
Comment is not a proper way to give you this support. Kindly send us an email here with your credentials: support@finestdevs.com
One thing I noticed that should be fixed in the next update…
On mobile & tablet version, if there is a menu item that’s internally linked (for example #pricing) then once clicked the menu pop-up should disappear, but it doesn’t.
Can we get a fix for this?
Yes, sure! Could you please send this to our support team via our support form? They will bring this fix in the next update.
Submitted a ticket. Will wait for a solution. Thanks!
Also, If you can add this bug I found to my ticket – it seems like the theme’s collapsible menus don’t work on a resized desktop browser. It’s a small bug, but if we can get a fix for it, that would be great. Here’s a GIF of the bug: https://gyazo.com/9dd89f52931918df0473ed6429e4dbdb
I would buy this if it had WPBakery instead of elementor 
i wish developers would stop using elementor already, it’s such a hassle to work with. so unintuitive
Hello,
Sadly, things didn’t start well. I have several issues with this template. It auto-install TONS of plugins and they are causing problems.
1 – The plugin WP Rocket was installed and then I tried to uninstall and it is impossible to do it. It pop-ups the option so you select why you are deactivating but no matter which one you chose, you can’t get rid of it.
2 – I’ve imported the demo content, menu, elements, portfolio, etc, etc. The menu was installed correctly but once I reloaded the page it disappear. I can see the menu in the menu settings and the menu elements are still there. They are also placed in the correct place. Still, it’s not being shown on the homepage.
3 – Elementor editor doesn’t work. I simply click on “Edit with Elementor” on the homepage but it doesn’t work. It offers me to activate the safe mode and despite I chose to do it, it can’t work either. The page keeps white forever.
Can you help?
Thank you
1 was solved, I’ve simply delete from files manager of my hosting.
2 – was solved. It turns out that I can’t remove “ShadePro Helper”, I hate the dozens of plugins that you have to run this theme.
I have “Advanced Custom Fields PRO” and “Advanced Custom Fields: Font Awesome”. Both are similar plugins, why?
I have “Contact Form 7”, “Contact Form 7 Extension For Mailchimp” and “WPForms Lite”. WOW! 3 plugins just to show a form!
I have “Redux” and “Elementor”. Why 2 frameworks?
Also SVG Support plugin was installed.
And tons of others that I’ve started to uninstall. So, which of those can I get rid of? A website with all those will be slower no matter what.
Also, the point 3 of my first comment still doesn’t work.
Hi, I am sorry for the inconvenience. But as far I know all the plugins are important to run this theme smoothly since it has lots of different functionalities.
Kindly contact us via our support form with your issue and we will try to solve these as soon as possible. Visit this link: https://finestdevs.com/product-support
OK; I’ll create a ticket now.
Just one question, how do I change the /services/ URL? My users don’t speak English and I want to translate that.
Hi, to change the custom post taxonomy, you would need a developer’s help. Or, if you have development knowledge, you can do that by your own. Unfortunately, there is no direct way to change this in WordPress.
The theme is announced as multi language. So this is not correct.
I need at least some instructions to do it.
Please ask this issue using our support form. Our development team will help you to get this issue solved. We are unable to provide these kind of supports from comments.
It’s been 18 days and nobody replied my email. Can you please offer me support?
I am sorry for the inconvenience. Could you please share your support ticket number with me?
I’ve sent the contact using the form. Nobody replied my contact.
Why don’t you simply answer what I need?
We cannot solve these here because we might need to get access of your WordPress dashboard to check all these. None of our recent customers faced the issues you have mentioned.
Also, I have tried to find out your support request on our support panel, but found nothing. Which email address did you use to create support ticket?
I’ve completed the form and sent the contact again. There is no ticket number as it’s a contact form. Contact forms doesn’t give ticket numbers. It says “Your support request is sent successfully! We will get back to you as soon as possible.”
I’ve just did it again. Now, can you please offer me support?
You should always get a ticket number with an automated email. But, this time I can see we have received your support. I have already informed the team to check.
And also in the footer listed—> support@grayic.com, it cannot be edited anyway, every single time i tried to create new page, this footer always showed at the bottom. Can you give me any solution to fix this?
hei, i do really messed up with the footer, i cannot change or delete it, with the elementor editor also it can not be edited, how to fix it?
Hi, kindly share your problem using our support form here: https://finestdevs.com/product-support
One of our agents will assist you there as soon as possible and will help you fix it. Thanks.
This theme is complicated to work. Everytime you add i.e h2 it pulls some weird font,color,size and you must fix manually.
Hi, we tried to build this theme with as flexibility as possible. 400+ people are using this happily! Since you are facing an issue, it can be caused for many reasons. Kindly send a support request from here: https://finestdevs.com/product-support/
One of our support agents will assist you there. Thanks for your patience.
I bought it because I saw good rating and the theme is nice but some things are weird. Can you help why is problem with scrolling left and right possible device iPhone XS / Safari / Chrome any browser. It cause content wider than screen error with Google. Where to attach screenshots or video so you can see exactly?
Kindly record a video with a service like Loom and share the link using our support form: https://finestdevs.com/product-support/
Hi, I have sent message to support quite a few times but did not received a reply. I am having trouble installing Advanced Custom Fields PRO and WP Rocket. How can I solve this. In addition, when I import demo data and click visit site, I can’t see the website at all, just a loading bar.
Hi, I am sorry for the trouble. Could you please share the support ticket number so that I can ask the support team to check with priority? These are kind of issues which need our Development team’s attention. Thanks for your patience.
There was no support ticket given . Submitting a support ticket from https://finestdevs.com/product-support/?envato_item_id=29158795 does not give you any automated reply with support ticket number
Please create another ticket if you haven’t received any ticket number. Don’t forget to check your spam folder.
Is there a way to remove “Category:” from the category page’s title?
Hi, there is no automated way to remove that. You need to manually edit the code to remove it.
Please note that if you are not an expert, don’t change the code by yourself. It may break your website.
Thx Grayic. Do you know which theme file I need to edit?
Hi, you need to contact via our support form so that our development team can answer this! Thanks for understanding,
hai, i purchased your theme, now when i update php version to 7.2, i can’t access my web site, it showed errorr :
Parse error: syntax error, unexpected ’:’, expecting ‘{’ in /home/enustid1/public_html/wp-content/plugins/woocommerce/woocommerce.php on line 57
i alredy checked to the file directly, but i can’t find the issue
can you help this issue? thanks in advance
Hi, it seems like this issue needs to be sent to our development team. Could you please share this issue using our support channel? Here is the support form link: https://finestdevs.com/product-support/
Thanks for understanding
Hi. I have a problem with the sign-up page, the widget doesnt seem to work. People cant sign in on the site because the feature doesnt work and it breaks. Can you help?
Hi, we have just fixed and replied you on our support channel.
Hi Team,
first of all thanks for the creative UI. I would like to have Jobs card style as a separate component. is there any way to get it?
TIA
Hi, Job cards are available as Elementor widgets and those are dynamic content. It’s not separated from the dynamic content. So, you need to use that as it is for now. Thanks for understanding.
i need to have the styles as separate UI style. not from the elementor. I would like to apply the UI style for other section card as well. is there any way.
Hi, Then you may need to manually copy and paste the css for those. We don’t have separate styles for those.
Just wanted to comment saying this theme (and the support) is incredible. I’ve already rated this 5 stars. I’ve been on Envato for nearly 10 years, and this is the best product I’ve purchased. The design is beautiful, and I get complimented frequently on how nice my site looks. Highly recommend. Great job grayic!
Your words are so inspiring! Thank you!
Customer satisfaction is our main priority. We always try to keep our customers happy with new designs and updates. Hopefully you’ll support us like this, always
