512 comments found.
Same here, the demo pages are not working.
I see that your getting it back together. I’m a bit worried before I purchase the theme, that the theme is not fully functional? Hopefully I’m wrong 
Hi Sorry for later reply Our server meet a few problem, we fixing and finish in a fews day Thank you so much
Sent support ticket
Same as the guys below me. I’m also missing the plugins. http://plugins.amytheme.com/amy-movie-extend.zip. Probably easier just to email us the link to download it so we can add it manually.
Hi It has been 3 days now and other like myself are getting anxious. If the theme and its plugins unable to be fixed, then can you start the refund process please? A reasonable time has passed for it to be fixed, plus we have not seen any messages from you about the problem. Thank you and stay safe.
AmyTheme, as you can see from the messages below, we all have the same problem. Are you OK? I do hope its a technical issue and not a personal one and that you are in good health. I do hope that you can get this sorted soon or refund myself and the people who have recently purchased your theme.
Hi In this time, we meet a few problem with our team, we remaking team and we in vacation nation. We very sorry for it, we will back in 2 week later with new team. We refund for you. Thank you so much
Hi, NO NEED to refund, as I can see that the plugins now work and the demo can actually be installed with no critical errors
– Thank you for sorting it out
Hi
Thank you for feedback, we making a big update for theme, please wait us
Thank you so much
tại sao tôi không cập nhật được page demo
Hi
Thank you for report, we will fix them
Thank you so much
Hello, I notice the demo are not working beyond the homepage..
See below example: http://demo.amytheme.com/movie/demo/single-cinema/amy_movie/bad-moms/Hi
Thank you for contact us
We will fix in soon
Thank you so much
Hi, I’ve sent you some questions in your Support Helpdesk on 17. November. Ticket ID: AWH-909-72248. I still got no answer and the ticket in your system is not there anymore. As a customer, this is not how you imagine support. Please, here again the questions: 1.) Can you please tell us how to translate text areas like “No Movie” for example in “weekly-showtime-ajax”, “Buy Ticket”, “SELECT SHOWTIMES” or “Release, Duration, ...” in “Amy Movie Grid”? We found some of this this text in the Plugins amy-framework, amy-movie-extend and the theme with Loco Translate but the translations are not show in the frontend. Only for the Single Movie Page it was possible to translate, see for example: https://2021.lichtspiele.com/amy_movie/gli-anni-piu-belli/
2.) V2 – Showtime 4: Under “SELECT SHOWTIMES” nothing is shown and selectable but for one movie in our case “James Bond …” are dates and times which are wrong (there is only one date 2021-11-30 registered for this movie). Please see: https://2021.lichtspiele.com/daily-showtime-ajax/ Do you have any idea why that is?
3.) Configuration: SIngle Movie: Sidebar Default “No Sidebar”: if we import movies via “Import IMDB/TMDB Movie” the sidebar for the imported movie is always set to “Right Bar”. Can you please check if it is possible that the presets also work for the movie import?
4.) Page Header: Parallax has no effect
5.) Is there a plan to make the theme compatible with PHP 8?
Thanks you
Hi
Very sorry for later reply
In this time, we meet a few problem with covid 19, we will back in a few days later
Thank you so much
Hi! Just a question before I buy this product: Is there a way to auto import more than 3 actors per movie from IMDB with omdbapi?
Hi
We get all data from omdb and update to our theme, so if they don’t support import more than 3 actors, we can’t support, you can try change to paid api myapifirm
Thank you so much
Does it support or do you have a package of APP applications on the Android and IOS platform to link them on the site?
Hi
Now, we don’t support mobile app
thank you so much
Can I add registration pages and login to watch-online and can I add more than 5 servers for viewing and servers for downloading – and also can you change the template to Arabic and also does it support mobile phones https://j.top4top.io/p_2110vmi0l1.png
Hi
Can you send us your website link ?
Thank you so much
It has been 25 days since you said a fix to some issues would come in a week. Before that others have asked for fixes to the bugs and you keep saying months ago an update is coming You are basically selling this theme where many many things don’t work. I am going to have to pay someone else to fix things so it works properly. I am supposed to be getting support with my purchase. I have been more than patient with waiting. Even fix one small thing each week. Nothing done as each week goes by.
Hi
Very sorry for it, but we sure we will have release new version in this week
Thank you so much
The worst support i have ever encountered for a paid item. The theme is cool though but getting support is hell. I need to be able to display showtime for individual cinemas separately. Cinema A with its movies and showtime, Cinema B with its movies and showtime. Can anyone help?
Hi
Very sorry for later reply because covid 19 in our country
We will back in next week
Thank you so much
Does it support buddypress?
Hi
Our theme don’t support buddypress
Thank you so much
Hello, i have the same issue as some others here, but no solution provided here it seems:
Hi, I’ve already added the API and verified successfully but seems I cannot import any movies at all. “-997” pops up everytime I use the search box and type in a title and click the add movie. Also when I try to use the movie urls from IMDB and TMDB, it popups saying “Done” but when I check the Movie section, nothing was imported. Just blank. -How to import full movies to the site?
works fine with omdbapi and IMDBlink, but not with only Film name and myapifilms.com does not work at all.
Thank you
Hi
Sorry for later reply because our break weekend
Myapi Firm is paid api, so you need purchase to use it.
Can you send request to https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 We will check for you
Thank you so much
If I don’t upload a banner for movie it shows like this
https://hollywoodreviewer.com/movie/jurassic-world-dominion/There are many small glitches, too many to mention.
Please update to include tv shows in filmography, this is really important. When is the update to fix this?
Hi
Thank you for feedback
In this week, we have a update fix a few error,
and a few featured you recommend, we will add to do list
Thank you so much
My post is 9 days ago. You said an update coming in the week. When will these bugs be fixed?
Hi
Very sorry for later reply and slow on update
Our country being covid 19 now, so we will move update to next week
We very sorry for it, hope you can still wait.
Thank you so much
Another thing that doesn’t work. I am trying to use the shortcodes to display movies on homepage. When you have option to display by movie ID, it doesn’t give option to enter movie ID. You should be able to enter the post ID separated by , in order to display movies by choice. So this means I can’t display movies by “in theatres” because I can’t choose. Only option is most viewed, commented etc. How to input movie ID?
Hi
As we understand, you want add field movie ID in each shortcode yet ?
If correct, sorry now, we don’t support this featured.
Thank you so much
so when you choose to display by movie id what does that do? Also when are these bugs going to be fixed and an update released? I am trying to be patient but you keep saying next week. I have read back to other people asking and it hasn’t been done for months knowing these things don’t work.
Hi
With function chosen movie ID, you can create special genre,and add movie to this genre, and in shortcode, you can chosen show only genre
Thank you so much
hello, please update WP Bakery plugin.
Hi
Please check, we updated it
Thank you so much
hello, should we update the Amy Movie Extends plugin (3.5.3) ? what is the Changelog?
Hi
We fix a few small bug, so you can update it
Thank you so much
in the new update you didnot fix the startday<=current day<=lastday
Hi
Thank you for note
We add it in to do list
Thank you so much
Pre-purchase question
How does the movie theater tie this into his own POS system at the theater? He’s using formovietickets.com which looks like a hot mess online. I haven’t seen the backend yet. I don’t know how it all works at the moment, doing some investigation.
Hi
Can you send request to https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6
We will check for you
Thank you so much
SmartCms Seat Reservation Configuration is not working, I see that it looks plugin helper file in scr-seat-reservation folder in plugins, but your plugin folder name is sRw-seat-reservation. I’ve changed folder name to make it work but still can not figure out how to make seat reservation to show on front end. There is nothing in documentation. Please give me a link where I can find how to configure it!
Thanks
Hi
Can you send admin account to https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6
We will check for you
Thank you so much
How do I include movie schedules and details to the email sent to customers upon booking a ticket? My ticket has been up for a few days now and no reply. Close your support system so we know you don’t offer one. Your documentation too is not complete and only covers the basics that we can figure out on our own.
Hi
Very sorry, but can you send us your ticket ID.
We dont clear your request, can you send us more details
Thank you so much
My ticket ID is JQU-464-93482. When should I expect your feedback?
Hi
We answer your ticket in 17/05, but we don’t see you reply
Please see this image: https://prnt.sc/135oww1
Can you check your email again
Thank you so much
You did not answer my ticket. Does that thing over there look like an answer to you? I believe my question is clear enough. Get a translator if you have to.
My questions:
1. How do I include movie schedules and movie details to the email sent to customers upon booking a ticket?
2.The Seat Reservation plugin bundled with your theme is not working. How do i fix that?
3. The Wpbakery editor is outdated. I understand you are the only ones to update it. When is itgoing to be updated?
I’ve been asking these same questions over and over. I don’t know how much clearer I should be.
Hi
Sorry for later reply because our break weekend
We answer your questions as:
1. You need custom email in woocommerce, if you need, please send ticket,we will support for you, because this comment cant write multi action
2. Can you reinstall again, we check in our site, this plugin work normal, if you need problem again, please send us admin account from ticket, we will check for you.
3. Please try remove plugin Wpbakery editor and reinstall again from dashboard required install plugin
Thank you so much
please answer my tickets!!!!!
Hi
Can you send us your ticket ID.
Thank you so much
Hello
1) how i can add arrows on lightbox gallery to move on prev and next image? beacause to move from one image to another users need to close lightbox and scroll gallery. We want to scroll image, without close lightbox.
2) how use selfhosted mp4 video in the trailer video tab? now it’s possibile to insert only vimeo and youtube video, but we want to use Self
Please Check ticket #URP-388-92983 thanks for support! bye
Hi
Sorry for later reply because our break weekend
We answer your ticket, please check it
Thank and best regards
Hello, I have sent you two emails asking for assistance with some problems I have with the theme and I have not received a response per ticket. What do I need to do to receive assistance?
Hi
Can you send us your ticket ID, we will check for you
Thank you so much
The number is #VTC-140-33771
Hi
We answer you on 12/04 and you reply in 16/04: https://prnt.sc/11ux98o
And we answer you on 19/04 : https://prnt.sc/11ux807 but don’t see you reply
Can you check your email ?
Thank you so much
Hi,
I deleted the theme and I lost one month of work, but this theme has many problems, I don’t let me do anything with my old content, so that’s it I lost the money. I don’t have any reply from you, I only have the answer when I asked you if you have a demo.
Thank you,
Dalia
Hi
Sorry for later reply because our break weekend
We apologize for any inconvenience, but we send you all content ticket you send to us and we answer them.
We reply but we dont see you check them
We think because you dont get email so you cant check them
These are:
https://prnt.sc/122f6pd
https://prnt.sc/122fmqz
https://prnt.sc/122fnao
https://prnt.sc/122fnwc
https://prnt.sc/122foaw
https://prnt.sc/122foto
https://prnt.sc/122fp7m
https://prnt.sc/122fpoo
https://prnt.sc/122fq36
Thank and best regards
can i run this template like rotten tomatoes …also does it have registration and login system
Hi
Now, our theme don’t support this function
If you need, please send request to https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6
We will check for you
Thank you so much