Discussion on AmyMovie - Film and Cinema WordPress Theme

Discussion on AmyMovie - Film and Cinema WordPress Theme

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Same here, the demo pages are not working.

Hi In this time, we meet a few problem with our team, we remaking team and we in vacation nation. We very sorry for it, we will back in 2 week later with new team. We refund for you. Thank you so much

Hi, NO NEED to refund, as I can see that the plugins now work and the demo can actually be installed with no critical errors :) – Thank you for sorting it out

Hi
Thank you for feedback, we making a big update for theme, please wait us
Thank you so much

tại sao tôi không cập nhật được page demo

Hi
Thank you for report, we will fix them
Thank you so much

Hello, I notice the demo are not working beyond the homepage..

See below example: http://demo.amytheme.com/movie/demo/single-cinema/amy_movie/bad-moms/

Hi
Thank you for contact us
We will fix in soon
Thank you so much

Hi, I’ve sent you some questions in your Support Helpdesk on 17. November. Ticket ID: AWH-909-72248. I still got no answer and the ticket in your system is not there anymore. As a customer, this is not how you imagine support. Please, here again the questions: 1.) Can you please tell us how to translate text areas like “No Movie” for example in “weekly-showtime-ajax”, “Buy Ticket”, “SELECT SHOWTIMES” or “Release, Duration, ...” in “Amy Movie Grid”? We found some of this this text in the Plugins amy-framework, amy-movie-extend and the theme with Loco Translate but the translations are not show in the frontend. Only for the Single Movie Page it was possible to translate, see for example: https://2021.lichtspiele.com/amy_movie/gli-anni-piu-belli/

2.) V2 – Showtime 4: Under “SELECT SHOWTIMES” nothing is shown and selectable but for one movie in our case “James Bond …” are dates and times which are wrong (there is only one date 2021-11-30 registered for this movie). Please see: https://2021.lichtspiele.com/daily-showtime-ajax/ Do you have any idea why that is?

3.) Configuration: SIngle Movie: Sidebar Default “No Sidebar”: if we import movies via “Import IMDB/TMDB Movie” the sidebar for the imported movie is always set to “Right Bar”. Can you please check if it is possible that the presets also work for the movie import?

4.) Page Header: Parallax has no effect

5.) Is there a plan to make the theme compatible with PHP 8?

Thanks you

Hi
Very sorry for later reply
In this time, we meet a few problem with covid 19, we will back in a few days later
Thank you so much

Hi! Just a question before I buy this product: Is there a way to auto import more than 3 actors per movie from IMDB with omdbapi?

Hi
We get all data from omdb and update to our theme, so if they don’t support import more than 3 actors, we can’t support, you can try change to paid api myapifirm
Thank you so much

Does it support or do you have a package of APP applications on the Android and IOS platform to link them on the site?

Hi
Now, we don’t support mobile app
thank you so much

Can I add registration pages and login to watch-online and can I add more than 5 servers for viewing and servers for downloading – and also can you change the template to Arabic and also does it support mobile phones https://j.top4top.io/p_2110vmi0l1.png

Hi
Can you send us your website link ?
Thank you so much

It has been 25 days since you said a fix to some issues would come in a week. Before that others have asked for fixes to the bugs and you keep saying months ago an update is coming You are basically selling this theme where many many things don’t work. I am going to have to pay someone else to fix things so it works properly. I am supposed to be getting support with my purchase. I have been more than patient with waiting. Even fix one small thing each week. Nothing done as each week goes by.

Hi
Very sorry for it, but we sure we will have release new version in this week
Thank you so much

The worst support i have ever encountered for a paid item. The theme is cool though but getting support is hell. I need to be able to display showtime for individual cinemas separately. Cinema A with its movies and showtime, Cinema B with its movies and showtime. Can anyone help?

Hi
Very sorry for later reply because covid 19 in our country
We will back in next week
Thank you so much

Does it support buddypress?

Hi
Our theme don’t support buddypress
Thank you so much

Hello, i have the same issue as some others here, but no solution provided here it seems:

Hi, I’ve already added the API and verified successfully but seems I cannot import any movies at all. “-997” pops up everytime I use the search box and type in a title and click the add movie. Also when I try to use the movie urls from IMDB and TMDB, it popups saying “Done” but when I check the Movie section, nothing was imported. Just blank. -How to import full movies to the site?

works fine with omdbapi and IMDBlink, but not with only Film name and myapifilms.com does not work at all.

Thank you

Hi
Sorry for later reply because our break weekend

Myapi Firm is paid api, so you need purchase to use it.
Can you send request to https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 We will check for you
Thank you so much

I love this theme but am disappointed that many functions don’t work. If something is pointed out to you not working , it should be updated with a fix as soon as possible. I have sent in tickets and you have always replied but your response is to wait for update. I shouldn’t have to because when I purchased it wasn’t pointed out to me that the following don’t work - -TV shows have to be added manually. That is fine but they don’t show up on the actor’s filmography! This is a huge error. I am creating a site and the actor only shows movies in filmography. TV show actors then show no filmography. -The movie widget for post views does not work. I have had it on my right side bar for weeks and have tried the option for 7 days, all time etc and none of them work properly. So the same movies continue to show even though others have more views. -In creating actor, what is “order”? There is no explanation in documentation as to what this is. Order of what? -The actor page doesn’t work. If you choose random actor it still put it alphabetical. If you choose by any option to display it always shows alphabetical -There are numerous layout problems. I have to constantly make adjustments because things don’t look right. My actor page has right side bar so in actor filmography the title of movie wraps around the thumbnail. It looks horrible. -Creating actor, why do we have to choose nationality or gender? I don’t want these options yet there is no option to remove them. I have to either choose male, female or third gender?? The top rated page, why is top movies have pink background? How can this be changed? You can see actor page here to see how title of movie wraps around thumbnail https://hollywoodreviewer.com/actor/daniel-radcliffe/

If I don’t upload a banner for movie it shows like this

https://hollywoodreviewer.com/movie/jurassic-world-dominion/

There are many small glitches, too many to mention.

Please update to include tv shows in filmography, this is really important. When is the update to fix this?

Hi
As we understand, you want add field movie ID in each shortcode yet ?

If correct, sorry now, we don’t support this featured.
Thank you so much

so when you choose to display by movie id what does that do? Also when are these bugs going to be fixed and an update released? I am trying to be patient but you keep saying next week. I have read back to other people asking and it hasn’t been done for months knowing these things don’t work.

Hi
With function chosen movie ID, you can create special genre,and add movie to this genre, and in shortcode, you can chosen show only genre
Thank you so much

hello, please update WP Bakery plugin.

Hi
Please check, we updated it
Thank you so much

hello, should we update the Amy Movie Extends plugin (3.5.3) ? what is the Changelog?

Hi

We fix a few small bug, so you can update it
Thank you so much

in the new update you didnot fix the startday<=current day<=lastday

Hi

Thank you for note

We add it in to do list
Thank you so much

Pre-purchase question

How does the movie theater tie this into his own POS system at the theater? He’s using formovietickets.com which looks like a hot mess online. I haven’t seen the backend yet. I don’t know how it all works at the moment, doing some investigation.

Hi
Can you send request to https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 We will check for you
Thank you so much

SmartCms Seat Reservation Configuration is not working, I see that it looks plugin helper file in scr-seat-reservation folder in plugins, but your plugin folder name is sRw-seat-reservation. I’ve changed folder name to make it work but still can not figure out how to make seat reservation to show on front end. There is nothing in documentation. Please give me a link where I can find how to configure it!

Thanks

Hi
Can you send admin account to https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6
We will check for you
Thank you so much

How do I include movie schedules and details to the email sent to customers upon booking a ticket? My ticket has been up for a few days now and no reply. Close your support system so we know you don’t offer one. Your documentation too is not complete and only covers the basics that we can figure out on our own.

Hi
We answer your ticket in 17/05, but we don’t see you reply
Please see this image: https://prnt.sc/135oww1
Can you check your email again
Thank you so much

You did not answer my ticket. Does that thing over there look like an answer to you? I believe my question is clear enough. Get a translator if you have to.

My questions:

1. How do I include movie schedules and movie details to the email sent to customers upon booking a ticket?

2.The Seat Reservation plugin bundled with your theme is not working. How do i fix that?

3. The Wpbakery editor is outdated. I understand you are the only ones to update it. When is itgoing to be updated?

I’ve been asking these same questions over and over. I don’t know how much clearer I should be.

Hi
Sorry for later reply because our break weekend
We answer your questions as:

1. You need custom email in woocommerce, if you need, please send ticket,we will support for you, because this comment cant write multi action
2. Can you reinstall again, we check in our site, this plugin work normal, if you need problem again, please send us admin account from ticket, we will check for you.
3. Please try remove plugin Wpbakery editor and reinstall again from dashboard required install plugin
Thank you so much

please answer my tickets!!!!!

Hi
Can you send us your ticket ID.
Thank you so much

Hello

1) how i can add arrows on lightbox gallery to move on prev and next image? beacause to move from one image to another users need to close lightbox and scroll gallery. We want to scroll image, without close lightbox.

2) how use selfhosted mp4 video in the trailer video tab? now it’s possibile to insert only vimeo and youtube video, but we want to use Self

Please Check ticket #URP-388-92983 thanks for support! bye

Hi
Sorry for later reply because our break weekend
We answer your ticket, please check it
Thank and best regards

Hello, I have sent you two emails asking for assistance with some problems I have with the theme and I have not received a response per ticket. What do I need to do to receive assistance?

Hi

We answer you on 12/04 and you reply in 16/04: https://prnt.sc/11ux98o

And we answer you on 19/04 : https://prnt.sc/11ux807 but don’t see you reply

Can you check your email ?

Thank you so much

Hi,

I deleted the theme and I lost one month of work, but this theme has many problems, I don’t let me do anything with my old content, so that’s it I lost the money. I don’t have any reply from you, I only have the answer when I asked you if you have a demo.

Thank you,

Dalia

Hi
Sorry for later reply because our break weekend
We apologize for any inconvenience, but we send you all content ticket you send to us and we answer them.
We reply but we dont see you check them
We think because you dont get email so you cant check them
These are: https://prnt.sc/122f6pd https://prnt.sc/122fmqz https://prnt.sc/122fnao https://prnt.sc/122fnwc https://prnt.sc/122foaw https://prnt.sc/122foto https://prnt.sc/122fp7m https://prnt.sc/122fpoo https://prnt.sc/122fq36

Thank and best regards

can i run this template like rotten tomatoes …also does it have registration and login system

Hi

Now, our theme don’t support this function

If you need, please send request to https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6
We will check for you
Thank you so much

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