23244 comments found.
Hello, I tried to create an archive template for woo products using Porto template builder/ Elementor however it seems as though infinite scroll fails to execute properly on front end, is this a known issue? can you recommend best practice to make this work without issues. Kind regards.
Screen shot in builder: https://prnt.sc/1izk7yh
Test URL with template active: https://www.furnituresuppliesuk.co.uk/test/
After further testing it seems when viewing test page signed in as admin the page only loads page 1.
When viewing page in incognito/ private browser the page tries to load all products on page 1
Also pagination settings: https://prnt.sc/1izpcz0
Hello, @furnituresuppliesuk,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Dear Author, I am currently using Electro e-commerce woo-commerce theme for my e-commerce website. My website breaking everyday and it’s very slow now. What you suggest if i buy your theme what should i need to do? Is there lot of things to change? Should i need to start from zero? What about my current sells history orders invoice and product lists? Should i upload all from beginning? Will i lost all previous order history? Kindly reply so i can take decision.
Hello, @hjdguli,
First of all, thanks for showing your interest in Porto WordPress 
Porto WordPress is one of the fastest Themes on market, we have our Speed Optimization Wizard and well in the Theme, Porto provides all the e-Commerce functionality as well, so it will be the best ever choice for you.
As we provided the functionality to use the Theme on the test site as well: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset- so you can use it first of test site with your old data… and if everything will go smoothly then you can shift it to your live site, Otherwise, if anything will be not good with that test environment, then you will have to to start from scratch with our Theme.
And regarding the order history, our Theme is based on WooCommerce for store and e-Commerce functionalities, so if you are using the WooCommerce plugin then after Installing our Theme you can use the same WooCommerce plugin as well, which will not harm your order history
Regards, P-THEMES.
Sir, As you said “As we provided the functionality to use the Theme on the test site as well: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset- so you can use it first of test site with your old dat” We couldn’t find any option that we can test our site.
We want little similar this view as below 1. https://www.noon.com/saudi-en/ 2. https://www.noon.com/saudi-en/electric-sewing-machine-90w-ja001-white-pink/N13853125A/p?o=bab7dc8cc4fbcb0f 3. In RTL Arabic font should be clear not so small. Our previous theme arabic font not very clear.
Thank you
Hello, @hjdguli,
You can check all our pre-built demos here: https://www.portotheme.com/wordpress/porto_landing/ and you can choose the one which provides you most similarity as to the above site.
And Regarding Fonts, you can change the Fonts setting easily using Theme Options.
Regards, P-THEMES.
We are getting “Sorry, it could not connect to the Porto API server. Please try again later.”
Hello, @m7themes,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello. I have the Shop Demo 4 template installed and there are three banners (Porto Watches, Deal Promos and Hanndbags) that appear only in the mobile version and I cannot remove them. I am developing with Elementor and I cannot find them. Could you guide me where I can locate them? See: https://mouseinformatica.com.ar/ in mobile.
Hello, @bohemio2010,
You have to edit the page and delete the particular section: https://postimg.cc/7C42YSzH it will remove from your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. After the last update version I receive this information down
“Porto notice: This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, you can reset your purchase codes through here.”
But, what is happen? I have only a WEBSITE… this is impossible.
Hello, @bispo,
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
First I created my site with demo 22 but now I want to create my site with demo 13 or 15. I installed demo 15 but demo 15 header elements does not show in Header Builder Customizing. When I am going to customize header, there showed demo 22 header Elements. How to fix this problem? Please help
Hello, @sinin,
This might be the cache issue at your end nothing else or it seems you are checking/editing the wrong header, please check the header under Porto >> Template Builder >> Header OR please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello Author, I have activated my license but i cant use theme options. i get a notification that “There was a problem with your action. Please try again or reload the page.”. What is the reason for that please..?
Hello, @klausisaac,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I have registered my theme, but i cannot edit the theme through theme options
“There was a problem with your action. Please try again or reload the page.”
this is the error message i am receiving…....
Hello, @klausisaac,
That is because of your server issue, It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
So please contact your hosting provider and ask to solve it for you on your site.
Regards, P-THEMES.
Do you have a license for a multisite installation?
Hello, @arymaynart,
No, Sorry to say that but this is not possible, one single license for one single URL only, please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Regards, P-THEMES.
Where are the contents we import in Porto Studio added to? I can’t import any of them. I’m using Elementor and Slider Revolution. I want to import Banner Sliders but I can’t find where it is saved.
Hello, @squrtle,
How to use Porto Studio, please read more about it in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 30/05/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Please read my previous message thoroughly. Nothing is explained in this link, I’ve looked many times before.
Hello, @squrtle,
Many of the sliders or banner sliders have been made using Theme elements so you will not find those under Slider Revolution or Elementor page builder, you will find those on the same pages on which you Import with Porto Studio…
And if you are not able to Import with Porto Studio, then please share the screenshot of what issue you are facing with it…
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 30/05/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Regards, P-THEMES.
Hello, @squrtle,
Please read my previous message thoroughly. Many of the sliders or banner sliders have been made using Theme elements so you will not find those under Slider Revolution or Elementor page builder, you will find those on the same pages on which you Import with Porto Studio…
And if you are not able to find those then please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that our experts will look into it for you, because your 6 months of support period is expired from 30/05/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Regards, P-THEMES.
Cannot update theme, you should have a fail, i cannot update from 6.1.4 to 6.1.6 and obviously i have a purchase license.(try later say, always)
Hello, @navi4all,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Dear Author , i already purchased single license and already installed in my site, however my page crashed and have to install again but i cant enter current license into same site due “license already used” could you please remove current license usage my old site.
thanks advance best regards.
Hello, @farukaslan,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, unfortunately I don’t think this is the right theme for my client. I don’t find it very user-friendly and have already spent too much time trying to understand it. There is also no decent tutorial anywhere where I can find the necessary information. i bought this theme today and i will gladly undo it. What should I do to get my money back?
Thanks in advance for your help!
Hello, @Opdwebsites,
I am sorry for the inconvenience, but our Theme has one of the best support teams on market, you can contact us via our support system here: http://portotheme.com/support
You can read our detailed Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/
You can read our detailed support FAQ’s here: https://ptheme.zendesk.com/hc/en-us/sections/360005800877-FAQ
You can watch our detailed support videos here: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Please check these above links in detail, I am sure you will find it easy after that, or you can contact us as well for any issue via our support system.
Regards, P-THEMES.
After your latest update, the theme license seems to be expired. I tried to activated through your website, but it was not possible through it either.
Hello, @dimath99,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try , I am sure you will not finds this issue anymore.
Regards, P-THEMES.
why can’t i re install the theme on a subdomain to setup my store?? i’m still the same person who own the license and on the same domain?? it’s not a multi install for the theme, im testing configurations before publish updates to the live site
Hello, @Gendows,
You first have to deactivate the license from Main Domain and or the URL on which it is activated and then you will be able to activate it on Sub Domain or on another URL, Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Regards, P-THEMES.
Hi, the changes (color) i made in the theme aren’t reflecting. Please help.
Hello, @Opdwebsites,
That might be the cache or file permission issue on your site, please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem I am sure it will help you in solving your issue, Otherwise, please contact us via our support system with your site WP-Admin Login details so that our experts will look into it for you.
Regards, P-THEMES.
Hi, I wanted to do the updates but I get this error: Purchase Code is not valid or could not connect to the API server! Please try again later. Can you help me? Best regards
Sorry, but after attempting an update, i had major problems with elementor, it is possible that some components are missing. This is a big problem for me
Hello, @hobelixx,
1. Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to update the Theme, I am sure you will not finds this issue anymore.
2. There is no Bug with our latest Theme update, please follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, thank you, now it’s all ok
You’re Most Welcome!!
Hello, please after using my license on a demo websites, i deactivated it, but i have been been trying to get the license activated on my website but they said its in used. can you kindly assist with the exact website url using my license please
Hello, @klausisaac,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you
You’re Most Welcome!!
When purchased that website is not active now and I want to activate that for new website (reset) how to do that help
Hello, @srkfriends,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you
You’re Welcome!!
Hello i am using the Porto Product Filter (https://prnt.sc/1ibrh9w) to make a search bar using my attributes. Unfortunately the attributes are display by alphabetically order. Can i change it and make custom order?
Hello, @parisalex
No, sorry to say that but there is no option in the particular element for changing the order, you can try with this plugin: https://wordpress.org/plugins/simple-custom-post-order/ and change the order of the attributes from backend and it might reflect to frontend as well.
Regards, P-THEMES.
Nope it doesnt work.
Hello, @parisalex
I am sorry but there is no other way, this requires Customization.
Regards, P-THEMES.
Can you suggest anything else? Because is very important
Hello, @parisalex
I am really sorry but as I already told you above that there is no other way and it requires extra Customization, If you want our paid Customization services, then you can contact our Customization or you can hire any third-party developer as well.
Regards, P-THEMES.
Hello, I am trying to apply purchase code on my website but getting this error: Sorry, it could not connect to the Porto API server. Please try again later. could you please help me fix it. Thank you
Hello, @inodes,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try again, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I tried as you said but it didn’t work. It still says: “Sorry, it could not connect to the Porto API server. Please try again later”
Hello, @inodes,
Please share your Theme purchase code PDF file: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- with which you are facing the issue and your site WP Admin Login details on which you are facing the issue with this comment URL via our email newsmartwave@gmail.com so that our experts will check/verify and solve it for you on your site.
Regards, P-THEMES.
I sent details at newsmartwave@gmail.com
Hello, @inodes,
I have just confirmed from the support department and they said that they already replied to your email, so please check back your email now and reply to your email accordingly.
Regards, P-THEMES.
