23244 comments found.
Your access is temporarily blocked because of connection limit to API server. I active key on local service.
Hello, @hatitedy,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank for supporting. Love PortoTheme
You’re Most Welcome!!
“Sorry, it could not connect to the Porto API server. Please try again later.” I try it on local. But i notified like that.
Hello, @hatitedy,
Please go to Porto >> Dashboard and try to activate the Theme from there, I am sure you will not finds this issue anymore and if yes then please contact us via our email newsmartwave@gmail.com with your site WP Admin Login details and with your Theme purchase code PDF file and with this comment URL as well so that our experts will check/verify and solve it for you.
Regards, P-THEMES.
Hi, Mobile menu is not working when set to Popup. All plugins are disabled, there is no caching on the site or on server side. Have already opened a ticket but all i get is pre-defined answers
Hello, @tunik,
I have just tested it on my test site and it is working perfectly fine for me, you can check it too: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/ it means this is not our Theme issue but only the issue on your site and that might be because of the cache or any third party plugin confliction.
Regards, P-THEMES.
The orange mobile menu is not working on your test site either!
I saw you just fixed it, so i guess you know what was the problem now
And the problem you had on your demo is the same as mine. When you have Popup selected in theme options->main menu, the mobile menu is not working!
Hello, @tunik,
I am sorry but there is no such issue with our Theme, The issue is only on your site, so can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out and please also share the DEMO URL as well on which you faced this issue.
Regards, P-THEMES.
I recorded the screen on your demo where the problem exists before you fixed it
In fact, if you add the mobile menu icon in header builder, the menu is not working. If you remove everything from mobile header builder (as you did) then it works. Try to customize the mobile header builder and you’ll find the issue.
I send the video on the support ticket
Hello, @tunik,
Can you please let me know your ticket number, so that I’ll ask the support team to look into it for you asap, and then please communicate your support ticket in a single place for avoiding any inconvenience.
Regards, P-THEMES.
Hello,
I am working on Business Consulting 3 demo. Have done everything but unable to change the orange colour of the top menu bar that contains contact number and email address.
The Custom Header in Porto Header builder says that its a Raw HTML Code and I am unable to add my specific colour in that.
Could you please a revised code with colour code as #1B3765 so that I can use it directly.
Thanks!
Hello, @Brandcapitals,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.custom-header-top-nav-background::before {
background: #1B3765 !important;
}
.custom-header-top-nav-background::after {
background: #627eab !important;
}
Regards, P-THEMES.
Thank you so much. It worked!
You’re Most Welcome!!
Hi Team,
I have purchased and install this theme however I cannot access to WPbakery template. It is said that: “WPBakery Page Builder Template Library downloads are available for activated versions only. Activate WPBakery Page Builder direct license to access Template Library and receive other benefits.”
I thought that the template has been licensed and then I can have full access to this feature. Could you please check why? Thank you!
Hello, @Hannahhoai,
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, From Templates Builder I created a Single product block. Into Single product block I insert a contact form 7 module. All contact form into Single product block not load correctly. Every time the system refresh page after submit. Why? All contact form out from Single product block work good. Why? Thanks
Hello, @hetech,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
I wrote. I’m waiting the answer. Your Single product block have a bug. Please solve asap!
Hello, @hetech,
Now, please be patience, once your support ticket will be resolved, you will get the reply to your support ticket.
Regards, P-THEMES.
Hi, I would like to buy your template. I have some pre-sales questions: On your demo, I can see 2 tabs on the product page: description and reviews. Is it possible to add more tabs ? remove tabs ? rename tabs ? Also, is it possible to add progress bars in the product description tab ? Thanks
Hello, @MyWebExpert,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can achieve, what you want, easily with our Theme, You can add Custom Tabs, You can add Global Tab, you can add Additional Information Tab, you can rename, reorder, remove the tabs on your site as per your requirements and yes you can add the progress bars in the product description tab as well.
Regards, P-THEMES.
I imported demo 4 but in this demo Search Form, Mini Cart don’t show in sticky header after on those features. Please let me know to to show this features in sticky header
Hello, @sinin,
You are using Header Builder Functionality on your site for your header and we have a detailed description on it, please read the below one:
The header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
I just updated the them – and I’m getting this message: Porto notice: You are now using an illegal license of Porto that violates to Envato license terms. Your website might be blocked or reported to Google about your illegal license. Please purchase a legal license through Envato. I deactivated the theme using the purchase code – then tried to reactivate – and it won’t let me reactivate – it’s saying: This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, you can reset your purchase codes through here.
Hello, @starcarlton,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Please read our announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
And Read in our Theme doc here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Search Form, Mini Cart, Contact Info does not show on sticky header in shop demo 4. Please let me know to to show this features in sticky header
Hello, @sinin,
I have just checked your site now and finds that the Search Form and Mini Cart are there on the sticky header on your site: https://postimg.cc/dLtHCbhn and sorry but the contact info will not appear on the sticky header, as the particular header is not provided the functionality for it.
Regards, P-THEMES.
sorry to say that still its not show. please see my site sinin.com.bd. Its demo 4
Please read it here: https://themeforest.net/comments/27063557
Hi, I’m having trouble with getting a video background to work inside a row. Can you point to a guide on how to make this work properly? Also if you can point out which of the sliders in your demos you are using that have a video, that would be helpful too. Thanks!
Hello, @madetobeunique,
Please watch and follow the instructions showing in this video: https://jmp.sh/asF9fMg
And regarding, video slider, you can follow the same way and set those rows multiple times in Porto Carousel element and it will become the video slider, Otherwise you can use Revolution Slider as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you very much! I guess my problem with the background video was that I was trying to use a Vimeo video. I appreciate your video guide, I have it working now!
Sound’s Good!!! that it helped and your issue is resolved now
Hello I would like to know where I can download the Spanish translation es-es the .mo and .po files
Hello, @Territoriohost,
You have to translate the Theme files in any language as per your requirements using Loco Translate plugin, you can follow this article: https://ptheme.zendesk.com/hc/en-us/articles/4402459936785--61-How-to-Translate-Porto-WordPress-using-Loco-Translate-Plugin-
Regards, P-THEMES.
Hello.
How do I remove the circle effect from the cursor in the Business Consulting 3 template?
Hello, @SergeyFedotov,
We have added the Custom JS code for that cursor affect in that particular Demo under Porto >> Theme Options >> Skin >> JavaScript Code, you have to remove that JS code from there, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Hello, After successfully installing the theme and while installing the Demo content, It says – Demo “Shop 4 installation is failed. Please re-activate the theme. I did reactivate the theme, it is successful. However when trying to install the Shop 4 Demo again, it says the same message. Please suggest and resolve. Regards
Error started appearing from this page onwards. Please check this
https://imgur.com/1OSN8L0
https://imgur.com/luVyvXZ
I used WPbakery during installation too.
I did reactivate the theme, it is successful. However when trying to install the Shop 4 Demo again, it says the same message.
I followed the wizard steps again, and it again stucked while installing Demo shop content only.
What might be causing the issue.
Can you please suggest and resolve.
Regards
Hello, @ShwetaHAG,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to Import the Demo, Hope this will resolve your issue, Otherwise, please contact us via our support system with your site WP Admin Login details so that our experts will look into it for you on your site and help you out.
Regards, P-THEMES.
Hello
I got this error while activating theme..
Sorry, it could not connect to the Porto API server. Please try again later.
Please guide, How can i fix this issue ?
Hello, @mehar_junaid,
Please go to Porto >> Dashboard and try to activate the Theme from there once again, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello Author,
Please kindly assist. the Theme options is not working for me. And i need to complete my theme editing by tomorrow.
Hello, @klausisaac,
That is because of your server issue, It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
So please contact your hosting provider and ask to solve it for you on your site.
Regards, P-THEMES.
Why my purchase code saying “already used in another site? if i never used my theme? please i sent a few emails and message for reset my purchase code or check what is happening,
thank in advance
Hello, @jorgeraidel.
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
This theme have header builder if i use elementor?
Hello, @alexistkd,
First of all, thanks for showing your interest in Porto WordPress
Yes, Our header builder functionality is with every page builder, you can use it with WP Bakery, Elementor, and WP Bakery as well.
Regards, P-THEMES.
Hi there, I am not sure if you’ll be able to help or point me in the right direction as my support has expired, however, I have recently seen an issue after upgrading to the latest Wordpress version – the listing thumbnails often do not allow me to click on them, and view the zoom of a listing photo. If I refresh the page a couple of times, it comes back and allows me to click on the thumbnails/zoom in. At first, I thought it was a plugin issue, so I disabled my plugins (at least any I thought that would hook into the listing photos), to no avail – the issue persists. I believe it MIGHT be an issue with the latest Wordpress update? I’m not too sure.
What it looks like when I can not click on thumbnails/hover over the listing image: https://i.kutit.net/h/XrJ2xo.png – You can see that there is zero padding/spacing between the images, and no border.
What it looks like when I can normally click on the thumbnails: https://i.kutit.net/h/bqyq27.png – You can see there is padding and spacing between the images.
For reference, I also removed any custom CSS as I thought that might’ve been the issue, however, this has only started happening as of the most recent Wordpress update. It can’t be any of the plugins, as I’ve gone through my new plugins, so I am at a bit of a loss here with regards to what could be causing this issue.
FYI; This was never an issue before the update, or at least a few months leading up to the update. I was curious to see if you have had any other reports of such issue(s)? Hopefully, regardless of my support status, you can assist.
Since we’re not live, we’re not making any money, so it’s hard for me to fork out more money for extended support. I’m sure once we’re up and running, if we have any issues, we can renew our support subscription. Thanks team!
Just an FYI – I did end up disabling most of my plugins, and the issue still arises. The strange thing is, it doesn’t occur on every page load. Sometimes I can load a listing and it will be fine, but if I re-load maybe 1-5 times, then I am unable to click on the thumbnails and hover over the image for zoom.
Sometimes, maybe 1 out of every 5 or so page loads for an item, it won’t allow me to click on the thumbnail. Is there some in-built lazy-load functionality for Porto that may be causing this issue with Wordpress 5.8?
It’s very random and doesn’t happen all the time which is why I think it has something to do with loading resources. Hence why I assumed it was something to do with my Cache plugins (since disabled). IE: Lazy Load or similar.
Hello, @LiamTGCS,
This seems to be the cache issue on your site only nothing else, we have the Lazy Load built-in functionality in our Theme as well, you have to check Porto >> Speed Optimization Wizard as well once, and also check with your server cache as well.
Regards, P-THEMES.
Thanks team. I will have a look at the built-in Lazy Load. One thing that we did recently add was OpCache – may I ask if you have any knowledge or experience with OpCache. I can only assume so as most web servers would be using this.
I am not sure how this could be a caching issue though since this issue has only started to pop-up recently. The site was working fine before the Wordpress update, even with OpCache.
Please let me know if you have any insight towards this.
Hello, @LiamTGCS,
The latest update of WordPress is the major one and Major always have some changes or new features/design and it means some extra or changes in the core code so it might create little issues with the current running smooth site, and that may be with any plugin as well, so you have to Look through the OpCache doc: https://wordpress.org/plugins/flush-opcache/
Regards, P-THEMES.
Sometimes things are not meant to be.
First thing I try to do is remove or turn off the modal popup. I read the docs with WP Bakery… and should find a block named Newsletter Popup. Nope, it is not there… so i search around. Go to the theme builder and find it… this is where it is constructed. I delete it and well, no home page data after i refresh the page.
I remembered why i purchased and never used it.
To much options, to many configurations… 3 different builders and not up to date docs…
I purchased around 30 themes here, this and Metronic… both are way too much hasle to configure.
Hello, @mrtouz,
We are sorry for the inconviniance but yes time to time we updated our Theme and add more features and options in it, and we are also in a process of updating the documentation with latest features and options, so please be patience and also try to figure out the things, all are there in Theme Options, and you can contact us via our support system as well after purchasing the support extension because your 6 months of support period is expired 27/09/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Nice theme works like a charm
Thanks for your kind words
