5224 comments found.
How can I remove Tielabs access from Envato Market. It prompted to connect with envato and I guaranteed access but I now have to remove the access and I could not find any way to remove the access on themeforest/Envato options. it is not fair to have access to my purchased items. I connected mistakenly
Hi @imran_kanjoo!
Thanks for using Jannah.
We don’t have any access to your data or purchased items, the verification process uses the Envato official API to verify the purchases of our own items only. You can manage the API apps from here https://build.envato.com/my-apps
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
There are big problems with this version especially with Jannah Autoload Posts plugin
Hi @abdallahali25599!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
Nofollow Tag Test Your webpage is using the nofollow meta tag. You are advised to use this tag carefully since search engines will not crawl all links from your webpage.
Hi @dreamhouse2!
Thanks for your interest in Jannah.
Jannah doesn’t add any nofollow meta tags to any pages
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
How many domains are available to use upon purchase?
Hi,
Thanks for your interest in our theme.
According to the regular license of ThemeForest, you have to purchase a regular license for each website
Please check the license terms here http://themeforest.net/licenses/standard and this article for more info on Theme licenses and activation https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activationBest regards
Hello dear developers! I ask you to expand the possibilities of editing the mega menu and add other variations. If there are a lot of categories, it is buggy: a horizontal menu, when you hover over the first line of categories, materials appear, when you hover over them, you accidentally and inevitably find yourself on the second line and the materials change.
P.S. It would also be very cool to add widgets to the menu.
Hi,
Thanks for the suggestions, it is really appreciated.
We’re not working on that at the moment but I’ll pitch it to the team and see what they think.
If you have any more features requests please share them with our community by adding them to our ideas repository: http://tielabs.com/members/submit-your-idea/Have a nice day!
Urgent Need help! Help me please. I bought this Jannah theme yesterday Wednesday August 11, 2021 and I installed it but I cannot install the theme plugins, the extentions, and import the entire demo. Please help
Hi,
Thanks for purchasing our theme.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.
Click Here To Create An Account & Get Support
Thanks
After the latest update Sidebar Widget area is messed up in desktop and it’s showing the entire site again in sidebar
See Screenshot – https://ibb.co/NKzvFJC
Website Link : https://www.banglaquiz.in/
Not sure how but this problem got autofixed. May be some cache plugin issue.
Autoload post isn’t working even after disabling all other plugins.
Hi @openpress!
Thanks for using Jannah.
Try to disable the Rocket Loader option from the Cloudflare settings.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thank you . That worked. How do i make it work both same time ?
Hi How can I set first image in post to be the featured image pleas?
Hi @hdraye!
Thanks for using Jannah.
You need to use a plugin to do that, check these: https://wordpress.org/plugins/auto-set-first-image-as-featured/ and https://wordpress.org/plugins/quick-featured-images/If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
please add theme fonts to AMP version. thankyou
Hi,
Thanks for suggestions, it is really appreciated.
We’re not working on that at the moment but I’ll pitch it to the team and see what they think.
If you have any more features requests please share them with our community by adding them to our ideas repository: http://tielabs.com/members/submit-your-idea/Have a nice day!
There is a big problem with Tielabs we have been out of support for several weeks now. Anyone know what’s going on?
Hi @isabelle44!
Thanks for using Jannah.
Kindly provide us with the ID of your ticket to check.
Thank you, we look forward to serving you!
Best Regards.
Hi, Thank you my problem seems to have been resolved with the last update.
On the other hand I have another problem with taqyeem: the titles “h” are not well hierarchized and I do not have access to the parameters of the fonts and colors in the menu of the plug-in.
Thank you for your help and glad you are still here. I love and use your themes for many years.
Best regards Isabelle
Hi @isabelle44!
Thanks for using Jannah.
Kindly check this article https://jannah.helpscoutdocs.com/article/233-taqyeem-plugin-missing-styling-and-typography-settings
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I want to test the theme on separate subdomain, and after that to use it on my original site. Is it possible?
Hi @rami7250!
Thanks for using Jannah.
Yes, check this for more info https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activation
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I bought this theme for using Recipe & Tips theme layout I imported demo of recipe & tips but not same as your demo example, no border radius images and boxes. Please tell me where I customize border radius . I could not have seen in documentation about it.
please support us I already submitted ticket since 2 days ago #TIE-57263
Hi @umar-farooque!
Thanks for using Jannah.
You can enable the Rounded layout from the theme options page > Blocks Settings > Block Style
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi 1. I saw on the site that the JANNAH template was installed that it does not support EDD mode display modes. Is this solvable? 2- Is it possible to put a video index in this format instead of the image so that the user can watch the video before clicking on the content title? Like VIDEO HIVE
Hi @MRZANDIAN!
Thanks for your interest in Jannah.
1. Sorry, what is the “EDD mode display modes” kindly provide us with more details.
2. This option is not available in Jannah.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
I mean, I create a product in edd. Edd products are not recognized and are not displayed in the post type. Please create in the next updates.
Hi @MRZANDIAN!
Thanks for your interest in Jannah.
Currently only the “Posts” post type is supported in the page builder.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi, How can I disable the sub title from the wp administration?
Hi @almwhob!
Thanks for using Jannah.
Add the fowling code to the functions.php file:
add_filter( 'TieLabs/Settings/Post/is_subtitle', '__return_false' );
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Which theme loads faster, Jannah or Sahifa? Which is better for SEO?
Hi @FormasCreativas!
Thanks for using Jannah.
Jannah is faster and contains more features than Sahifa.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
What happened to support? It’s been 5 days now and still no email response.
Hello there. I used the nulled version of your theme for a while. I’m sorry about that, but I did this because I didn’t have the money. Now I will get my first money from adsense and buy your theme directly. Is it possible for you to give me a coupon code?
Hi @cemsid!
Thanks for your interest in Jannah.
Unfortunately, there is no coupon code system available on ThemeForest.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Also the header menu button isn’t working on mobile. it is all connected and somehow not working at all.
Hi @3gca!
Thanks for using Jannah.
There is a JS error on your website caused by on of the plugins, try to deactivate all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, How to remove “date” in google search. Exp. https://prnt.sc/1j35v70
Hi @zaheera569!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
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