39376 comments found.
hi,
how can i add out of stock badge on products it shows that there is an option for it in the documentation but there is no option for it in the theme options?
Hello @Ibrar45
The Out of Stock badge will come up on its own for you if the product inventory is being managed on the product level, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, Recently you have made changes to the way the theme is registered, I need to have access to the area I can manage all my keys from please, I cannot remember what key is associated with what site. Can you give me the link so i can mange the keys please.
Hi,
Avada now has a new registration system. The new change in the registration process offers an improved, streamlined registration process. You will need to follow the purchase code based registration method just once for each website and after that you’re all set to receive future updates and premium plugins etc.
If you have multiple purchases then you do not need to match the order of your listed purchases with a site. You can add the purchase code in any order. All we need to ensure is that the same purchase code is not used more than once (as the same code will not work in more than one site)
To register your site please follow the steps below:
a) Access the downloads section of your ThemeForest account, https://themeforest.net/downloads
b) Access your license via the download tab in the of your Avada item download button, Screenshot here → https://tinyurl.com/yegnoscv
c) Each single purchase of Avada will have its own respective purchase code. One purchase code can be used to register a single Avada install. If you do have multiple purchases then please use the code of each purchase to register a single Avada site, Screenshot here →
https://tinyurl.com/yj7py58j
d) Once you do add your purchase code, the domain with the respective purchase code will get updated in your support account, Screenshot here → https://tinyurl.com/yz49zxkf (you can hit the refresh button to update this). This can be seen at https://theme-fusion.com/support/account/ in the registration tab, Screenshot here → https://tinyurl.com/yg2cq7nu. This will allow you have a note of which purchase code is use in which domain
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Thanks for the response 
It doesn’t really help as I mentioned I have many sites and codes, do I have to re-register every site again? Also, I use a dev server to setup the sites before pushing live, the URL changes when the sites go live, how is this handled? Usually I de-register the site on the dev URL and re-register it on the live URL. Is there a way to at least see what codes you have registered for me and at what URL’s? Also, I get Access denied when i try to view your screenshot urls.
For instance BE and THE7 themes have a page I can log into and deregister licenses and re-assign them is needed.
I found the area in my account for this, Registered Purchase Codes – however I have added all my purchase codes and it does not display the associated domain – I have used the ‘Fetch Domain’ button
Hi
For site that have been updated to 7.3 (and above), you would need to register them via the site itself. (This would be a one time process). Once the code is added in the site, it will then reflect in the Avada support account area. You can register the site as and when you update them.
Thank you, Shaminder
I’m having a problem on some of my pages. If the amount of content on the page has not enough height, or if using a 3rd party plugin to embed content and also has not enought height, after scrolling down the page the footer and my left side meny are cut off on the down side and then if I scroll up the menu is cut again on top and doesn’t reappear. I have tried with the container options but not always works. Any suggestion? Thanks.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, after updating Avada I can not install and activate avada builder. Site pages are broken due to this error. Please let me know how to proceed with this problem. I have seen on support forum many users had the same issue. Our support has expired, but this should not be the case for a standard update to renew it. Thank you for your answer.
Hi,
We’d like to take a look at this for you. As this is not a support platform, pease send us a message with your issue description at using the form here http://bit.ly/2NJoU51 and we’ll get back to you shortly.
Thank you. – Abbas
Hi, thanks, as I wrote the support has expired, I can not open ticket on the link you have sent me
Hi,
You don’t need active support to use that form. Please send a message through that and we’ll get back to you.
Thank you. – Abbas
Hello, Please help
I created custom layout for blog Archieve.
Everything Works fine for example on Category achieve page, but on the main Blog page which is set in Reading from options. posts not displaying. why?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
please just tell me, my support expired and I never used this theme before it’s just so simple to answer me, please
Hi,
We’d need to login and check your setup. As this area is not a support platform and is meant for pre-sale queries/generalities, please send us a detailed message at support@theme-fusion.com along with your login info and we can take a look at this.
Thank you. – Abbas
I’ve sent the email please check. Thank you so so so much <3
Hi,
Thanks for the email. We’ll respond shortly. Let’s continue the conversation there.
Thank you. – Abbas
Hello, I have a slider at the top of my homepage, but it’s not visible on mobile… Where I can change this? Thank you!
Hello @Pierodellemonache
This depends on how the slider was assigned, if its assigned from Avada Page Options you might need to check the slider fallback image area and make sure no image is assigned there, if its assigned using the Container please check visibility settings and conditional logic for device type in the container itself.
If you need further assistance with this, please open a support ticket and our team will assist you further.
Thanks
-Ammar
Thanks!!
We’re glad to assist.
I never used, i never published, but you declined for my refund request.
Hi
We have not recieved any ticket from your ID for any request.
Create a support ticket using the link below and our support team will assist you
Click Here To Get Avada Support
Thank you, Shaminder
Hola,
Desde la ultima actualización tengo problemas con la visualización del sitio. El Slider Revolution que esta en el index queda superpuesto por el resto de la información del sitio (elementos) Y la visualización de las miniaturas dentro de los productos también se vio afectada. Tengo todas las actualizaciones de avada, plugin y parches.
Saludos
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
How to add a condition to display a button element only in Microsoft Edge?
Hi
Currently there is no browser specific conditions. You can try to use a media query in custom CSS and target edge.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, is there a way to have a custom layout header with a mega menu? So far all I’m seeing is you can have a standard drop down menu when you use the custom layout headers. Please confirm. And if there’s a way to have pictures and information in the mega menu using a custom layout can you point out which demo you have that is doing this so I can give the demo a try?
HI
A mega menu will work in the custom header in the same way it would work in the legacy header. I am not quite sure what you do mean by pictures with information but you can use widget to add a mega menu.
You can check our university demo for such a setup, https://avada.theme-fusion.com/university/
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi – trying to register for theme-fusion.com support account but it says the purchase code was already registered to another email address. How can I find out which email address that was? Thanks.
Hi
Please email us with your purchase code on support@theme-fusion.com. Our team can then check this further for you
We look forward to helping you!
Thank you, Shaminder
Hello everyone, good afternoon.
I have a doubt.
We are using WPRocket and would like to know.
Which JS and CSS files should we ignore in minification and delay?
We’re having problems with Woocommerce, and we’ve noticed that it’s due to the JS delay, however, we need to know which one is causing this.
Thank you very much
Hi
Most likely you have the CSS and JS compiler enabled by going to WordPress admin panel dashboard → Avada → Options → Performance.
In such a case please exclude wp-content/uploads/fusion-styles/ and wp-content/uploads/fusion-scripts/ folders
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I created a ticket a couple days ago and want to make sure you received it? Thanks
Hi there
A member of our team replied to your support ticket 11hrs ago > https://d.pr/bbhNLj – please check your email inbox.
Thank you kindly, MB
They did, the reply went to the spam folder. I marked you as safe so that it goes to my inbox now. My apologies, thank you for the quick response!
No worries, have a good day ahead.
Hi! I want to build site for my client… how many website can I make using regular license?
Hello @ZanDaph
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Currently we are using Version: 3.0.1 – where can I find the older versions so as to bring our site up to the par. Thank you.
Hello There
We have a very detailed article that explains where and how you can update from an older version to our latest one that is 7.4.1 step by step, all you need to do is follow the guide, the document post also have the download links for older versions that are required in this case => https://bit.ly/3Cw0Fke
If you need further assistance with this, please open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
There seems to be a bug in the latest update somewhere that breaks the avada form. Working fine until the latest updates and then doesn’t submit anything to database or send email submission.
Hello There
We do not have any of the issues above with the contact form submission so this must be coming from something else on your system that we need to check, we need you to please send us a support ticket regarding this issue further with your complete website details and our team will check this out for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I want to use avada like a marketplace site with multiple vendors, is it possible?
Hi
Avada makes use of the Woocommerce plugin to create an e-commerce store. The current query would depend on the capabilities of Woocommerce. Woocommerce does offer a multivendor plugin so you can create a similar platform so you would need to check this further with Woocommerce. As for Avada, it will work well with Woocommerce
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi, Any Directory listing features? how we can achieve that?
Hi
Currently the theme does not have a directory listing feature. This would require a plugin or custom code
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Unable to do patch update, i refuse to pay for support again for this, this sort of thing should not happen. I have given 1 star rating due to this. will review if I get the help as my site is currently not functioning. This is costing me money daily. I will consider legal action if this is not resolved asap.
duplicate
Hi there
Envato introduced support renewal, theme developers did not, and no one forces you to renew your support. It is up to you entirely. We have multiple channels that can be used to contact us, one of which is here > http://bit.ly/2NJoU51 . Likewise, whether you choose to reach out is entirely up to you.
Thank you, MB
Hello! How can I manage the section “leave a comment” ecc… in single posts? Thank you!!
Hello @Pierodellemonache
This can be controlled from WP dashboard > Settings > Discussion Tab further and can also be controlled on individual post level, if you want to learn more about this please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
