23244 comments found.
Hello how are you? pre-purchase question.. i like the design. The product will not be sold. Can I disable the sale?
Hello, @AnatoliaCreativeCom,
First of all, thanks for showing your interest in Porto WordPress 
If you do not want the store functionality then simply you have to deactivate the WooCommerce plugin and your site will no longer work as store.
Regards, P-THEMES.
Hi, is there an expiration date for updates? We tried several times updating from 6.1.4 to 6.1.6 but there is always an error-code “Purchase Code is not valid or could not connect to the API server! Please try again later”. Thanks
Hello, @RadweltEhningen,
You have to reset the purchase code and then reactivate the Theme again and then try to update the Theme.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hi,
I’m interested in buying this theme. Can other vendors create accounts and sell their products on the platform?
Demo 22 has a “Become a seller” on the top right; what features do they have access to? Any docummentation on this?
Thanks
Hello, @ikenshop2,
First of all, thanks for showing your interest in Porto WordPress
Yes, Dokan and WCFM multivendor plugins are included in the Theme package which allows you the functionality to create multi-vendor store and you can use anyone as per your requirements.
Regards, P-THEMES.
Hello! Sir, take respect
Sir, i need help, actually i want to know how to hide some hidden product which is i don’t want to show my front page.. in front page i’m using “proto widget latest product”
Best Regards!
Hello, @kashfulecommerce,
No, Sorry to say that but there is no such option in that element or in our Theme for it, that requires Customization.
Regards, P-THEMES.
Neither the Standard Demo Import of the Secondary Demo Import are working on my server. Is there any other options. Check how crazy this looks. https://delta8whitelabel.net
I tried every builder option and they all come out all messed up
Hello, @dmallon33,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/DW9PJGjc it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/06/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
How can I change the default featured image thumbnail to the porto video thumbnail instead
Hello, @David040,
Where you want to change the Featured Image as with Featured Video? on products? on portfolios?, or on any other Custom Post Type?
Regards, P-THEMES.
On the products
Hello, @David040,
Not the default, but you can add the video as a thumbnail to the products by editing the product and that video thumbnail will appear at the very last in the gallery of the thumbnails of the products, this is how it works and this is the default functionality of the Theme, you can not change it except core customization.
Regards, P-THEMES.
Hi, i got important question please that i can’t change using Custom CSS or Porto settings : How is it possible to changer color of star ratting system – it’s actually been grey and wanted to change star ratting into other color.
Regards team,
Hello, @skuud,
Yes, you can be using Custom CSS, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache: https://postimg.cc/bZXy5NBB
.star-rating:before {
color: black !important;
}
Regards, P-THEMES.
Hi there
We have a website that is built on Porto theme -> https://drabizerkapadia.com/ The issue we are facing is, we cant add plugins and do changes to the theme code, while checking the issue we figured that we have to add the purchase code to the website. But unfortunately, our previous website development company don’t have that, I think they used the same theme multiple times. Can you please suggest the possible solution for this and how much it will cost?
Waiting for your reply
Thanks
Hello, @Jitendra7838,
If you have the purchase code then follow this: https://themeforest.net/comments/27079683 and if you do not have the purchase code then you have to purchase the license again and then go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to update the Theme and Plugins, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
what does this message refer to? Porto Notice: Your access is temporarily blocked due to the connection limit to the API server. Contact us from Porto support to unlock it.
Hello, @biotechltda,
This means you have used the same purchase code multiple times, and the limit has been exceed, so now you have to explain it to me where and why you have used the same purchase code multiple times, and for your purchase code: a66ceffd-** I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
hello again I get this message… Porto notice: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @biotechltda,
I can see you have purchased 4 licenses, so I do not know with which purchase code you are facing the issue, so please contact us via our support system with a particular purchase code and with the particular site WP-Admin URL and Login details so that we will check it for you on your site and help you out in solving your issue.
Regards, P-THEMES.
Hello, I’m trying to convert my site that is using 3.64 to 6.0, how can I do this and not lose anything, I want to do is just update the software. Thanks
Hello, @ingenuitor,
You have missed a lot of theme updates in between your current running Theme version and the latest version and a lot of features, designs have been added and removed in-between versions of the Theme which you have missed, so those changes would not be possible to revert back without Customization.
You can check the changelog of the Theme here: https://www.portotheme.com/wordpress/porto/documentation/changelog/
And here is the article on how to update the Theme manually: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 04/01/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Hello, I have some questions I would like to ask before I buy this theme. 1-I will sell digital products. (such as game keys, e-pins) Is your theme suitable for the sale of these products? 2- The currency of the products I supply may differ. I buy some products in dollars and some products in euros. Does it allow me to choose a different currency for the supply price when adding products to the site? 3- Can I define a special discounted price for the users who are members of the site? 4- Can I offer currency support and different language support on the site? 5- Can I integrate any company I want into payment methods? 6- Can I make the customizations I want when I buy this theme? Are there any restrictions for customization in the theme? 7- Can users buy products without registering on the site? Does this feature exist?
Hello, @komoxti,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can simply sell digital products using our Theme as well, It is based on WooCommerce for the store functionality and WooCommerce has the default functionality for Digital Products: https://docs.woocommerce.com/document/digital-downloadable-product-handling/
2. No, Sorry to say that but there is no such functionality for the currency of half of the products is Dollars and half of the products is Euro, You can set the complete store in single currency only and you can change the currency using currency switcher for the complete store and you can use this plugin for currency switcher: https://wordpress.org/plugins/woocommerce-currency-switcher/
3. You can try with any third-party plugin for it as there is no such functionality by default in WooCommerce.
4. Yes, you can, using WOOCS and WPML plugin.
5. By default WooCommerce provides these payment methods: https://learnwoo.com/woocommerce-default-payment-gateways/ Other than that you have to use any third-party plugin which better meets your requirements.
6. No restrictions for Customization in our Theme, you can Customize it as per your requirements.
7. Yes, this is the default functionality of the WooCommerce: https://postimg.cc/vgGpQksq
Regards, P-THEMES.
Hello, My client have interest to purchase this theme for our multiple projects. so our question is, do we get all the templates/demos with one single purchase?
Hello, @cmetric_user,
First of all, thanks for showing your interest in Porto WordPress
Yes, you will get all the Demos with the purchase, but you can only Import and use the single Demo on the single site at the single time, If you want to change then you can remove the previous demo and Import the new one as well.
Regards, P-THEMES.
Hi i tried to insert the license key for this theme (Purchased) on this site https://desarrollo.gallerylabstore.com/ and i get this message cURL error 28: Connection timed out after 10001 milliseconds. By the way the license i currently have, was used before, on this site, https://fastjewelryrepair.net/ But as u can see that, site no longer uses Wordpress (since last year) so thats why i am using it for another site. What could be the problem, thanx.
Hello, @fastjewel,
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
thanx, reseted the previous license but the problem persists? or this message: cURL error 28: Connection timed out after 10001 milliseconds. what could be the problem? thanx
Hello, @fastjewel,
Please read it here: https://docs.presscustomizr.com/article/326-how-to-fix-a-curl-error-28-connection-timed-out-in-wordpress and contact your hosting provider for help on this, this issue is server related issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
i changed my website for licence. I change the name of website but i can’t change license.
i ve 2 licenses to migrate to my new change name websites
Hello, @marrakechluxury,
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Trying to use a purchase code, I am getting “Purchase Code is not valid or could not connect to the API server!” IT is a valid code, when I try to go to the support area to “reset” it. Your system shows my email as invalid. I have been using the same account login for a few years. any suggestions how to proceed? I have three purchase codes that I have no active site for, I am trying to find out if they are assigned to a dead/iinactive/test site..
Hello, @kharmachanic,
You have to reactivate the Theme, Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to update the Theme, I am sure you will not finds this issue anymore.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
And if you are unable to create the support account on our support system, then please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check/verify and create the support account for you: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
I bought it and even extended my support for 6 more months. Today I tried to update the theme few times but it says An error occurred while updating Porto: Purchase Code is not valid or could not connect to the API server! Please try again later. How do I solve it?
Hello, @dippi1,
You have to reactivate the Theme, Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to update the Theme, I am sure you will not finds this issue anymore.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Thanks for replying. Tried that and now it says Sorry, it could not connect to the Porto API server. Please try again later. so I can’t activate it.
Hello, @dippi1,
Ok, Now please contact us via our support system with your site WP Admin Login details so that our experts will check and solve it for you on your site.
Regards, P-THEMES.
In update to version 6.1.6 the changelog mentions a fix to theme.js, I had hoped this was to resolve the CF7 issue that is stopping all forms being able to re-submit if an error is made by the user on initial entry and submitting. This is appears to still be present in version 6.1.6!
In `wp-content > themes > porto > js > theme.js` (lines: 6207 > 6216) & `theme.min.js` also.
I keep removing this block of JS currently to remove the issue of CF7 forms not being usable after user entry being wrong and trying to submit, otherwise our users simply cannot submit the forms.
This will be impacting all Porto based websites using CF7, I suspect many have just not tested the scenario and are unaware and loosing leads daily.
I submitted this issue some time back and was informed it would be resolved in the next release? We are now two versions on?
Code causing the issue is:
` $( ’.wpcf7-form .wpcf7-submit’ ).on( ‘click’, function ( e ) { if ( $( this ).closest( ‘form’ ).hasClass( ‘processing’ ) ) { e.preventDefault(); return false; } $( this ).closest( ‘form’ ).addClass( “processing” ); } ); $( document ).ajaxComplete( function ( t, e, i ) { $( ’.wpcf7-form.processing’ ).removeClass( ‘processing’ ); } ); `
Hello, @ASUKEnvato,
Sorry for the inconvenience. We are still in fixing this issue now. We will let you know if we have any progress. It might be taken some days to fix. you can track the updates changelog of the Theme here: https://www.portotheme.com/wordpress/porto/documentation/changelog/
Thanks for your understanding.
Regards, P-THEMES.
When i push code to server. It’s active normally. But when i active code on loalhost. It’s notified “Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.”. Sometime. I try to modify on localhost but i can’t access it. I send e-mail but i don’t receive anything from your team. Can you help me check it?
Hello, @hatitedy,
You are using the same purchase code on more then 50+ IP’s https://postimg.cc/KkyRgsKS , Why is it so? You have to explain it to us, as this is againt Envato policy and Envato will take legal action against the websites using ilegall license.
Regards, P-THEMES.
Hello,
The primary banners on my website aren’t mobile friendly. How can I make it.
Please check glassycart.com
Any code or help that whill make banners settled coz they are not placed using Slider Revolution.
Thanks!
It is solved, i have found the solution in previous messages.
THANKS!
Hello, @Brandcapitals,
Sound’s Good!!! that you have found the solution by yourself. You are the best
Thanks for contacting us. Have a great day!!
Regards, P-THEMES.
Search form is too height in demo 36. How to decrease the search form height?
Hello, @sinin,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the values in the given code as per your requirements.
@media (min-width: 992px){
#header .searchform input, #header .searchform select, #header .searchform button, #header .searchform .selectric .label {
height: 30px !important;
line-height: 30px !important;
}
}
Regards, P-THEMES.
