917 comments found.
Reporting a bug not asking for help. Header builder creates an href to our logo using http, not https. So our logo on our secure site won’t even appear in Chrome. At least it appears in Safari.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Reporting a bug – not asking for help
Your system won’t permit me to submit this bug report as our support has expired. I shouldn’t have to renew support to report a bug in your software.
Hi,
Please send your link website for us to check.
Thank you!
Hi,
I have checked your website and found the problem with your logo. Please reupload the logo to change the URL from HTTP to HTTPS.
We use the standard code from Elementor, so all the code in the theme is working fine: https://developers.elementor.com/elementor-controls/media-control/
Thank you!
That seemed to work. Maybe a bug in early Elementor versions? Thank you.
Great work, Thank you!
Hello, I purchased this theme a few days ago and I am using one of the templates. We cannot seem to get our logo to the correct size to insert it on the header. Can you assist please.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I am new to blogging and I have started a new website about extended stay hotels near me, but I have a lot of questions about how to set it up and customize it? Do I need to hire a new designer or can I do it myself? Are the results reflected in the current rankings? Will it also be mobile-friendly?
I don’t know what to do, that’s why I need your input beforehand. Take a look at http://www.weeklyhotels.com/ to see what they recommend for me
Hi,
Sorry, please hire a freelancer here to help customize your website: https://studio.envato.com/
Thank you!
Hello,
How can i activate “Duplicate / Clone” option for portfolio pages? I need to duplicate the pages with a simple click.
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Good Afternoon I have just purchased your theme & installed home 1 the slider is not showing up at all. Please help!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Please advise how I can add the Google Analytics tracking code to the site.
Regards, Tommy
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello there,
I like the style of home 8 and 7, in the demo I saw that the rest of the pages are in a different style, my question is, if you go for “home 8” the rest of the pages will be more like the style of home 7/8 or you have to it yourself?
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi
I don’t know how I managed to lose the main image from my homepage. It was one that you use on your Engitech theme on Theme Home3
I haven’t got this site live yet so am working off my host.ini so you won’t be able to see it
I can’t see the image in my media library or in the revolution slider. Is there anyway I can import this page from the zipped folder? I had a look but have no idea and none of the images were the one I had.
I look forward to your reply as we are close to going live until now.
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
Thank you for building an awesome theme. Just purchased it. One question though, how do I change the logo? I will appreciate your prompt response.
Hi,
Please read more this documentation guide: http://oceanthemes.net/docs/engitech/1-header-content/
For others problems need help, please submit a ticket on our support system: https://oceanthemes.ticksy.com/
Thank you!
Hi, I read that I need to write you to give me the PSDs of the theme.
Thanks.
ok already did.
I sent the download link to your email, thank you!
not able to install plugin Contact Form 7 in theme OceanWP engintech, Can you please help, I tried flushing the folder in FTP too, but didnt work. Please help Thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
We have purchased the theme but the Elementor part of the theme is not active in the package we purchased! Can you please fix this or let me know what I need to do?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi Sir, how can I update PHP version of my website. I’ve this error on website health. Thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, We are having issues with the swap of language (French / English) for the header (desktop and mobile versions) and the footer. We manage to configure proparly the main menu destop version for the header (the swap works normaly) but the mobile menu of the header as well as the footer never swap (they are always in French, even when we click on the different flags). Do you know how we could fix this ? Best regards
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I just installed the theme and imported its demo data too. But the shop page shows Error 404
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Best regard,
I’m trying to download the playschool theme with all the files and documentation, but it downloads a zip that doesn’t have them all.
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
You need to have a license on Themeforest to get support. We don’t support customers whoes downloaded from Envato Elements.
This is users term: https://elements.envato.com/user-terms
Hope you understand. Thanks.
”””” Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. ””””
What do I do to make this work?
Hi,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
Hi we got some issues when onclick install demo Elementor is not working, we bought Elementor Pro
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, please tell me, how to activate a license?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi There,
Please can you advise why my website loads so slowly with Engitech theme? Or if you can provide some advice on how I can make it load faster?
Website: https://www.fluxlabs.co.za/
Here are a few steps that I have already taken: > Images all JPEG instead of PNG > “Smush” image compression plug-in active > “W3 Total Cache” plug-in active
Many thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you