130 comments found.
great support SmartDataSoft
Thank you SmartDataSoft for your awesome customer support
Do not forget to rate our theme and write testimonial about us We are happy to help our customer
Thank you
hi sir,
I purchased your theme today and try to import demo data but I got some errors . I attached error related screen shots with this ticket. please give me a proper solution.
my logfile URL is https://ponmanycharitabletrust.com/wp-content/uploads/2021/07/log_file_2021-07-24__17-53-58.txt
Please open ticket in our support system article will help you
again the same error comes( after import demos… pages body is showing as text. Demo is not showing properly. In the download file also demo content is not there to manual import. 2. If redux plugin activated, widget page is giving error. 3. owl.js & owl.css is missing. Some .map files are also missing)
in console there are so many warnings and errors throws
in dashboard shows messages , Your theme (loveus) contains outdated copies of some WooCommerce template files.
There are so many issues. 1. after import demos… pages body is showing as text. Demo is not showing properly. In the download file also demo content is not there to manual import. 2. If redux plugin activated, widget page is giving error. 3. owl.js & owl.css is missing. Some .map files are also missing.
Please need urgent help to fix this things.
We are sorry for the inconveniences. We will release a update of the theme and plugin today. This will fix all the issues you are facing. thank you
Hi,
1. Is it possible to show a list of all donors ? 2. Is this theme compatible with the WPML ? 3. May I know what is the donation plugin for this theme to use?
Best Regards
Hi, 1. https://smartdemowp.com/loveus/our-services-copy/ you can use this to show the donor list. 2. This is compatible with WPML. 3. we used charitable plugin for the donations. thank you, SmartDataSoft Team
1. As I see, https://smartdemowp.com/loveus/our-services-copy/ this page is for the volunteer name instead of donors.
2. Besides the donors name, is it possible to show the donation amount for each donors?
3. Is there any ways to send a digital donation certificate to donor in order to be shared to social media after make donation?
1. you can use that sections manually for the donors too. 2. We don’t have that option right now in our theme. 3. We don’t have that option right now in our theme too. thank you
Hello, The slider stop moving. Although there are many slides, it only shows the first slide. Please advise!
Hi, Is your theme and plugin updated? Keep your theme and plugin updated this will fix the issue, if you want you can open a ticket in our support system we can check the issue for you. Thank you
Hi, The theme is up to date and this issue happened after updating the plugin.
Please open ticket in our support system, our support team will investigate issues. Thank you
To open a ticket I have to pay $24 USD to get support for 6 months? This issue is a bug that you need to fix. I have purchased the plugin to be working and running.
Hello, there are hundred of customers who are usually this theme, whenever found any error from other. It may be your site any third-party plugin issue or conflicts. If you want to investigate by us you need to open ticket in support system. Without open ticket from our end it is not possible solve your unique issues.
Thank you
Hi, My slider stop moving. Although there are many slides It only shows the first slide – Can u help me?
Hi, Please open a ticket on support.smartdatasoft.com we will fix the issue for you. Thank you, SmartDataSoft Team
Hello, Does the theme support RTL yet?
Hi, We are really sorry to tell you that our theme doesn’t support the RTL. Thank You, SmartDataSoft Team
update failed La mise à jour a échoué : L’archive n’a pas pu être installée. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature is the zip correct?
Hi,
This type of error sometimes occurs for the licensing issue. Try deactivate and reactivate the licence that you have then again try installing. This should solve your issue.
Also if you have this licence you got on another website then you should remove it because our licence is a one time only use licence code so you can’t use them on multiple sites.
If you are still facing this issue then give it a time wait for an hour or 2 then again install it then the install will be done sometime this error may show up because maybe our server and your site server can not communicate properly.
Let us know if you face any more problem.
Thank You
SmartDataSoft Team
thank you, it works by deactivating and reactivating the licence
Hello, Following a new update, I again have an error to do loveuscore. As to specify before I deactivated the license but now I can not activate it any more whereas I do not have another site which uses this license. It’s really hellish
If you do not activated other site alreday activate message will not show. This happen when user change domain after activated site. From one domain deactivation not remove other cross domain. Right now our office is closed. You can email from our profile page with your purchase code. At the morning we will check and remove that Thank you
Indeed we put the site online on a different domain name. I can’t see where in my profile to email you the purchase code. Can you tell me the place please?
From theme forest download area you will find the code
Thanks for
yes I have the code but where I send it to you. You have not email. I will not post it here on the forum
From profile page you will find from to send message
Does that theme has a child theme that comes with it?
Yes, we provide child theme.
I have purchased elementor pro, when I tried to install it and work using it, the header disappeared. Is your theme compatible with Elementor pro or shall I take out the pro plugin, knowing that I am using the elementor pro in many places on my design.
Please advice
Please update our theme an plugin it may work. Or open ticket in our support system right now we are in vacation. We will release update after Monday if this issue exits. Sorry for the inconveniences
Hi there, where can I edit the mobile menu? I couldn’t find the place for it. Thanks
Please is open ticket in our support system for any technical help
My Support is expired but I need a very small help. In the Charitable Campaign, I need to change the button text from DONATE NOW to Sign Up or Become Our Member.
How do I do that?
you can use loco translate plugin for that. Thank you, SmartDataSoft Team
Hello, I have an error updating the LoveUs Core:
An error occurred while updating LoveUs Core: The archive could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature
Can you tell me how to fix this problem please? Thanks in advance Olivier
This type of error some time occurs for licensing issue. Try deactivate and reactivating the licence that you have than again try installing. This should solve your issue.
Also if you have this licence you got on another website than you should remove it because our licence is an one time only use licence code so you can’t use them on multiple sites.
Let us know if you face anymore problem.
Thank You,
SmartDataSoft Team
The solution to deactivate and reactivate the code works thanks!
do not forget to rate our theme and support us by making it more popular thank you
Hello,
I have two issues that are really pressing.
1. When products are added to the cart, the icon doesn’t show any number to count how many products have been added to the cart.
2. When you view each product, the related products below the product page show really large I would prefer them to be small and arranged in a row.
I have created a support ticket #32806. Please help
Hi, We have replied to your ticket please check it. Thank you for being patient with us. SmartDataSoft Team
Hello, this theme looks great, i want to purchase it but i need to know if users can donate with it using woo commerce.
Hello, You can check charitable plugin which we have used. Thank you
ok!
Hello, does your template work with any affiliate plugin ?
Sorry we have no idea about any affiliate plugin.
If i buy your theme Loveus and no afiliate plugin will work with it, can I cancel it and receive money back ?
Ok
Everything was working fine with my site and now Im trying to update the theme and it wont. It says the key is active on another site. I have a support ticket which said deactivate then activate again…NOW after trying to reactivate it wont.
I have remove the old licence please try to activate now Thank you
Anyone seeing an issue with CHECKOUT page. The Credit Card fields are not showing up – they are shrunken to only show a tiny field fitting one character.
Please open ticket in our support system with you issue, our team will help you
Thank you
Is this theme $39 (as shown in theme’s main image) or $49 ?
Hello, Our theme price is increase. You can wait till we again give discount next month Thank you
My website is getting hacked every time …
Kindly help me with that
Hello, hacked occur to your server issue or un-secure plugin used or low secure password. Use strong password and user name other than admin. Rename admin URL
Thank you
