23244 comments found.
Hi , I have purchased the theme…my website was working fine..but now my website is showing (There has been a critical error on this website) and when i disable Proto theme Functionality (Plugin) the error is gone…this plugin is causing the error..and without it my website is not functioning properly. I need a solution ! ASAP!
Hello, @Rizwanadv,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hello, Really happy with the theme. Since the update of Elementor, I have a critical error :
“Une erreur de type E_COMPILE_ERROR a été causée dans la ligne 468 du fichier /home/uovlrng/www/wp-content/plugins/porto-functionality/elementor/elements/porto_section.php. Message d’erreur : Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker”
How can we fix that really quickly please
Hello, @DamienChay,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
The Porto – Theme Funcionality Plugin is crashing my site. Please fix this as soon as possible! -> https://take.ms/kUoNF
Fatal error: Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in /home/customer/www/meya-design.mx/public_html/wp-content/plugins/porto-functionality/elementor/elements/porto_section.php on line 340 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello, @derjanstein,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hi, Love the theme! I’m Very happy! real quick what is this mean? just imported products to woo commerce and i got this: Fatal error: Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in /home4/**/wp-content/plugins/porto-functionality/elementor/elements/porto_section.php on line 503
At least im not alone 
from elementor log:
wp-content/plugins/elementor/core/kits/manager.php::221] Trying to get property ‘post_status’ of non-object [array (
‘trace’ => ‘
#0: Elementor\Core\Logger\Manager -> shutdown()
ALLRIGHT, GUYS JUST ROLL BACK TO VERSION 3.XXX ON ELEMENTOR AND GOOD TO GO FOR NOW
Hello, @phozeex,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hi, on the site I get the message “critical error on the website”. I deleted and reinstalled the theme but every time I activate the theme I get the message again. How come?
Hello, @forzainter77,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
what is your theme difference from the flatsome? is your theme speed fast? look at this website for references: https://www.aircompressorstrade.com thanks and we have other projects and may consider to use a different theme for option…
Hello, @XYZTTET,
First of all, thanks for showing your interest in Porto WordPress 
There are many reasons to choose Porto WordPress for your Project some are listed below which makes Porto WordPress better to choose from as compared to other Themes on market.
1. Optimized for Speed Performance and have own Speed Optimization Wizard as well.
2. Ultimate WooCommerce Features and have many of the pre-built elements as well.
3. Powerful Theme Options, easy to use with just Options.
4. The Best Customer Support team.
5. Works fine on low-level servers as well.
6. Always keep Theme updates.
... and much more.Regards, P-THEMES.
thanks, your theme looks great however, features and stying looks perfect. however can you tell me how to build a accordion page like this? https://answerstoall.com/object/does-oem-mean-fake/ does your theme have this page stying feature?
Hello, @XYZTTET,
You can check our theme accordion element all the possible styles here: https://www.portotheme.com/wordpress/porto/shortcodes/accordions/
Regards, P-THEMES.
Hello, I’m trying to translate the theme to Spanish but are unable to translate fully, some things are in English and some in Spanish, could you help me please?
Hello, @Seintoyo,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/4402459936785--61-How-to-Translate-Porto-WordPress-using-Loco-Translate-Plugin- and if you will still need any help, then please contact us via our support system with your site WP Admin Login details so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
Hello there, I know my support expired but I need a quick help, how can I deactivate this bar – https://ibb.co/MG4f9PW Please help out. Thanks
Hello, @whitesoftx,
Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder in Customizer and remove all the elements from there from Header Top and publish it and check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
i was transfer my website now its shows below massage and not activate my license kindly check and let me know please its urgent!!!
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @wpmacreatives,
That issue occurs when you tried to use the license multiple times, why you have done this, please explian as this is agaist Envato policy, one license is for one URL/Site only.
And for now, I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Help how to update the theme? I’m using PORTO 5.3.1 now. I want to update to 6.0 without any issues.
Hello, @feliasdesigns,
First of all, please note that you are using very old version and you have missed a lot of theme updates in-between your current running version and the very latest version so a lot of features/options have been added/removed from the Theme and also the design of the Theme has been changes a bit a as well, so those all changes will not be reverted back except Customization, you can check the changelog of the Theme here: https://www.portotheme.com/wordpress/porto/documentation/changelog/
And for updating the Theme, please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
We are creating a website on the Porto theme. We wanted to update the theme, but it gives the error ” The update failed: The purchase code is invalid or it is impossible to connect to the API server! Please try again later. ” The key is entered, the development takes place on a subdomain. How do I update the theme?
Hello, @Va_Ku,
You have to reset the purchase code first and then reactivate the Theme and then try to update the Theme.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
hello, I want to make a site where more than one person can sell, can this be done with your theme?
Hello, @gunerdogan119,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can achieve it using our Theme and one of the MultiVendor plugin like Dokan or WCFM and both are pre-packaged with our Theme.
Regards, P-THEMES.
Hello,
I want to buy this theme, but first I wanted to ask you: If I am not sure what demo suits best to my project and haven’t seen all the demos yet, which one should i install in order to get most of the elements? The main one?
Do I get all the features & elements in all demos regardless of which demo I install?
Thank you in advance!
Hello, @MarioDemko,
First of all, thanks for showing your interest in Porto WordPress
You can check all our pre-built demos here: https://www.portotheme.com/wordpress/porto_landing/ and yes most of the elements have been used on the Main Demo.
Yes, you will get all the features regardless of any demo you will install.
Regards, P-THEMES.
Hi guys, I’m not able to activate the theme. The following error appears:
Error connecting to Envato API. Please try again later.
Hello, @bassanezi,
You have to reset the purchase code and then try to reactivate it.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hi Porto,
I have theme Porto (father) and Porto (child), but I have to update the Porto (father) manually.
Question is in the Setup Wizzard – child theme how I have to proceed ?
I only have to place the name of my child theme (already existing) or I have to press “create and use child theme” ? I suppose not because child theme is already created.
https://www.candleart.es/PREGUNTAPORTO.JPGthanks a lot,
Hello, @Joaquim_,
If you do not have the Child Theme and want to use the Child Theme, then you have to click on “create and use child theme”
Regards, P-THEMES.
ok thanks,
I understand that If I have the Porto father and child installed and I want to update the father (update manually by FTP), I don’t have to touch anything in the child in the Setup Wizzard.
https://candleart.es/father.JPGcorrect ?
thanks
Hello, @Joaquim_,
Absolutely correct
Regards, P-THEMES.
Hi Porto,
Can you tell me where I can download the Bakery Pagebuilder last version to update it manually?
I have problems to update it in the normal way.
thanks,
Hello, @Joaquim_,
You can download the very latest version of the plugin from this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667477--34-Latest-WP-Bakery-Visual-Composer-and-Ultimate-Addons-for-Visual-Composer-and-Slider-Revolution
Regards, P-THEMES.
Do you have a demo just like your front page preview?
Hello, @Scotlandweb,
No, Sorry to say that but there is no such Demo.
Regards, P-THEMES.
I want to use my theme on a sub domain can you reset my purchase code so I can use it on that please
Hello, @Scotlandweb,
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/11/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Porto,
Please, I’m updating version 6.1.6 and following error showing: The package could not be unzipped. PCLZIP_ERR_BAD_FORMAT(-10) Unable to find End of Central Dir Record signature.
see: https://www.candleart.es/errorPorto.JPGAccording my hosting is not refering a hosting problem, says 2 reasons: 1. first some bug in the plugin / theme or 2. that the file you are trying to extract is not really a .zip.
I have read similar error (but not the same) and Porto says deactivate the license and activating again, but I don’t know if this solve this error or I have to do something more ?
Please I need to solve it urgently. Thanks for your help.
Candle Art Joaquín
I have done this but not solve the error: Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to update the Theme, I am sure you will not finds this issue anymore.
maybe I have to regen the license number deactivate and activate again ? I don’t know how to do it
Hello, @Joaquim_,
First of all, please reset your purchase code and then reactivate the Theme with same purchase code and then try to update the Theme and Plugins, Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
OR
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
Regards, P-THEMES.
Hello, @Joaquim_,
1. Yes you have to unregister it from there and please do not show your personal and confidential information here as this is the public platform and that is the reason I am removing your last comment, for provide conversation you can contact us via our support system here: http://portotheme.com/support
2. You have to go to Porto >> Dashboard and reactivate the Theme from there again.
3. Yes, first you have to click on Deactivate button.
4. And then yes again you have to activate the Theme with the same purchase code.
This is not the issue, and you will not face this issue again, and if yes then you have to follow the same steps.
Regards, P-THEMES.
Hi Porto,
Same error is showed, I have followed all steps.
1. In case I open a technical support ticket, how many time can spend? Is free ? 2. My web will be unnavailable? Is a shop. 3. If I select yes can deactivate pluggins and edit site, my web will be unnavailable? and how much time ? 4. Any other solution I can do by myself ? But I prefer to not update theme manually I do not have experience.
PD: Pagebuilder presents the same error in the update. Can you give me the link to download manually ?
Please im very worried for that.
Joaquín
Technical support works saturday and sunday ?
Hello, @Joaquim_,
Yes, the Technical Support team words on Saturday but OFF on Sunday.
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
thanks and regarding this queries ?: PCLZIP_ERR_BAD_FORMAT(-10) template can’t be updated
- How much time normally can take Technical service in arrange it? - How long is the wait time ? - My web will be unnavailable ?
thanks, Joaquín
Hello, @Joaquim_,
As the team will be on weekend now, it will take around 10 minutes in solving the issue when your ticket will be addressed.
Regards, P-THEMES.
Hello, I am altering my website using subdomain with porto theme .. Is it possible to use the same license key for subdomain.. If it not possible how can i import demos
Hello, @Deva89,
No sorry to say that but this is not possible, you have to reset your purchase code and then reactivate the Theme on new subdomain, or use the Theme on localhost, Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
