3846 comments found.
I just sent you an email to support. Congratulations to the entire Team from Spain.
Thank you very much, and Excellent theme
Hi,
Thank you so much for your kindly words.
For the support, can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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Hello! I get errors on the widgets. I can’t access them. Theme was updated to last version but nothing changes
Shows error: outdated widget
Hi,
At this moment, please try to install this plugin: https://wordpress.org/plugins/classic-widgets/ to temporary fix for this issue.
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It works, thanks
Hi,
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
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HI, When trying to book a package the Total Price in package details page is equal 0, Please help me to solve this issue Package Page : https://wanderlust-travel.net/tour-category/city-break/
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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hi guys i am sure i am just missing this but how do i change the background color of the Fixed Navigation on bar. on desktop;
Hi,
You can change it in: Goodlayers > Color > Header > Header Background Color then check it again.
=========
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hi, how can I change the currency for the tour package
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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Hi,
When a customer signs up and book a tour and pay they see that the payment has been completed and “return to merchant”... But on the admin side the status shows “Pending”. It doesn’t change to “Approved” automatically.
By the way, “Needs Admin Approval Before Payment” option is already disabled.
How can I fix this?
Thank you.
1. System E-Mail Address 2. Admin Booking E-Mail Address (Added 2 emails with coma and 1 space) 3. Admin Registration E-Mail Address
These emails must be different? Now we don’t receive any emails that booking has been made. It also doesn’t approve it automatically after the payment as I said above message.
I already setup SMTP plugin. I just don’t receive any email about booking.
If I need customer to create account and book a tour and make payment AND ALSO guest do the same… how the settings should be? Whatever I do it doesn’t work.
Hi,
Could you send me an email so we can take a look together?
My email: support.loc@goodlayers.com . Please add the purchase code in your email for the verify and your details.
Thank you very much!
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Hi, may I have a couple of questions before buying this theme?
1. May I know whether we could set tiered pricing of a tour? eg. book 1 adult = $300; book 2 adults, $250 per adult; $xxx per child; book 3 adults, $220 per adult; $xxx per child; book 4 adults….
2. About the tour search, does the date picked refers to the tour departure date, so the results only shows the tours departing on this specific date? It is an important feature that we need.
3. What kind of payment methods are acceptable besides PayPal?
Thanks in advance. 
Kind regards, Felix
Hi,
First of all, thank you so much for your interest
1. Unfortunately, we don’t have an option to set the price due number of people.
2. It will show the tours with the day available to book.
3, We support for: Paymill – Authorize.net – Stripe.
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Hi,
Thanks for your prompt reply.
As for your answers according to my questions:
1. I noticed that there is group discount available in your introduction, so it may somehow solve the first question.
2. I am not sure about the 2nd answer “tours with the day available to book”. For example, if one 10-day tour is starting on Sept. 10 and ends on Sept. 19, then I search the date Sept. 15th on the homepage, this tour is still shown in the search results?
Thank you.
Best regards, Felix
Hi,
2. Yes, if the 15th day able to select then the tour should be available in the search results.
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Hi,
Thanks for your reply.
In your theme, is there anyway to search the tours by departure date? For example, when I search Sept. 15th 2021, the results only show the tours departing on this day.
We run several (more than 20) 4-5 days tours with weekly departures on different days (Mon, Tue, Wed….), so we need the date picked in the calendar = departure date of the tours. Otherwise, many tours not departing on that day will still be in the results, and it may confuse customers and make them hard to find the suitable tour.
Kind regards.
Hi,
You can set one time tour with multiple days and it will work as you want, but you need to adjust the custom package manually if you want to re-active the tour.
- Setup date: https://imgur.com/9xc4o3h .
- Result: https://imgur.com/slgmf8f .
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Hi,
Thanks for your reply. But I am afraid I can not open the links you provided.
Would you mind sending an email to felix@slothtrip.com or do you have any admin demo?
Thank you.
Kind regards.
Hi,
I’ve sent an email to you with the screenshots, please check it.
We don’t have any admin demo to provide, sorry.
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Hi i wish you have a great day ;
I have a question is there any easy way to change the booking form looking from old style to new one wirt out changing the theme settings ?
from : https://demo.goodlayers.com/traveltour/tour/dubai-all-stunning-places/
Thank you in advance
Kind Regards
Hi,
You can change it in: Tourmaster > General > Single Tour > Single Tour Style > Style 2.
==========
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hello, how is everything? Does the current version of the theme have integration with payment via woocommerce?
Hi,
First of all, thank you for your interest
Unfortunately, we don’t have that option at this moment.
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My support is expired. If you didn’t want to provide any support further, that would be fine. However, I just want to let you know some issues I have found.
1. some fontawesome can display at backend but front end, like far fa-eye, it displays fine at back end, but it doesn’t show up at front end.
2. Google map issue I mentioned in previous post.
Hi,
1. The far fa-eye is the wrong way to use Font Awesome 5, you can check our docs about it here: https://docs.goodlayers.com/icon-list/ .
2. The google map require API KEY with Billing enable, please make sure you done all of it and check it again.
- API KEY: https://www.wpmapspro.com/docs/how-to-create-an-api-key/ . - Billing enable: https://support.google.com/googleapi/answer/6158867?hl=en .
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thanks for the responses.
3. elements – code: it seems not working. it just displays what you write down. a simple sample doesn’t work.
Hi,
Please try to use text script or text box element instead.
====
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Google Maps issue – I followed every step of the instruction and still can’t have maps displayed. Not even set up first location – “This page can’t load Google Maps correctly.” The only issue is probably the billing account. Frankly I don’t want to set up a billing account for the map service. So, the google map function becomes meaningless.
Hi, Is the Travel Tour – City version have the same features just demo differently? Is there a admin demo available? is custom work available and is it expensive? I noticed a previous question about the tour not showing if there is no date. At the moment i’m not able to do tours during covid but i still what to promote the tour until i have a confirmed date, surely there is a way to display the tour with no date or “date to be confirmed” or something. And i understand where the other guy was coming from in regards to a “Expressions of interest” when the tour have no date, is this possible with custom work to have a form link show up? thank you
Hi,
First of all, thank you for your interest .
The Trave Tour with city tour version have that same features just demo differently.
- We don’t have admin demo, sorry.
- Unfortunately, our team doesn’t provide any customization service or similar but we can recommend a freelancer for you, if you need.
- If you don’t have a date available, you can try to set enquiry form only: https://demo.goodlayers.com/traveltour/tour/italy-6-days-in-rome-venice-milan/ .
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How can I get a renew “purchase code” for my website. this message appear “Purchase code already in used”. how can solve it? Thank You
You must revoke your license from another website first then. You can manage it via the license portal https://goodlayers.com/licenses/ (you have to create an account in this website first.)
Hi, I think the codes re-sizing img in destination page have been changed (removed). one home page, it is 600×600, but in destination page is 800×960. In my website, img sizes are fixed.
Hi,
You can set the archive page thumbnail size in: Tourmaster > General > Archive Page.
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Hi, I have a few pre-sale questions.
1) Is there anyway to promote tours that have a fixed date sorted by date, like “Next Upcoming Tours” on the homepage, like a widget or something?
2) What happens when I don’t put a date for the tour? Does it put up a TBA? and Does it give some kind or “expressions of interest” system?
3) Is it possible to insert a widget below the price and about the date on the tour detail page, I want to put a day countdown clock to the tour date?
Thank you
Hi,
First of all, thank you for your interest .
1. You can add the tour in a specific category and then list it as next upcoming tour on the home page as you wish.
2. When you don’t add a date, the tour not available.
3. You can add a widget under booking form in the tour post.
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After having tried a number of tour themes, I have to say this theme is the best for tours. However, one thing lets it down a little. it would be better if it could use the latest font awesome. anyway to update it? thanks
Hi,
You can enable it in: Goodlayers > Miscellaneous > Plugin.
Docs: https://docs.goodlayers.com/icon-list/ .
=====
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hello! Any thoughts on creating an ecotour or sustainable travel demo? Thanks!
Hi,
Currently, we have no plan for that but that’s for your suggestion. We will consider about it
Hi, I want a report a bug. There is a Category Filterer in tour box. Really usefull option to have it but doesn’t look good on mobile.
https://i.imgur.com/0etpp3a.jpg
As you can see in the picture, there is no empty space after the “6 CABINS” button. It would be better if it looked like this:
Hi,
I tried to check the screenshot but it’s wrong:
Access to i.imgur.com was deniedYou don’t have authorization to view this page. HTTP ERROR 403
Could you update it again? Thank you so much.
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Hi,
Could you provide the address to the problem page so I can check it?
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Hi
Please add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Additional CSS ( without <style> tag ):
.tourmaster-body .tourmaster-filterer-wrap a {
margin-bottom: 10px;
}
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Thank you. :)) You guys are the best.
Hi,
You’re welcome and have a nice day .
=======
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hello there! Since some time ago that I’m interested into your theme (it looks great). That’s why we’ve even exchanged some messages in the past. However, after reading dozens of messages from other users and watch all your Youtube videos, my conclusion is that your booking system don’t feet all my requirements. I need something more complex with automatic price calculations, early bird pricing, other payments integrations, etc… etc… Therefore, I’m thinking to use the theme as a starting point because I really like the design, but then I would like to change everything related with the booking system, which I’m planning to do with WooCommerce. Without considering the extensive amount of work of editing tons of php files, do you see any other problems? As I saw that you are selling the booking system as a standalone plugin, do we have any feature to disable it completely in the theme? And with this, then it’s easy to identify all files and folders that I can delete? Many thanks.
Hi,
Thank you so much for your interest .
If you don’t need the tour master system and just want to use the theme design, you can disable the booking form or use custom code in the booking form place.
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is it possible to change the currency with the language? when I change to german language, it comees automatically euro instead of Dollars.
Hi,
First of all, Thanks for your interest
Unfortunately, this theme doesn’t support multi currency feature :/
