Hello, @tinnsama,

You have to set your server configuration and try again, hope you will not finds this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Thank you for your reply, how can I contact you through the support system?

Hello, @tinnsama,

Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience… and for the time being you can contact us via our email aizazawan55@yahoo.com with your Theme purchase code PDF file.

Regards, P-THEMES.

Hello, @aqvapex,

Please make sure that you have updated the Theme properly and also updated the Theme required and recommended plugins as well and check back your site after removing the browser cache: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-

Regards, P-THEMES.

Hello, @AngelysProd,

This seems to be your IP blocked issue,. Can you please share your server IP or please go to Porto >> Dashboard and try to reactivate the Theme with same purchase code from there and let me know the result.

Regards, P-THEMES.

Hi,

your solution does not work, I have the same error message :

Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.

Best Regards.

Hello, @thecifu,

You can not create the shop page with specific categories, because the shop page is an Archive page and by default shop page took all the categories to show on it, so this is not possible, but you can use the Porto Product Categories element on any of the new pages and set it as per your requirements with the specific category.

Regards, P-THEMES.

Hello, @LukasSiroka,

Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases its update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days, you will find an updated version of the theme with solved this outdated template issue so until that please be patience.

Regards, P-THEMES.

Ok, I see. No problem at all, Thank you for information. We will wait. cheers

Thanks for your understanding.

Hello, @kliudziau,

Please read and follow the instructions written in the below given articles:

https://stackoverflow.com/questions/37304801/how-to-remove-shipping-from-woocommerce-cart

https://docs.woocommerce.com/document/hide-shipping-methods/

OR you can try with some Custom CSS as well, you can copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.woocommerce-cart #shipping_method {
    display: none !important;
}

Regards, P-THEMES.

Hello, @matod,

That is not our theme issue but that is coming from WooCommerce and our theme does not have any influence on it, you have to check it with some Custom Functions like:

https://wpglorify.com/remove-woocommerce-password-strength/

https://stackoverflow.com/questions/43899310/change-woocommerce-default-password-security-level

Regards, P-THEMES.

Hello, @alexander_djundi,

Sorry to say that, but this is not possible, this issue has been fixed now with 6.1.7 version of the Theme, I have personally tested it on my test site and all the other Customers are using it as well.

You have to debug it on your site. please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.

I.   Make sure you have everything up to date (Theme, Plugins, Translations files)
II.  Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI.  If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 21/03/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

6.1.8 – Now work fine

Sound’s Good!!

Hello, @kliudziau,

While we currently do not have those features in our theme, so thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering adding it to the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @katarasg,

Please update your Theme and Plugins to the very latest version and it will solve your issue, here is the changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Regards, P-THEMES.

Hello, @Rembrandt_Lights,

Can you please share your Theme purchase code PDF file and this comment URL with us via our email newsmartwave@gmail.com so that we will check/verify and reset the support account for you.

Regards, P-THEMES.

Thanks, I have send the email.

Hello, @Rembrandt_Lights,

I have just confirmed from the support department and they said that they already replied to your email, so please check back your email reply now and reply to the email accordingly.

Regards, P-THEMES.

Hello, @dermesoinc,

First of all, thanks for showing your interest in Porto WordPress

WooCommerce is pre-packaged with our Theme and if you want to use it then you can simply Install it from Appearance >> Install Plugins and if you do not want to use it then no need to install it.

Regards, P-THEMES.

Update: activation worked after 2 hrs. Nothing changes it just worked

Sound’s Good!!!
That your issue is resolved now

Hello, @dipsondolphin3,

You have to reset your purchase code and then reactivate the Theme.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @sildav,

First of all, thanks for showing your interest in Porto WordPress

Yes, our latest theme is fully compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins.

And Dokan and WCFM multi vendors plugins are also pre-packaged with our Theme as well, you can use any one at a time.

Regards, P-THEMES.

Hello, @pablo_elequipo,

First of all, thanks for showing your interest in Porto WordPress

Sorry to say that but normally this is not possible, but you can try with a trick, you have to Import the Construction 2 Demo on your site (which the header) you want to use, and then simply delete the pages and then use Porto Studio and Import the Business Consulting 3 Demo pages with it on your site as per your requirements, Otherwise, if you will Import the Business Consulting 3 Demo on your site then you have to set/create the header manually: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

Hi, thanks for your support. I just imported the Business Consulting 3 demo, I went to edit the home with elementor, I founded the Construction Demo 2 through Porto Studio, but my question now is that I see that there is a IMPORT button. If I import this demo, it will import the whole demo? Because I only want the header of this demo.

Thanks for your support, the theme is amazing!!!! Regards

Hello, @pablo_elequipo,

If you Import the Home Page of the Construction Demo 2 through Porto Studio, it will import the complete page of that Demo, If you only want to use the Header then you have to install the theme on localhost and Import the Construction Demo 2 completely on that test site and copy the header from that test site to your live site having Business Consulting 3 demo, this is how you will be able to achieve it.

Regards, P-THEMES.

Hello, @panchuanhong,

I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.

For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.

https://postimg.cc/K37BPWcw

Regards, P-THEMES.

Hello, @levolutionniste,

You have to reset the purchase code and then reactivate the Theme.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @umbrellabranding,

No, sorry to say that but there is no such option in our Theme for it, this requires Core Customization.

Regards, P-THEMES.

Hello, @rtrmax,

Can you please check the console of your site on that page, is there any issue in your site console? if yes then please contact us via our support system with your site WP Admin Login details and with that issue screenshot so that our experts will check and help you out.

Regards, P-THEMES.

Hello there,

I am facing the following issues in console. Only in firefox browser.

Hello, @rtrmax,

Can you please make sure “Defer Javascript Loading” under WP-Admin -> Slider Revolution -> Global Settings is OFF, If the issue will still persist after that setting, then please contact us via our support system with your site WP-Admin Login details so that our team will check it for you?

Regards, P-THEMES.