13775 comments found.
Hi there. I have a site made with this theme. Today wordpress was updated to version 5.4.7. The web looks good, I navigated it without problems. But when I try to go to mysite.com/wp-admin I get the message “Access Denied”. It does not even show the form to login. Any idea what it could be? Sorry, but I’m already out of support time.
Hi,
Thanks for contacting us!
Please make sure that you are using the latest version of Enfold which is currently 4.8.6.2 – https://kriesi.at/documentation/enfold/theme-update/. If that does not help, we would need to login to your site for further inspection however you would need a valid purchase code to register to our support forums – https://kriesi.at/support
Regards, Yigit
Hello, I am using my website with woocemmerce, while I was able to enter and sell products until yesterday, I cannot enter the Products page in admin since yesterday evening. Can you help with the cause and solution? the error I get is 503 Service Unavailable The server is temporarily busy, try again later!
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary FTP and WP admin logins in private content field so we can look into it? 
Regards, Yigit
Hello, I have a multisite working and one of my clients deleted the layer Slider leaving only the slides, so the layer slider does not work anymore for any of my clients, I am concerned about two things, the first: if the template is multisite, how the actions of one of the sites can affect all the sites of the node? and the other is How I recover the functionality of the layer slider for all the sites of the enfold template? i’ll appreciate your help
Hi! I’m having some issues trying to import any of your demos. This is the error message: “Demo Name” Demo didn’t work! You might want to try reloading the page and then try again. What should I do to solve it? Regards
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary WP admin and FTP logins so we can look into it?
Regards, Yigit
I am trying to login to kriesi.at and I keep getting a login error. I have reset my pw and I still get an error. Is there something wrong with the site?
I am trying to use support to see how I can edit the H3 heading color and the button color on the contact form that is on its own page which is different than the main sites contact form and set colors I did in theme setup. It is a private page with its own contact form element but its adopting the overall themes color settings which don’t work with the page.
Hi,
Thanks for contacting us!
No, there is nothing wrong with our support site and other users are still able to start new threads. Could you please try using a different browser or incognito mode and check if that helps?
Regarding your question, please edit your Contact Form element and go to Advanced > Developer Settings and give your element a Custom ID (“custom-form” in example below) and then add following code to Enfold theme options > General Styling > Quick CSS/* Contact Form H3 color */
#top #wrap_all #custom-form h3 {
color: red;
}
/* Contact Form Button colors */
#custom-form.avia_ajax_form .button {
color: orange;
background-color: green;
border-color: red;
}
/* Contact Form Button hover colors */
#custom-form.avia_ajax_form .button:hover {
color: red;
background-color: orange;
border-color: brown;
}
Regards, Yigit
The demo version travel doesn’t display the slide are there any problems with the latest version?
Hi,
Thanks for contacting us!
I have checked Travel Demo however it is working fine on my end on Chrome, Firefox, Safari and Opera. Does it not work on your website? If so, please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it
Regards, Yigit
hey guys, is the latest update fully working with wordpress 5.8 and php8?
Hi,
Thanks for contacting us!
Yes, the latest version of Enfold is compatible with WP 5.8 and PHP8.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hi there. We purchased Enfold in November of 2019, but somehow accidentally ended up with a second license for Enfold in December of 2020. Can you refund that second license? Thanks
Hi,
Thanks for contacting us!
You can request a refund here – https://themeforest.net/refund_requests/new
Regards, Yigit
Thank you!
Hello. The mobile menu (Hamburguer) is not running.on my website: https://willisbestguidemedellin.com – when touching it, the menu does not appear and the URL shows this: https://willisbestguidemedellin.com/# – I need a solution. Thanks in advance.
Hi,
Thanks for contacting us!
You are currently using an older version of the theme. Updating it to the latest version would fix the issue. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.2.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
if I insert a video in an article and I put it in lightbox you don’t see the video, can you help me?
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support and share temporary WP admin logins in private content field so we can look into it?
Regards, Yigit
Hi. i need help. suddenly can’t see the only youtube video in a section background. please help me. http://ehaksan.or.kr/homecopy/
Hi,
Thanks for contacting us!
Could you please go to Enfold theme options > Performance tab and disable JS file merging and compression option, save theme options, clear cache and check if that helps? If it does not, please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it
Regards, Yigit
sorry
Hi there, I already have two licenses, i bought another license yesterday but i have a problem with token Namely, after creating the token I got foloving error: “Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed Username could not be accessed (needed for your information only) E-Mail could not be accessed (needed for your information only) Following errors occurred:
Purchases: Errorcode 403 returned by Envato: Forbidden: - reason: invalid token username Errorcode 403 returned by Envato: Forbidden: - reason: invalid token email Errorcode 403 returned by Envato: Forbidden: - reason: invalid token Purchases: A problem occurred accessing your purchases. Unable to check for updates.”
Do you know what it is about ? Thanks Darko
Hi, again Hi, I don’t know what happened, I tried several times to create and delete a new token, and at this point it accepted the token… Anyway, thanks for the support so far everything is fine now.
Cheers
Hi Darko,
Glad you figured it out!
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hello, how to choose a time (24h) in Make an appointment (Desired time and date)? I need for appointment the date and the time. and the user should receive a code by email, which he should then show me at the appointment Best regards
Hi,
Thanks for contacting us!
Are you using WooCommerce Bookings plugin? I believe you should be able to choose time range in product edit page however unfortunately I do not have much experience with the plugin so I am not 100% sure. Plugin is supported by WooCommerce team and you can contact them with any question you have and they would gladly help
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Many people have issues with updating Enfold via an external management platform like MainWP. Other Envato themes are working fine. The issue is that Enfold only checks for updates when an admin visits the Updates page on the site. Otherwise the updates don’t show up. This has been reported a long time ago, like in https://kriesi.at/support/topic/how-to-check-for-updates-automatically/ (over a year ago), but it’s been silent since then. Do you have an update for this issue?
Hi,
Thanks for contacting us and sorry for my late reply!
I have started an issue on our GitHub and asked our devs if we could update theme updater and shared the thread you posted as reference
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
There’s no public source to follow progress to to redirect people to who might be able to help testing?
Hi,
Please send me an email from my profile – https://themeforest.net/user/yeet and I will email you with the updates and beta version when we have it. I can post an update in this comment as well
Regards, Yigit
Pre Purchase Questions: 1. I see the theme is compactable with WooCommerce Bookings plugin extension. Does the theme comes with a free WooCommerce Bookings plugin extension or we need to buy it differently. 2. Is it compactable with any free Bookings plugin. If yes please mention them.
Hi,
Thanks for contacting us!
1- Enfold is fully compatible with WooCommerce Bookings plugin however the plugin is not included in the theme, you would need to purchase it separately.
2- Enfold is compatible with – https://www.pluginhive.com/product/woocommerce-booking-and-appointments/ plugin as well however it is also a paid plugin. Unfortunately, we are not aware of any free booking plugins that is compatible with Enfold.
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
Hi, i don’t understand why i can’t get theme update alerts anymore. What can I do? And I cannot use the tools of the theme.
Hi,
Thanks for contacting us!
Have you inserted a Personal Token – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token?
If you have, could you please contact your hosting provider and ask them to whitelist api.envato.com? They might be blocking it for security reasons.
Another user who was having the same issue contacted their hosting provider and replied:our hoster has updated the Linux distribution of the server. The cause of the problem was probably the incompatibilities of the versions of OpenSSL with cURL. Now the token API works
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Thanks. However, I still can’t see the updates in the Enfold theme updates section, and also the menu of my site does not appear in the mobile version.
Hello, I have some problems after I bought the theme from “Envato”. I was given the code for using the theme. However, when I add the code, it noticed that “your license key appears to be invalid”. So please help me check again. The image for the mistake is the link: https://ibb.co/vYQwtF5 I hope you will solve this problem as soon as possible. I am looking forward to hearing from you. Thanks!
Hi,
Thanks for contacting us!
It seems like you are inserting your purchase code in theme options. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it instead
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Just purchased this theme and right out of the box none of the demos will import. Yes, I’ve read through the threads and your support forum. And yes Ive adjusted my server limits for large files and longer times. Yes Ive added the line of code to the function file and tried to manually import…that didnt work either. I see many people with this issue, and many moderators trying to help with different workarounds. So for two hours after purchase I am reading and searching for solutions instead of building a website. I should not need tech support or a workaround within 30 minutes of a purchase. I hope to get this working but honestly, disappointing a new customer right off the bat does not help your brand credibility. The hard truth is that if I had purchased another theme I would have a few web pages up and running already. Great support really only wins you points when its given for a great product. If the product is defective then the support is rather moot. If you really want to provide great support, stop making customers ask you for help. Just give us access to download the demos so we can manually install them right away.
Update: For some unknown reason the demos are now loading. I switched back and forth between the parent and child theme a few times, closed out of wordpress and logged back in, and then removed that code strand from the function file. I had read where another user said they had to try 5 or 6 times so I did that, waiting about 30 seconds between tries. On the 4 try the demo downloaded. And now they all seem to be working. I like the theme (obviously or would not have purchased it) and I am finding my way around quickly, which is nice. So while the first impression was not great, I will reserve judgement until I have spent more time in the theme. If you are thinking to buy this theme, this can be a fair warning and give you hope. You may experience issues with the demo imports, but if you keep at it long enough, you will probably succeed. Wish I could say exactly what did the trick, but dont give up.
Hi,
Thanks for contacting us!
Sorry for the issue you had and glad it is working fine now. PHP ZIP Archieve extension is disabled on some servers and that is the main reason why demo import does not work as expected for most users. Since it worked for you on 4th try, I would guess that there was a connection issue however unfortunately cannot pin point what exactly went wrong.
If you have any other questions or issues, please feel free to start a thread on our support forum – https://kriesi.at/support and we will gladly try to help you as soon as we can
Regards, Yigit
Hello
I’m wondering if you plan to develop the ability to save Elements, Columns and Containers as Global Elements. This allows you to set up one instance that in turn can be deployed across the site, wherever you choose.
Thank you
Hi,
Thanks for contacting us!
You can try using Page Content element under Content Elements tab of Advanced Layout Builder. You can create a page with your global content and choose to display it using Page Content element. Whenever you update your “global content” page, it would be updated across the site
I hope that helps! If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
