23244 comments found.
Hi there,
I am trying to update my theme as Elementor is broken. I get this message each time I update.
“Update failed: Purchase Code is not valid or could not connect to the API server! Please try again later.”
J.
Hello, @hornypenguin,
You have to reset your purchase code and then reactivate the Theme again and then try to update, it will work for you.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hey there… so i cant find my original purchase code to log into your support site. I does not download here in themeforest either 
Hello, @hornypenguin,
You can download your purchase code from your Envato account >> Downloads, please refer to this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
Hi. I have a question please. Are the JS files from the theme safe to defer? Or will defering some of them cause any issues? Thank you in advance
Hello, @shumo,
Obeviously, Yes, the JS files and codes are used somewhere in the Theme for some functionality, so if you defer it from the theme, it will surely affect some of the functionality where it has been used in the Theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/07/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please guide , how to place the search form , not the pop up search bar, below the logo , in a new line . I am trying to add through header customizer , but in mobile view it is not showing . i want the search bar to be permanent , not the pop up search bar . 2nd – Please tell , how to change the text “Filter” in the Mobile View to “Refine your Products” . Please Guide !!
Hello, @manishchahal,
1. No sorry to say that but this is not possible, by default only the search icon shows/appears on the version of the site and you have to click on it for the search form popup, this is how it works if you want the complete form instead of search icon then that requires Customization as there is no such possible option in our Theme for it.
2. For the filter word translation, please watch and follow the instructions showing in this video: https://jmp.sh/vEmhKCN
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 27/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi , If i purchase support , will you help me in placing the search bar below the header , without the pop up one , but permanent search bar !! – In Mobile Version
Hello, @manishchahal,
As I told you already that this is not possible using Theme Options, This requires Customization and if you want our paid Customization services you can contact our Customization team as well or hire any developer.
Regards, P-THEMES.
I get error on the Widget Area: http://prntscr.com/1qh8ix7
Hello, @ProTechEx,
Can you please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue, Otherwise you have to purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will be able to check it for you because now, your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still persist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
Problems with licence: Hi, I followed the steps to activate my licence, but I can’t find in your support page the reset site. I bought the licence a long time ago, Could you please help me with this problem? Thanks
I fixed!
Sound’s Good!!, that you fixed it by yourself 
I still cant access my account and I am getting this message: “Your access is temporarily blocked because of connection limit to API server”
This is because I made a staging website of my live website so I can work on it and do some testing :/
Shouldnt the purcahse code automatically work on any staging website (extension of the live website) ?
Hello, @pipin3000,
a1944367-**
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
And regarding your account issue, please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check/verify and create the support account for you.
Regards, P-THEMES.
This has happened again since creating another staging website, are you please able to sort this again and is there any way to whitelist all my staging websites?
And I have just realised I cant even access porto studio right now, on the live website or the staging websites for some edits & testing
Hello, @pipin3000,
I have again found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
And once you will reactivate the Theme, your Porto Studio will also work fine as well.
Regards, P-THEMES.
Hi,
It’s done it again. It happens every time I work on a staging version of my website. Please could you find me a permanent solution?
Thanks
Hello, @pipin3000,
That is because your staging site IP is dynamically changing, It is showing as 4 IP’s for now as listed below and again I have again found and whitelisted your IP, Please try again now, I am sure you will not finds it this issue anymore.
You have to set your staging site as static IP as well to overcome this issue.
35.214.100.149
35.214.44.211
86.11.44.204
86.6.153.66Regards, P-THEMES.
Hi, it has happened again, please could you whitelist my website again?
I spoke to the hosting provider and they assured me all my staging websites are the same static IP as my main website.
Thanks
Hello, @pipin3000,
I have again found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi please could you whitelist my IP again, same issue keep happening.
Thanks
Hello, @pipin3000,
I have again found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore and this is the last time..
Regards, P-THEMES.
Hi, how is this “porto video thumbnail” at woocommerce products working? meaning, nothing happened when click button attach video or if insert a shortcode at Video Shortcode …
Hello, @perizitito,
Please watch and follow the instructions showing in this video I have created for you: https://streamable.com/d2d91u
Regards, P-THEMES.
Thanks, I have already used this shortcode but with no success!
Hello, @perizitito,
As you can see in the video, it is working for me, so it must have to work for you as well, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi,
I tried to contact you through aizazawan55@yahoo.com, but your email address isn’t working. My access is blocked to the Porto theme so I need support asap. Please get back to me.
Thank you, Mariska
Hello, @tipsthailand,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi there. How can I include Adobe Fonts (Typekit) in the theme? I can’t upload any web files via the “Font Control” section, since adobe doesn’t provide any files (only Typekit Webprojects).
Hello, @guentherportfolio,
You can only upload the zip format file of the Font from Theme Options >> Font Control, other than that, you have to Customize the Theme core files for it.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can I use one theme in multiple websites?
Hello, @Patrickpate,
No, this is not possible, you can only use the single license of the Theme on single site/domain only, this is Envato policy and you may wish to confirm from them as well.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
no proper support received from developers … developers deactivated this theme after website published….. now unable to activate the theme with the purchase code.. still waiting for the response …req number 7073
Hello, @shamanjum1,
I have just confirmed from the support department and they said that they already solved your support ticket #7073 and replied to it as well, so please check back your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
How can i keep the Layout of the mainpage (front) also wenn client goes to a product. I just want get all the shop content in red area: ahttp://prntscr.com/1qg47cy
I wan’t keep allways the front page site layout, even the client are shopping?
And where do i change those colors:http://prntscr.com/1qg4eo5
*want
Hello, @ProTechEx,
You have to set your home page as shop page from WooCommerce >> Settings >> Products and then you have to edit the home page and copy all the Custom CSS and JS from there and then you have to edit the Shop page and paste the Custom CSS and JS to it and it will work for you.
Regards, P-THEMES.
instead of: http://prntscr.com/1qh9l02
Hello, @ProTechEx,
Ok, Fine, now you have to set those spaces using Custom CSS only, as there is no other way.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
>> Ok, Fine, now you have to set those spaces using Custom CSS only, as there is no other way. > You have to let me know which changes are required, i am not a webdesigner. In addition, the CSS was transferred 1: 1, why is another change necessary here?
Yes sure, but the Porto Theme got many issue. And you Supportpage was also down.
I am goin to go crazy. I’m really considering whether to buy another new template.
Under Products >> Categories the categories avalible (https://prnt.sc/1qhnozp), and if if try to add content to a side menü, there just the “old” ones exiting (https://prnt.sc/1qhnozp).
The sorting order under the frontend (https://prnt.sc/1qhnwpj) does not match with Products >> Categories (https://prnt.sc/1qhntmb)
Ok, Fine, now you have to set those spaces using Custom CSS only, as there is no other way.
Where can i change the colors of the side menü ? https://prnt.sc/1qho26bHello, @ProTechEx,
Please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that our experts will help you out in solving your issues because your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Pres-sale question… I am looking to add video to my new site, does the Porto theme handle video testimonials, etc…
Hello, @unitedinnovations,
First of all, thanks for showing your interest in Porto WordPress
You can choose video element of Porto WordPress Theme and set it as per your requirements with Text element or any other element on your site easily.
Regards, P-THEMES.
Hi. My home and product page changed colors and width of some elements after the update… Can you fix this? Please
Hello, @madbruno,
That is because of the cache, please completely read and follow the instructions written in this article on each point, I am sure it will help you in solving your issue.
https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
Regards, P-THEMES.
Hello Porto Team,
.woocommerce-message has info circle icon before messages (in page, cart, checkout page). I would like to remove it and show only text. How can I do it?
Hello, @kliudziau,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.woocommerce-info.rs_message_for_single_product::before {
display: none !important;
}
Regards, P-THEMES.
Hi, Still having problems with Porto Functionality plugin and Elementor. I activate the two and the site breaks ikencomputers.co.ke
Kindly assist.
Hello, @ikenshop2,
Please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hello, @ikenshop2,
Please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Header Types are buggy since couple of versions. Changes are not visible in the front end. Also if using Header builder in Customizer. Im only talking about the style/design, not the content of the header. Lets say I choose header style no.10 then the menu items are squares and not rounded buttons. Or when choosing style 13 the menu is not centered, or style 11 the squary boxes are still shown an no lines or highlighted text as in the preview image shown. In the past this worked. I installed porto on a clean wordpress without any other plugins (except porto functionalities and WPBakery Page Builder). Please fix ASAP
Edit: Chaning the settings in “Main Menu Type: NormalFlatFlat & BorderTop Border on hoverThick Underline on hoverPopup” makes it even worse and on some selections the whole design falls apart and looks buggy. You should do some basic testings before publishing the theme…
Hello, @lensbreak,
Sorry for the inconviniance you faced working with our Theme, but we always test the Theme update before releasing it, and the issues you are facing are only because of the cache or file permission issues, I have tested those at my end now on my test site and it is working perfectly fine for me, which means this is not our Theme issue but only issue on your site, so please always check your changes with hard refresh as CTRL + F5 and please also read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I already tried to narrow down the problem and currently it seems like it loads the old verison of the dynamic css files. I do not use any server cache and no caching plugin. It loads /uploads/porto_styles/dynamic_style.css?ver=6.1.7 instead of /uploads/porto_styles/dynamic_style.css?ver=6.1.8 where the correcnt style would be e.g. body font size which is also not updating if I change it in the porto settings. How can I force Porto/Wordpress to use the correct version? Seems like this bug happend after I imported a settings file of another instalation OR maybe after activating the child theme. Regarding support: As you can see I hold a lot of licenses, most bought at the same date, so in theroy I would have support for many years. 
Interestingly, the website is only shown correctly in the /wp-admin/customize.php?theme=porto-child view. What should I do?
Hello, @lensbreak,
The latest version of the Theme is 6.1.7 so the file version is correct, now for your issue, as written in the above give article: Sometimes its the permission issue as well, when you save changes from Theme Options it rewrites the CSS files with the changes and when you have not enough permission for the files then it does not rewrite it, So in that case, you have to assign the proper permission to files or go to wp-content/uploads and delete the porto-styles folder from there and then go to Appearance >> Theme Options and save changes, it will again create the same folder with CSS files with the changes you will do from Theme Options and will work smoothly on your site.
Note: Do not forget to check with hard refresh CTRL + F5
Regards, P-THEMES.
Hello,
pre-sale question:
I’ve noticed and read on Reddit that all negative reveiws for your theme are being deleted. How do I know the theme is good or bad? Is it possible to test it?
Hello, @vaeve,
First of all, thanks for showing your interest in Porto WordPress
No this is just false information and a blame to our Theme, only bad reviews deleted which are against Envato policy and Envato deletes it but not us…
And you can check our comments section, our demos, our theme documentation, our faqs, our support videos and reviews on item main page as well for knowing about the Theme…
And sorry to say that but this is not possible to test the Theme before purchasing it.
Regards, P-THEMES.
Hi there
We recently purchased the new Porto theme as our old proto theme lack the Purchase code due to that we can’t add new plugins or any change the theme code. But even after having the purchase code still, we are facing the same issue on the website. Can you please help. I get the suggestion of purchasing the new theme from your end so I expect your help for the same! this is the Last comment link -> https://themeforest.net/comments/27093055
Hello, @Jitendra7838,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
I got critical error as mentioned in the link https://wordpress.org/support/topic/ciritical-error-3-4-0/
Only working if I downgraded into Elementor rolled back to 3.3.1, and I have updated with the new theme. Is there any way to fix this?
Hello, @blackisthesoul,
We have already solved this issue in our latest update of the Theme: 6.1.7, so please make sure that you have properly updated the Theme and Plugins as well, you will not finds this issue anymore.
Regards, P-THEMES.
Hi no it is not, I updated back to Elementor 3.4.2 got critical error
Fatal error: Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in /home/u8796994/public_html/wp-content/plugins/porto-functionality/elementor/elements/porto_section.php on line 340 There has been a critical error on this website.
Learn more about troubleshooting WordPress.
I have re uploaded the Porto Theme version and check on Theme Options the version is version 6.1.7
I have tried rolled back into Elementor 3.4.1 to 3.4.0 having the same issue, and then back to 3.3.1 the website back normally.
How to fix this?
Hello, @blackisthesoul,
Have you updated the Theme required and recommended plugins as well? If no then try to update those and check back, Otherwise, please share your site WP Admin Login details with us via our email newsmartwave@gmail.com with this comment URL and with your Theme purchase code PDF file so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
Ok thank you I found how to actually work with the theme. I must update through Theme Options as well.
Sound’s Good!!!
