122 comments found.
Hello, I am planning to buy your theme. I wonder when the updated version of your theme will be published. You seem to have some chronic problems in the previous comments. What is your compatibility with especially the new wordpress and php version?
I bought it without waiting for your reply, but I hope I won’t regret it 
Hey there,
With respect to your questions here, yes you can use the theme with the latest WordPress version. As for the PHP version, we recommend using PHP version 7.4.
Kind Regards,
John from Fox Themes
Support Team
Demo Import for the theme is broken. All media are missing Please check it.
Hey there,
With respect to your query here, this is because by default demo images are not available during the demo import de to copyright reasons. Here is a notice about this within our sales page: https://themeforest.net/item/moovit-logistic-wordpress-theme/24981236#item-description__notice. You would need to use your own images on the grey regions within the site.
Kind Regards,
John from Fox Themes
Support Team
Hello,
On my site, on the page My account (that you will unfortunately not be able to see if you are not connected), the buttons “See”, “Pay”, ... on the page of the orders placed : https://monchauffeurpriveparis.com/mon-compte/commandes/, have the same color of typography and background.
I looked in the Aheto settings, I can’t change that. How can I do it ?
Hey there,
With respect to your query here, can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Hi, ticket opened. Please check. Thanks !
Hey there,
Thanks for submitting the ticket
In this regard, your ticket has been replied to. Kindly check into it.
Regards,
John from Fox Themes
Support Team
Hello. I updated the theme because it would not let me enter the backend but the whole website was broken and I no longer have support. Please offer a guide. What I can do?
Hey there,
I would recommend that you first disable the theme via FTP. Once this is done, disable the plugins, activate the theme once again and carry out a plugin compatibility tests to identify if there are conflicting plugins.
For further assistance on this, I would recommend that you renew your support and submit a support ticket.
Kind Regards,
John from Fox Themes
Support Team
cannot import anything, error: cURL error 60: SSL certificate problem: certificate has expired
Hey there,
Sorry about the issue
In this case, kindly get back to us within your ticket.
Kind Regards,
John from Fox Themes
Support Team
I sent you few messages with no response I just wasted few days waiting. How do I get the full refund? I have to move on with the project.
Hey there,
With respect to your query here, unfortunately we do not provide support over the weekend. I can also see that the support tam is in communication with you within your tickets. Kindly exercise some patience as the tickets are addressed.
Kind Regards,
John from Fox Themes
Support Team
Hello, i wrote a support ticket 6 days ago, i’ve been ask to give my wordpress credential but after that i never had any response. I know that you are busy, i’d like to know if you actually recieved the credentials! Tnx
Hey there,
Sorry for the delay
In this case, your ticket has been replied to. Kindly check into it.
Kind Regards,
John from Fox Themes
Support Team
Thank you Jhon! It works perfectly now! And sorry if i was in hurry. Five stars!
Hi there,
I’m glad I was of help.
If you don’t mind, you can share a 5-star review on the ThemeForest Download section whenever you have the time, it really helps our business out!
Please feel free to submit a new ticket should you have any other questions or concerns.
Kind Regards
John from Fox Themes
Support Team
I am having quite a lot troubles with the theme. Demo is not working properly. Theme footer is not displaying even I have imported and editied several times. Please check with the issue.
Paster URL and credentials for them to look at the issue
Hey there,
I’m sorry to hear that you are encountering an issue with the demo
In this case, kindly get back to us within your ticket so that we can get to offer assistance on this.
Kind Regards,
John from Fox Themes
Support Team
Aheto-shortcodes have a fatal error line from php 122 and it broke my entire website because I cannot activate it for that error.
I need a solution
Hello there!
With respect to your query here, the Aheto Shortcodes plugin isn’t a plugin bundled or meant to be used within the Moovit theme.
Please have the plugin disabled.
Kind regards,
John from Fox ThemesSupport Team
Thema 100% buggy and horrible support. DONT BUY THIS! I am requesting the refund of the amount.
Hello there!
With respect to your query here, the support team already replied to your ticket but there was no reply from your end. Please check into the ticket and get back to us.
Kind regards,
John from Fox ThemesSupport Team
Where? Lol
Hey there,
We replied to the “danilo” email that you used to submit the ticket.
Kind Regards,
John from Fox Themes
Support Team
where i can upload the demo content? i want to use a demo, did you have a documentation?
Hello Are you okay? I’m trying to import your demos, but as soon as I do, the pages are all broken and unformatted. I believe there is a severe error in the importer.
Take a look at what the site looks like when I import it completely. It seems that some files are lost in the middle of the import.
https://youtu.be/XmZxLLm4DkAI also noticed that your documentation is also out of date. The environment is totally different from the one shown in the documentation. Can you helpme?
Even inside the element it is impossible to make any kind of change, as all the content is broken.
See the video below: https://youtu.be/cbBMwnnBIJAdont work with the last version of wordpress 5.8?
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create different support tickets on the respective queries using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit Support
Kind regards,
John from Fox ThemesSupport Team
Hello,
So 4 days and still nothing? Are you guys for real?
I need to move on with my project, please assist me today so that I can finish with my work.
Regards,
Hello there!
Sorry for the late reply
We have however replied to the ticket. Kindly get back to us within the ticket so that we can quickly check into this.
Kind regards,
John from Fox ThemesSupport Team
Hello,
I replied to your email.
Regards,
Hello,
I hope you’re well.
I have an issue with the footer.
I sent you an email, can you please check it as soon as possible?
Regards,
Hello ,
Thanks for keeping in touch with us
In this case, your ticket has been addressed. Please check into it.
Kind Regards,
John from Fox ThemesSupport Team
Hello,
All is working fine now.
Thank you)
Hello there!
Thanks for the update
I’m glad that everything is now working fine
Kind regards,
John from Fox ThemesSupport Team
Hello, Hope you are well.
Still waiting for an update on my ticket please.
Sent you a mail 2 days ago so I hope it won’t take weeks before you guys help me out. I really need that issue to be fixed so that I can carry on with my work.
Thank you
Hello there!
Sorry for the late reply
We have however replied to the ticket. Kindly get back to us within the ticket so that we can quickly check into this.
Kind regards,
John from Fox ThemesSupport Team
Hello,
Hope you’re well.
Can you please tell me what’s wrong with your ” aheto ” plugin?
Whenever I activate it in order to install demo data, my site crashes.
I am not the only one cause I have seen comments on your profile about that issue.
Can you please solve this problem now, I need to go on with my site.
I sent you guys an email as well.
Regards,
Hello there!
Sorry for the late reply
We have however replied to the ticket. Kindly get back to us within the ticket so that we can quickly check into this.
Kind regards,
John from Fox ThemesSupport Team
Do not buy this theme, it does not work and they do not provide support, please return my money!
Hey there,
I’m sorry that you feel that way.
I can however see that your ticket was replied to a day ago and we have a new response from you which is in our queue. Due to the high volume of tickets, kindly do note that support replies are sent out at least within 24 to 48 hours.Kind Regards,
John from Fox Themes
Support Team
For those who bought and found that documentation link is broken: https://docs.foxthemes.me/article-categories/moovit/ Aheto plugin crashed the whole website (Wordpress 5.7.2). No solution yet. Support claims they have answered to question, but they are not. Would love to see their feedback or solution direct on this forum thread. From Aheto plugin documentation it seems that plugin is tested up to: WP. 5.6, but in theme promo I see support for 5.7.x ???
Hey there,
Please get back to us within your ticket and we will be glad to assist you. We’ve also just resent another email.
Kind Regards,
John from Fox Themes
Support Team
I didn’t get any email. On top of that – import doesn’t work. And I see you removed one star from reviews. To be honest it’s really hard to work with this theme…
Hey there,
We’ve replied to your ticket and also sent an additional reply to it 2 days ago but there has been no feedback from your end. There is probably a delivery issue on your mailbox. I can see that you also just sent a new ticket a minute ago. Could you kindly submit a ticket in regards to the demo import with a different email and we can get to assist you with the import. If however you would still wish to proceed with a refund, you can have one submitted here: http://themeforest.net/refund_requests/new
Kind Regards,
John from Fox Themes
Support Team
I am trying to install the demo for a customer but Aheto importer is the worst importer I have ever worked with. It is broken and won’t import anything.
How do I get my client to request all the demo files from you so I can import them manually?
Is it possible to provide a wp all import backup file?
Please consider moving to a different importer plugin, because this one will only get you problems and bad ratings
Hey there,
With respect to your query here, can I please request you to contact our support team so that they can assist you with the demo import?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Hi bought the theme cant find the documentation link is broken
Hey there,
Here is a link to the documentation: https://docs.foxthemes.me/article-categories/moovit/
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
Hello,
I installed and set up a third party plugin: https://codecanyon.net/item/chauffeur-booking-system-for-wordpress/21072773?_ga=2.13969460.2024364350.1624613949-314547748.1624613927 on a site using the Moovit theme.
When I validate the reservation via the Chauffeur Booking module, I have a validation problem. I reported the problem to the module designer who told me that “Please make sure that use the newest version of “Cost Calculator” plugin marked as 3.8. If not, please update mentioned tool, then try to simulate this issue once again.
The problem being that The Cost Calculator For WordPress plugin is at version 3.0. But no update is proposed for this plugin in my WordPress interface.
Should I update the Moovit theme? Do something else?
Hey there,
With respect to your query here, can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Ticket opened, please check. Thanks !
Hey there,
In this case, I believe we are in communication within your ticket. Kindly let’s have the communication within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hello, I have problem after installing Aheto plugin. After its installed, website crashes with php errors of missing functions. And second the documentation link of this theme doesn’t open.
Hey there,
Sorry about the issue.
We’ve updated your ticket. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Can you share the link of ticket?
Hey there,
Tickets are generally emails on a customer’s end. Kindly check into the email inbox that you used to send the original email.
Kind Regards,
John from Fox Themes
Support Team
We have sent you our website admin credentials to look the issue in our website, in email. Kindly please check.
Hey there,
Sorry for the delayed reply.
In this case, kindly get back to us within your ticket so that we can have this addressed soon enough.
Kind Regards,
John from Fox Themes
Support Team
Hi! I sent you an email asking for help with the installation of the template in my Wordpress. Please could you answer me? Thank you so much.
Guys, i need immediate attention please! I have followed the installation steps but the template does not display as it should. On the other hand, the Aheto plugin disables the page edit button.
I will send a new email with the data, please, urgent response
Hey there,
With respect to your query here, I believe your ticket is actually being addressed. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hello! i answer to your last mail. Would you please respond? its urgent :/ many days have passed…
Hey there,
Sorry for the late reply.
In this case, kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
I just generated a new one through the Themeforest page, because I can’t find the number of the old one.
Thank you.
Hey there,
No worries. We just replied to the other ticket. Kindly get back to us within it.
Kind Regards,
John from Fox Themes
Support Team
