114 comments found.
Shouldn’t be SUCH A STRUGGLE to insert a header and a footer – One click – insert THAT’s ALL THAT SHOULD HAPPEN! Yes I filled out a support ticket, but NO WHERE in the documentation does it say you have to actually “build” out a header in elementor – transparent doesn’t work, it’s a mess honestly – The time that I have spent trying to set up a simple header and footer is unreal. I’m losing money every minute. I’m really regretting this theme.
Hi there,
Thank you for reaching out,
I’m sorry to hear about the difficulties you’re facing with setting up the header and footer. Our team will look into this issue to ensure a smoother experience for our users. Your feedback is important to us, and we appreciate your patience.
Kind regards,
Brian From Foxthemes.
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit WordPress Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
before final purchase i need to test speed on my server. How its possible?
Hey there,
With respect to your query here, unfortunately as it currently stands the theme is only provided upon purchase hence it wouldn’t be possible to test it on your own server. Instead what you can do is test our demo link.
Should you have any questions, please do let us know.
Kind Regards,
John from Fox Themes
Support Team
prepurchase question – is it possible to add a new font style (relaway, century gothic… ) ?
Thanks for showing interest in our theme.
In regards to your question here, while it is possible to add font styles, I’m afraid this is something that would need custom work to implement.
Kind Regards,
John from Fox Themes
Support Team
Very disappointed, the template has many bugs and the customer support is not professional.
I bought the template on september 23rd 2022. My goal was to use the template in order to develop a one-page website using the page Home 8 from the demo content.
More than 2 weeks later and after many emails sent to the customer support, the page is still not working. There are still 8 bugs that are not fixed and I just don’t have the patience anymore to wait for another 2 weeks to get it fixed.
On top of that, the support system they use is very inefficient: every time you send an email to the support, your “ticket” (email) gets pushed down in the ticket queue. In their words: “I can see that you’ve updated your ticket here more than once. This has backtracked your ticket here since the replies just push your ticket down the ticket queue. This makes it take long to be addressed by the support team as tickets are replied to based on a first in, first out basis.”.
I’ve never seen such a thing, in any normal system like helpscout, the emails are treated like tickets and are not pushed down if the customer sends a new ticket.
Anyway, I’ve just asked for a refund. The template is too buggy and this is not going anywhere.
We have refunded your purchase
All the best in your business
Kind Regards,
John from Fox Themes
Support Team
Hello,
I sent an email last Friday, I’m having issues in the website after the setup. Can you please answer me. Pretty urgent.
Thank you
In regards to your complaint here, I can see that our team is actually in active communication with you. Kindly exercise some patience as our team checks into the matter.
Kind Regards,
John from Fox Themes
Support Team
Does anyone know how to get the footer to show? I don’t see it in any of the documentation
I need to know how to get the Footer to show up on the website.
Hey there,
With respect to your query here, can I please request you to contact our support team for assistance on this?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Wells its a simple question numerous people have asked here.. Why not just post the solution.
What is the link to your support so i can put in a ticket.
In order to submit a support ticket, you will need to do so from the linkI previously shared here: Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
I see an update for June 2022 is there a Changelog i can view?
Sorry about that.
Please ignore it. It is a false update.
Kind Regards,
John from Fox Themes
Support Team
Have sent a email with support and got a response then I showed them the illustrator issues and I have not gotten back a response from them In almost 1 week. Terrible , I also emailed them again asking about the solution and still no response to my second email. Terrible service.
Thanks for reaching out to us and sorry for the experience.
With respect to your query here, we have replied to your ticket. Please check into it.
Kind Regards,
John from Fox Themes
Support Team
Hi, since WordPress was automatically updating to AHETO-Version 1.3.4 the Plugin “Insert Headers and Footers” is creating an critical error in the Header of our website – the mobile-version (Burger-menu) isn’t available. Please provide an update to the Theme as soon as possible! it is unacceptable for us!
Hey there,
Thanks for writing in
With respect to your query here, I have setup that plugin in my testing end alongside Aheto version 1.3.5 and there are no critical errors rendered. Could you perhaps ensure that you do not have custom code that could be causing the issue. Should the issue persist, Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Hello there. We bought the theme and installed our website. After that we installed a plugin named “Premium addons for elementor” but when we enable elementor pro, some elements does not appear on our website. Elements are came with “essential addons” and “premium addons for elementor” plugins. So theme blocks does not appear after elementor pro enabled. How do we fix it ?
Hey there,
With respect to your query here, kindly get back to us within your ticket
Kind Regards,
John from Fox Themes
Support Team
hello, I am trying to edit the header part with elementtor. but the layout part seems to be missing. so i can’t select additional button there are only “footer columns menu” and “header classic 2 menu” options
Hey there,
With respect to your questions here, kindly have these raised within your support ticket.
We look forward to assisting you
Kind Regards,
John from Fox Themes
Support Team
Hello, I am planning to buy your theme. I wonder when the updated version of your theme will be published. You seem to have some chronic problems in the previous comments. What is your compatibility with especially the new wordpress and php version?
I bought it without waiting for your reply, but I hope I won’t regret it 
Hey there,
With respect to your questions here, yes you can use the theme with the latest WordPress version. As for the PHP version, we recommend using PHP version 7.4.
Kind Regards,
John from Fox Themes
Support Team
Demo Import for the theme is broken. All media are missing Please check it.
Hey there,
With respect to your query here, this is because by default demo images are not available during the demo import de to copyright reasons. Here is a notice about this within our sales page: https://themeforest.net/item/moovit-logistic-wordpress-theme/24981236#item-description__notice. You would need to use your own images on the grey regions within the site.
Kind Regards,
John from Fox Themes
Support Team
Hello,
On my site, on the page My account (that you will unfortunately not be able to see if you are not connected), the buttons “See”, “Pay”, ... on the page of the orders placed : https://monchauffeurpriveparis.com/mon-compte/commandes/, have the same color of typography and background.
I looked in the Aheto settings, I can’t change that. How can I do it ?
Hey there,
With respect to your query here, can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Hi, ticket opened. Please check. Thanks !
Hey there,
Thanks for submitting the ticket
In this regard, your ticket has been replied to. Kindly check into it.
Regards,
John from Fox Themes
Support Team
Hello. I updated the theme because it would not let me enter the backend but the whole website was broken and I no longer have support. Please offer a guide. What I can do?
Hey there,
I would recommend that you first disable the theme via FTP. Once this is done, disable the plugins, activate the theme once again and carry out a plugin compatibility tests to identify if there are conflicting plugins.
For further assistance on this, I would recommend that you renew your support and submit a support ticket.
Kind Regards,
John from Fox Themes
Support Team
cannot import anything, error: cURL error 60: SSL certificate problem: certificate has expired
Hey there,
Sorry about the issue
In this case, kindly get back to us within your ticket.
Kind Regards,
John from Fox Themes
Support Team
I sent you few messages with no response I just wasted few days waiting. How do I get the full refund? I have to move on with the project.
Hey there,
With respect to your query here, unfortunately we do not provide support over the weekend. I can also see that the support tam is in communication with you within your tickets. Kindly exercise some patience as the tickets are addressed.
Kind Regards,
John from Fox Themes
Support Team
Hello, i wrote a support ticket 6 days ago, i’ve been ask to give my wordpress credential but after that i never had any response. I know that you are busy, i’d like to know if you actually recieved the credentials! Tnx
Hey there,
Sorry for the delay
In this case, your ticket has been replied to. Kindly check into it.
Kind Regards,
John from Fox Themes
Support Team
Thank you Jhon! It works perfectly now! And sorry if i was in hurry. Five stars!
Hi there,
I’m glad I was of help.
If you don’t mind, you can share a 5-star review on the ThemeForest Download section whenever you have the time, it really helps our business out!
Please feel free to submit a new ticket should you have any other questions or concerns.
Kind Regards
John from Fox Themes
Support Team
I am having quite a lot troubles with the theme. Demo is not working properly. Theme footer is not displaying even I have imported and editied several times. Please check with the issue.
Paster URL and credentials for them to look at the issue
Hey there,
I’m sorry to hear that you are encountering an issue with the demo
In this case, kindly get back to us within your ticket so that we can get to offer assistance on this.
Kind Regards,
John from Fox Themes
Support Team
Aheto-shortcodes have a fatal error line from php 122 and it broke my entire website because I cannot activate it for that error.
I need a solution
Hello there!
With respect to your query here, the Aheto Shortcodes plugin isn’t a plugin bundled or meant to be used within the Moovit theme.
Please have the plugin disabled.
Kind regards,
John from Fox ThemesSupport Team
