23244 comments found.
Question before buying. Can your smart product filter generate human-readable links?
I mean links of this kind /filter/color-green/size-52/ and NOT this /filter/?color=green&size=52
Hello, @robert_gard,
First of all, thanks for showing your interest in Porto WordPress 
Actually the filters on Shop/Category pages are coming from Yith WooCommerce Ajax Product Filter plugin and it is pre-packaged with our theme and it shows the filter url as: https://hubdatasolutions.com/pearl/porto/shop1/product-category/electronics/headphone/?min_price=50&max_price=139&filter_color=green
Regards, P-THEMES.
If I understand correctly, then you have a free version of the Yith WooCommerce Ajax Product Filter plugin included with the theme, is that correct? If so, can I update this plugin to the PRO version without breaking the interaction of this plugin with the theme?
Hello, @robert_gard,
Yes, the one pre-packaged with the theme is the free version and yes you can go with the PRO version as well, and it will work fine with our theme as well.
Regards, P-THEMES.
Cómo puedo restablecer el código de compra? Instale el Tema de Porto en WordPress pero tenía algunos inconvenientes así que lo desinstale, pero ahora no me deja volverlo a poner porque el número de cuenta ya había sido Utilizado. Cómo puedo restablecer el código de compra?
Hello, @tarazonaneider19,
You have to reset your purchase code, Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
We want some modification in Write a Review Form and View Comments for the product. Can we add Countries and attachments (more than one file) fields in the Write a Review Form and view the comment as per below screenshot?
https://prnt.sc/1r14aemHello, @ar123123,
No, sorry to say that but this is not possible using theme options, as there is no such option in our theme for it, so this requires customization.
Regards, P-THEMES.
I’m trying to install one of the demo sites, but it isn’t displaying properly.
https://thedoobry.co.uk/It seems not all the css is being applied to the page
Hello, @pynetree,
This is your site SSL certificate issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Fixed, thanks for your help
You’re Most Welcome!!
Hello, I have 2 questions.
-
Can I add a custom header to the porto resumetheme whose demo is hosted. -> here ?
Secondly, this menu on the home page(shown below), I intend to make it sticky on mobile as a nav. Is that achievable using a Page Builder like elementor ? Or is there an inbuilt setting in the theme to accomplish that?
Hello, @josephadewole1,
1. Yes, you can add the custom header to the Porto resume theme.
2. No, Sorry to say that but this is not possible to make it sticky on mobile, yes you can achieve it using floating menu item with page builder as well.
Regards, P-THEMES.
Hello,
We’re trying to automatically update price in cart when changing quantity. The code didn’t work so we disabled Porto theme and then the code worked without issues.
Is there a setting in Porto that prevent the JS code from working?
var timeout;
jQuery( function( $ ) {
$('.woocommerce').on('change', 'input.qty', function(){
if ( timeout !== undefined ) {
clearTimeout( timeout );
}
timeout = setTimeout(function() {
$("[name='update_cart']").trigger("click");
}, 1000 ); // 1 second delay, half a second (500) seems comfortable too
});
} );
Hello, @carlcron,
Please watch this video: https://streamable.com/9y7d7w you can use this plugin: https://wordpress.org/plugins/ajax-cart-autoupdate-for-woocommerce/ it is working fine with our Theme.
Regards, P-THEMES.
Hello,
We’ve tried this plugin, it does not work.
Hello, @carlcron,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello. I am trying to upload a custom font through your Porto font control. However, it will not let me create a custom font. When I upload fonts (woff, woff2, eot, ttf, otf, svg) it either tells me that it’s unsupported or that the file type was not recognized. What do I do?
Hello, @carson2202,
Yes, that is because it only except the zip format file of the font, so please make sure that the file you will upload must be the complete and zip format file of the font and then you will be able to use it from Theme Options >> Skin >> Typography.
Regards, P-THEMES.
I’ve imported the demo:https://www.portotheme.com/wordpress/porto/digital-agency2/
but I didn’t see the page of “Our Work”.
If I renew the support to get update will it be fixed?
Or Can I just buy another license (I have two site need to use same theme) and can the problem be fixed?
Hello, @articchen,
Our work page is basically the Portfolio page, If you have turned OFF the portfolio from Porto >> Theme Options >> Portfolio: https://postimg.cc/mzm1bg9N then you have to turn it ON and check back under WP-Dashboard >> Pages and if it is already turned ON then you have to reset your WordPress and Import the Demo again…
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! sir, hope you’re well, sir i faced a problem .at first Mobile 1. https://prnt.sc/1qyvyal and 2nd is Pc 2. https://prnt.sc/1qyw44u problem is when open the site then Add to cart is always loding and same case is on the mobile always loading the Add to cart after that when i reload the page then it’s ok.. but where is the problem i don’t know. please help.
Best Regards!
Hello, @kashfulecommerce,
That is not our theme issue, you can check it on our demo sites as well, that it is working perfectly fine, the issue is on your site and it is because of the cache, I can see you are using server cache as well, first of all, please remove all sorts of server cache and deactivate it and then remove your site cache and deactivate the cache plugins and finally check back your site after removing the browser cache, I am sure it will solve your issue and then again turn on the cache plugins one by one and check which one is creating that issue on your site and then contact the plugin Author for getting help on that.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
my Porto Functionality Plugin fails each time i want to update
An error occurred while updating Porto: Purchase Code is not valid or could not connect to the API server! Please try again later.
Hello, @Chykeba,
You have to reset your purchase code and then reactivate the Theme again and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Problem: Activate Porto Theme Enter your Purchase Code.
Sorry, it could not connect to the Porto API server. Please try again later.
Hello, @olzbody,
You have to reset your purchase code and then reactivate the Theme again and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hello, @mehar_junaid,
Please watch and follow the instructions showing in this video, I have created for you: https://jmp.sh/RQFeFSh
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @akhtarnawaz683,
We have added the Custom JS code for that cursor effect in that particular Demo under Porto >> Theme Options >> Skin >> JavaScript Code, you have to remove that JS code from there, save changes, and check back your site after removing the browser cache.
Regards, P-THEMES.
Hi, looking for a WooCommerce multi-vendor theme compatible with Elementor that has a dark / light toggle button for customers and vendors. Does this or any other of your themes or can you point me at one you know of? Thanks!
Hello, @crunchy,
No, sorry to say that but there is no such option to set the dark/light toggle button for customers and vendors, so this requires Customization.
Regards, P-THEMES.
IS there a way to move content below the products on the category pages?https://stencilgiant.com/product-category/animal-stencils/
Hello, @americansignletters,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Porto >> Template Builder Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save change.
7. Finally check your site after removing the browser cache.Regards, P-THEMES.
Porto Video Thumbnail cannot see video, i can add video in product page but cannot see in any place on public site. So i wonder for what is this: http://prntscr.com/1qwajmq I didn´t find anything in documentation.
Hello, @navi4all,
Please watch and follow the instructions showing in this video I have created for you: https://streamable.com/d2d91u
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 19/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I mean add video button, not use a youtube or external link video: http://prntscr.com/1r1n8x5 what is the point of attach video (from library) if cannot show?
Hello, @navi4all,
Attach product video from the library is also working perfectly fine for me, here is the video: https://streamable.com/3180qx
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 19/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I just purchased the theme. I switched from media center theme. When switching the theme over all of my category pages do not work. Goes to a 404 page. Even when i click the link from the admin view button on the category page. How do i fix?
Hello, @americansignletters,
Can you please match the same settings for the permalinks of your site as showing in this screenshot: https://postimg.cc/7CtLd65R and click on save changes button and check back your site again after removing the browser cache.
And also please check it once with activating the default Theme of the WP like Twenty Twenty one, just to make it sure, that the issue is with our Theme only or with the WP Theme as well.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, My support period has expired. I need to update the theme and the Porto Functionality plugin. Once I go to the update there showing Purchase Code is not valid or could not connect to the API server! Please assist me to fix it.
Hello, @team-konekt,
Can you please contact us via our support system with your site WP Admin Login details and with your purchase code so that we will check it for you on your site and help you out.
Regards, P-THEMES.
My Mobile Menu is duplicating ..
Hello, @vividgold,
I am not able to inspect your site from frontend, it seems you have used any script or plugin for that, please remove it for a while so that I’ll be able to inspect your site and provide you the fix for it.
Regards, P-THEMES.
Hello,
I installed “Agency Demo”
And i’m trying to build a Member Page, but i can’t find the member option in my Wordpress Sidebar!! Please help.
Hello, @fher0208,
Please make sure that you have turned it ON from Porto >> Theme Options >> Member.
Regards, P-THEMES.
