12679 comments found.
How can I solve the problem with CSS? After updating from 5. * to 6. * button styles disappear. The menu title either disappears or is transparent. Lists are shrinking. Headings are losing their styles and there are many more problems. Solve the problem by hammering crutches again?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Sites have been restored from backups. But I can give screenshots, which mail should I send? Or is it better to wait for the update so as not to suffer with this version?
Please, send us the information using the contact form on our profile page.
Okay, sent you information.
Hello,
As we can see, you have the previous version of the theme installed now. And it looks like you have some custom code in your child theme. Note that our 6.x update has a lot of changes in HTML and CSS structure so your previous custom code might need to be revised and fixed. You can read all the details about our 6.x breaking changes here https://xtemos.com/docs/woodmart/faq-guides/woodmart-update-6-0-explained/
Kind Regards
I would not write here if I didn’t know about it. It turns out that now many will not be able to update normally. So, i need to take a hammer and crutches in the update 
. Sadly, you haven’t helped.
We did everything that depends on us to simplify this process and described our updated changes in all the details. But we can’t fix all custom codes for all customers, unfortunately. And of course, we will try to avoid such breaking changes in the future. But anyway, sometimes it is necessary to take such measures to optimize our theme.
Will you be doing something similar in the future to make it easier ?
Hi,
Thank you for contacting us. We will consider these improvements for our future updates.
Kind Regards
its not really a issue, it more your built in labels are not simple to use like the plugins. after checking the documents it seem they only work via attribute which is more complicated and confusing unless ive read wrong, I only need the labels of some products and would like to be able to select the products like the above plugins
Sorry, we posted a wrong reply to your comment. Yes, it is not an issue and we will review your recommendations for our future updates.
Hello,
We saw the theme and liked it a lot, could you ask any questions?
In the white label tab, would we be able to disable it after configuration and also disable the license tab? We didn’t want this to appear on the panel, after configuring the white label tab.
Hello,
Thank you very much for contacting us.
Yes, we will be able to provide you with a code snippet to hide both sections in the admin dashboard.
Kind Regards
Hi, guys, I always use your slider instead of Slider Revolution because it is much faster, but lately I faced a problem. It’s incredibly difficult to make slider image suit all desktop devices.
The photo should be of very high resolution (which means big size) and has very good composition because it can be cropped absolutely different on different devices. Compare how the slide looks on 12” laptop and 30” desktop and you will understand what I am talking about. Can you please think about some solution?
Maybe another breakpoint for slide height can be benefitial. E.g. for devices with 900 and 1080 pixels screen height I would use 750 pixels high slide and for devices with 1440 pixels screen height I would use 1000 pixels high slide.
Hello,
You can apply simple custom CSS to replace your slide background with another image for devices with 1440+ screens. Please, send us a link to your website and we will prepare this custom CSS for you.
Kind Regards
Can I send you ditr link via contact form on your profile’s page?
Yes, please, send us a link using the contact form.
Hi,
How do we import pre-built elements from https://woodmart.xtemos.com/wpbakery-elements-library/ ?
Regards
Hello,
Thank you for contacting us.
Here is an article from our documentation that will help you to understand how to work with our templates library.
Kind Regards
Hello, I noticed that after importing demo data, icons are not loading properly. Please how can I fix this? Find links to screenshots below:
Hello,
Check if you have a correct URL set in Dashboard -> Settings -> General. It should start with HTTPS if you are using an SSL certificate on your website. Then go to Theme Settings and resave them. If it doesn’t help, please, provide us your admin access so we can check.
Kind Regards XTemos Studio
Thank you so much. It worked.
Also, I noticed that my promo banner images are blurry, but when used as slider images or product images, or anywhere else on the website they are very sharp. Could you kindly help with that? Here’s what I mean: https://prnt.sc/1sce4an
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Thank you for your response. I have sent it via your contact form.
Your banner width is 500px. What screen resolution you are testing on?
It’s on my mobile phone. 1080×2400 pixels.
In this case, you need to upload your banner in 1080px width or display them in two columns.
It is already in 2 columns. You request for my website link which I already sent, so I thought you’ve checked. Even if I make it 4 columns, it still appears blurry. The images used are high quality images so they shouldn’t be blurry when used in a 500px banner.
But your screenshot shows that you check the banner when they are in one column https://prnt.sc/1sce4an
Hi! In how many subdomains can I use your theme if I only buy 1 license?
Hello,
Thank you for contacting us.
One regular license purchase allows you to use our theme for a single project/domain only.
Kind Regards
Ok, Will you have a discount if I buy 5 themes?
Sorry, but we can’t provide any discounts for multiple purchases on ThemeForest, unfortunately.
Hello.
I need you help. my team purchase WoodMart theme
I have problem?, Slider Revolution doesn’t work at all.
https://i.postimg.cc/7hvDY73K/Question.jpg
Homepage not showing Slider Revolution
https://i.postimg.cc/FzjvfRGN/slidernotshow.jpg
Please help me.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi is it possible to hide certain category in the Product Categories filter widget in the Shop Page Widget Area? For example I have a category called “200% Reward Point” which I need to work with a reward point’s rule setting, but I don’t want customer to be able to see nor filter by this category. Thank you.
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
HI Team,
How can I add product condition to each and every product as below.
https://i.snipboard.io/jVMkrQ.jpg
Thank you.
BR,
Lsrc
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hello there,
I know, i don’t have support anymore but wpbakery doesn’t work fine anymore.
I’m stuck at 6.6 release and tell me to ask your theme provider, maybe to unlock the latest version 6.7
1 – Is it possible to get the latest version of wpbakery please ?
Thank you very much,
Best regards
Hello,
You can update the plugin to the latest version available via Appearance -> Install plugins. If you don’t see the update there, try to reinstall the plugins completely from there.
Kind Regards
Thank you so much for your quick reply Xtemos.
The update works via Appearance > Install plugins.
In fact, WPBakery Save Changes Button did not Working, finally there was a conflict between Dokan Pro plugin and the wpbakery editor.
Hope this help
Best regards
Great, we are glad that you sorted it out. Let me know if you have any questions.
Hello,
I need a quick hook from you for this location: https://ibb.co/86H057Z
I am using this code for a 2nd category description https://www.businessbloomer.com/woocommerce-add-a-second-content-box-product-category-pages/
I just need the hook for that location – nothing else
Hello,
We will add a hook there in our next update. Its name will be “woodmart_page_title_after_title”.
Kind Regards
When will be the next update?
We are going to release our update next month.
Hello,
Can I please have a link with all hooks you have implemented in the theme ? – Like an excel file or some documentation about that ? Thanks !
Currently, we don’t have such list. You can open our theme files using some text editor like Visual Studio Code and search for “do_action(” to find all hooks that belong to our theme.
Are you planning to implement in woodmart a 2-nd description box where the text goes under Product category title ? – for SEO Purpose ?
Yes, we have such plans but can’t guarantee that it will be implemented very soon.
Kind Regards
Hi … I installed the main theme .. and it works perfect Could I install the child theme after I installed the main theme? If I install it and update the theme, is there any changes happened to my website? Thanks
Hello,
Yes, you can install and activate the child theme now. Note that you need to update the parent theme only. The child theme will never be updated.
Kind Regards
Hi,
After the WooCommerce 5.6 update, the shipping phone is supported in the shipping address and then shown in emails. Are the theme template files for all relevant emails updated for these?
Thanks.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi,
Unfortunately I can’t do that. The site in question is a live site and the client refuses permission to do so.
I’m checking on comments made on https://wordpress.org/plugins/f4-woocommerce-shipping-phone-and-e-mail/ under first FAQ at the bottom of that page.
This problem seems to be related to the plugin and not to our theme. You would better contact plugin developers for help on this matter.
OK, thanks.
You are welcome!
Hello please all of a sudden my icons disappeared and the color are not showing please what can i do
Noticed it was when i tried editing the footer
Hello,
Check if you have a correct URL set in Dashboard -> Settings -> General. It should start with HTTPS if you are using an SSL certificate on your website. Then go to Theme Settings and resave them. If it doesn’t help, please, provide us your admin access so we can check.
Kind Regards XTemos Studio
Hi, I’m having trouble filtering. https://jmp.sh/thxylLZ As you can see in the video I filtered the shirt size “92” I marked it in stock but the filtered product was no longer in stock size 92 I need to fix it. Thank you
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
I use your template: https://jmp.sh/IJgcOZI and your filter: https://jmp.sh/fByUnSr I need everything to work when I use your template for which I paid. The description of the template is that it is ready for woocommerce. Please send me an email to which I can send you login details on the web. Than you
Yes, but this functionality is a part of the WooCommerce plugin. Please, test how it works with the default WordPress theme and built-in WooCommerce filter widget. If it doesn’t work with our theme only, we will check what is wrong from our side.
woodmart: https://jmp.sh/thxylLZ
Storefront: https://jmp.sh/r6BqMsP
Twenty Twenty-One: https://jmp.sh/NLzp8L8
As you can see in the videos, if I set in filters -> shirts -> size 92, the product iDO Boy’s Shirt 1401-0113 will filter my products only with your templates.
As we can see, when you switch to the default theme the filter widget is provided by some of the installed plugins. It is not a default WooCommerce filter widget https://gyazo.com/e57063c1167218a7600b7870253d38f9
If you are going to use filter from this plugin you need to remove all our WoodMart filter widgets and use this plugin widgets instead. You can’t combine our theme widgets with these filters.
I only used the basic WooCommerce widget product categories and your widgets and it still filters my shirt size 92 even though size 92 is not in stock.
https://jmp.sh/RqAbhWABut you said that you are using some WooCommerce plugin to imrpove search and filters, right? In this case, to make it work you need to remove all widgets that comes with our theme. Your plugin works with WooCommerce default widgets, not with our theme filter widgets.
In the last reply, I sent you a video of how I use only default WooCommerce widget product categories and your widgets and it still filters my shirt size 92 even though size 92 is not in stock. https://jmp.sh/RqAbhWA
How to remove all widgets that comes with your theme ?
As I can see, now it works correctly on your category page https://gyazo.com/ba35e543c61660e686fc0cde759d4547 Make sure that you don’t have filter widgets that starts with “WoodMart” in Appearance -> Widgets.
Good evening, I would like to know how to use filters so that only the products on sale in the store are displayed
Hello,
You can use our “WOODMART stock status” widget to filter products on sale only https://gyazo.com/7eda656851c4f4724566e61881dcdd52
Kind Regards
Hello,
I had this code in the previous version before 6.0. How can I make the menu color text black on sticky header as the code doesn’t work anymore?
.whb-sticked .whb-row.whb-general-header { background-color: #ffffff; }
.whb-sticked .whb-color-light .navigation-style-underline .item-level-0:hover>a { color: black; }
/sticky main menu color/ body .whb-sticked .woodmart-navigation .item-level-0.current-menu-item>a{ color: black; } body .whb-sticked .woodmart-navigation .item-level-0>a{ color: black; } body .whb-sticked .woodmart-navigation .item-level-0>a{ color: black; } body .whb-sticked .woodmart-navigation .item-level-0>a:hover{ color: black; } body .whb-sticked .woodmart-navigation .item-level-0.menu-item-has-children>a:after{ color: black; } body .whb-sticked .woodmart-navigation .item-level-0.menu-item-has-children:hover >a:after{ color: black; } body .whb-sticked .woodmart-navigation .item-level-0>a .nav-link-text:after { background-color: #103d69; }
/sticky/ body .whb-sticked .woodmart-burger-icon .woodmart-burger { color: black; } /default/ body .woodmart-burger-icon .woodmart-burger { color: white; }
Hello,
Please, send us your website link so we can check this custom CSS live.
Kind Regards
Try to use the following CSS
.website-wrapper .whb-sticked .wd-nav .item-level-0.menu-item-has-children>a:after,
.website-wrapper .whb-sticked .wd-navigation .item-level-0.menu-item-has-children:hover >a:after,
.website-wrapper .whb-sticked .wd-nav .item-level-0>a:hover,
.website-wrapper .whb-sticked .wd-nav .item-level-0>a,
.website-wrapper .whb-sticked .wd-nav .item-level-0.current-menu-item>a
{color: black; }
.website-wrapper .whb-sticked .wd-nav .item-level-0>a .nav-link-text:after
{ background-color: #103d69; }
Thank you this worked. I added a couple lines for the bg and mobile menu icon but it was good.
OK, so do you have any further questions on this matter?
No thank you.
Hello, is there a way I can add the SKU on product grid?
Hello,
Unfortunately, there is no such functionality in our theme by default. It might be possible with the help of additional code customization only.
Kind Regards
Ok thanks.
Hello. How come the links in the footer dont work on MOBILE with the responsive text block. Check the links of the footer here on mobile: https://bit.ly/3A4xYJz.
Hello,
We have checked your website and the links in the footer work correctly https://gyazo.com/02b31fd1e4290d2713dbae97970ae52b
Kind Regards
Hello I mentioned in my message that they don’t work on MOBILE. Please check the mobile version.
Try to set align items option for this row to “Top” and test how it works.
Thanks. This worked.
Great, you are welcome!
