12892 comments found.
I see some issues with internal cache, how to disable it? I have own caching plugin and now it’s a conflict
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
when will be next update will be released ? is there any beta version available for user or any sneak peak for upcoming update
Hello,
We are working on our new update and it will be released next month. It will be mainly dedicated to our bug fixing, new dummy content, and small performance improvements.
Kind Regards
not able to add the description on the Brand section ??
not getting any reply its a day ago now?
Hello,
We are sorry for the delay. You can put your brand description to your brands using an appropriate field in Dashboard -> Products -> Attributes -> configure brand terms -> edit single brand.
Kind Regards
we have added the description already, but it not showing
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
It is a product category page, not a brand. You can add your product categories description via Dashboard -> Products -> Categories.
Hello,
i hope you are doing well so i really like your theme and interested in buying it but i want to achieve some customization ( i tried to test it inspecting the elements and notices that you have a globe css styling which will make it hard ofr me to Edit a specific element without affecting other aspects and elements of the theme )
Product Page :
Home Page :
https://prnt.sc/1sovmmqlike when i edit the Add to Cart button it does effect all th other buttons like Checkout , View Cart Quantity Controller....
Hello,
Thank you for contacting us.
Yes, our buttons are divided into groups to achieve consistency. But you just need to use a more specific selector and you can customize the button on the single product page. Contact us after purchase and we will help you with this task.
Kind Regards
Please add support for conditional discounts (https://wordpress.org/plugins/woo-advanced-discounts/) as soon as possible. Currently it display the wrong percentage -100% on all the products
Hello,
Thank you for your recommendation. We will consider this for our future updates.
Kind Regards
Hello,
I know I don’t have support but maybe it’s a simple question. Do you know how I can set header block to completely be transparent in background, so that below content image can go up below the header and be seen? thanks
Hello,
It seems that you are going to enable the header overlap option. Read this article for help https://xtemos.com/docs/woodmart/header-builder/enable-header-overlap/
Kind Regards
am interesting in your theme but i need two changes in the current parallax demo 1- https://prnt.sc/1skhbq7 after the first section after scrolling their content still move a light move about 10 pixels in 1 : 2 seconds after i stop scrolling
2 – i need the shopping cart in the header to show the cart once i hover on it and in small box under it not a full side bar like what exist now
so if i purchased the is the free support will include helping me in this two points ?
Hello,
Thank you for contacting us.
1. Yes, this option can be turned off.
2. You can see how it works on our demo here https://woodmart.xtemos.com/demo-fashion/demo/fashion/
Kind Regards
can is create parallax scroll like this https://www.minotti.com/en where every scroll get the next section automatically ? @xtemos
Hello,
Sorry for the delayed response.
Unfortunately, there is no such functionality in our theme.
Kind Regards
Hello, please update this theme. There are many problems for some users with the add to cart and variations. The variations don’t change, and the add to cart button spins in an infinite loop. Thanks
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Thanks for your reply. Yes, please find the URL: https://www.lesinseparables.net/bracelet-menottes-les-inseparables/ I checked inside Google Chrome, and there is an issue about: Failed to load resource: net::ERR_TOO_MANY_REDIRECTS /wc-ajax=get variation:1
We have just tested this on your website and it seems to work correctly https://gyazo.com/f730fbb520d8cb192fb6c3e0c4d58edd
Thanks for your help. In fact, it depends the OS from customer. For example, on Windows 8 and Chrome: https://www.loom.com/share/3018a55684014f76bedb8cbfaacdecf5
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi,
there is a big bug,
please check https://prnt.sc/1sjiuqp
When I close menu in mobile, the page redirect to https://xtemos.com/
How to fix this?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Dark theme is used with the latest woodmart version.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Try to add the following code to the child theme functions.php file
function woodmart_android_browser_bar_color() {
$color = woodmart_get_opt( 'android_browser_bar_color' );
if ( ! empty( $color['idle'] ) ) {
echo '<meta name="theme-color" content="'. $color['idle'] .'">';
}
}
add_filter( 'wp_head', 'woodmart_android_browser_bar_color' );
ok thanks bro
You are welcome! The fix will be included in our next theme update.
Good, nice team. Have a nice day
Hi.
I don’t know your js id to hide Can you give me the id of this js.
<script>window.MSInputMethodContext && document.documentMode && document.write(’<script src=”/woodmart/js/libs/ie11CustomProperties.min.js”><\/script>’);</script>
Thanks I deleted it
Hello. A friend of mine purchased this theme and in helping her. Doesn’t seem to work to add FROM price on variables.. Any idea why? See : https://www.businessbloomer.com/disable-variable-product-price-range-woocommerce/
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, Pre-purchase question : I see we can go to another post (arrow before “RELATED POSTS”), but can I limit this to specific category? Thanks
Hello,
This functionality is based on core WordPress functions and there is no option to limit this to a specific category, unfortunately.
Kind Regards
Thanks for your reply.
Regards, Webiaprod
You are welcome!
Hello I will buy this theme but I need to put read more tag to category/ archive description
Is it possible?
Have a nice day.
Hello,
Thank you for contacting us. Of course, you can use the “Read more” tag for your blog posts.
Kind Regards
No, ı just want to add category description with read more tag.
For instance : https://woodmart.xtemos.com/product-category/other/fashion-other/
End of the this page description with 500 words but after 60 words read more tag.
Is it possible
Unfortunately, our theme doesn’t have such functionality at the moment. We will consider adding it in our future updates.
Okey. Thank you.
You are welcome!
How can I solve the problem with CSS? After updating from 5. * to 6. * button styles disappear. The menu title either disappears or is transparent. Lists are shrinking. Headings are losing their styles and there are many more problems. Solve the problem by hammering crutches again?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Sites have been restored from backups. But I can give screenshots, which mail should I send? Or is it better to wait for the update so as not to suffer with this version?
Please, send us the information using the contact form on our profile page.
Okay, sent you information.
Hello,
As we can see, you have the previous version of the theme installed now. And it looks like you have some custom code in your child theme. Note that our 6.x update has a lot of changes in HTML and CSS structure so your previous custom code might need to be revised and fixed. You can read all the details about our 6.x breaking changes here https://xtemos.com/docs/woodmart/faq-guides/woodmart-update-6-0-explained/
Kind Regards
I would not write here if I didn’t know about it. It turns out that now many will not be able to update normally. So, i need to take a hammer and crutches in the update 
. Sadly, you haven’t helped.
We did everything that depends on us to simplify this process and described our updated changes in all the details. But we can’t fix all custom codes for all customers, unfortunately. And of course, we will try to avoid such breaking changes in the future. But anyway, sometimes it is necessary to take such measures to optimize our theme.
Will you be doing something similar in the future to make it easier ?
Hi,
Thank you for contacting us. We will consider these improvements for our future updates.
Kind Regards
its not really a issue, it more your built in labels are not simple to use like the plugins. after checking the documents it seem they only work via attribute which is more complicated and confusing unless ive read wrong, I only need the labels of some products and would like to be able to select the products like the above plugins
Sorry, we posted a wrong reply to your comment. Yes, it is not an issue and we will review your recommendations for our future updates.
Hello,
We saw the theme and liked it a lot, could you ask any questions?
In the white label tab, would we be able to disable it after configuration and also disable the license tab? We didn’t want this to appear on the panel, after configuring the white label tab.
Hello,
Thank you very much for contacting us.
Yes, we will be able to provide you with a code snippet to hide both sections in the admin dashboard.
Kind Regards
Hi, guys, I always use your slider instead of Slider Revolution because it is much faster, but lately I faced a problem. It’s incredibly difficult to make slider image suit all desktop devices.
The photo should be of very high resolution (which means big size) and has very good composition because it can be cropped absolutely different on different devices. Compare how the slide looks on 12” laptop and 30” desktop and you will understand what I am talking about. Can you please think about some solution?
Maybe another breakpoint for slide height can be benefitial. E.g. for devices with 900 and 1080 pixels screen height I would use 750 pixels high slide and for devices with 1440 pixels screen height I would use 1000 pixels high slide.
Hello,
You can apply simple custom CSS to replace your slide background with another image for devices with 1440+ screens. Please, send us a link to your website and we will prepare this custom CSS for you.
Kind Regards
Can I send you ditr link via contact form on your profile’s page?
Yes, please, send us a link using the contact form.
Hi,
How do we import pre-built elements from https://woodmart.xtemos.com/wpbakery-elements-library/ ?
Regards
Hello,
Thank you for contacting us.
Here is an article from our documentation that will help you to understand how to work with our templates library.
Kind Regards
Hello, I noticed that after importing demo data, icons are not loading properly. Please how can I fix this? Find links to screenshots below:
Hello,
Check if you have a correct URL set in Dashboard -> Settings -> General. It should start with HTTPS if you are using an SSL certificate on your website. Then go to Theme Settings and resave them. If it doesn’t help, please, provide us your admin access so we can check.
Kind Regards XTemos Studio
Thank you so much. It worked.
Also, I noticed that my promo banner images are blurry, but when used as slider images or product images, or anywhere else on the website they are very sharp. Could you kindly help with that? Here’s what I mean: https://prnt.sc/1sce4an
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Thank you for your response. I have sent it via your contact form.
Your banner width is 500px. What screen resolution you are testing on?
It’s on my mobile phone. 1080×2400 pixels.
In this case, you need to upload your banner in 1080px width or display them in two columns.
It is already in 2 columns. You request for my website link which I already sent, so I thought you’ve checked. Even if I make it 4 columns, it still appears blurry. The images used are high quality images so they shouldn’t be blurry when used in a 500px banner.
But your screenshot shows that you check the banner when they are in one column https://prnt.sc/1sce4an
Hi! In how many subdomains can I use your theme if I only buy 1 license?
Hello,
Thank you for contacting us.
One regular license purchase allows you to use our theme for a single project/domain only.
Kind Regards
Ok, Will you have a discount if I buy 5 themes?
Sorry, but we can’t provide any discounts for multiple purchases on ThemeForest, unfortunately.
