1617 comments found.
Cannot get the theme settings to run on website.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Do I need to install Elementor or Elementor Pro for this theme?
Hi,
Thank you for your interest.
You need to install the basic and free version of Elementor. There is no need to purchase Elementor Pro in order to create pages you saw on our demo sites.
Aside from purchasing this theme, are there any plug-ins or tools needed to install for us to fully utilize the theme? Thanks
Hi,
Thank you for your interest.
All required plugins are included within theme package in order to create pages you saw on our demo sites. There is no need to purchase anything additionally.
Another question, do I get all the 15 demos including its different pages when I purchase Grand Restaurant theme?
Yes basically you will get everything you saw on our demo sites.
Dear Sir / Madam,
Even though our support has expired we would like to report a bug / problem with the template. We cannot (without the help of code on the <header>) change the favicon of the website.
Tried many different things without any luck, please kindly check for any bug associated with the favicon for future iterations and updates of the theme.
Kind Regards,
Hi,
Thank you for purchasing.
We are using default WordPress favicon option so it should works as you can see on our demo sites as well.
Please navigate to Appearance > Customize > Site Identity > Site Icon. You should be able to upload your favicon image from there.
Hi,
The theme doesn’t allow create new pages either new posts. Show error page when I clic the New Page or New Post …
Please help us to solve it .
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, how can i turn off parallax effect site wide? Thanks!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hello, want to buy this theme. Saw some site with this theme (demo 5). But I found if I refresh page, menu items are sorted by other way.
example: first visit: Bacon-Wrapped Shrimp with Garlic Lamb-Beef Kofka Skewers with Tzatziki Pork with Italian Salsa Verde Imported Oysters Grill (5 Pieces)
after refresh: Pork with Italian Salsa Verde Bacon-Wrapped Shrimp with Garlic Imported Oysters Grill (5 Pieces) Lamb-Beef Kofka Skewers with Tzatziki
So my question: is this feature which or bug? If I buy theme, can I set ordering by date or ID for example? Thank you
Hi,
Thank you for your interest.
We sorted our demo’s menu items randomly but you can choose other sorting option as well.
Hello, I run a restaurant with multiple locations, like Chipotle or McDonalds. Will this theme alone work for me?
Let the orders from x street go to the admin panel open on x street. Orders from Y street go to the open admin panel on y street. Is this possible?
Hi,
Thank you for your interest.
Really sorry the theme doesn’t support location base ordering system.
Hello,
I’ve been using this theme for a long time but now I have stumbled upon a problem I cannot solve (and I can’t create a ticket without buying the theme again…)
All my pages goes white with the latest version. But only in desktop resolution, smaller @media and it works just fine.
Is it possible to download previous version? That version worked great.
Best regards – Simon
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Thank you for the reply. But I cannot submit at ticket:
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
I can’t pay 60 dollars just to ask one question about this.
I need to either download previous version (where the problem doesn’t exist), or get a fix for it.
As I assume it’s due to the implementation of Elementor.
Could you please provide URL of your site please?
Absolutely 
URL: http://test.hofsnas.se/kafe-bistro/
This pages for example is only visible in above 960px for some reason. But only with the latest version of the theme, older ones works great.
.animate {
opacity: 1 !important;
}
That did the trick!
Did I do something prior or was it a bug?
Thanks a lot for the reply and fix!
It might some script conflict with other plugins you are using so I recommended custom CSS code to fix it for you.
Btw, Could you help us rate for the theme please?
Okey, I will keep the CSS code.
Your theme has now been rated!
Thank you very much.
Hello, I have a problem installing the theme. I bought it in March. I just downloaded it and try to instal it. I/m stuck installing the revolution slider plugin. I get this message: Plugin-install Failed:
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
But the Minimum required version: 6.5.8 and that one is also Available. I’m fully aware my support has endid. But I did just downloaded the files and started working on the theme.
Hi,
Thank you for purchasing.
Could you please provide WordPress account through contact form on this page https://themeforest.net/user/themegoods
We will check it for you.
Hello Support,
we’ve been using this theme for a long time without issues, but since the last update we can no longer edit pages. Pages now have the option to be edited in “Classic” (breaks the layout) “Elementor” (also breaks the page layout) and “Content Builder” (original editor), but instead of having the the page layout editor, all fields have been converted to Custom Fields and are completely non-editable on the backend.
Hi,
Thank you for purchasing.
Could you please also make sure you update all required plugins. We tested the theme with the latest version of WordPress already and we can confirmed that it supports.
Unchanged . Same issue persists.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, i can’t update grandrestaurant-custom-post to 3.8.3, i always have this error Téléchargement de la mise à jour depuis https://assets.themegoods.com/plugins/grandrestaurant-custom-post/grandrestaurant-custom-post-v3.8.3.zip…
Le téléchargement a échoué. L’URL fournie n’est pas valide.
My product is registered, i can update the theme to 6.3 but it’s not working for this plugin
Hi,
Thank you for purchasing.
Could you please provide WordPress account through a contact form in this page https://themeforest.net/user/ThemeGoods
We will check the issue for you.
Hi, May i know why i need to install elementor and rev slider from out source? here is my website link Shipping
Hi,
Thank you for purchasing.
It’s standard method of installing plugins from WordPress library. It’s basically download plugin files from remote server.
so i need to buy rev slider then install??
No, you to register your purchase from Theme Setting > Registration then you should be able to install all premium plugins. Here is detailed instruction https://docs.themegoods.com/docs/grand-restaurant/getting-started/register-your-purchase-using-token-key/
i cant edit or add slider, it shows i need pro version, let me know about that
Revolution slider plugin pro is not required in order to create and edit demo slider. The pro version is optional if you want to get the plugin’s advanced features ex. automatic update, slider templates etc.
Hi, the site we are using this theme on is using elementor version 3.1.4.We are seeing a Compatibility alert message that ‘Tested up to Elementor version’ for Grand Restaurant Theme Elements for Elementor is Unknown. Wanted to know if there are any steps that we should take before updating Elementor. Do you recommend downloading and installing the most recent version of the theme?
Hi,
Thank you for purchasing.
We tested our theme with the latest version of Elementor already so it should be working fine.
We will declared a correct tested version of Elementor to the next theme update. So no worry.
Hello! Im interested in buying your theme. Before i do that i have a question about delivery. I didn’t saw on any demos an option for delivery so people can buy from the site and it can be delivered to them. We are in a rush hope you can reply faster. Thanks!
Hi,
Thank you for your interest.
Please check this demo site https://themes.themegoods.com/grandrestaurantv6/demo9/
I see there is demo- 5 and home-5 , I want to use the home-5 but I dont know how
Hi,
Thank you for purchasing.
You can import demo page individually using Elementor template option. Please see detailed instruction here https://docs.themegoods.com/docs/grand-restaurant/demos/import-single-demo-page/
Go ahead and Import everything from fresh. I need every think looks like this one at https://themes.themegoods.com/grandrestaurantv6/home-5/ . Also make sure that [Shop] and [Reservation] and all Links are working properly.
Or you can sent me the full zip file containing all demo data so that I can do it my self.
Hi,
Thank you for purchasing.
Technically importing demo contents are multiple processes which download media files from demo server to your server.
So there is no zip file to install demo contents but you can import them via Theme Setting > Demo Import remotely from our demo server.
You can also import demo pages using Elementor page template options as well. Please see detailed instruction here https://docs.themegoods.com/docs/grand-restaurant/demos/import-single-demo-page/
As you may know the import from your reference link is not working properly.
I just import this demo at https://themes.themegoods.com/grandrestaurantv6/demo10 and, as you can see the result from my site at http://superestaurant.mygreatway.com/ there are so many images missing and most of the links included menu, store, reservation … are just pointing to your site instead to my site. This is not good.
Why not add the demo data file in the same zip files we download from themeforest web site for the theme installation? This will be useful to import data manual without interaction or keeps bothering you or wasting my time contacting you on same issue.
The decision to buy a theme is base on the information you guys provided/published from where you sell those themes. If you say one click demo import need to be one click demo import but, base on experience I already try to import demo data more than 10 times with no success.
Thank you for your support.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID so I can help you quicker. Thank you for your patience.
Could you please try to clear Elementor cache via WordPress Dashboard > Elementor > Tools > General > Regenerate CSS & Data to see if it fixes the issue as well?
Hello ThemeGoods, Great theme so far! I’m using it with Elementor Pro. Anyway, I tried to add the “menu cart widget” from Elementor Pro to the header but it doesn’t open the cart popup/side menu as expected. However, when I disable the “Grand Restaurant Theme Elements for Elementor” Plugin, the menu cart functionality works just fine and opens up the popup/side menu when clicked. When both of the “Elementor Pro” and “Grand Restaurant Theme Elements for Elementor” is enabled, clicking on the menu cart icon doesn’t do anything.
Can you suggest how I can resolve this issue?
Thank you.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID so I can help you quicker.
Hi,
Thanks for the quick response. I just opened a ticket and here’s the ticket ID #2858392
We replied your ticket, could you please continue there. Thank you for your patience.
Hello! Pre-sale infos: 1) Is it possible to show “Reservation” button in mobile layout? It disappear in small resolution. I would like to make always visible
2) Is it possible to integrate Resdiary as reservation system?
Thank you
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hi, is there any discount comes in near future?
Hi,
Thank you for your interest.
Currently we have no plan for discount promotion anytime soon.
