23244 comments found.
Hi, I use TranslatePress with Porto and want to add the language switch to the top menu. Is there any option to add the shortcode for the language switch of TranslatePress [language-switcher] to the porto header builder? Or is it possible to link the language switch of TranslatePress to the Porto language switch? Best regards
Found the option with a porto block – no more help needed 
Sound’s Good!!! that you have found the option by yourself, you are the best
Hi Porto,
Please, I can’t find the facebook (in this place) icon in the theme to change the URL.
https://www.candleart.es/face.JPGthanks Joaquin
Hello, @Joaquim_,
I am sorry but I am unable to inspect and check the code on your site that where you have set that Facebook or footer, because you have set the security for inspect on your site.
Normally Footer comes from Appearance >> Widgets >> Footer Widgets, If you have set from there, then you have to look it there and finds and change the URL.
OR
If you have set the Footer using Footer Template Builder then you have to go to Porto >> Template Builder >> Footer and edit the Custom Footer from there and finds and change the Facebook URL from there…
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the proper solution.
Regards, P-THEMES.
Where can I change the name of the “Show All” filter that shows all the filters in the Projects section?
https://yadi.sk/i/qBi5ZXA0Mt7LbwHello, @AvantajWeb,
You have to change/translate it into the theme and porto-functionality plugin language files as per your requirements: https://postimg.cc/FYBRxkNY
Please read this article: https://ptheme.zendesk.com/hc/en-us/articles/4402459936785--61-How-to-Translate-Porto-WordPress-using-Loco-Translate-Plugin-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Just quick question, wasnt using this theme for a while, now got project and tried to install it on vps where i got root, and its fast Ryzen cpu with OpenLitespeed ubuntu and cyber panel, php limits way higher then recommended, all green, php 7.4 ubuntu 20.04, and my phoblem is when import any DEMO it looks broken, dark theme is white, top menu is messed up, whole content is messed up. Is there better pdf that used to be in this theme, there was better explanation of post install theme options. What Im missing that DEMO is messed up? Would appreciate quick tip
Hello, @X4os,
That seems to be the Mixed Content issue on your site, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/06/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I will extend if I need futher more advanced support, I just want start building site for now take it from there, this was basic enquiry, thank you and will have a try.
You’re Most Welcome!!
Hello there, how to activate before/after shortcode as seen here in demo: http://portotheme.com/html/porto/7.6.0/elements-before-after.html Why is this element not shown on wpbakery editor?
Hello, @WP_BUDDY,
I am sorry to say that but the link you have shared is not for Porto WordPress but it is the HTML version link and unfortunately, we do not have that element in the WordPress version…
Regards, P-THEMES.
how to reset my domain under my licence, ur support throws dns error, whats ur email?
Hello, @X4os,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
And for future: Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
thx
You’re Welcome!!
I keep getting error in theme. Also, support is very slow to respond. Response time is 3 hours. Also, the changes I make are reflected very late. I’m getting errors in many wordpress plugins.
some unsolvable problems: https://prnt.sc/1slwq45 https://prnt.sc/1slx2v2Hello, @aliefsan,
I have just confirmed from the support department and they said that they already replied to your support ticket #9553, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello! Sir, Take my respect. Sir i faced a problem i tried my best to solve this problem but i can’t do that. I set a Banner and now PC view is perfect – https://postimg.cc/kRnTJk8b But mobile view is not perfect – https://postimg.cc/sGpTs3vy now what i do now ?? please help me…
Regards!
Hello, @kashfulecommerce,
You can try with the below-given CSS code, Please edit your home page and copy and paste the below-given CSS code to the Custom CSS section and check back your site after removing the browser cache.
@media(max-width: 767px){
.home-banner .porto-ibanner > img {
object-fit: fill !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! sir thank you so so much it’s worked perfectly!
Regards!
You’re Most Welcome!!
Looking to purchase another license, is there a demo where the product image when hovered changes to the second product image?
Hello, @BelloniG3,
You can check it on my test site here: https://hubdatasolutions.com/pearl/porto/shop1/shop/
Regards, P-THEMES.
HI, I would like to rename the permalink for the custom post type of doctors. It is set to “doctor” but I want something different. How can I do that? Thank you.
Hello, @dellato,
You have to change it from Porto >> Theme Options >> Member and also you have to edit the Doctor page and change the permalinks by editing it as well.
Regards, P-THEMES.
Hi, your link for wp bakery download is not working. Can you provide us with working link?
Hello, @DeusPixel,
You can download the very latest version of the plugins from this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667477--34-Latest-WP-Bakery-Visual-Composer-and-Ultimate-Addons-for-Visual-Composer-and-Slider-Revolution
Regards, P-THEMES.
Hi,
How can we display image of selected attribute in single and archive page ? I use the YITH WooCommerce Color and Label Variations plugin, in Premium version. So i have the variation in archive page but when i choose a variation i would like to change the thumbnail.
Is it possible ? Thanks
Hello, @109c,
Actually, no need to use any third-party plugin our theme has this option. let me tell you, first of all you have to enable the this option from the Dashboard >> Appearance >> Theme Options >> WooCommerce >> Product Archive then enable the “Show Color / Image swatch” option and save settings see image: i.is.cc/x3FdR0A.png then edit a product and in the variation settings add the attributes then set the variation with image like the image: i.is.cc/x3LUa62.png once you done with the variations save them and then open the swatches option and set the image like this: i.is.cc/x3RyGHO.png then save the product and check back your site shop/product page result will be look like this: i.is.cc/x3WuisS.png I hope you understand.
Regards, P-THEMES.
Search form Category product cannot be searched. How do I search for category products?
Hello, @wooram_jang,
You can turn it ON/OFF from Porto >> Theme Options >> Header >> Search Form: https://postimg.cc/1484vwRG as per your requirements.
Regards, P-THEMES.
Hey there. Great job with the theme. All ok apart from one thing. In the archive page (or any product) you actually need to click 2 times do enter the product. One click shows another picture (that you can deactivate) and the second click opens de product page. My question is, that’s any chance to open the single product in one click alone? I’ve been looking non-stop and can’t figure out.
Best, Keep the god job
Hello, @behsweb,
You can simply turn that hover OFF from Porto >> Theme Options >> WooCommerce >> Product Archives: https://postimg.cc/k2s1xJNp and then one-click will take you to the single product page.
Regards, P-THEMES.
Thanks for the quick reply. I’m afraid that didn’t work. I did that before but in mobile it always require double click. That’s the main issue. Any other solution?
Kind Regards
Hello, @behsweb,
It does not require any double click and working fine for me, so we have to check it on your site, can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
I stand incorrect. You were right. Probably a cache problem on my side. Thank you very much for your help. Please keep the amazing job you’re doing
Sound’s Good!!! that your issue is resolved now…
Thanks for contacting us, have a great day
Hi, Trying to activate the theme and I have this error (Your access is temporarily blocked because of connection limit to API server.), Thank you
Hello, @Themes-Plus,
e0e50e56-* I have reset your this purchase code, please reactivate the theme again now, I am sure you will not finds this issue anymore, and if yes then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I am looking for a woocommerce theme that has a filter that filters by stock. I am currently using a theme from woodmart: https://www.babyceremony.sk/product-category/chlapec-2/ Which has a filter that does not filter by stock: As you can see in the video I filtered the shirt size “92” I marked it in stock but the filtered product was no longer in stock size 92
https://jmp.sh/thxylLZI also bought a filter: https://woocommerce.com/products/woocommerce-product-search/ But which is not compatible with the theme and causes problems.
Does your template work well? does it have a fast filter that filters by stock?
Thank you.
Hello, @toolchianna,
First of all, thanks for showing your interest in Porto WordPress
No, sorry to say that but our theme does not have such a filter by stock, you have to try with any third-party plugin which better meets your requirements.
Unfortunately, we have not tested any of the third-party plugins for this reason with our theme so we are unable to suggest you on it…
Regards, P-THEMES.
Thank you for your response. I just want to clarify that I don’t need any connection with Api. The requirement is this: When a white “s” t-shirt is sold out so that it can no longer be filtered between “s” t-shirts size
I show the problem I need to solve in the video. The customer filtered a size 92 shirt and offered the filter as a result of a shirt that has a size 92 sold out.
https://jmp.sh/thxylLZHello, @toolchianna,
Yes, I already watched your video, but the main issue is that the filters are coming from the Yith WooCommerce Ajax Product Filter plugin which is bundled with our theme and it does not provide the functionality to filter by stock, so this is not possible with our theme, you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
I had this message : Security issue found! So i go to Porto >> Dashboard and deactivated the Theme from there When i try to activate the Theme with same purchase code I got this error while activating theme.. Sorry, it could not connect to the Porto API server. Please try again later.
Hello, @hypnose,
Ok Fine, You have to reset your purchase code and then reactivate the theme again and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
I reset my code .. still have : Sorry, it could not connect to the Porto API server. Please try again later.
Hello, @hypnose,
If this is the code: c9718e9b-* then please try again now.
Regards, P-THEMES.
c9718e9b-* is not my code Mine begins with : 7f1b9b9b-*
And still have : Sorry, it could not connect to the Porto API server. Please try again later.
Hello, @hypnose,
I am sorry but that code is not showing as activated on any of the sites. Can you please share your site WP Admin Login details and the purchase code via our support system so that we will check it for you on your site.
Regards, P-THEMES.
Hi Request to reset purchase code, Please
Hello, @stylecrome,
You can reset your purchase code by yourself.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
How do you remove the limit of the Porto Product Categories showing only 12?
Hello, @antanast,
You have to select as many as possible categories from element options to show on your site as per your requirements: https://postimg.cc/TKjjGcTz
Regards, P-THEMES.
We have more than 20 but it only shows 12. I read in comments that the theme is hard coded to show max 12. Where do we change that?
Hello, @antanast,
Sorry to say that but this is not possible with theme options, you have to check it under
porto-functionality\shortcodes\woo_shortcodes\porto_product_categories.php
porto-functionality\shortcodes\woo_templates\porto_product_categories.php
porto-functionality\shortcodes\assets\blocks\blocks.jsOtherwise, if you want you can contact our Customization team as well for paid Customization services.
Regards, P-THEMES.
Hello!
A few questions before buying:
1. How fast do you reply support tickets? 2. Will you continue to update the theme in the following years or it may be descontinued? 3. I have a website that mixes regular pages + a main ecommerce component whose checkout ends by sending an order (but not paying it) – is Porto appropriate for this? I intend to use the theme for this website, as the prior theme is no longer receiving updates and everything that we need to do is problematic. 4. My current website has some plugins that were added for extra functionality (extra sidebars, extra checkout fields, internatiol phone number field with validation, product brands, product filters and sidebars, whatsapp chat…) – how can I check if they are compatible with Porto?
Thank you
Hello, @josephhh,
First of all, thanks for showing your interest in Porto WordPress
1. It will be in a day…
2. We will provide the update of the theme for the lifetime.
3. Porto does not mix Normal pages and WooCommerce functionality together… and it follows the WooCommerce procedure for the checkout purpose.
4. The only way to check those third-party plugins with our theme is to purchase the theme and test with it…
Regards, P-THEMES.
Hi,
Can I create multiple sidebars? Ex: one sidebar for one category and another for another category. 2. Can I add anything inside tabs? I need a row with 3 columns – and a pricing table inside each of them -inside tab itens?
Hello, @josephhh,
1. Yes, you can, you have to create multiple sidebars from Appearance >> Sidebars and then set the widgets under it and then you have to go to Products >> Categories and edit the particular Category, after that, scroll down and set the sidebar as per your requirements.
2. Yes, you can achieve it, something like that: https://www.portotheme.com/wordpress/porto/shortcodes/tabs/
Regards, P-THEMES.
