1254 comments found.
Hi
Where to find Tablet and mobile breakpoint options? - I know, it was under General > Layout…
Thanks.
Hi,
This option has been discontinued and is not there anymore, we will optimize this option and will add it again in the next updates.
Regards
Hello, pre-sale question, where can I find the different types of portfolios in the demo? thanks
Hi,
There are 13 pre-made templates that you can select for your Portfolio (Projects) also you can create your own template and assign it to your page.
you can see the Portfolio options on this page: https://xtratheme.com/docs/theme-options/theme-options-portfolio-settings/
Regards
is it possible to insert a self hosted background video?
Hi,
Yes, in the Elementor page builder you can use self hosted video background.
Regards
Quick question: When updating theme automatically from backend (Envato Market auth), is it still correct to first delete Codevz Plus plugin, then update theme, then install Codevz Plus plugin and update other plugins?
Hi,
Our theme has an automatic update feature, you can update your theme and the plugins just by one click, there is no need to delete or deactivate the plugin, just click on the update link.
Regards
Hi, I have an issue where the main image in Woocommerce isn’t displaying on the website. I’ve checked the cache and it’s still not displaying across platforms and devices….
Hi,
Please send your request via our support page and provide us your website URL: https://codevz.ticksy.com
Regards
Hi!
We plan to build a website that will incorporate a marketplace product later on. Would it be possible – licencing-wise – to use this theme in combination with another application?
Basically, the 3rd party app would be integrated into the website or vice-versa.
We want to make sure that we can use the theme with another application without permission issues.
Thanks a lot!
Hi,
Yes you can, there is no any licensing conflict with other apps.
FYI: Our license is single and you should buy new license for each new website separately.
Regards
Hi, I bought it from my agency account. And I want to import lawyer demo but I take error “Error: File lawyer.zip does not exists …” I tried other lawyers demo, I installed it. Can you check your lawyer demo. I want to use https://xtratheme.com/elementor/lawyer/
Hi,
Thank you for buying our theme and contact us,
We’re fixed the issue, please try to import it again, before installing the new demo you can Uninstall the old one first.
Regards
thanks, yes fixed.
You are welcome 
This theme has blocked me accessing admin and forces me back to the front of the site. Don’t buy this theme until they resolve these issues.
Hi,
We do not have any issue like this in our theme, please send your request via our support page and provide us your website credentials do we can help you in this case.
our support page: https://codevz.ticksy.comRegards
Good day,
I buy this design today and i love it!
But i have a question..
I create a Showcast for my “Project”. https://www.tobias-geimer.de/projekte/animenachrichten/ But on your demo it looks VERY much better… How can i change this? https://xtratheme.com/elementor/building/projects/inside-renovation/ 2. I post a article on my website: https://www.tobias-geimer.deBut why will my article from today show UNDER the article from 2018? How can i sort them?
greets Tobias
Hi,
Thank you for buying Xtra and contact us.
1. You should use our template to design your project page, you can download the .json file of each page you want from right sticky button:
2. I think you edited our old post and it caused this issue, you should change the date when you edit the old posts, as I see your new posted article has a correct date.
Regards
Hello,
thank you for answer.
1. I have downloaded the template .json and import them on my website. But where can i find the setting for change to template for “project?”
2. Yap. This will work now.
Hi,
1. Go to Theme Options > Projects > Projects Settigs
2.
Regards
Dear people,
I didn´t ask for a newsletter, but I got one. Ok, so far no big problem. I thought I can unsubscribe.
But no, the link does not work. In this case, I am asking you to remove my address from the subscribers list.
Thank you
Hi,
We are sorry to hear this issue, we have fixed it and now you can use unsubscribe link again.
Regards
Hi. Tek tıklamayla demo yükleme özelliği var mı?
Is there a one-click demo install feature?
Is there a one-click demo install feature?
hi sir i bought this theme but not activate and shows an Error like this: Envato error: Failed to validate code due to an HTTP error 403 please guid tnx
Hi,
This is related to your internet connection and your request was rejected by Envato server, I think your IP address was blocked by Envato servers.
Regards
If I change the domain … can I transfer the license to the new domain easily?
Hi,
Yes, You can de-register from the old website and activate the theme in the new website.
Regards
Asking for a refund for xtra. Almost three days ago, no answer
Hi,
We’re replied to your refund request.
Regards
this is elementor theme ?
Hi,
Yes, Xtra is compatible with Elementor.
Regards
hi, last year, my former domain was suspended by the hosting provider. So my data along with this theme will also be deleted. Can I install this theme again on my new domain?. Thank you
Hi,
Please login to your account in our website and de-register old website and then activate your theme in new website via Xtra theme dashboard.
Regards
ok, I have signup in your website, and How to de register my old website ? , just send a ticket and send the details ?
If you bought Xtra theme from ThemeForest you can register it in the new website and it will be de-register automatically, for buyers from our website de-register is manually procedure.
is the chat tool included in this package?
Hi,
No, its a free chat app that you can use it in you website too, for more information visit their website: https://www.tawk.to/
Regards
thank you!
You are Welcome
I’m using the lawyer 2 demo and everything is easy to customize except the service tabs on the area of practice…
Changes are neither saved nor effected.
In face, when I change the tab item, the entire text disappears
Please help…I need this urgently
https://tinyurl.com/yjasr3pzHi,
Thank you for your report, we will investigate in this case and will update you ASAP.
Regards
Hi, Do you have RTL demos/pages for elementor ? or only english versions?
Hi,
Elementor version of RTL demos are not available now, we are working on it and it will be launch in next month.
Regards
oxygenbuilder plugin plz 
Hi,
Thank you for your suggestion, Xtra is compatible with the 2 most popular page builders Elementor and WPBakery and we do not have any plan to add a new page builder to our theme.
Regards
