490 comments found.
hello, i am interested in this theme but i would like to know if it is compatible with elementor if not which page builder those it use
Hi,
Thank you for your interest.
Yes you can also use Elementor However in order to create pages you saw on our demo sites. You have to use theme content builder option instead.
Can you recommend any language translator plugin that is compatible with this theme
You can translate the theme using LocoTranslate plugin here https://wordpress.org/plugins/loco-translate/
Hi,
Can you please check the side menu here => https://sgw.cy?
When scrolling down to a page, the side menu widget overlaps the main menu, and even sometimes it disappears completely. How can we fix this please?
Thank you
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi,
Please check below screen shots%
https://drive.google.com/file/d/1mjJg0aZaTgWb0uxJ_icVCjMvuRjjsNQt/view?usp=drivesdk https://drive.google.com/file/d/1mw9muboTtr6nwh7wZ4IPcXjZlIjlkJaP/view?usp=drivesdkOn any page that is scrollable, the menu on the right side is not being displayed properly at all times. The side menu widget is sometimes shown behind the main menu and some other times is not showing at all, and a horizontal scrolling bar is shown instead.
Thank you
Thank you.
What’s browser and version you are using please?
I checked your page and I couldn’t produce the issue. Please see screenshot here https://snipboard.io/OkyvRZ.jpg
Hi,
This is happening in both Chrome and Firefox. Try scrolling down and check the widget below the menu. In some cases it is placed behind the main manu and some times it is not showing at all. Also a horizontal scroll bar is shown at some cases. Look at the video i captured => https://www.screencast.com/t/rC6E2hbO6A
Thank you
I couldn’t produce the issue at all. Please see video screencast here https://www.awesomescreenshot.com/video/5357786?key=446e4ba89cdc1d2e34225ca33216eda0
First please make sure you update to the latest version of your browser.
Second please try to to disable all browser extensions to see if it fixes the issue.
Hi,
In the screen recording you shared, in the second scroll you perform, the widget below the menu disappears.
Thank you for your clarification.
Could you please go to Appearance > Customize > Additional CSS and add below code.
.mobile_menu_wrapper .sidebar_wrapper {
position: relative !important;
}
Hi,
Thanks for that. The widget below menu is now visible while scrolling.
However, when scrolling there is a horizontal bar appearing. Can we please get rid of that somehow?
Thanks.
I couldn’t produce the scrollbar issue you mentioned. However please try to use custom CSS code below to see if it fixes the issue on your end.
Could you please go to Appearance > Customize > Additional CSS and add below code.
.mobile_menu_wrapper {
overflow: hidden;
}
Hi, i’m trying to install the theme but it doesnt works, i just tried to install others themes and they work perfect, so i would like to know what it’s happening, because like i said i just verified that it is not a problem for the server en those stuff, yep the problem is from the theme can you send me a new one or tell me how can i fixed it?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi whenever I try to edit a your shortcode blocks with your builder i get “undefined”
Hi,
Thank you for purchasing.
The issue happens because you are using old version of theme. Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
Solved it. Thanks
Ok glad you got it sorted! 
I couldn’t install demo content because GrandConference Custom Post Type plugins wouldn’t install
Hi,
Thank you for purchasing.
Could you please make sure you register your purchase code first. Please see detailed instruction here https://themes.themegoods.com/grandconference/doc/register-your-purchase/
Then you should be able to install all premium plugins from Appearance > Install Plugins.
hello! two questions: is it compatible with Elementor? Allows editing of user pages? thanks!
Hi,
Thank you for your interest.
Currently demo pages weren’t built using Elementor but we are working on the new version of theme which will use Elementor as main page builder. It will be ready soon.
hi,
how do i change the session text: “We haven’t found any session that matches you’re criteria”?
thanks
Hi,
Thank you for purchasing.
You can install the Loco Translate plugin here https://wordpress.org/plugins/loco-translate/
Then you can translate all theme’s strings from the plugin option.
Hi,
Apparently link element does not work inside a “Header with Background Image” element. Can you please let me know how i can overcome this?
thank you
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi!
Great theme. I’m Interested in buying.
Have you already implemented the ability to display speaker biographies in a popup?
If not, will it be difficult for me to do it myself? What is the best way to proceed?
Hi,
Thank you for your interest.
Currently it will open in separated single speaker page. It would required quite complex custom modification in order to archive that. We will look for the way to add this option in the future update.
This is a very, very, very important point for building an effective one page website. All content should be on one page and on additional pop-ups. When can we expect your popup update?
Hi! I recently renewed support but your ticket system says „Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.“ Please help me. Thanks
Hi,
Thank you for purchasing.
Could you please try again please. It might take some time before Envato API update your purchase expiration. Thank you for your patience.
Resolved
Hello,
Our website was working fine for long time. But last few weeks website content editor is not working.
We are not able to save or edit any page content. Complete page content disappear after editing page by page builder.
Can you please help us on this.
Hi,
Thank you for purchasing.
Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
Thank you so much. Problem solved after updating theme’s post type plugin.
You are welcome 
Btw, Could you help us rate for the theme please?
I am using Grand Conference theme. I wan to use Elementor Page builder to build custom pages. Can I use “Session” custom post type with E lementor?
Hi,
Thank you for purchasing.
Currently it doesn’t have Elementor widget support. However we are working on the new version of theme which will integrate with Elementor. It will be ready soon. Thank you for your patience.
Hi, pre-sale question here. I saw your reply “We are using our own drag&drop page builder. We are also working on the new version of theme which will use Elementor as main page builder too.”. Can you give me an ETA on the release with Elementor as main page builder? Thank you!
I have another issue – why is the top menu not reflected on mobile? Instead I have a hamburger menu with tags, not menu items. Where is this even set?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
seriously? you cant just answer the question? Why is there no top nav menu in the mobile version? I am not going to pay you for an answer to this basic question
I have ‘Sticky Menu’ disabled, but logo and navigation still show when scrolling on phone. How do I stop this? Thank you!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, we have problem with gallery – images in lightbox are too large, not as in your demo. I dont know what happend 
. Do you know where is the problem? Thanks. Website and gallery – https://teachertrainingcentre.com/#venue
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Oi, there’s a bug where when you want to select the title color (or use any color picker) the color picker appears behind the properties window, so it is impossible to choose a color.
Hi,
Thank you for purchasing.
Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
Hrm that didn’t really fix the problem.
Also – and this is very important: how do we sort the order of Scheduled Events? Our timmes are showing in seemingly random order, or order of publication. This can’t possible be how the schedule works. Is there a way to order talks in the schedule by their scheduled time??
Scheduled talks not appearing in the correct order. No way to change the listed order. Not even changing the publication date has any impact. We cleared all caches etc. Cant get talks to appear in the correct order. Our show is next weekend!
Could you please provide URL of page which has issue please.
Usually they are sorted by start time option. Please see screenshot here https://prnt.sc/13afwns
You might have to change time format to 24hours ex. 13:00 for 01:00 pm
Will try that. Please add that information to the documentation. I did read all the documentation and it doesnt list that anywhere.
OK yes that worked, in fact we were even able to do it like this:
Start: 13:30 PDT | 16:30 EST | 22:30 CEST
End: 14:15 PDT | 17:15 EST | 23:15 CEST
Where it takes the first number as the variable for sorting.
Thanks.
Thank you.
Btw could you please help us re consider the rating please?
Unfortunately still have issues with the schedule order. We have the following: 9:00 PDT | 12:00 EST | 18:00 CEST
But its showing up at the end of the day, rather than before 10:00
We tried it with a 0 in front of the 9 and without, but no difference. How can we make a 09:00am session, appear before (above) a 10:00 am session?
Generally the main purpose, start date field should be filled only in number ex. 9:00, 13:00 so they can be sorted correctly through WordPress post system.
I have the same issue, also have the latest versions of everything.
Hi,
Thank you for purchasing.
Could you please provide URL of your site please.
Thanks for having a look – https://techtransferdays.org/
The page-builder suddenly stopped working. When trying to add or edit element it would not save the changes, but instead it give “undefined” in all fields.
The theme is running on the latest version all plugins are up to date
Hi,
Thank you for purchasing.
Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
I’ve already done that and the problem is still there. Is there any other way to review/solve this issue?
Could you please provide URL of your site please?
First, could you please try to activate parent theme instead of child theme to see if it fixes the issue?
Second, could you please make sure you update “Grand Conference Theme Custom Post Type” tp v2.4 via Appearance > Install Plugins.
Thanks. Updating theme’s CPT solved my problem
