12679 comments found.
After activate and import data, site stops to respond. Nothing is being showed on logs, but site responded fine after deactivate wood-core plugin How can i fix this?
The model i seted up was marketplace model. Without import basedata or models, site works fine with plugin activated.
The error occour after import base data
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, Presale question, Can the dropdown menu have images added to each product. like in this https://www.frogchem.com/, if you hover on product, it shows you all the categories and when clicked on products, it shows all the categories on one page. this is the main functionality, I am looking for. Another thing, at the checkout, if I have to add different types of payment method, do I need another plugin ? Thank you G
Hello,
Yes, you can create a mega menu with Elementor and use our product categories widget to display all the product categories with its images in the dropdown.
Yes, you need to use additional plugins for your payment methods.
Kind Regards
Hello! Is there a Hebrew localization?
Hello,
Yes, we have a partial translation to Hebrew. You can find it here https://xtemos.com/glotpress/projects/woodmart/he/hebrew/
Kind Regards
Hey! Can you tell me why the footer has a padding at the bottom?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Try to add the following code snippet to the custom CSS section in Theme Settings
.footer-column {
margin-bottom: 0;
}
.footer-sidebar {
padding-bottom:0;
}
I understand it. I just can’t figure out where I can change the settings. Why are indents indicated there))
You need to set your footer background via Theme Settings to fix this problem without custom CSS https://prnt.sc/1tcac9h
Hi, my support has expired. I have simple two questions.
1.Where can I enable hamburger sidebar on shop page like this one here? “show sidebar”
https://woodmart.xtemos.com/shop/demo/medical-marijuana/?opt=hidden_sidebar2. How Can I enable sidebar widget on each category pages?
Thx for help 
Hello,
You can enable the off-canvas sidebar in Theme Settings -> Product archive -> Sidebar https://gyazo.com/86ba83592a5145a8ab809e917e0c1e53 Manage your widgets in the sidebar via Appearance -> Widgets.
Kind Regards
Hi! Please add support for Viber or can there be a code? And it is desirable to group social networks and messengers.
Hello,
Thank you for your feature request. We will consider adding this icon to our social buttons element in our future updates.
Kind Regards
Am I missing something or do the my account pages (orders, downloads, addresses, etc.) need to be manually created? Thanks
Hello,
You can find information about WooCommerce pages and how to create them in WooCommerce documentation here https://docs.woocommerce.com/document/woocommerce-pages/
Kind Regards
Thank you! That’s what I figured. Appreciate it.
You are welcome!
Turns out my endpoints are not working at all. I’ve tried disabling plugins and no luck. Is this something you can take a look at or do I need to renew my subscription?
Figured it out, I had to create a page with [woocommerce_my_account] shortcode and link it to woocommerce my account page – looks like it linked it all up
We are glad that you sorted it out.
Hi, are we ready to update woocommerce to 5.7 and wp 5.8.1 ?
Hello,
Yes, you are free to update the WooCommerce and WordPress to the latest versions.
Kind Regards
Hi,
Here is a suggestion for Size Guides
I have a case where I need a color guide (not a size guide) That would be great to have a few settings to make it more flexible
For example : -Be able to select the icon (replace the rule by another icon) or hide the icon (per guide or at least per installation)
-Be able to change the label name Size Guide to Custom Guide.
Hello,
Thank you very much for your feature request. We will consider this in our future updates.
Kind Regards
Hello
I’m using WP Bakery with your theme for building pages and everything is up-to-date. I have an issue with the Product Categories element. It’s impossible to re-order the different categories. I tried every possible combination of sorting but nothing changes. I tried both Woocommerce product category and VC core elements. It didn’t help either. Please let me know how can I fix this. Thanks you
I’m talking about be able re-ordering product category on pages only through Woocommerce categories element : please see screenshot : https://drive.google.com/file/d/1P_B5KAzZgIkDxhs4sM3peOIb0UuRhkmo/view?usp=drivesdk
Hello,
Please, send us your admin access so we can check your element configuration and help you.
Kind Regards
can I send you it to your email please ?
Send us an email using the contact form on our profile page https://themeforest.net/user/xtemos
I’ve just sent it , thanks you
Hello. In the horizontal menu there is a category section, it is fixed on the main page, and “drops out” on the rest of the pages. How to make sure that the category section was fixed on all devices?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, when i use Images gallery with Slider loop setting and click on image, lightbox opens another image, how to fix it
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, it is full compatible with Dokan building this demo: https://woodmart.xtemos.com/demo-retail/demo/retail/?, how is the “Vendors page” and “list of vendors” page?, same than https://woodmart.xtemos.com/handmade/store-listing/?
Hello,
Sure, you can use the Dokan plugin for any of our demo versions.
Kind Regards
Hello,
I have installed a demo version (electronics 2), but the svg image files are not being displayed. I even uploaded one of my own, and still nothing. Is there a bug or what’s the issue?
Thanks.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
You can check the elements,FREE SHIPPING, 50 DAYS RETURN, no svg there, but they exist in the library. The same for the contact menu etc.
Thanks.
It seems that the `file_get_contents` function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.
Yep that was it thanks!
You are welcome!
Hi bro.
Regarding optimization, I would expect the 2 links to be removed:
”/woodmart/fonts/woodmart-font.woff”
”/woodmart/fonts/woodmart-font.woff2”
Instead, it’s an inline SVG icon. I will avoid loading this file with great priority, thanks! http://prntscr.com/1t4z95kHello,
Yes, we have plans to replace our font icons with inline SVG in the future.
Kind Regards
Good, thanks bro.
Hi bro.
I don’t use the “wishlist” feature but the querystring still works outside of . http://prntscr.com/1t9gn1tAlso I would like to contribute translations for Vietnamese language – will I be able to register as a translator for this language.
Hello,
Please, send the Vietnamese PO and MO files using the contact form on our profile page and we will add them to the repository. I will forward this query problem to our developers. Thank you for the report.
Kind Regards
Hi, I’ve got the theme setup and added 10 products to the store but only 1 is showing.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi, I’ve installed the default [Storefront] theme and loaded the [shop] page and this also only displays 1 product rather than 10 available on the dashboard?
If it doesn’t work well with other themes as well then it is not something related to our theme. Probably, there is some problem with installed plugins or in WooCommerce configuration.
Hi, is there any optimization available for woodmart ? to lower css and js files ?
Hello,
Of course, you can read a tutorial about how to optimize your website built with our theme here https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021
Kind Regards
Hi i have problem on mobile version with ajax product tabs (elementor) if click arrow to next products, the entire content of the site goes up and overlaps these products
https://imgur.com/a/0iOMXlwHi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Try to disable the masonry grid option for this product grid element.
Thanks it help me, one more question. At this page (https://e-led.lv/product-category/indoor-led-lighting/led-bulbs/) in mobile version if click “Show sidebar” and trying close, redirect to mail page. I read on woodmart forum some example problems, and you recommend change theme from child to original. Yes that help me, but a lot of work made on child theme. May be you have some advice how fix it. All plugins and your theme newest version.
If it works well without the child theme then it is something in your custom code. You need to try to remove your code snippets one by one to find the piece that causes this problem.
I test change to original theme and have this problem. I didnt use some custom code. Only elementor
Sorry, we are confused now. You said previously that you tried to change from the child theme to parent and it helped you, right?
Yes, but now its doesn’t help me
In this case, please, switch to the parent theme temporarily and send us your admin access so we can check what is wrong there.
Hi! Thank you for absolutely perfect theme. I have a question: is it possible not to collapse once opened tab in accordion when user opens another one? I mean accordion tabs on product page. Maybe you can give a code snippet and tell where to past it or you can say which code and where I have to edit?
Hello,
Thank you for contacting us.
Unfortunately, we don’t have a code snippet to disable the option to close tabs automatically when you click on another one.
Kind Regards
Hi,
After updating to the latest version of Woodmart some elements in my website are not loading properly, see: https://prnt.sc/1szsowp.
I’ve added https to the website urls and saved the theme settings but that didn’t work. Do you have any other ideas what could cause this problem?
Thanks in advance.
In addition, this only seems to happen on the WooCommerce pages, see dermalogicastore.nl.
Thanks
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hi, I found the problem. I activated the ssl certificate again, now it works. Thanks!
Great, we are glad that you sorted it out.
