Hello, @webmaster_jesistem,

There is no such issue with our latest theme update, please make sure that you have updated the theme properly and also updated the plugins as well after it, and make sure that you have removed the cache from the server, site, and browser as well, I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/PPMmYHr4 it must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/01/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

There’s an issue. Also, the website is looking good now, because we reverted to the v6.1.4 of the theme, and we removed the v6.2.0. That restored the website functionality. The issues of v6.2.0 are that it is not storing nor showing the options about header and footer in the frontend. We updated the theme, then updated the plugins, then refreshed the cache, but the site remained broken for like 2 hours until we reverted. You can test by changing the footer main block background and checking in the frontend to see no changes applied.

Hello, @webmaster_jesistem,

I have tested it at my end and it is working perfectly fine for me, so please purchase the support extension and then contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you and help you out in solving your issue.

Regards, P-THEMES.

Hello, @alphastorekw,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.rtl #footer a:not(.btn) {
    text-decoration: none !important;
}
.rtl #footer .widget_wysija_cont .wysija-input {
    float: right !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/09/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi Dear,

Appreciate your support,

We will purchase your support,

Thanks & Best Regards Mustafa

You’re Most Welcome!!

Hello, @creattouk,

You can unregister your purchase code and then register it on your new site by yourself.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @dipsondolphin3,

You can simply change it by editing the inner section, please see this screenshot: https://postimg.cc/WqnJGp8P

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/07/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @exoticplantsouq,

That is because yesterday was Sunday a weekend and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST

And I have just confirmed from the support department and they said that they already replied to your support ticket, so please check back your support ticket reply now and reply to it accordingly.

Regards, P-THEMES.

Thanks

You’re Most Welcome!!

Hello, @iEx0n,

Please go to Porto >> Theme Options >> WooCommerce >> Product Archives and set “Products per Page” as showing in this screenshot: https://postimg.cc/p5ZR96rq

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/08/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @greggles77,

Can you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out in solving your issue.

Regards, P-THEMES.

Hello, is this something just affecting me though? – it’s only been since WordPress introduced this feature to identify errors

Hello, @greggles77,

There is no such issue with our theme nor any Customer reported such issue except you, so please make sure that you are using the very latest version of the Theme and Plugins, and if yes then you have to contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @hobelixx,

There is no such issue with our latest theme update, the issue is on your site only and that might be because of your site any third party plugin confliction issue, or because of your own Custom Code, or because of the cache nothing else, please read and follow all the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.

I.   Make sure you have everything up to date (Theme, Plugins, Translations files)
II.  Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI.  If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/05/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @kashfulecommerce,

This is not our theme issue but this is your server issue, please read the below-given message and try to contact your hosting provider on this and ask to fix this issue for you on your site.

It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thank you so much.

Sir, if we don’t use child theme it’ll be any problem to run our website??

Hello, @kashfulecommerce,

No it will have no problem, Child theme is only used for Customization work…

Regards, P-THEMES.

I first wrote to your support team. They never responded. That is why i had to write here. Means your customer support is not good. Regretting buying it. Kindly accelerate this and fix this issue

However i have again written on your support with my site credentials. Kindly do no make your customers exhausted. As i have read plenty of comments with same issue. And you fixed there issues on the comments section even they did not go to support. Please kindly fix this

Hello, @ummiq,

Sorry for the inconvenience, but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and I have just confirmed from the support department and they said that they already solved your issue and replied to your support ticket as well, so please check back your support ticket reply now and reply to it accordingly.

Regards, P-THEMES.

Hello, @szikoir,

Sorry to say that but this is not possible with Pre-Built Header Types and with Header Builder, the only part/row of the header will become sticky which has the Main Menu under it and that is the reason it is also known as Sticky Menu, Please read this comment: https://themeforest.net/comments/23657645

But with Custom Header using Porto Template Builder, you can set the Top Row as sticky as well as per your requirements, using Row Settings >> Porto Options & Sticky Options as per your requirements.

Regards, P-THEMES.

I see, okay. I would have so many questions that the product archive partly how can I delete the arrow in the circle https://imgur.com/5nGD40I and single product instead of the cross in the lower right corner in the lower right corner, I want to display the image to the image.https://imgur.com/CBP6Ejg (Zoom is off.)

Hello, @szikoir,

1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

ul.products li.product-outimage_aq_onimage a.viewcart-style-2.button.product_type_variable.add_to_cart_button {
    display: none !important;
}

2. I am sorry but I am unable to understand your issue, please explain it more clearly.

And please for your remaining issue, contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out, this platform is only for small queries and for pre-sale questions.

Regards, P-THEMES.

Hello, @BastiNicolas,

You have to reset your purchase code and then reactivate the theme again.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @stoioannouantonio,

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

thanks you are special and your theme is five stars as also the support

You’re Most Welcome!!!

Hello, @webpartnerbg,

Fortunately, I have found and whitelisted your IP, Please try to reactivate the theme again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @evinceweb,

You will finds the blocks under Porto >> Template Builder: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/

Regards, P-THEMES.

Hello, @Ounique27,

Please ask your client to contact us via our support system with theme purchase code and with site WP-Admin URL and Login details so that we will check it for him on his site and help him out.

Regards, P-THEMES.

Hello, @Dalimir,

That seems to be some sort of JS issue on your site, please check the console of your site, whether there may be an error, OR once check with the VK support as well.

Regards, P-THEMES.

Hello, @NaumKo,

You have to reset your purchase code and then reactivate the theme again and it will solve your issue.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @Breedskooldigital,

This seems to be because of the Revolution Slider plugin setting, please make sure ”Defer Javascript Loading” & ”Load Files asynchronously” under WP Admin -> Slider Revolution -> Global Settings is OFF.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/09/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.