26708 comments found.
Hi everyone, I’m having some issues with the side area – is it possible to show it on mobile version?! I need it to always be visible… thanks.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi! I like the Tea House-demo. is it possible to create the site witout e-commerce? I want it like a gallery. Best Regards Lennart
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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As you can see, the icon to expand sub menus or languages is not being displayed. What’s wrong? We cannot find the proper CSS to make it visible..
Thank you., Regards.
Hi there,
As far as we can see your icon for sub menus do display. So possibly you managed to resolve this in the meantime.
We do also see that you are running an older version of the theme though so do consider updating your theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there, thanks but still cannot see what you attach on the screenshot. Can you guys still see the sub menu icons?
Thanks..
OK guys, sorry, is solved.
Hi there,
Glad to hear this is resolved!
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there,
Please try to update your theme to the latest version which is 28.2 and Bridge Core to 2.9.8 If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. Also you can try to navigate to Settings > Permalinks and save your settings once again.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hello. How can I deregister the license? I changed my domain to a different one and forgot to unregister. I will be grateful for help
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here as well as you can always do this on your end from our help center
If you still need assistance we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Unfortunately, I deleted the page on which the template was registered by accident and I can now deregister it.
Hi there,
Could you please send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
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Dear bridge theme,
I have a theme for years but since more recent updates more and more issues occur where my theme is not supported at all anymore because most likely of this error:
Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.
However, my theme is active and deactivating and registering doesn’t help. I never made adjustments in this, I just update the theme as per normal, but my website doesnt function at all under the theme despite no changes. Does this mean that your theme doesnt support my website anymore?
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Thanks.
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Dear support team,
I have updated the latest version already (28.2) and the issue persist longer for months. I asked a developer to fix it (which was done), but every single time there is an update I loose again my entire website up till the point where it simply doesnt fuction under the theme at all anymore. Right now it is more like I have to rebuild my entire website as all features are almost connected to the theme and is not displaying anymore. Thanks
Hi there,
If the update is done correctly and if you follow our instructions on how to update the theme you should not loose any content nor changes you made. Additionally if you made some changes in the themes files using the parent theme this would be overwritten though, so make sure you make these changes using the child theme.
Also you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I have been doing everything correctly and it the way that is has been set up. Never made any changes or such. My content is not gone, the content is still there, but as it is part of the editor mostly where you need an active theme for it is not showing in the front end, even if it shows half way in the backend. I will send an email so that hopefully the theme will gets activated again. Thanks
Hi,
Please navigate to Appearance > Install Plugins and check if Bridge Core plugin is updated to the latest version. After the theme update all of the bundled plugins with available update should be listed in Appearance > Install Plugins. If Bridge Core plugin needs updating please update it and then navigate to Qode Options -> General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there a way to make a mobile dropdown menu scrollable? I have a large dropdown menu that cuts off most of the links.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi bug with Qode Slider. Used to fade nicely and now just fades abruptly with users having no control over it (looked and looked and could not find a way to change this). I am not talking about the 6s default between slides I am talking about the time it takes for each slide to fade down (that we can change). Can you reset to the old values please? No point using fade if it does not really fade. Thx NK
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I have several sites using Bridge and every one is registered and the purchase code is entered in the Bridge Dashboard. However, I haven’t been able to auto update the theme for over a year now. I always just deactivate the theme, and upload a new version, which is cumbersome to say the least! Is there something I need to do allow auto updates on all my sites? Thank you!
Hi there,
Thank you for reaching us!
To update theme and bundled plugins it’s necessary to follow instructions from the video in this article – How To Update The Bridge WordPress Theme And Bundled Plugins, and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi.
In this demo, https://bridge440.qodeinteractive.com/, could it be use a zoom / move effect over the main image or is it neccesarily static?
Regards.
Hi there,
When it comes to Qode Slider background options please check the documentation in this link.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will gladly help you with any theme related question.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Can you add Tiktok as one of the Social icons? I’m placing the qode team on my site and want to add an Tiktok link/icon
Hello there,
Thank you for your suggestion, we will forward this to our dev team. At the moment only icons listed in the drop down are available.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello im going crazy, i cant change color of the sticky menu (under 767px).
Its : @media only screen and (max-width: 767px) #Top_bar { background-color: #292c2e !important; }
I want it transparent, no background, ive tryied : background:none or background-color:rgba(0, 0, 0, 0.0)
But nothing happens, ive tryed a lot of combinaison child/parent, nothing happens.
Here’s my last try :
mobile-header-mini #Top_bar .top_bar_left, #Top_bar, .mobile-sticky #Top_bar.is-sticky, #Wrapper #Top_bar, #Header_wrapper, #Wrapper, #Wrapper #Header_wrapper, #Wrapper #Header_wrapper #Header, #Wrapper #Header_wrapper #Header #Top_bar, #Top_bar, body #Top_bar, #Top_bar.is-sticky { background-color:rgba(0, 0, 0, 0.0) }
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey Qode, Bridge is our bread and butter. How can we Disable Attachment Pages for Media on the portfolio custom post? we don’t want that all images used on portfolio be accessed by those way. specially on google Search.. Thx
Sorry for your time, we already fixed that by creating a file image.php on childtheme and paste : <?php wp_redirect(get_permalink($post->post_parent)); ?> Thx anyway:)
Hi there,
We are glad that you’ve managed to resolve this in the meantime.
You can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Thank you for reaching us!
Please check if you’ve also updated Bridge Core to the latest version. Please navigate to Appearance > Install Plugins and all of the plugins which require update should be listed there. After that navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you that has solved the problem. Saving Changes in the Code Options page is not an obvious step for updating a theme and the error message does not give any helpful clues.
Hi,
The message was most likely related to Bridge Core plugin, in case it wasn’t updated to the latest version. It’s important to update this plugin too when the theme is updated, as this plugin is the one with core functionalities of the theme. Saving changes in Qode Options is also important so dynamic CSS file, with all of the options you’ve set in Qode Options, could be generated.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am unable to configure Revolution slider on homepage. Where is the option to set revolution slider on homepage?
Hi there,
Thank you for reaching us!
You can add Slider Revolution shortcode in Qode General options on the page (please see screenshot), or you can add it with page editor by using Slider Revolution shortcode (see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is there a way to change the way date displays on blog posts? Regards, C.
Hi there,
Thank you for reaching us!
Please check this article – How To Change The Date Format For Blog Single Pages In The Bridge Theme.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I found some requests here about adding the year to the date in single post. It would make sense if you imported a blog with its archive instead of making a new one.
Since these requests was posted some years ago, have you considered the possibility to add this option in the meantime? Or can you give us a kind of patch to edit blog templates in order to call date function with year?
Unfortunately at the moment my support has expired but I think this answer would be useful for other users as well, don’t you?
Many thanks
Hello, I just wanted to share how to change date format in a single post. I found the answer by myself in the help center and it works!
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002297937-How-To-Change-The-Date-Format-For-Blog-Single-Pages-In-The-Bridge-ThemeBe careful before modifying a template. You’d better make a copy, as usual.
Hope it helps.
Hi there,
Thank you for reaching us!
We are glad that you’ve managed to resolve this in the meantime.
We recommend that you copy the blog_single-loop.php file to the Bridge child theme by recreating the same folder/directory path it is located at in the Bridge parent theme.
If you have any additional questions please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I stop the full screen menu and mobile menu (including logo) from appearing on a particular page?
Hi there,
It will be applied to all of your pages, you could perhaps target the menu and logo with some custom CSS to not be displayed on a specific page.
If you need any further assistance please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Parallax isn’t working on iOS devices/iPhone when there is more than one parallax section on one site. Is that normal? On Android parallax sections are working fine. https://www.nangasystems.com/nanga-products Is there something we have to care?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I want to transfer my license to another domain.
Can you help me?
Hello there,
Thank you for reaching us!
In case you used your purchase code to register one installation, you should deregister it in order to use the purchase code on a different installation (please see screenshot).
You can also deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
