23207 comments found.
I let my support expire, just renewed it. I can’t login to my previous support account and see all my previous support tickets.
Hello, @karado58,
If your previous support account was on Freshdesk support system then sorry to say that it is no more accessable now, and you can not check any of the old tickets anymore, and if your account was on our new support system Zendex, the please share your theme purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check it for you and help you out accordingly.
Regards, P-THEMES.
Hi, I use your theme but it seems conflicts to the plugin reviews name: “Judge.me Product Reviews for WooCommerce”
Could you help me please check it? Thanks.
Hello, @pmtuyen411,
Sorry to say that but we have not officially tested the Judge.me Product Reviews for WooCommerce plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
I am currently using the woocomerce wordpress theme but I am not able to sign up users. Please can you point me to how I can initiate this on my website using this theme
How does one ever sign up users on the platform?
Hello, @Tochukwuoba,
Please read and follow the instructions written in the official documentation of the WooCommerce here: https://docs.woocommerce.com/document/woocommerce-pages/
Regards, P-THEMES.
Hello, @sdjewels,
Please make sure that you are not using the Catalog Mode and if yes, then you have not turned OFF the Add to Cart button from there as showing in this screenshot: https://pasteboard.co/FYP74kX9h9kN.png otherwise, please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check it for you on your site because your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Suddenly cant update porto theme anymore. It says it cant validate license code or contact API server however it says the license code is valid sooo are you having server issues?
-Edit
I deactivated and reactivated my license key 3 times and it will let me now update again
Hello, @Bjjeffrey1,
Really sorry for the inconvenience, and please be patience, our latest theme update (6.2.0) was not completed, and it was our mistake and we have removed it from ThemeForest as well, so the latest version is 6.1.8 for now: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs do not need to update the theme, for now, stay on which you are, and stay tuned, we are working on the new Theme update and soon we will release on ThemeForest again… we need your collaboration on this with patience. Thanks for your understanding.
Regards, P-THEMES.
Hi.
I’m having trouble managing Gutemberg. Can I change the demo installed for Gutemberg with that of Elementor? What do I lose from what I’ve already done?
Thanks
I can’t create the grid like in the Layout on the right
https://ibb.co/bWPwSspOften the text block fails
https://ibb.co/4Wr8ksBHello, @mauinat,
1. Sorry to say that but this is not possible, as you can not edit any of the page builder’s imported demos with any other page builder, so you have to reset your WordPress completely and then start from scratch, otherwise, your site will be mess up.
2.3, For these issues, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Thanks
Sorry… i’ve solved 
Hello, @mauinat,
Sound’s Good!!! that you have solved the issue by yourself, you are the best
Regards, P-THEMES.
I’ve a problem with my theme when I saw my website from Safari and Firefox. So the problem is with interaction of variation options on products. I wrote you before 2 days. Please respond me. My ticket id is #10522
Hello, @kuzevistil,
I have just confirmed from the support department and they said that they already replied to your support ticket #10522, so please check back your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
I have purchased this item, I am trying to update the theme from version 6.1.4 to 6.1.8. but it gives me an error. An error occurred while updating Porto: Purchase Code is not valid or could not connect to the API server! Please try again later. And now my website is not working. Why???
Hello, @umitfarzli,
It was because of your IP was blacklisted, I have found and whitelisted your IP, Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code and then try to update the theme I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Still I am receiving this message: Sorry, it could not connect to the Porto API server. Please try again later.
Hello, @umitfarzli,
Please contact us via our support system and please share your site WP-Admin URL and Admin Login details in the below-listed format on which you are facing the issue so that we’ll check and help you out in solving your issue.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Regards, P-THEMES.
Please check ticket number 2513271
Hello, @umitfarzli,
I am sorry but your provided ticket number is wrong, please provide me the correct ticket number.
Regards, P-THEMES.
Can you attend ticket #2884094 pls? I need an urgent solution. Skins are not installable. Also I just bought this on 29/09/2021 but I have left 5 months of support. Why is that?
Hello, @Alcornet,
I am sorry but I think you have written the wrong ticket number, can you please again check and let me know the correct ticket number so that I’ll ask the support department about it and regarding the support period, it has been handled by Envato so you should have to contact Envato for it: https://envato.com/contact/
Regards, P-THEMES.
Hi. Is it possible to accept payments via Payoneer? If not, are you going to add Payoneer to your payment systems list?
Hello, @rovshanimam,
Thanks for your interest in our theme, but the payment method has been set by Envato and you should have to contact Envato regarding this: https://envato.com/contact/
Regards, P-THEMES.
Sorry, there were some misunderstanding ) I meant I would like to accept payment from my customers by Payoneer, as I am going to create my store using your theme. Does Porto theme include Payoneer? If not are you going to add it to your theme? This is the only drawback according to my expectations for now.
And also what about the speed? I checked some demos in GTMetrix and the results were D. Is there any other ways to check the speed?
Hello, @rovshanimam,
1. Again, Store functionality in our theme has been provided by WooCommerce and it does not have such a default option, for now, so you have to try with any third-party plugin which better meets your requirements at your own risk.
2. Porto WordPress have the default Speed Optimization Wizard as well which you can use to speed up your site and you can check this comment as well: https://themeforest.net/comments/27306531
Regards, P-THEMES.
Hello Porto users, after last theme update Google Search Console reported an issue with product breadcrumbs microdata (propetry position is not recognized by schema for object type Thing). Has anyone else encountered this problem and know a solution? Thank you
Hello, @yanito7,
Really sorry for the inconvenience, and please be patience, our latest theme update (6.2.0) was not completed, and it was our mistake and we have removed it from ThemeForest as well, so the latest version is 6.1.8 for now: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs do not need to update the theme, for now, stay on which you are, and stay tuned, we are working on the new Theme update and soon we will release on ThemeForest again… we need your collaboration on this with patience. Thanks for your understanding.
Regards, P-THEMES.
Hi, I have just updated theme to version 6.2.0 (Oct 03th.2021) but the problem still persists. Google Search Console refuses to verify this fix. I looked at the generated html source code and it seems that product breadcrumbs microdata has not changed. Please, could you solve this issue? Thank you very much.
Hello, @yanito7,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
because at the template industry when I go to modify the bar on the header top the menu disappears
Hello, @luidemarco62,
I have just checked your site now and finds the top content is already changed on your site and the Menu is also there and working fine: https://postimg.cc/pmThfVLb please check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
We use Porto on our live site and on a staging site to test changes/updates. But Porto now instructs us to toggle between the live and staging by deactivating & activating the license. Pls. confirm that our live site will not be affected in any way when we deactivate the Porto license from the live site to activate it on the staging site.
Hello, @jnjfbw0,
Yes, it will not harm your site, but you will not be able to update the theme and plugins on your site.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hello i am using media grid gallery inside portofolio and i want to diplay 1 per column full width image. For some reason the image its zooming and the quality its poor. Noted that the image is high quality and inside the wordpress media its perfect so the issue is from the media gallery or from the portofolio. I am using Wp bakery if this matter.
Hello, @parisalex,
Can you please contact us via our support system with your site WP Admin Login details and with a small video clip of your issue so that we will check it for you on your site and help you out in solving your issue.
Regards, P-THEMES.
Latest update broke Woocommerce product images slider no longer working and thumbnails are not clickable. Also product tabs were not scrolled to on mobile, and FAQ sections were not opened.
If anyone is having these issues I resolved by flushing my cloudflare caching, hope this helps someone
Hello, @jedi7777.
Sound’s Good!!! That you have managed to solve your issue, you are the best
And thanks for sharing the solution/your experience here with others, hope this will help other peoples as well having the same issue.
Regards, P-THEMES.
Hello, After lastest Porto theme update I started to receive such errors on different website pages from google console – BreadCrumblist Missing Field “position”. Can it be related to latest update? or here just a coincidence?
Hello, @kliudziau,
Really sorry for the inconvenience, and please be patience, our latest theme update (6.2.0) was not completed, and it was our mistake and we have removed it from ThemeForest as well, so the latest version is 6.1.8 for now: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs do not need to update the theme, for now, stay on which you are, and stay tuned, we are working on the new Theme update and soon we will release on ThemeForest again… we need your collaboration on this with patience. Thanks for your understanding.
Regards, P-THEMES.
Hi Dear Porto Theme Support,
I found two more issues below,
Please find the screenshot link: https://postimg.cc/Lg8hjg2Z
Kindly help us with your goodness,
Note: I also informed my management to renewal support service. Soon we will renewal,
Appreciate your support in advance
Thanks & Best Regards Mustafa
Hello, @alphastorekw,
1. Button select color change, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.porto-radio .porto-control-label::after {
border: 6px solid #23dc02
}
2. For Alignment issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.woocommerce-checkout table.shop_table.review-order.woocommerce-checkout-review-order-table.mb-0 tr.woocommerce-shipping-totals.shipping td.text-start {
text-align: left !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
i cant register my item purchase code, I feel disappointed, I would like to get a refund of the money, I no longer want to use this template, could you tell me how I request a refund
Hello, @davidazr,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out in solving your issue.
Regards, P-THEMES.
Trying to activate my licence code but i am getting the following error.
cURL error 7: Failed to connect to sw-themes.com port 443: Network is unreachable
now i am getting an error that says:
Error connecting to Envato API. Please try again later.
Hello, @denizay,
For now, I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
&
For future: Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
