205 comments found.
I am facing some issues with the WPBakery plugin. When I try to update the post then it works fine but when I update the page with WPBakery plugin feature then it shows me “404 page error.
Can you please help me out on this issue.
Here are the details for the version which we have used.
WordPress = Version 5.8 WPBakery Page Builder = Version 6.4.1
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will help you.
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Hi, how do I upgrade js_composer? For security my server upgraded to PHP 7.4 and got this error: wp-content/plugins/js_composer/include/autoload/vc-shortcode-autoloader.php on line 64
Hi there,
Please send us a mail and include your purchase code and one of our agents will provide you with the latest version.
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Hello, can I have the menu come out like this https://ultima.qodeinteractive.com/
but arranged vertically?
Hi there,
You can have a vertical menu, it will look like this: http://prntscr.com/15gx53n
Let us know if you have any additional questions.
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Hey! This theme is great and it works wonderfully. However, I can’t figure out how to get the site title and tagline displayed. There is no “Display site title and tagline” checkbox in the Site Identity customization menu. Thanks!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Hello, Does this theme support worpress 5.7.1? Thank you!
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-Them
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Hi, I need to add tiktok to the footer as a social channel link. I’ve copied the facebook code in widgets and replaced facebook with tiktok for the fontawesome reference, but it doesn’t work, as per below:
[qodef_icon icon_pack=”font_awesome” fa_icon=”fa-tiktok” size=”qodef-icon-tiny” custom_size=”22” type=”normal” icon_flip_animation=”yes” icon_animation=”” link=”https://www.tiktok.com/@handle” target=”_blank” icon_color=”#ffffff” hover_icon_color=”#21ffc2” margin=”0px 5px 0px 5px”]
Could you confirm the correct fa_icon to use for tiktok? Thanks
Hi there,
Unfortunately, TikTok icon is not included in the icon libraries. When you create the icon element you can see the list of all icons that can be selected: http://prntscr.com/128k408
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Thanks for the reply, when do you envisage updating the theme to include a more up to date Fontawesome library? TikTok was introduced in version 5.13.1 in June 2020. Thanks
Hi again,
We will pass this request on to our developers, and they will consider it for one of the future updates.
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Hello i have a problem! i activated wp bakery but still have problems with editor
alias="seo"]/vc_column[vc_row content_width="grid" css=".vc_custom_1477040386147{padding-top: 80px
this is example how code looks in my editor , but i want just see simple text , thanks!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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thanks
Hi again,
You’re welcome.
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theme demo importer does not work properly. Most of all requests for import gives 404 errors. Looks like theme author demo server does not have required files, this is theme issue.
Screenshot – https://take.ms/FV10z
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello ! Where can I customize top bar color et top bar’s text color ? Thanks !
Hi there,
You can try to add this code to Appearance > Customize > Additional CSS
.qodef-top-bar .widget .textwidget span, .qodef-top-bar .widget.widget_nav_menu ul li a, .qodef-top-bar .widget .textwidget{
color: #8caee0 !important;
}
.qodef-top-bar {
background-color: #4a75cc;
}
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, where can I reach you guys. I dont find any button for support? I cant activate to WP Page Builder ?! I am not able to setup my site and add the content :-/ HELP!!!
Hi there, Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi I download the theme and bought but I don’t have any plugin added for , responsive-event-scheduler-for-wordpress-license , slider-revolution-responsive-wordpress-plugin-license , visual-composer-page-builder-for-wordpress-license
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-PluginsIf there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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what login do I need to use here I think I purchased the theme here on theme forest will I create a login on that site? thanks
Hi there,
You need to create a new account on our helpcenter. See this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I downloaded the theme but its not bundled with the plugin its provided…. https://www.screencast.com/t/T9ImwKkwVip
I installed the theme but looks like this so what I need is a visual-composer-page-builder-for-wordpress-license is this not included on the theme download?
do you provide this plugins because if not I can’t use the theme…
I cant see this included on the theme thanks https://www.screencast.com/t/60pY8mm7
Hi there,
It is included within the theme and if you install the theme you will get a message that you do need to install the required plugins which comes along within the theme.
If you do need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, I tried various ways to fix this issue (screenshot) but can’t. Can you please fix it for me? I badly needed it for my clients.
N.B: I tried with the “Enable jQuery Migrate Helper” Plugin but not worked.
My issue: https://prnt.sc/zg4lgm
Thanks
Hi there,
You need the latest version of WPBakery.
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
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Hello. Im interested in buying the theme but one issue i see is that there is no page for the actual service to add the content for the main theme. Any extra pages you have available to send me later on?
Hi there,
Thanks for taking an interest!
You should know that once you import the demo content you will get access to all the pages and settings that you can see on our demo website. You can also create any page on your end combining different elements that you do have presented and available to use. So we do not have any extra pages to offer as everything is included and you do have a possibility to create your own pages that will suit your needs as well.
Do let us know if you have any additional questions.
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Hi, Can i use any page from the other demos and import it to the main theme demo? Also are all the images included in the demo?
can you also tell me if the theme is compatible with elementor?
Hi there,
1.Once you import the demo content you will get access to all the pages and its settings which you can combine to your needs.
2.We do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes on our demos. These images cannot be used on your website, unless you purchase the license from a stock image website yourself.
3. The theme comes with WPBakery plugin which is more than enough to achieve anything you do see on our demo website and it is unfortunately not Elementor supported.
Do let us know if you have any additional questions.
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Hello. I just need the demo images to know where to replace and sizes etc. i wont be using the images. Its ujst for reference. So they are included in the demo?
Thank you.
Hi there,
They are included once you import the demo content and you will be able to see the dimensions and replace them with your images for sure.
Do let us know if you have any additional quesitons.
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Hi, I just uploaded the theme and when I try to customize it, it looks nothing like the live preview I saw when I purchased it.
Is there a way to edit the site, starting from what I saw on the live preview and then edit the pictures and take what I don’t need out?
Thanks in advance.
Hi there,
It sounds that your demo did not import correctly. If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi,
We caught an error in the back-end of our website in the pages-section. We’re not able to edit our different pages anymore because we get an error message instead.
We renewed our support but can’t submit a support-ticket cause it keeps saying our support has expired
How can we fix both problems?
Kind regards
Hi there,
Thank you for reaching us!
Possible your purchase was not processed yet, so please try it out once again to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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ultima theme is not updated. no install woo-commerce and not work wide navigation. I am very frustrated about this theme. Please refund my money, I don’t use your theme.
Hi there,
Thanks for writing in!
The theme is indeed updated and the latest version released was on October 21st so if you have any issues we would appreciate it if you continue the conversation with our support team so they can check this on your end.
Thanks.
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Theme data is very havy and website goes very slow. I don’t use this theme. Please refund my money.
Not able to unlock slider revolution and visual composer not update.
Hi there,
We do see that your request has been responded to, so please for further assistance please keep the conversation with our support team.
Also you should know that WPBakery and Slider revolution do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
Please turn to our support team for further assistance. Thanks.
Support
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Hello,
Can you please check my ticket again. There was a problem with the credentials and your agent could not login. I fixed that.
I have to publish a new page and there’s a bug. It’s urgent.
Thanks
Hi there,
Thanks, an agent has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
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Hi. Pre-sale question. Looking for a theme that supports Wishlist member plugin and scheduling members social media posts.
Hi there,
Thanks for taking an interest! Please understand that these plugins are 3rd party plugins that has not been tested with our theme and we simply cannot guaranty theme compatibility.
Thanks for understanding and let us know if you have any additional questions anytime.
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Ok what about the events scheduler that comes with your theme. What capabilities does it have? Can it schedule social media posts?
Hi there,
This is for events and not scheduling the social media posts unfortunately, you can always try to achieve this with some third party plugin, however as we mentioned above we can’t simply guaranty theme compatibility since it has not been tested with our theme.
Thanks for understanding.
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Hello, we have the Problem, that Font Awesome Icons do not load, if we open a link directly in the Browser. Ur URL: kagu-media.de – pls help
Hi there,
Once we check we cannot replicate this issue at all. You can see our screenshot here
If you need any further assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Good afternoon, I have already addressed this problem, you could not solve it. My demo content is not imported, the loading stops by about 20-30%, and if you start over, the site is imported very crookedly
my support period expired, but the issue remained unresolved http://kuzema.com/Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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I installed the template, but I was not asked for the adaptation code and it did not show me to install Demo Import. What should I do? Please reply as soon as possible and thank you
Hi there,
Please check our article on how to import demo content here.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I did all the processes and checked everything well, but this template is not working. No purchase verification code was required, and I was unable to import a demo. Or better to say that the template is not usable. I worked on the template from yesterday to now about 10 hours, and I did not find a suitable solution.
Hi there,
Please since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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I certainly did, but I couldn’t reply !!!
Hi there,
Please understand that our support response time is within 24h so you will for sure get an answer as soon as possible.
Thank you for your patience.
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