304 comments found.
I cannot see the navigation in the demo. can you please fix
Hello, thanks for bringing this to our attention. Fixed. It was a caching issue.
Hello. Is it possible to download the previous version 1.2.3 before Elementor, or just CWS plugins from version 1.2.3?
you can contact support team
Hi. I´ve updated to the last version and i saw you introduced Elementor. The whole site got broken (pages, widgets and menu). Is there any way to migrate the content to the last version?
Hello and thanks for asking. Please make sure you have the updated versions of CWS Essentials plugin. Or contact support, they will help.
Oh tat worked! Widget got reseted but i use a plugin to import/export. Thanks.
I want to increase the width of the sub menu’s from my main menu, as it currently wraps the text into two lines. Looking to double the width if possible. Any suggestions? Thanks www.totsworld.org is the website.
It would be better to contact support team. Thanks
Regardless of device, the navigation is in mobile mode. On desktop, we still see the hamburger menu, but I am not seeing anywhere in the theme settings to fix that. Can you please help? Maybe point me in the right direction?
Thanks.
Hello. Did you know bootstrap? You need to edit in css. Search viewport. Or support team can help you with that.
Could you possibly send me the path to the file I need to edit?
Thanks.
You better contact with support team. They are ready to help
I would do that, but the license has expired. No way to get the path here? I just can’t find it. Thanks.
license can not be expired. support yes it can be. do you have license?
The support license has expired.
If you bought the theme – you get a license. without terms. do you have license?
I would imagine my client does since they purchased the theme.
Ok – contact please support team and get free consultation
what will happen to those who have old version with the shortcodes that builder produced? will those continue to work, client of mines site is at 1.0.7 and revolution slider 5.8.x
yes, you consult support team before updating the theme.
Hello, after updating the skin to version 2.0.0. and updating all plugins there is a bug in Slider Revolution. I get the message: Slider with alias alias =” slider1 “not found. I’m sure I’ve set the right shortcode in Customizer / Home Page. I can’t see my current slides properly in Slider Revolution. I don’t want to recreate them. I know that my support period is long over, but I didn’t expect such a situation. Can I count on any tips?
Hello, please contact support, they will help. As far as I can see you forgot to update bundled plugins, this should fix the issue you’re facing with so far.
Hola, estoy instalando una plantilla de wordpress en el dominio jardinmanuelista.edu.co y al importar el contenido del tema sale este error “Import WordPress class-license.php not found.” adjunto imagen, ya actualice la version del PHP EN EL HOSTING pero no se que pasa, puedes ayudarme porfavor?
Hello, Please deactivate Envato Elements plugin and the issue will be gone.
Uncaught Error: Attempt to modify property “admin_notices” on null in /home/oazakids/public_html/wp-content/plugins/kiddy-essentials/core/framework/rc/inc/class.redux_filesystem.php:29 ,
What should I do in order to fix this?
You need to ask support team – they will help you.
when i try to activate theme display this Sorry, you are not allowed to access this page.
It must be fine. Follow video tutorial on our YouTube channel. If you need assistance support team will help
Hi, I would like to purchase this theme and I wonder does demo content comes with photo from “live preview”?
Yes demo content comes with the package. All photos inside
Thank you!
Feel free to ask questions. Enjoy!
I have purchased theme and I wonder if you can send me credits for all photos so I’ll not infringe any copyright. Thanks.
Please contact support, they will send you the sources.
Hello i´m same as user caparros07, thanks for yout support
Already replied
Hi, i´m using this theme with the username “serlore”. I will say hi under this comment so you can see i handle that account. I have 7 days remaining support. But if i write from that profile you will answer to my customer.
Im launching the site, i still need to reemplace images. But I have updated to lastest Wordpress and The BLOG thumbnails hover effect don´t work anymore so links does not appeaer (share and image links).
I tried deactivating all the plugins (except CWS ones) and it does not fix the issue.
Would you take a look?
Then, if i set the blog page, it shows a blank page with the breadcrumb of home page (really weird). So i´ve not set blog page and i use the option “show blog posts” from the single page cws settings.
https://mipequenoplaneta.com.ar/novedades/Thanks and regards
You better send us support request via email with credentials – it would be more effective.
Hi, how can I either remove or change the size of the feature image within my posts. The images are huge and ideally I’d like them a lot smaller. Example post is https://www.totsworld.org/what-are-we-doing-to-make-our-tots-world-sessions-safe?preview_id=5457&preview_nonce=3ca2b7afd3&preview=true&aiEnableCheckShortcode=true&_thumbnail_id=5458
Hello and thanks for asking. Yes, you can do that. Please contact support, they will help.
Hello. All plugins become error-prone. WordPress 5.6 php 7.4
Hello, your support request was replied. Please check your mail.
After WP 5.6 update the top menu shows as hamburger menu only on Desktop. Menu shows and then immediately disappears. Deactivated all unnecessary plugins, cleared caches, and still can’t get menu to show. Also tried on all browsers. Using latest version of theme. Do you know why this would happen? Thank you.
PS Did revert to 5.5 and works again.
Hello, please contact support, they will help.
Hi, I’ve implemented an other children’s theme in the past, and we only found out after purchasing that we weren’t permitted to use the graphics/illustrations (clouds, stars, animals etc).
Could you please confirm – are those graphics on your demo included with the theme so we can use them?
Thanks
Hi. Yes you can use it.
Hi does this support Elementor?
Hello and thanks for asking. Currently it doesn’t support Elementor, however we’re planning an update soon which will add support for this plugin.
Thanks for your reply. How soon, do you have a rough estimation – thanks
It is almost ready. We need to test it. Few weeks.
Accodion module doesn’t work anymore. Any Idea on this? I allready installed jquery migrate, but there isn’t any error log whatsoever …
Hello there, please update your theme to the latest version and the issue will be gone.
Hi,
When I want to run the DEMO IMPORTER it keep saying this: Warning! Please insert your Item Purchase Code with the help of Theme Options panel or install and activate your Envato Elements plugin, if you got this theme from Envato Elements, to proceed with the demo import. How can I activate. Because I do not see “Theme Options” I am running the latest wordpress version. Please help.
Hi. Do you do everything right like on YouTube video tutorial? Watch the video. If you need assistance we can help you.
Hi,
Yes, because the revolution slider is different with the one you have on the template. I am stuck in it. If you can help me out in that. It would be greatful.
If you have teamviewer, can you help me with?
I have any fixed, can you tell me how I can edit the sliders? Because I cannot find it.
We are not devolop sliders. May be you need to watch tutorial about rev slider configuration. If you have issues with it send us support request via Email. Support team will help