23244 comments found.
Hello
Wonder looking theme. Few pre-sales
1. Does your theme has got the Inbuilt functionality of using Ajax Product Filter on Shop and Category pages Or do we have to use YITH Ajax product filter plugin to achieve the results
2. Does your theme includes Yith Ajax Product filter with the Installation.
What if we disable Yith Ajax product filter, and use your Theme’s Ajax Product filter, if it has got this feature.
3. Similarly, does your theme has Inbuilt Ajax Search also, Or do we have to install Yith Ajax Search to use it
4. If your theme has inbuilt Ajax Product Filter capability, can the Filters be used for Product Tags, and Product Attributes like Color size, as well as Price and Categories
If so, can we arrange the appearance of Filters in any order from within the Theme itself, in the Sidebar of Shop and Category pages.
5. Does your theme has got such option inbuilt of enabling or disabling Ajax product filters for any Tags, Attribute, or arranging in any custom order.
Regards
Hello, @Tech_Nicky,
First of all, thanks for showing your interest in Porto WordPress 
1. It is provided by the Yith WooCommerce Ajax Product Filter plugin and that plugin is fully compatible with the theme and also pre-packaged with our theme as well.
2. I think you got your answer in point 1, there is no theme Ajax Filter.
3. Our theme has inbuilt Live Search Functionality as well and also our theme is fully compatible with Yith WooCommerce Ajax Search Functionality as well and it is also pre=packaged with our theme: https://ptheme.zendesk.com/hc/en-us/articles/360020901838--49-What-is-the-Difference-Between-Live-Search-and-Normal-Search-and-How-to-use-both-
4.5. Again, Point 1…
Regards, P-THEMES.
Hello
Can we now update to the latest updated version of the Porto.
Earlier I saw that it was broken and had too much errors, that many users reported
Is it now completely stable, or is it still the same previous broken version, that we should avoid to update, as of now.
If it is latest to that, shall we update or wait for few more days.
Regards
Hello, @ShwetaHAG,
You can update the theme to the very latest version now, It is fully stable now, No need to worry
Regards, P-THEMES.
What custom CSS will work to change the Font type, Size, Color and other attributes like Font Case (CAPS to Title) for Categories and Tags displaying on Product page.
Please check screenshot
https://prnt.sc/1vchzfj
And, if that can be done somewhere from Theme options or other area, then where can I find and change that
2. Wanted to know, H1 tag is used on which Area (I mean is it the Title or some other location), on Single product page as well as the Post.
I am asking, because, I can see that the Title of the product as well as the Title of the Post, both are using H2 Tags. But could not find H1 tag anywhere.
3. Where else can I find that H1 tag is being used, whether it is a Post, Product or Page or some other area.
How and from where H1 tag can be used on Post, Product page, or other Page
Just wondering for SEO purposes.
Regards
Hello, @ShwetaHAG,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .product_meta span.posted_in {
font-size: 20px !important;
font-family: cursive !important;
color: red !important;
text-transform: capitalize !important;
}
.single-product .product_meta span.posted_in a {
color: green !important;
}
.single-product .product_meta span.tagged_as {
font-size: 20px !important;
font-family: cursive !important;
color: red !important;
text-transform: capitalize !important;
}
.single-product .product_meta span.tagged_as a {
color: green !important;
}
2. That is the title of the page in breadcrumbs, If you turned this option OFF: https://pasteboard.co/C56pMW8YPvcK.png it simply hides the title from the breadcrumbs but not completely removed it from the code, so if you do not want that h1, you have to turn OFF the breadcrumbs, Otherwise, you have to Customize the Header File which you are using, Like (page_header_1.php, page_header_2.php, page_header_3.php, page_header_4.php, page_header_5.php, page_header_6.php, page_header_&.php) under porto\page_header
3. Already explained in above point 2.
Regards, P-THEMES.
1. Thank you
I will try this
2. Do you mean that the Product name or Title showing in the Breadcrumbs of the Product page is using H1 tag.
That is the area showing in the Screenshot
https://prnt.sc/1vgbs2c
If not, then which other area is using H1 tag on product page.
Regards
Hello, @ShwetaHAG,
1. You’re Most Welcome!!.
2. That is from where the h1 tag is coming from: https://pasteboard.co/XfqmCkDbOAf1.png
Regards, P-THEMES.
Is there a way to make an entire column clickable? I gave the column an ID of #shop-col-link and added this JS:
(function($) {
$('').insertBefore('#shop-col-link');
$('#shop-col-link').prependTo($('#column-link'));
})(jQuery);It works and does link the entire column but the other column gets pushed into a new row (50/50 split row).
Also, I prefer to use the right side mobile navigation (Theme Options -> Header -> Mobile Panel). After the latest update when you click on the mobile menu it’s blank and shows a spinning symbol for a second before populating the menu. This was never an issue previously and I have confirmed this is happening on every Porto website I have (over 75). I just want it to popup with no delay. Thanks in advance.
Hello, @bhoudek,
1. I am sorry but that requires proper Customization, so I suggest you to contact our Customization team for paid Customization services or you can hire any third-party developer as well based on your requirements.
2. That is basically because of the Ajax run before Menu appears, please go to Porto >> Speed Optimization Wizard and set your site Speed to fast using it from there and it will reduce that spinning timing, and it is also based on the server performance as well.
Regards, P-THEMES.
Under Porto >> Speed Optimization Wizard there is no option for “site speed”. This was never an issue until the latest update.
Hello, @bhoudek,
Speed Optimization Wizard completely is for the Speed Setup as all option under it related to Speed of the site, and I am sorry but there is no option to turn OFF that loading as it depends on the Ajax speed and performance from the server.
Thanks for your understanding.
Regards, P-THEMES.
Customers can’t enter coupon codes on checkout because the collapsed “Enter coupon here” doesn’t work on checkout v2. Tested this on a fresh installation, is in fact Porto breaking this functionality.
Hello, @m7themes,
I have just tested it on my test site and it is working perfectly fine for me, you can check it too on my test site here: https://hubdatasolutions.com/pearl/porto/shop1/checkout/ it has the very latest version of the theme and plugins, so the issue is not in the theme but on your site only, you have to follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, can you remind me where to go for additional programming for porto theme? For example we need same options for our shop atributtes as it is in category https://prnt.sc/1v97g5a
Hello, @Pudis,
You have to contact our Customization team for paid Customization services, you can contact us via our support system so that we will share the Customziation department contact with you.
Regards, P-THEMES.
but we dont need support for now, how we can contact them without geting it?
Hello, @Pudis,
Ok Please write me via my email aizazawan55@yahoo.com so that I’ll share the Customization department email with you.
Regards, P-THEMES.
Hi, how can i change this image on this slide? i like this, but i need to change and i’m not find the place
https://prnt.sc/1v893nwHello, @ClubeCine,
You have to edit your home page with Elementor and then edit the Inner Section and change the Banner Image as per your requirements: https://pasteboard.co/hvHj2vghyPh4.png
Regards, P-THEMES.
Hello, @diogofpm9,
You have to set the brands , models and years as attributes for the products, and then set those attributes to your products and after that you can filter the products with those attributes. This is how you can achieve it but there is no search feature sepecifc for it.
Regards, P-THEMES.
Your access is temporarily blocked because of connection limit to API server.
Hello, it seems our website/IP is blocked again. This is third update in a row with this mess. Please fix it. Thank you
Hello, @blackflysslovakia,
I have found and whitelisted your IP, Please try to reactivate the theme again, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, i had some problem when i’m trying to apply a demo, i want to put demo number 10, but when i come into the website, the theme stay ugly, like this: https://prnt.sc/1v2yncy and not like this: https://prnt.sc/1v2yv81 i tryied to clean the cache, but not happens. i have alredy sent a message to you in support
Hello, @ClubeCine,
This seems to be the SSL certificate issue on your site, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
I had many problems with the Porto template and when I asked for a refund and cancel the template, it was rejected because I had already downloaded the template I think I wasted my money because now when I try to change the linked site it asks me to pay again for the renewal of support I do not ask for support, I only ask to cancel the site associated with the template or cancel the license of the template and get my money back
I want to change the site associated with the Porto template
Hello, @Jaouharazaid,
You have to reset your purchase code and then reactivate the theme again, and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hello, please can you tell me how to remove the current category/page breadcrumb because it is causing SEO issues by duplicating keyword too many times.
For example..
Breadcrumb = HOME > SHOP > SIDEBOARDS > “WOOD SIDEBOARDS”
Page title also contains “Wood Sideboards”
Then also page description also mention “wood sideboards” which is impossible to avoid.
The only solution I can think of is to remove “WOOD SIDEBOARDS” from breadcrumb, I am happy to edit breadcrumb template php if this is the only way, can you advise please.
Hello, @furnituresuppliesuk,
I am sorry but you can turn OFF the Shop/Blog links from Theme Options >> Breadcrumbs but you can not turn OFF that page title from breadcrumbs, for that you have to Customize the Core files.
Regards, P-THEMES.
Thank you for your reply,
I dont want to remove title thats needed for SEO I need to lose the last text of breadcrumb which is the current category being viewed.
So when viewing product category “Wood Sideboards” I want ”> wood sideboards” removed from breadcrumb. So it changes from this.
HOME > SHOP > SIDEBOARDS > “WOOD SIDEBOARDS”
to this
HOME > SHOP > SIDEBOARDS
I have tried using a snippet I have but it doesn’t work, I think because your theme seems to use its own breadcrumb.php.
Maybe you can tell me the changes I need to make snippet work with your theme?
Or point me to documentation so I can look up Porto functions myself.
// change the breadcrumb on the category page
add_filter( 'woocommerce_get_breadcrumb', 'custom_breadcrumb', 20, 2 );
function custom_breadcrumb( $crumbs, $breadcrumb ) {
// only on product category page
if ( is_product_category() && !is_single() && !is_product()) {
return $crumbs;
}
// gets the first element of the array "$crumbs"
$new_crumbs[] = reset( $crumbs );
// gets the last element of the array "$crumbs"
$new_crumbs[] = end( $crumbs );
return $new_crumbs;
}
Hello, @furnituresuppliesuk,
You can check our theme hooks list here: https://www.portotheme.com/wordpress/porto/documentation/porto-hooks-actions-and-filters/
Regards, P-THEMES.
Ok no luck so far. However, it seems Rankmath has the option to disable current title in breadcrumb however the option doesnt seem to work when using Rankmath shortcode to display breadcrumbs. I see the theme supports Yoast, will you be adding support for Rankmath ?
Hello again, I edited the breadcrumbs.php replacing return $before . $title . $after; with return $before . $after; and outcome is good. I tried to copy file from porto/inc/functions/layout/ to porto-child/inc/functions/layout/ it does not overide original, where should I copy it to please?
Hello, @furnituresuppliesuk,
Please check the above-given doc link again, you have to use functions to override in Child Theme: https://pasteboard.co/58l1VCa56Cjh.png Otherwise, you have to contact our Customization team.
Regards, P-THEMES.
Hello I want to edit home page slider into Classic Porto Elementor. Please help
Hello, @andreaaltro,
That demo slider is coming from Slider Revolution, so you have to go to WP-Dashboard >> Revolution Slider and edit the particular slider and modify it as per your requirements.
Regards, P-THEMES.
Hello, I want to reset all transactions related to the theme I purchased and re-install it on the same domain address. How do I do this in the easiest way?
Hello, @komoxti,
Actually, there are multiple ways to remove all the transaction let me explain to you…
If you want to start from zero then the best way is to delete the WordPress from the domain completely but first deactivate the theme then install a fresh new WordPress and then install and activate the theme by deleting the WordPress all transactions will removed.
Second is first deactivate the theme and then reset your site using the reset plugins but you have to use the paid versions of the reset plugin because some plugin doesn’t allow to reset the database of the WordPress in the free version.
These two methods are simple and easy to perform. I hope you understand.
Regards, P-THEMES.
ho w to hide labels “hot”? I have disable “hot” under tab theme option -> woocommerce -<Select labels to display, but still visible in front end. thanks for your fantastic theme!
Hello, @jocker017,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.product-image .labels .onhot {
display: none !important;
}
Regards, P-THEMES.
Perfect it works! thank so much
You’re Most Welcome!!
Would you able to tooltip for these icon on product thumbnail view wherever icon only like these screenshot : https://prnt.sc/1uyrw9m
Add to Cart Quick View Add to Wishlist
It’s easy for user to understand in case that can’t judge what is the icon for.
Hello, @sdjewels,
No, Sorry to say that but there is no such option in our theme for it, so this requires Customization.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
I am having an issue with Porto Blocks.
I have created a block that i am using as a page notification banner before the header.
I have added in the shortcode to the block in the HTML blocks section of theme options
The block displays correctly on elementor pages such as the home page
but does not retain its formatting on woocommerce pages such as single product pages or the my account page.
Hello, @denizay,
I am sorry I am not able to see that banner on your site on the home page as well: https://pasteboard.co/GdF8hdextqbp.png please set it back so that I’ll check and help you out further, and also after setting it back, please note that: We updated bootstrap to 5 from 4 through 6.2.0.
Bootstrap 5 updated row and column grid system using flex: 0 0 auto and width instead of flex: 0 0 %; width: % for columns.
If you have any style issues such as column width in the new version, please compile all CSS again using Porto -> Tools -> Compile CSS in the admin.
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-migrate-bootstrap-5/
Regards, P-THEMES.
Hello
It is active on my staging site
Staging.plasticwarehouse.com.au
denizay
Ok Then please contact us via our support system with your staging site WP Admin Login details and the URL so that our experts will check it for you and help you out.
Regards, P-THEMES.
Further to this,
if i use a porto block short code the formatting is broken [porto_block name=”top-bar-notification”]
However if i save the block as an elementor template and use the element short code it works normally [elementor-template id=”15402”]
Hello, @denizay,
We have to check it on your site and you have to contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi. Could you please clarify the difference between “resetting a license” and “deactivating/reactivating a license”? 1) What does each accomplish? When do we need to do one or the other? 2) How is each performed?
Hello, @jnjfbw0,
Deactivate and Reactivate and Restting the License both are same, In older versions of the theme Porto does not provides the functionality of restting the password to customers, so at that time for the testing purpose the Customers did (Deactivate and Reactivate) and now we have provided the functionality to our Customers for restting the license and now you can reset the license by yourself.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
The latest version (Version 6.2.0 (Oct 03th.2021)) still contains the breadcrumbs issues. Please check below video for your reference.
https://drive.google.com/file/d/185R5Klo444pA7PPVlUwTKkF5GAXGB6Vm/Hope you can fix this issue ASAP because this will be impacted all the other websites in Porto version 6.2.0.
Thanks!
Hello, @ThilinaSampath,
We have just released another theme update now: https://pasteboard.co/lItJCxeHqfUy.png and we have solved this issue with it, please download the theme files again and reupdate the theme again now on your site by following this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thanks for the new update and yes, it’s working as expected.
You’re Most Welcome!!
